Would you consider this accredited behavior?

[Balthazar]

Wait a minute...

Isn't that the same casino that offered a big fat No Deposit bonus in response to someone who asked to close his account because he needed to take a break from gambling? Where's Bryan?

 

[P.V.]

I just think such a line is so fine that I'm not entirely sat inside the shady pit on this just yet, but give me time to ponder it a little more.

- T

Ponder on this, the OP has a withdraw pending of C$2,635.00 if it were you would you want the money or emails asking you to reverse and take door #3?

It shouldn't be let's make a deal when a Player is trying to cash out their winnings IMO.

 

[Tropicana50]

Ponder on this, the OP has a withdraw pending of C$2,635.00 if it were you would you want the money or emails asking you to reverse and take door #3?

It shouldn't be let's make a deal when a Player is trying to cash out their winnings IMO.

I'm not defending that the Casino is right here, mainly due to the fact the response says "I suggest this". I'm merely stating that the response given to the player was an entirely open choice where all facts regarding each option were clearly stated. I don't really see the deception in being offered all avenues. No doors were closed, the player was just noted of the other doors that were available to them prior to stepping through.

- T

 

[P.V.]

I'm merely stating that the response given to the player was an entirely open choice where all facts regarding each option were clearly stated. I don't really see the deception in being offered all avenues.

It's called enticement, clearly a no go within the accredited standards here from what I can tell. I'm not speaking on behalf of CM, just what I've read.

Operational Standards: CM clearly states the following - Will not entice players to reverse cash withdrawals with bonuses or other incentives.

That's pretty clear IMO. It doesn't matter if it was an open choice as suggested, it was still an offer to reverse.

 

[Tropicana50]

It's called enticement, clearly a no go within the accredited standards here from what I can tell. I'm not speaking on behalf of CM, just what I've read.

Operational Standards: CM clearly states the following - Will not entice players to reverse cash withdrawals with bonuses or other incentives.

That's pretty clear IMO. It doesn't matter if it was an open choice as suggested, it was still an offer to reverse.

I am not disagreeing with that fact as my earlier post explains. I believe however, that if the response given by the Representative lacked any type of optional suggestion ("I suggest this") then I don't believe out-laying all of the users options would be an unsavoury response as long as the player had complete free reign over their choice.

- T

 

[vinylweatherman]

I am not disagreeing with that fact as my earlier post explains. I believe however, that if the response given by the Representative lacked any type of optional suggestion ("I suggest this") then I don't believe out-laying all of the users options would be an unsavoury response as long as the player had complete free reign over their choice.

- T

If the casino no longer wants to meet this standard of accreditation, fine - it's not deceptive, but IS an inducement to reverse delivered when the player enquired about having the withdrawal flushed. It might seem reasonable to send this email to a player who has withdrawn and left it at that, but surely NOT OK to send this to a player who has made it clear that he wants the withdrawal flushed beyond reach of temptation. This is what borders on predatory behaviour.

 

[Tropicana50]

If the casino no longer wants to meet this standard of accreditation, fine - it's not deceptive, but IS an inducement to reverse delivered when the player enquired about having the withdrawal flushed. It might seem reasonable to send this email to a player who has withdrawn and left it at that, but surely NOT OK to send this to a player who has made it clear that he wants the withdrawal flushed beyond reach of temptation. This is what borders on predatory behaviour.

I totally agree that the response breaks the terms of being an accredited casino, I am not disputing this fact whatsoever. I just feel in my personal opinion that if the response lacked any type of optional suggestion then I personally wouldn't find this unacceptable.

- T

 

[P.V.]

I am not disagreeing with that fact as my earlier post explains. I believe however, that if the response given by the Representative lacked any type of optional suggestion ("I suggest this") then I don't believe out-laying all of the users options would be an unsavoury response as long as the player had complete free reign over their choice.

- T

So why was the OP asked to reverse his withdraw?

 

[Tropicana50]

So why was the OP asked to reverse his withdraw?

I don't believe that was what was asked from the response. The response states "If you would like" and explains what would happen IF the user did reverse their withdrawal, they were never directly asked to reverse it.

Again, I'm not disagreeing with the fact that the behaviour clearly breaks the rules of being an accredited casino. I am only stating that my personal option on such a response would not be deemed as unacceptable if the response had no optional suggestions.

- T

 

[P.V.]

I don't believe that was what was asked from the response. The response states "If you would like" and explains what would happen IF the user did reverse their withdrawal, they were never directly asked to reverse it.

Again, I'm not disagreeing with the fact that the behaviour clearly breaks the rules of being an accredited casino. I am only stating that my personal option on such a response would not be deemed as unacceptable if the response had no optional suggestions.

- T

Oh OK, but an option shouldn't be given -

please be advised that you would need to reverse your full pending cashin in one go.

 

[Tropicana50]

"IF you would like to claim the rest of your weekend bonus, please be advised that you would need to reverse your full pending cashin in one go."

This is not a direct request to reverse the withdrawal, just an explanation of what would happen IF they did.

Oh OK, but an option shouldn't be given -

I guess that's just a difference in opinion of what is unacceptable.

- T

 

[Jasminebed]

When casinos ask to be accredited, they agree to Casinomeister's terms for accredited casinos, much the way we player agree to terms when we play at casinos. They don't really get to pick and choose which ones to follow, just as I don't get to play Video Poker on a slots only bonus.

