RTG bug?

[Rusty]

When I last played at inetbet on Golden Glove I was on the grand slam feature when on the last spin I got this;

Old Attachment (Invalid)

But nothing happend, the screen stayed like this until I eventualy decided to press spin and the game went back into normal mode.
I am certain you are supposed to get an animation and a base hit or a home run and the relevant payout.

I emailed the manager at inetbet but received no reply so I emailed support but got no reply so I PM'd Emily and she simply stated;


"We are not aware of any anomalies in payouts at Golden Gloves, all is performing as it should."

Obviously I am unhappy with that response and I would like to know if anybody else has come accross the same anomolie at a RTG Casino.

Also prior to this I had a similar thing happen in Penguin power on the last free spin again I had an igloo and a penguin horizontally aligned and this is supposed to award a prize but again nothing happened.
I am not 100% certain which casino this was at though and unfortunately I do not have a screenshot.

Anybody else experienced any of the above or are these isolated incidents?

 

[babs7262]

hiya

You only had an .18 cent bet which usually means that in all probability, one of the letters in HIT was on a line you didnt have a bet on.

Its only a guess though

 

[Rusty]

You only had an .18 cent bet which usually means that in all probability, one of the letters in HIT was on a line you didnt have a bet on.

Its only a guess though

They are scatter and independent of winlines but thanks could of been.

 

[Simmo!]

Gotta say it looks odd to me. Reading the rules, the "H-I-T" symbols only occur during the feature, and add an extra game, so I can't see how you could possibly have those in view with "Feature Completed" showing - it should be impossible I'd have thought

I don't play this game, but Spearmaster does so maybe he'll have an idea.

 

[SlotsWizard]

That happened to me too fairly recently. I was a little put off at the time but didn't think much of it and went to a different game.

I think what happens is this: when you get the HIT you receive a single, double, triple or home run. What probably happens is that the software figures out in advance if the hit from this last spin would result in an extra RBI or not. If not, no more spin. If so, then you get another spin.

For example, if the bases indicator shows that you are on 1st base, and this HIT would have been a double, then you wouldn't have made it home to get another spin, so it doesn't go through the motions. But if you had gotten a triple or HR, then it probably would have given you 1 more spin.

I'm not sure if that's what really happened or not, it's just a theory.

 

[Mike031]

I had also one time an error on "Aladdin's Wishes", as i got 3 lamps (bonus trigger) and as i choose the first lamp, nothing happend, so pushed the back buttonto go to the lobby and then i go back to the slot, but there was nothing, so my featured trigger went away and this was really very bad

I had this sometimes, when i hit 5 lamps, that nothing happened, but after going back to the lobby and then to the slot, the feature starts again, so all was always okay, but at this one time, there was really nothing and my balance stayed also the same.

It looks like, that some slots have difference bugs

 

[Simmo!]

I had also one time an error on "Aladdin's Wishes", as i got 3 lamps (bonus trigger) and as i choose the first lamp, nothing happend, so pushed the back buttonto go to the lobby and then i go back to the slot, but there was nothing, so my featured trigger went away and this was really very bad

I had this sometimes, when i hit 5 lamps, that nothing happened, but after going back to the lobby and then to the slot, the feature starts again, so all was always okay, but at this one time, there was really nothing and my balance stayed also the same.

It looks like, that some slots have difference bugs

If you get disconnected, or disconnect manually, from the casino, it doesn't remember where you were, unlike MG. They really ought to fix this. That said, I haven't checked to see if it credits you the winnings which may have been pre-determined.

 

[Mike031]

If you get disconnected, or disconnect manually, from the casino, it doesn't remember where you were

That's false, because as i said, i had this error sometimes and the feature started again and when i got disconnected during free spins, i come always back to the free spins after logging in, so normally all would be saved.

 

[Simmo!]

That's false, because as i said, i had this error sometimes and the feature started again and when i got disconnected during free spins, i come always back to the free spins after logging in, so normally all would be saved.

Ah ok maybe its just when you close and reopen the casino.

 

[vinylweatherman]

If you get disconnected, or disconnect manually, from the casino, it doesn't remember where you were, unlike MG. They really ought to fix this. That said, I haven't checked to see if it credits you the winnings which may have been pre-determined.

Given the recent issues with disconnection at Inetbet, I am surprised this has not been raised before.
Some software computes the likely outcome and just credits the win if that is what would have happened. The above bug of the "HIT" screenshot is a hard one to explain away, and InetBet should reassess their earlier responce after looking at the screenshot. While the player only played 9 lines, if "HIT" is a true scatter this should not matter.

