Resolved Ruby Royal - no pay

[esilinev]

Please PM me your player login name so i can investigate..

I'm waiting for payout too since 25 july, wrotted few emails but still did not received any answer, documents were already sent, could you check it please. My Ruby Royal username: esilinev

 

[KasinoKing]

I'm waiting for payout too since 25 july, wrotted few emails but still did not received any answer, documents were already sent, could you check it please. My Ruby Royal username: esilinev

You are bumping a 2-year old thread!
You should have started a new one.

In addition, the guy you are talking to (RubyRoyal) has not visited this forum for over 18-months and his account has been dormant since 2010!

You need to contact the casino direct (by e-mail, live chat or phone) - if you get no joy by that route, come back and I or someone else here will see if we can help.

KK

 

[esilinev]

Payout

I'm waiting for payout since 25 jul, chat operators just terminating chat session
last session transcript:
esilinev: Hello
Eric: Welcome to Ruby Royal Casino Live Support. How may I assist you?
esilinev: did you get any new about my payout delay?
esilinev: any news
esilinev: username esilinev [email protected]
esilinev: ruby royal casino
Eric: May I have your Login name and email address please?
Eric: One moment please.
Eric: I do not see any news but it is currently processing and I see accounting is busy with it
esilinev: are you sure that some one is atleast looked at it?
esilinev: because that is still reversible
esilinev: I'm waiting since 25 jul
Eric: support can not see much about withdrawals I'm afraid, as I mentioned accounting has full access to this
Eric: so any specific questions I may have to forward to them instead
esilinev: but it had to be processed within 2-5 days
esilinev: all necessary messages were already forwarded to them week ago
esilinev: they just don't answer and not processing my payout
esilinev: I want to write complaint
Eric: I'm sorry but it looks to be processing, with a delay but being done nonetheles
Eric: of course you may
esilinev: i can't translate word "nonetheles"
esilinev: what it mean?
esilinev: sorry bad english
Eric: nonetheless*
esilinev: where should I write complaint?
esilinev: i mean who licenced ruby royal casino
esilinev: Link Removed ( Old/Invalid) ?
info: Chat session has been terminated by the site operator.
Please help me to get my payout or add this casino to black list
my Ruby Royal username: esilinev

 

[The Dude]

@ esilinev
DO NOT CROSSPOST! This is the second time I've had to move your posts from an old thread. This is your thread for complaining about Ruby Royal. Cross posting is not only annoying - it is in violation of our forum rules. Read them.
https://www.casinomeister.com/forums/help/forum-rules/

Thank you.

 

[esilinev]

You are bumping a 2-year old thread!
You should have started a new one.

In addition, the guy you are talking to (RubyRoyal) has not visited this forum for over 18-months and his account has been dormant since 2010!

You need to contact the casino direct (by e-mail, live chat or phone) - if you get no joy by that route, come back and I or someone else here will see if we can help.

KK

Belive me I already tryed to contact casino support, Live chat don't know anything about payouts, now they even locked my ip so I can't even open live chat, my emails they just ignore I emailed them three times and still no answer first email were sent 25 jul, second 31, and last yesterday.

 

[esilinev]

Ruby Royal Don't Pay

I'm waiting for payout from 25 jul 2012, wrotted few emails(first 25, second 31, third 5 aug) to ruby royal support, still did not received any answer, chat operators don't know anything about withdrawals and after few sessions just locked my ip(after I asked about company which gave them licence to write complaint), so I can't even open live chat (already send documents and made deposit) If it is possible please help me to get my payout or add this casino to black list

 

[KasinoKing]

Belive me I already tryed to contact casino support, Live chat don't know anything about payouts, now they even locked my ip so I can't even open live chat, my emails they just ignore I emailed them three times and still no answer first email were sent 25 jul, second 31, and last yesterday.

OK - so if you think you've got as far as you possibly can with the casino and are totally stuck, it's time to Pitch-A-Bitch!

Pitch-A-Bitch is CasinoMeister's FREE service to help players with problems at non-rogue casinos.
To submit your PAB, click here: Pitch-A-Bitch
Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

KK

 

[KasinoKing]

You have already annoyed CasinoMeister twice for posting about your issue in the wrong thread - now you start a new one on the same subject...!

Friendly advice - if you keep this up I wouldn't be surprised if you are soon looking for a new forum to find help on.
Good luck with that - CasinoMeister is the best!

KK

 

[maxd]

I'm waiting for payout from 25 jul 2012 ....

And you thought it was necessary to cross-post AGAIN because ... ???

