Did anyone else receive an email that they are
stalling the withdrawals because the Fraud department is investigating "some accounts"?
I hope this is not another casinos where fraud constitutes of winning.
And why should I be affected by this when I sent all my ID and DNA sample in email already? And how long it should take?
Surely, only accounts under investigation need to have payments "stalled". I thought that the idea was that by getting documents verified early, all this could be avoided.
Certainly, the generous SUBs on offer would attract fraudsters along with the "proper" players, however I cannot see the scope for mass fraud since the bonuses, although large, are phantom.
"Fraud" usually tends to be multiple account creation, and this MIGHT be indicated where players are reluctant to take advantage of early document verification, and holding off till they have made a win big enough for a withdrawal.
Now, it could be that these are "bonus abuse", rather than "fraud" investigations, and this could mean it has nothing to do with documents, and that a full screening is taking place of accounts, and this takes time, and that they have simply added an extra routine step into the process to cover this, and for a casino that pays fast, this extra process would create a noticeable delay.
Unfortunately, this has been played out at other casinos, and often it leads to an increase in complaints, and eventually it turns out that there has been some kind of "organised" fraud, but that also a whole bunch of innocents have been caught up in the mess.
As a player, seeing this happen at a casino I play at is worrying, as I have no idea what the agenda is. Sometimes it really does turn out that the casino has cocked up it's terms, and is trying to implement retrospective changes through the "F U Clause" after having a weakly written set of rules, and losing out on a promotion. Having MY payment delayed under these circumstances is the most worrying of all, but thankfully is very rare indeed. To have a general stop on ALL payments while just a few accounts are looked into means that there are loads of players who are innocent, and will get paid in the end, but have no way of knowing this during the process, and effectively have their money held hostage for an unspecified length of time.
I am sure this issue came up earlier about Rushmore and it's sister casinos, and was explained as issues with some processors, which, we are told, have now been resolved.