I have not noticed lost winnings myself at RTG, however the lack of a game history makes it impossible for players to check the game after a disconnect to see how it was resolved.

A more disturbing explanation might lie in the exact nature of what is displayed locally, are they true reels, or just a movie that is replaced by the actual server returned symbols as the reels stop (it certainly looks like this, or the reels are VERY VERY LONG!). If the connection falters, the reels may stop where they are, but have nothing to do with the actual result at the server, hence lamps lined up that do nothing on Aladdins wishes, and disappear on refreshing the connection.

 

[Mike031]

Ah ok maybe its just when you close and reopen the casino.

That can't also be, because i've tried this only for interest and there was nothing and sometimes, when i play with 2 RTGs at the same time and open another programs, it can be, that my pc shut down, without any warning, but after log in (i must always wait 5-10 minutes) the feature started again at the last spin, so if you had 5 free spins left, it starts again on the 5 last free spins

 

[Simmo!]

That can't also be, because i've tried this only for interest and there was nothing and sometimes

Nope...I just tried it. Got 5 free spins on Derby Dollars. Balance showed $173. Exited game before playing them, exited casino, logged back in, no free spins waiting there and balance still on $173. Pressed Play, nothing - just back into normal play. Not that we're helping poor Rusty here

 

[Mike031]

Exited game before playing them, exited casino, logged back in, no free spins waiting there and balance still on $173. Pressed Play, nothing - just back into normal play.

Can you please try this for me again, after hitting 100 free spins with 5x multiplier on Rain Dance?

 

[Rusty]

Nope...I just tried it. Got 5 free spins on Derby Dollars. Balance showed $173. Exited game before playing them, exited casino, logged back in, no free spins waiting there and balance still on $173. Pressed Play, nothing - just back into normal play. Not that we're helping poor Rusty here

Not helping yourself much there Simmo could you not have experimented in free play?

In Golden glove the HIT in free spins are supposed to be scatter and it has always worked except for on the last spin in this Grand slam.
It seems to me there must be a connection between this bug and the penguin power bug as they both happen on the last spin and they are both supposed to trigger a mini bonus game.
If there was any loss of credits it was trivial but it annoyed me that I had to send 3 different messages to 3 different people over 3 Days at inetbet to get a response that is frankly patronising.

 

[Rusty]

Nope...I just tried it. Got 5 free spins on Derby Dollars. Balance showed $173. Exited game before playing them, exited casino, logged back in, no free spins waiting there and balance still on $173. Pressed Play, nothing - just back into normal play. Not that we're helping poor Rusty here

So theoretically you could win a Jackpot during free spins but get disconnected before they finished and you would not get any money?

Or have hit the jackpot during a pickem round get disconnected and win nothing? etc etc

This is a nightmare in waiting if it has not happened to some poor sap already.

My connection is dodgy at the moment so that is a worry although I am in the unusualy fortunate position of never winning, ever

I am very surprised high rollers are not shouting from the rooftops about this.

 

[Mike031]

you could win a Jackpot during free spins but get disconnected before they finished and you would not get any money?

That's nonsense, because you can't hit a jackpot during the free spins, because the free spins are only one bet, that's why you can't win more than 40,000 your bet size on one line

 

[Pinababy69]

This is absolutely a nightmare, and I had no idea. I just "assumed" that the software would perform like MG, and that any current/remaining spins, etc. would be saved in the event of a disconnection or whatever. This is horrid. Well, we know that none of us can get RTG directly to do anything about it. So, Emily or Jason, or someone who has a line to RTG...is there no way that you can have them look at this? Surely the technology must be there to fix it, and I can't imagine it being that difficult. Unless, of course, they like it that way.

I can't help but wonder how many other people (like myself), aren't even aware of this?

 

[Rusty]

That's nonsense, because you can't hit a jackpot during the free spins, because the free spins are only one bet, that's why you can't win more than 40,000 your bet size on one line

When I say Jackpot I do not mean RJ I mean 5 wilds for eg, that is ok?

 

[Mike031]

When I say Jackpot I do not mean RJ I mean 5 wilds for eg, that is ok?

Then you should say this at next time maybe exactly so

 

[Rusty]

Then you should say this at next time maybe exactly so

I will try to be exact in the future please accept my sincere apologies for this regrettable incident.

CHEERS

 

[Pinababy69]

I will try to be exact in the future please accept my sincere apologies for this regrettable incident.