I have received your Pitch-A-Bitch and it's clear you did not follow the instructions given. Here's my advice to you:

1. read our Posting Rules: cross-posting like you have been doing will get you kicked off the site if you keep it up.
2. read the Pitch-A-Bitch FAQ if you want us to take your Pitch-A-Bitch seriously. If you can't be bothered to read the instructions then why should we be bothered to put time and effort into helping you? If it's a language issue then get someone to help you.
3. post back here that you've done #1 and #2 above and now understand and are willing to comply with our guidelines and instructions.

Thank you for your cooperation.

 

[esilinev]

And you thought it was necessary to cross-post AGAIN because ... ???

I have received your Pitch-A-Bitch and it's clear you did not follow the instructions given. Here's my advice to you:

1. read our Posting Rules: cross-posting like you have been doing will get you kicked off the site if you keep it up.
2. read the Pitch-A-Bitch FAQ if you want us to take your Pitch-A-Bitch seriously. If you can't be bothered to read the instructions then why should we be bothered to put time and effort into helping you? If it's a language issue then get someone to help you.
3. post back here that you've done #1 and #2 above and now understand and are willing to comply with our guidelines and instructions.

Thank you for your cooperation.

I get reply:
You are bumping a 2-year old thread!
You should have started a new one.
That is why I started new thread
As I understood from Pitch-A-Bitch FAQ Ruby Royal should be in Accredited Casino list if not you'll not able to help me or I still understood incorrectly?

 

[esilinev]

And you thought it was necessary to cross-post AGAIN because ... ???

I have received your Pitch-A-Bitch and it's clear you did not follow the instructions given. Here's my advice to you:

1. read our Posting Rules: cross-posting like you have been doing will get you kicked off the site if you keep it up.
2. read the Pitch-A-Bitch FAQ if you want us to take your Pitch-A-Bitch seriously. If you can't be bothered to read the instructions then why should we be bothered to put time and effort into helping you? If it's a language issue then get someone to help you.
3. post back here that you've done #1 and #2 above and now understand and are willing to comply with our guidelines and instructions.

Thank you for your cooperation.

I done #1 and #2 Please help me.

 

[KasinoKing]

I get reply:
You are bumping a 2-year old thread!
You should have started a new one.
That is why I started new thread
As I understood from Pitch-A-Bitch FAQ Ruby Royal should be in Accredited Casino list if not you'll not able to help me or I still understood incorrectly?

1) Your post from the 2-year old thread was "split out" to start a new thread.
OK - you may have missed this, but it really wasn't THAT hard to spot if you had spent 1 or 2 minutes looking.

2) (Answering for Max) No - you can Pitch a Bitch against ANY casino who is NOT on the Rogue Pit or on the No Can Do list.
But you only get ONE PAB against a casino who is not Accredited.
i.e. You can PAB against Ruby Royal, but in future you will only be allowed to PAB against Accredited casinos.

This policy is to allow new members a PAB shot at a non-accredited place, rather than just turn them away, and to encourage them to use the Accredited List in the future, where the need for a PAB will be pretty unlikely anyway.

KK

 

[esilinev]

1) Your post from the 2-year old thread was "split out" to start a new thread.
OK - you may have missed this, but it really wasn't THAT hard to spot if you had spent 1 or 2 minutes looking.

2) (Answering for Max) No - you can Pitch a Bitch against ANY casino who is NOT on the Rogue Pit or on the No Can Do list.
But you only get ONE PAB against a casino who is not Accredited.
i.e. You can PAB against Ruby Royal, but in future you will only be allowed to PAB against Accredited casinos.

This policy is to allow new members a PAB shot at a non-accredited place, rather than just turn them away, and to encourage them to use the Accredited List in the future, where the need for a PAB will be pretty unlikely anyway.

KK

Thank you for your answer, I already PAB against Ruby Royal, now I should wait for reply?
(sorry not perfect english)

 

[maxd]

I done #1 and #2 Please help me.

Then you will know from item 3.1 of the FAQ that you have not provided a valid 'contact' email address. Do so and we can proceed. Email me a valid address at
Attach Removed (Old not found)

 

[esilinev]

Then you will know from item 3.1 of the FAQ that you have not provided a valid 'contact' email address. Do so and we can proceed. Email me a valid address at
Attach Removed (Old not found)

Thanks again I had send you my new gmail email it will 100% accept all emails

 

[Nifty29]

Why do I get the impression that I know how this is all going to end......

Max - kudos to you for your patience.

 

[esilinev]

I made something wrong again?

 

[maxd]

I made something wrong again?

I've received your new email address and will proceed with your PAB on Monday.

 

[esilinev]

Hello again, thank you for helping, atlast Ruby Royal had processed my payout.