Royal Dutch Casino

[jetset]

Dear CM Community


About Security - bagofmaggots - jetset

Royal Dutch Casino value the relationship we have with our customers and web site visitors, and are committed to responsible information handling practices. We take the privacy of our customers very seriously and want you to feel comfortable whenever you visit our web sites, and use our online services. Although our web sites have unique services and offerings, they share a similar privacy philosophy.

IMPORTANT: Due to the sensitive nature of the information stored on our site, we cannot send any information to an email address that is not registered with the casino account. We take your privacy very seriously. Make sure to keep your email address current.

Thats why if you loose Your password it will be emailed to you -We only send this information to your registered email address.


About Payouts jetset

Our mission is to deliver safe, fair and legal entertainment to all gambling enthusiasts
by providing professional and personalized attention and of course fast payouts.

As you see there is several posters confirming that we are paying winners

We will continue processing fast payouts -Winners get paid al Royal Dutch Casino

Paul Giordano

Thanks for giving us another owners' name - we knew about Daniel Giordano before LOL.

A pity that you do not have the courage to sign the harrassing private messages I have been receiving since your shill appeared, which I contemptuously regard as further evidence of a weird management style.

Turning now to your professed concern for the client's privacy - why then did your manager post the email address of Bag of Maggots for all to see? And by the way that blunder resulted in him receiving some unwelcome email from another unethical clown.

And for the record, noone is requesting that you furnish gaming logs and processor details to anyone other than the player who you have been jerking around for going on seven months on a legit claim of $2 700. This is just another attempt on your part to kick up enough dust to confuse everyone imo.

But the fact remains that you have refused point blank to provide the player with information that he is entitled to at any reputable online casino. Added to the faux tax and legal threats from Danny and the *coincidental* bogus call to the player from a spurious "US Department of Home Security" official, this conduct from a Costa Rican casino is just about what we might expect, I guess.

Regarding this red herring diversion on the shill. Bagof Maggots whom you have tried rather ineptly to discredit here joined this board on 6 June last year and has 65 posts to his credit, addressing several threads. *Claire Phillips* on the other hand registered 12 Feb as BoM was posting in the negative, to make an otherwise unremarkable positive post that is out of character to the eye of experienced posters.

Vesuvius pointed out, "It's entirely normal behaviour to only decide to sign-up and post at a forum when you have something significant to say (e.g. if you've been cheated out of money), so a first-time poster criticising a casino is common. You might be better off dealing with the complaints rather than trying to hide them with a pointless discussion..."

I couldn't agree more - less time trying to (clumsily) mislead the players and silence critics, and more time paying at least one player who has been owed for far too long.

You need to review your marketing strategy, too - you are not doing too well in the CRM stakes at present!

 

[Casinomeister]

Royal Dutch Casino value the relationship we have with our customers and web site visitors, and are committed to responsible information handling practices. We take the privacy of our customers very seriously and want you to feel comfortable whenever you visit our web sites, and use our online services. Although our web sites have unique services and offerings, they share a similar privacy philosophy.

If this is true, why did the operator of this casino contact the American Office of Homeland Security to have a "Federal Agent" call a player at home, threatening him with tax fraud issues? This is an excerpt from the player:

He referred to my grievance against a "licensed" casino. He later said that he never said they were authorized by the US. He said that I owed capital gains tax on casino wagering. I told him that I only received funds equal to my deposit, but he said that electronically it showed that I had been paid. When I told him I never received the money, he started telling me that I was engaging in an activity that was not totally legal. He told me that the conversation was being recorded....

Isn't it odd that the player received this call right when Daniel Giordino (the operator) threw his hands up in the air (literally speaking), and said he wasn't going to pay the player? What does your casino, which is based in sunny Costa Rica, have to do with the Office of Homeland Security? Please let me know.

 

[jmildstone]

Last Tuesday I called Royal Dutch Casino and spoke to a clear english speaking guy who was very friendly however I was on hold for 5 minutes ,I want them to confirm my payout request for $3283, the guy told me that my payment will be processed in the order in which it was received and I that have to either fax or email a photocopy of id which is a bit of a hassle but understandable.