CHEERS

 

[Simmo!]

When I say Jackpot I do not mean RJ I mean 5 wilds for eg, that is ok?

Then you should say this at next time maybe exactly so

I will try to be exact in the future please accept my sincere apologies for this regrettable incident.

CHEERS

Yeah ffs Rusty, sort it out. You know the Germans & Austrians are sticklers for attention to detail so just think before you speak

 

[Mike031]

the Germans & Austrians are sticklers for attention to detail so just think before you speak

And this is good so, because it is a little different between a scatter win and a Jackpot, or do you think other?

 

[Simmo!]

And this is good so, because it is a little different between a scatter win and a Jackpot, or do you think other?

No no - I was only joking around Mike

 

[Rusty]

And this is good so, because it is a little different between a scatter win and a Jackpot, or do you think other?

I said 5 wilds not scatters

and you got me on that diamond dozen screenshot, can be 1x1x1 indeed.

I love it though

 

[Mike031]

I said 5 wilds not scatters

Your next mistake, because RTG have no "Wild" symbols

 

[Rusty]

Your next mistake, because RTG have no "Wild" symbols

That is one ped antic to many Mike, or are you going to say they are called substitute symbols?

God bless ya

 

[Mike031]

are you going to say they are called substitute symbols?

That's correct and this is also written on the paytable
The another difference is, that the most substitute can't get 5x, because on the most slots the substitutes are only on 3 reels available

 

[vinylweatherman]

This is a truly worrying result!
Perhaps this bug crept in recently, as I am sure all hell would have been raised before, as a load of free spins going missing does not escape the attention of players.
I would have thought that conditions on the local machine have NO INFLUENCE on the outcome of a game, clearly there are conditions within RTG gameplay where the result can be determined on the server, yet the outcome influenced after the fact by events on the local machine.

Example, win free spins, server allocates them, but local PC "freezes" for any number of reasons and fails to progress beyond the initial award of the free spins. Next login, the free spins have gone!
Naturally, this works in the casinos favour, but what if............

This is the kind of thing that gets us UK "Fruitie" players all excited
It's all about the "what if".

Supposing this is about refunding the last bet when you don't like what you see on the display, for example, bet high & spin, if reels 1 - 3 do not issue the scatter for the feature, yank your Ethernet cable and close the casino, log back in and get your bet refunded to try again.

Don't laff you lot, does anyone remember the Frutie "777 Heaven" from the early 90's, you could do just this, if you had two "squares" that would guarantee nudges next go, but didn't get a hold, you could switch off and on, and thre game would recalculate whether you got the hold or not. Just keep turning it off till you did, as in the end you would. Once you got it, and nudged in the symbol, took the win, switched off again, you were back again to the previous situation where you needed the hold. This was an "emptier", and because it was "pre-internet" lasted for "bloody ages". I got banned because I knew this, and was accused by the local arcade of doing it to other machines (not that it worked on them). I was, of course, INNOCENT

It would be interesting to find out, and if there is ANY suggestion of it being in the player's interests, you can expect rather more than the "patronising reply" from whatever RTG casino is told there is a bug.

 

[amatrine]

re

I just recently had the same bug in the dueces wild poker. I held the two dueces, and it froze, then disconnected me, came back, Im down the credits I bet fot that hand, and the cards were not held.

ama

 

[yameater]

Rusty,
I've had numerous incidents with the reels spining and spinnig until I end up logging out and log back in ( at Bodog). They say all is fine but it's happened every single session for the last month! So...I don't know what the gig is

 

[1819]

i have noticed some small glitches at inet. not sure if they affect play. enchanted garden feature has a firefly that comes out on certain symbols. 3 gives more spins. it sometimes appears on the "9" and does not award more spins when paired up with 2 others. realm frequently has 2 crowns or shields directly on top of eachother during some spins. they never stop that way on a payline though. probably just the reels adjusting. oh and the biggest glitch seems to be my balance decreasing after every spin. maybe they can fix that one first.

 

[iNetBet Promos]

Hi Everyone,

There seem to be a few points that need answering here.

Regarding the initial post the payout on the machine was correct. We have had RTG check into this in more detail and this has been confirmed.

When you hit the "HIT" feature in Golden Gloves you do not necessarily gain a homerun. Smaller base hits can also be achieved.
In this case on the last spin in the Grand Slam feature the Player received a HIT, the total number of bases was calculated and added to the total win. This was not enough to score an additional run. After displaying the result of the HIT (number of bases gained) in the middle reel for a few seconds, the game returned to the original screen (as per the screenshot) and waited for the players next action.

