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Royal Panda freespins issue

Discussion in 'Online Casino Bonuses' started by SpinUk, Mar 12, 2019.

    Mar 12, 2019
  1. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Did anyone here take part in the recent Golden Gilmore “Royal Spins” promotion a couple of weeks ago.

    The deal was deposit £250 get 25 super spins at £2 each.

    I deposited each day and was awarded 25 spins at nominal 0.20p rather than the correct £2 value.

    I had this before and it was sorted out in a day, this time there seems to be other issues

    Strangely, their support are blaming Netent for this issue and waiting now almost two weeks for it to be resolved.

    Isn't it the Casino that awards the spins rather than the provider?

    Last time I chased I was offered £50 to leave the issue (for £200 of spins, I think not).

    I emailed Melvin @ Royalpanda on friday but he has not been active since 2nd of March, so not really sure what to do from here.
     
  2. Mar 12, 2019
  3. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    He could be on holidays but if his absence continues throughout the week, you can always ask @Casinomeister to poke him with a stick
     
  4. Mar 13, 2019
  5. Melvin - Panda

    Melvin - Panda Accredited Casino Representative

    Occupation:
    Casino Manager
    Location:
    Malta
    Hi SpinUK, Bryan poked me on skype about it yesterday, sorry for missing your initial message. Let me get back to your PM about it.
     
    Supababe, SpinUk, dionysus and 2 others like this.
  6. Mar 15, 2019
  7. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    Still not resolved and nothing received since this post...
     
  8. Mar 15, 2019
  9. Borgie

    Borgie Senior Member

    Occupation:
    Office Manager
    Location:
    United Kingdom
    It seems royal panda have to be judged to reply and even then not a lot happens.
     
  10. Mar 19, 2019
  11. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    And still nothing.....
     
  12. Mar 19, 2019
  13. pereblue

    pereblue CM Project Manager - SEO Genius Staff Member MM

    Occupation:
    ...
    Location:
    barcelona
  14. Mar 20, 2019 at 11:17 AM
  15. SpinUk

    SpinUk Senior Member MM PABnonaccred

    Occupation:
    Marketing
    Location:
    London
    So finally resolved - Melvyn came back and awarded the freespins value as Cash.
    Thanks Pereblu/Casinomeister for your help.
     
    dionysus and Tirilej like this.

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