Today, I got an email from their CS Department letting me know that my payment was processed, they included a western union control number for $500.00 USD, fees are just like if you are sending money to them ,they also explained me that the rest of my winnings will be sent back to me on a cheque issued by the JP Morgan Bank and that it may take 2 - 3 business days to get to my door step ,so far i like their card games and customer service seems very good.

Hope you all have a good day , i will keep you informed guys.

As promised ,today i received a check for $2783.

I can report that they are paying with no difficulty. I will keep you guys posted on any additional positive or negative news from Royal Dutch Casino

 

[jetset]

Glad to see someone has been paid, as an indication that they are capable of doing so. And you may have been fortunate enough to be in the right place at the right time!

All the more reason why Royal Dutch and the Giordanos should stop their irresponsible manoeuvring and sort out the 7 month outstanding player claim that is at the centre of this debate.

 

[Casinomeister]

What does your casino, which is based in sunny Costa Rica, have to do with the Office of Homeland Security? Please let me know.

This was a legitimate question that I expected to be answered.

Don't blow me off.

 

[bagofmaggots]

Apology

Perhaps I owe Dutch an apology here? I recieved an email and phone call from them this morning informing me I had won $100 in their Feb. drawing ! They offered to unlock my account too. So I say publicly...Thank You Dutch !

 

[Scandle5]

Royal Dutch never did me wrong

Hi guys, I think that many have got confused about Royal Dutch. They have always been good to me and payed me always. Now if any body really did not get paid still, they should always deal with joe over there at Royal Dutch, he will try this very best, or ask other forums that have them as Sponsors which can help to solve the problem.
I think, I will like it here because casinomeister was one of my favorit watchdog forums out there, I finally signed up to be able to post. Royal Dutch tried there best for couple my members who tried to make Western Union and Prepaid ATM and they always, paid them quick when they cashed out so, I am not sure why many are being confused about them.

 

[largeeyes]

Hi guys, I think that many have got confused about Royal Dutch. They have always been good to me and payed me always. Now if any body really did not get paid still, they should always deal with joe over there at Royal Dutch, he will try this very best, or ask other forums that have them as Sponsors which can help to solve the problem.
I think, I will like it here because casinomeister was one of my favorit watchdog forums out there, I finally signed up to be able to post. Royal Dutch tried there best for couple my members who tried to make Western Union and Prepaid ATM and they always, paid them quick when they cashed out so, I am not sure why many are being confused about them.

Noones confused. They're playing dirty from many of the things I see.

 

[incognito2]

I'm not confused.

 

[Vesuvio]

Hi guys, I think that many have got confused about Royal Dutch.

Nope, no confusion at all here. Though perhaps some confused morals behind the casinos you promote on your website?

 

[Dutch]

Vesuvio,incognito2,largeeyes,

Royal Dutch Casino process fast payouts, we pay winners every single day.

The truth is

We are a rock solid venue,we encourage players that had been paid to by Royal Dutch Casino to share their stories as well their players point of view.

Our games are fair, our payouts are fast and our customer service is remarkable.

 

[unicorn40]

Posted by 'DUTCH'

...we encourage players that had been paid to by Royal Dutch Casino to share their stories as well their players point of view...

Sounds like the start of another 'Brandy' spam fest.

 

[Macgyver]

Vesuvio,incognito2,largeeyes,

Royal Dutch Casino process fast payouts, we pay winners every single day.

The truth is

We are a rock solid venue,we encourage players that had been paid to by Royal Dutch Casino to share their stories as well their players point of view.

Our games are fair, our payouts are fast and our customer service is remarkable.

Yet you still haven't answered Bryan's question about the "Homeland Security" guy ...

 

[jetset]

Hi guys, I think that many have got confused about Royal Dutch. They have always been good to me and payed me always. Now if any body really did not get paid still, they should always deal with joe over there at Royal Dutch, he will try this very best, or ask other forums that have them as Sponsors which can help to solve the problem.
I think, I will like it here because casinomeister was one of my favorit watchdog forums out there, I finally signed up to be able to post. Royal Dutch tried there best for couple my members who tried to make Western Union and Prepaid ATM and they always, paid them quick when they cashed out so, I am not sure why many are being confused about them.