This is the same with Penguin Power. You do not automatically receive free winning spins when the penguin slides through an igloo. You can also get bet multipliers etc too. Hence the reason why additional games may not be awarded.

As to getting logged out of a game or disconnected. During Real Money play if this occurs you will return to the game at the exact point that the game was disconnected. i.e. if you disconnect during a set of free spins when you log back into the game it will be at the same point in the game.
This is the same with all games when playing for real money. If this ever occurs and you have any queries please email [email protected] and a log/result of any game can be provided.

I hope this clarifies things for you.

Regards
iNetBet Promos

 

[Mike031]

During Real Money play if this occurs you will return to the game at the exact point that the game was disconnected. i.e. if you disconnect during a set of free spins when you log back into the game it will be at the same point in the game.

Normally yes, but as i said some posts before, during a "Aladdin's Wishes" Feature Trigger i was also disconnected, but after getting back, the Feature Trigger normally should started, but i ge tback to the normal play mode without any added wins.
This only happens one time and it was only for a 20 Cent bet, so it's not soo dramatically, but it was a little error and when i had a $ 2 bet, or even higher, i were really very angry about that.

 

[iNetBet Promos]

Hi Mike031,
As I say, if at any time this occurs then please drop us a mail to [email protected].
We can then look into these and provide any associated logs and results of games queried.
Regards
iNetBet Promos

 

[Mike031]

I've mailed you, as this happend on the casino, but it was only said, that all should be okay, so i haven't ask anymore, because i had won 2 great RJs before, so i wouldn't complain about maybe only $ 10-20

 

[Rusty]

Hi Everyone,

There seem to be a few points that need answering here.

Regarding the initial post the payout on the machine was correct. We have had RTG check into this in more detail and this has been confirmed.

When you hit the "HIT" feature in Golden Gloves you do not necessarily gain a homerun. Smaller base hits can also be achieved.
In this case on the last spin in the Grand Slam feature the Player received a HIT, the total number of bases was calculated and added to the total win. This was not enough to score an additional run. After displaying the result of the HIT (number of bases gained) in the middle reel for a few seconds, the game returned to the original screen (as per the screenshot) and waited for the players next action.

This is the same with Penguin Power. You do not automatically receive free winning spins when the penguin slides through an igloo. You can also get bet multipliers etc too. Hence the reason why additional games may not be awarded.

As to getting logged out of a game or disconnected. During Real Money play if this occurs you will return to the game at the exact point that the game was disconnected. i.e. if you disconnect during a set of free spins when you log back into the game it will be at the same point in the game.
This is the same with all games when playing for real money. If this ever occurs and you have any queries please email [email protected] and a log/result of any game can be provided.

I hope this clarifies things for you.

Regards
iNetBet Promos

First of all there was no display of bases gained or any animation at all or any win added just the screen as it is shown here.
That is the point.
If what you say had happened then I would hardly of complained would I.
Also with penguin power the same is true, there was no animation or display of result, or added win, the feature was simply ignored.
A bit like my report of the bug really.

I doubt very much that this is just an Inetbet problem and I would be amazed if others have not experienced the same thing at other RTG Casinos at some point.
It is obviously a rare anomolie as it only seems to occur in the 2 gmaes mentioned and on the last spin of free spins and when a mini feature is triggered on this last spin and even then I have no idea how many times it happens when all these factors are true.
This bug is however a reality and while the result of the game may be calculated the player has no way of knowing this and I anyway I doubt vey much the result is calculated as on penguin power even with a multiplier your balance should obviously increase and this is not the case.

 

[iNetBet Promos]

Hi Rusty,
As I said we have had RTG look into this in more detail along with ourselves.
We managed to recreate the scenario whereby the HIT feature was attained in the Grand Slam. The number of bases showed correctly and then cleared leaving the HIT letters on the screen and the feature completed.
I am unsure as to why this would not have shown on your screen. However I can assure you that all wins due etc were credited to your account.
As I said previously if any player requires a log of any game they can be requested from us.
Best Regards
iNetBet Promos

 

[heatherad]

Yeah ffs Rusty, sort it out. You know the Germans & Austrians are sticklers for attention to detail so just think before you speak

ffs??? what do those letters stand for?