I don't think a permanent withdrawal of their status is warranted over a single incident, but I do think they need to be reminded of the standards here.

 

[chuchu59]

I totally agree its not something for said Casino to be proud of, but all of the relevant facts surrounding what such a reversal would entail have been made available to the player so they are able to make such a decision themselves, there is no out-right deception here. I guess it comes down to what other posters have stated; If such a reversal would be in the players favour then such a recommendation would be acceptable. I just think such a line is so fine that I'm not entirely sat inside the shady pit on this just yet, but give me time to ponder it a little more.

- T

Then they should discuss with the software provider to mimic the Rival model where players can reverse their w/d in the cashier and get a bonus. That passive way of offering a bonus, while not great, enables the player to choose whether he/she can get a bonus with a reversal without being lured by a casino host.

 

[Respin_Ftw]

Seriously! How hard can it be? I think Casinomeister should be harder on the casinos! Flushing and/or a MAX 24hrs payout time should be mandatory. If 32red, Maxino, Redbet, Whitebet, Jackpotparty etc etc can then everybody can. Its a disgrace that casinos that took away the option of flushing and added a 48hr pending time is allowed to be on the same "Accredited" list as the casinos above. Why dont some casinos get that PEOPLE WILL COME BACK to the place where they got their winnings fast and without hazzle!

Example 1: I won 800 euro @ Maxino! I asked Ben if he could make my first cashout a pleasent one. He said yes, and told me to send documents for future withdrawals, but the 1st cashout was still processed instantly. The week after i then hit a monster on DoA for about 5600 euro, i wrote a PM to Ben again (evening) if he could notify me when the payout was processed cause i didnt want that much money laying aroung at my Skrill account. When i woke up 5 hours later i had a PM from Ben saying that the money was already processed when he got to the office. 5500 euro withdrawal in paid out in about 5 hours. Do you think i have returned to Maxino since? The answer is; Yes!

Example 2: Non-accredited casino Redbet! Won 1000euro. Asked Redbet-andy for some info, he told me to send some scans, and i did. I got a mail that i had been verified. And just one minute after i got a mail that my withdrawal had been processed. No waiting, no hazzle, no dirty tricks. Just very good casino manners.

Conclusion? A non-accredited casino beats out 95% of the casinos on the ACC-list. People dont need 40 casinos to play at. They just need a few good ones.

Rant over =)

 

[rainmaker]

Example 1: I won 800 euro @ Maxino! I asked Ben if he could make my first cashout a pleasent one. He said yes, and told me to send documents for future withdrawals, but the 1st cashout was still processed instantly. The week after i then hit a monster on DoA for about 5600 euro, i wrote a PM to Ben again (evening) if he could notify me when the payout was processed cause i didnt want that much money laying aroung at my Skrill account. When i woke up 5 hours later i had a PM from Ben saying that the money was already processed when he got to the office. 5500 euro withdrawal in paid out in about 5 hours. Do you think i have returned to Maxino since? The answer is; Yes!

Dead or Alive for €5600 at Maxino and you did not post a screenshot

I agree with you 100%!

Edit: Sorry. Of course you posted a screenshot. Saw it in the winner section the other day

 

[Respin_Ftw]

Rainmaker: Hehe! You´re right i did! But after the last days of play on various Netent sites, im starting to believe Nate! That DoA slot can be MOTHERLESS =)

Im actually going for a screenshot hunt right now =)

 

[Nate]

Rainmaker: Hehe! You´re right i did! But after the last days of play on various Netent sites, im starting to believe Nate! That DoA slot can be MOTHERLESS =)

Im actually going for a screenshot hunt right now =)

I know its a bit off topic but .. really .. PM me and I will explain how Motherless it can be!!!

__________________________________________________________________________

Respin - Great post and spot on with your analysis. I just don't understand why places that hold your money ransom can be classed in the same league as those who do not.

I suppose Bryan is working on it given the new ratings

Nate

 

[chayton]

Well this isn't the first time an accredited casino has offered a bonus if you decided to reverse - when I was playing at All Jackpots they did the same to me several times when I asked to have my withdrawal flushed (when they were still doing that.) The thing I find a little offputting about this case is that they told the player they'd have to reverse their WHOLE withdrawal for less than a $20 bonus. If they said the player could reverse $50 of their withdrawal and get the bonus if they wanted to it wouldn't seem so bad somehow.

 

[labeled]

Well this isn't the first time an accredited casino has offered a bonus if you decided to reverse - when I was playing at All Jackpots they did the same to me several times when I asked to have my withdrawal flushed (when they were still doing that.) The thing I find a little offputting about this case is that they told the player they'd have to reverse their WHOLE withdrawal for less than a $20 bonus. If they said the player could reverse $50 of their withdrawal and get the bonus if they wanted to it wouldn't seem so bad somehow.

What's funny is that if they flushed the w/d for the player as the player asked, they'd have been able to take that bonus in the allotted weekend timeframe. But instead they're "nice" enough to point out that they're going to lose that chance unless they reverse. Not cool.

 

[me_and_ed]

The good: Once they finally flushed the account it was paid exceptionally quick, I have received 2 of my 3 w/d's via electronic cheque transfer in my account next day.