Some players clearly have to be paid or these Royal Dutch people would be out of business in a New York minute. But ask yourself if you are really comfortable with an organisation that:

1) Refuses pointblank to provide gaming logs to a player trying to claim monies due for seven months.

2) Says it doesn't owe the player anything but then refuses to cooperate in his trying to prove his claim - won't disclose previous owner or processor.

3) Uses shills (this latest guy registered on 18 Feb and check his content!)

4) Sends harassing PMs to mediators

5) Attempts to threaten a complainant with legal and tax disclosure promises if he doesn't back off

6) Coincidentally the complainant get's BS calls at his home from a bogus "Office of Homeland Security which mysteriously knows all about his dispute and backs off when challenged.

I can throw a couple more in there, but you get the idea....

 

[Casinomeister]

It's not a nice thing to be ignored (in my own forum nonetheless); I've asked three times (twice publicly, once privately) to address the questions I've posed here. But I guess they remain unimportant.

In case you missed it, a player who is owed $2700 by this casino was called at home by some bogus federal agent in order to scare him out of perusing his claim. What a crock of shit!

If you are so adamant on player privacy (like you stated), why would you give his personal information out to the US government? But let me guess - you didn't - you had someone call him yourself.

So I guess I've answered my own question. No need to drag this out. And for everyone else, please don't let the postings of few happy campers obfuscate the manner in which this casino is managed.

 

[Dutch]

Dear Community,




First of all, I want to thank you for the space given to clarify our position with the only claim we have

and a claim that doesn't belong to the actual administration of Royal Dutch Casino.

During August, 2004 We bought a site (RDC) from a Costa Rican company (LOHB Banking, S.A.),

according to the records received from them all the customers had been paid and all debts satisfied.

And actually from a 6000 customers, only one claim had been received. Very Odd!!

We start the building of the new site on September 2004 and finally started operations the past

January 5th, 2005.


We have been contacted by some of you regarding this claim and our position had been clear and open, we had explained

with all the details needed, that unfortunately this player debt appear as paid not by us, but for the previous

administration.


If you ask me if we had received a deposit from this Customer, my answer will be NO.

We have never received a penny from this customer. And he doesn't even have an account with us.


If you ask me if the customer had come up with enough evidence to proof his word. My answer will be NO, Never.

If you ask me if our business had some relation with any agency of the Government of the USA, My answer will be NO, and

I am 100% sure that if you ask the customer for a proof of the conversation he said he had with a government employee,

I am positive that he have no proof of it, the same way he had no proof of his gaming with the PAST RDC.


Our offer to him was, since he can not come up with any evidence, to honor his last deposit and we will

include the regular bonus and the regular rules and regulations will apply to him. But He and his mediator refuse

the proposal.


I hope you understand that we are a new administration, that we started business past January 5th, 2005. And

that we are not in the business of give away money just because somebody claims to owns it.

Our regular customers had been paid, had been paid in a timely manner and I appreciate their posts in this forum.

All of you who wants to visit RDC in Costa Rica, feel free to do it, our doors are wide open

for everyone of you.

You are very welcome here. We have nothing to hide, because we have no outstanding debts with no one


Best Regards,

Paul Giordano
CEO Royal Dutch Casino
www.royaldutchcasino.com

 

[largeeyes]

I have a VERY difficult time believing Jet Set and Bryan would be so interested in this case if there was no evidence whatsoever.

 

[jinnia]

If you ask me if we had received a deposit from this Customer, my answer will be NO.

We have never received a penny from this customer. And he doesn't even have an account with us.

A bit of word play there it seems!!

If YOU have received a deposit from this player, I guess the answer would be 'no'. BUT, the previous owners obviously had and owes this player the withdrawal requested. And since YOU bought this company (casino), it is YOUR responsibility to pay this player, even though the previous owners lied to YOU about all claims has been paid.

YOU pay the player, then YOU go back to previous owners and settle with them!!

 

[buffcanada]

this guy and his casino are a joke anyway beetween his spam mail nailing everyone in sight 100 times a day(which i would say "no"it did not happen)and every excuse in the book coming out of his mouth just to try and get 1 or 2 more newbies to be stupid enough to give him money it is obvious that he owes the money it was probably his boyfriend that he got to phone impersanating a government employee hmmmm maybe he should be investigated but hay no proof...right dutch.....loser

 

[jetset]

A bit of word play there it seems!!