 

[lojo]

fur
fux
ache

 

[Rusty]

Hi Rusty,
As I said we have had RTG look into this in more detail along with ourselves.
We managed to recreate the scenario whereby the HIT feature was attained in the Grand Slam. The number of bases showed correctly and then cleared leaving the HIT letters on the screen and the feature completed.
I am unsure as to why this would not have shown on your screen. However I can assure you that all wins due etc were credited to your account.
As I said previously if any player requires a log of any game they can be requested from us.
Best Regards
iNetBet Promos

Thanks,
Remember this only happened on the very last spin of the Grand slam feature and I had the same thing happen in penguin power but only on the very last free spin, there must be a connection.
A coder at RTG should be able to see this bug without having to test and recreate it.

 

[lojo]

Thanks,
Remember this only happened on the very last spin of the Grand slam feature and I had the same thing happen in penguin power but only on the very last free spin, there must be a connection.
A coder at RTG should be able to see this bug without having to test and recreate it.

Did you request the logs, Rusty? I had a problem on redsands there a few months ago, but it was a small bet and I didn't think it would be worth inquiring, probably too late now. But I will if it ever shows up again.

edit: problem was moon on 1 and 2 and no respins just spun like they were nothing.

 

[lovetogamble]

Penguin Power

Posted by Emily:

This is the same with Penguin Power. You do not automatically receive free winning spins when the penguin slides through an igloo. You can also get bet multipliers etc too. Hence the reason why additional games may not be awarded.

I think what the person meant about this game is sometimes during the free spins you get the penguin lined up with the igloo and you don't get the penguin slide at all. I just assumed it does not alway slide even when the two line up. I have this happen all the time. I always assumed the slide is not a given. Sometimes it slides and sometimes it don't.

 

[Rusty]

Did you request the logs, Rusty? I had a problem on redsands there a few months ago, but it was a small bet and I didn't think it would be worth inquiring, probably too late now. But I will if it ever shows up again.

edit: problem was moon on 1 and 2 and no respins just spun like they were nothing.

No I haven't requested them but I assume they are in order as Emily states but what does this mean.Played , lost? How would I interperate it?
Perhaps Emily can shed more light on my game log?

 

[Chipeez]

Sometimes it slides and sometimes it don't

Isn't that what gambling is all about...

Sometimes you win, sometimes you don't..



But I agree, if it were a malfunction it should be corrected..

 

[Rusty]

Sometimes you win, sometimes you don't..

If only that statement were true

 

[lojo]

No I haven't requested them but I assume they are in order as Emily states but what does this mean.Played , lost? How would I interperate it?
Perhaps Emily can shed more light on my game log?

I've never requested nor seen an RTG play log file so I don't know what it would mean. I assumed with 'my' glitch that the data was correct and the visual was not in sync, not to derail.
Lol, in a thousand features on prince of sherwood, the other day I got three targets, and no free spins for the first time... had to read the rules... if the other guy beats your guy on the first shot no free spins... I was sure it was a glitch, but not.

rerail/

 

[Rusty]

I've never requested nor seen an RTG play log file so I don't know what it would mean. I assumed with 'my' glitch that the data was correct and the visual was not in sync, not to derail.
Lol, in a thousand features on prince of sherwood, the other day I got three targets, and no free spins for the first time... had to read the rules... if the other guy beats your guy on the first shot no free spins... I was sure it was a glitch, but not.

rerail/

Yeah, sucks when that happens but that slot always kicks me in the nuts.
even managed to get 15 free spins and a decent multiplier once but hit sweet FA

 

[Zaqwert]

Just continue contacting the casino operator if you really believe a bug cost you money.

All results are stored for each game before the client even knows about them, so if the client crashes or a bug clientside (such as graphics going out or buttons not responding) cannot effect game results.

Eventually someone will be able to dig into the database and see exactly what the spin results were and exactly what the payouts should have been and verify that your account was credited correctly.

 

[SlotsWizard]

I've never requested nor seen an RTG play log file so I don't know what it would mean. I assumed with 'my' glitch that the data was correct and the visual was not in sync, not to derail.
Lol, in a thousand features on prince of sherwood, the other day I got three targets, and no free spins for the first time... had to read the rules... if the other guy beats your guy on the first shot no free spins... I was sure it was a glitch, but not.

BEGIN DERAIL {

He doesn't even have to beat you. If you both tie, you don't get any free spins then either. Some "feature", huh? Especially if it takes you 200+ spins to get it in the first place.

Furthermore, I have played this game and gotten the feature many times in the past year, and never, ever, ever have I gotten anything other than the first or second ring on any of the 3 shots. It kind of reminds me of the Fruit Frenzy bug they fixed last year.

} END DERAIL