I received the following reply from Andrea in the accounting department just now:
Dear XXXX
Thanks for playing at Royal Dutch Casino.com
According with our rules and regulations your withdrawal request cannot be completed
You played, Black Jack,Baccarat,Craps,Poker,and Video Poker.
Rollover Requirements
1st Deposit 50% up to $500.00 USD Rollover Deposit + Bonus Twenty Times (20x)
2nd Deposit 75% up to $350.00 USD Rollover Deposit + Bonus Twenty Five Times (25x)
3rd Deposit 100% up to $150.00 USD Rollover Deposit + Bonus Fifth teen Times (15x)
*Black Jack, Roulette, Baccarat, Pai Gow, Poker, Craps and Video Poker will NOT count towards meeting the wagering requirements.
You may play Black Jack, Roulette, Baccarat, Pai Gow, Poker, Craps and Video Poker as soon as you meet your wagering requirements first.
If you need additional assistance please contact us, we will help
Cordially,
Andrea
So what she's saying was that I should have met the wagering requirements first before playing any games that do not qualify for bonus wagering
requirements. I sent her an email asking where in the casino terms and conditions it states that bonus wagering requirements must be met first before games that do not qualify can be played. I am still awaiting a response to that question.