If YOU have received a deposit from this player, I guess the answer would be 'no'. BUT, the previous owners obviously had and owes this player the withdrawal requested. And since YOU bought this company (casino), it is YOUR responsibility to pay this player, even though the previous owners lied to YOU about all claims has been paid.

YOU pay the player, then YOU go back to previous owners and settle with them!!

Well said, Jinnia! It should also be remembered that these people have absolutely refused to provide the complaining player with any information whatsoever that might assist him.

And you will note in the above statement from Giordano that he has now slipped the previous owner's name in after months of being begged for that information by the player - that will also be followed up (assuming Royal Dutch has actually told the truth)

If you add the latest nonsense with Gambling Federation to the other questionable conduct of this Royal Dutch crowd it is a mounting indictment.

 

[jetset]

This injured innocence act is truly sickening:

If you ask me if the customer had come up with enough evidence to proof his word. My answer will be NO, Never.

Because the casino steadfastly refused to provide the complainant with gaming logs, details of the previous processor, details of the previous owner. And the complainant has furnished the casino with copies of emails proving his claim (which they tried unsuccessfully to pass off as 'manufactured')If you ask me if our business had some relation with any agency of the Government of the USA, My answer will be NO, and

Because it was a BS call. So how did this mysterious caller posing as a federal agent know who and where to call, or that the complainant had had dealings and was in dispute with Royal Dutch Casino? These are details known only the casino. Allied to earlier emails (note : emails and therefore on record!) in which Giordano threatened the complainant with disclosure to the US authorities and legal action through "our lawyer in Washington" it is more than coincidence.
I am 100% sure that if you ask the customer for a proof of the conversation he said he had with a government employee,

I am positive that he have no proof of it, the same way he had no proof of his gaming with the PAST RDC.

And I am now 100 percent sure that this casino belongs in the rogue section.

 

[jetset]

A luta continua (the struggle goes on)

Thought it was time to bring this to the top again.

A few days ago as the mediator for the player in this $2700 claim against Royal Dutch Casino I received an email from one Angelo Vitorina of the casino staff, intimating that RDC wanted to settle this matter.

Coincidentally, and immediately my PC was attacked by a malicious virus and international phone dialler (for a porno site, what else?!!) The machine was immediately "hospitalised" and I currently await an expert forensic report on it.

RDC of course denied that they had anything whatsoever to do with my unexpected little "present" but it is interesting that, having emphasised to them that the player wanted his full $2700 after eight months of being jerked around, I have not heard from them again.

Whether the offer is now being reconsidered in the RDC inner circles, has been withdrawn or was just a sucker punch to get me to open their emails remains to be seen.

Investigations in Costa Rica are continuing, and the fight goes on.

 

[jetset]

Update. This dispute continues.

Royal Dutch Casino management have just come up with a number of proposals, each one encumbered with WT and other conditions which make them contemptuous and even derisory in the opinion of both mediator and complainant.

One of the conditions is that all adverse posts be removed by the mediator and the complainant. That is not going to happen. They earned 'em and they stay.

This may be a tactic on their part to position themselves as having " made an offer that the player rejected"

In fact the offers are unreasonable and take no cogniscence of the fact that this player is owed $2700 under conditions he has already met eight months ago. He should not be subjected to any conditions.

As an amusing footnote, the RDC management email claims that the online gambling community in Costa Rica does not feel they are responsible for this debt LOL. Enquiries in that country are still ongoing.

 

[bagofmaggots]

As an amusing footnote, the RDC management email claims that the online gambling community in Costa Rica does not feel they are responsible for this debt LOL. Enquiries in that country are still ongoing.

LOL You've got to be kidding ! Did they really say that? LOL

 

[spearmaster]

As an amusing footnote, the RDC management email claims that the online gambling community in Costa Rica does not feel they are responsible for this debt LOL. Enquiries in that country are still ongoing.

Talk about taking the cake... LOL...

There is no regulation in Costa Rica - and most of the members of the community there are not particularly interested in proper regulation.