ROME Casino - Top Game Support disaster

[vinylweatherman]

After being strongly reprimanded by Bryan, I re-read most posts in the entire thread (many of which were made whilst drunk / bored / tilted) and I'm not "proud" of everything I wrote in them, to be honest.

I am taking on board every criticism and doing my best to analyse each objectively and without bias.

I really, genuinely am a peaceful type pacifist but I (remarkably naively considering how long I've been in this industry) expect to always be treated fairly and with respect. When I'm not, it's obvious that you are correct and that I over-react. I was thinking about why I over-react like this and I think it's due to pent-up frustration from dealing with so many frustrating situations in this industry over the years where I try to always behave ethically - but in return, experience so much unethical treatment and frustration.

I guess my language usage and vindictiveness in this thread is partly due to years of built-up frustration at (sometimes it seems almost default / standard) being lied to or having my time wasted or money stolen etc etc.

I have taken this on board and thank you for your comments.

Wasn't this the very shortcoming that got Rome casino on your "hit list", a DRUNKEN manager, and the ensuing shocking and unprofessional treatment of you, as a potential player.

Whilst Rome casino have done themselves no favours, surely they too deserve to be cut some slack over this, one bad employee should not necessarily be taken to be an accurate reflection on the company as a whole.

Whilst you were drunk, bored, or tilted, you gave the impression of enjoying the crushing of an entire company, and thus the loss of livelihoods of employees who had done nothing at all to sleight your character. This only served to deflect attention from the seriousness of this matter, and produce a thread that you thought would be entertaining.

I certainly got the impression that you thought of this affair as one big high stakes poker games, with reputations and livelihoods taking the place of tournament chips. You assume that Josh has made his "big gamble" and lost, and that you have won. However, by continually raising the stakes, you risk having a "bad beat", and here there is no jackpot to be won.

Bryan has already passed comment on a few aspects of how Rome behaved, and I am sure he and Josh (the Rome rep) will be in contact, and that hopefully you and Bryan will also be in contact, so that all the evidence can be brought together, and a decision be made as to whether the behaviour of Rome (as seen through the direct point of contact with the player) warrants a formal sanction, such as the casino being graded "not recommended", or even "rogue". Rome casino is certainly not accredited here, and any Casinomeister member should know that they may not necessarily get top notch service from such outfits.

There is also a lesson here for the online casino industry. In the B&M world, you treat a whale like ROYALTY, and even when a mistake is THEIR fault, you apologise as though the casino was in some way responsible. Above all, you do not LAUGH at them. Unfortunately, the online industry often fails in this respect because of shortcomings in front line support. As illustrated in this case, the support personnel who interact directly with the player ARE the casino as far as that player is concerned. Where a player receives bad treatment by a member of CS, you will often see complaints posted of the form "xxxx casino ripped me off", rather than "Dave in xxxx casino CS ripped me off".

Josh also has some allegations to refute or explain. He says this player had made chargebacks at other online casinos, but the player refutes this. He also says that the fact an American card was used was what may have triggered the flags for a deeper investigation (I would even agree if this was so, since I would find it unlikely that an AMERICAN bank would issue an AMERICAN card to a NON American), yet the player says their card is Australian. IF the card does turn out to be Australian, and NOT American, then this brings into question the quality of all the "tools" online casinos use to weed out fraud. Risk departments that cannot even spot the difference between American and Australian cards are hardly going to be credible when further alleging that said player had been identified as having made previous chargebacks at online gambling sites. The forum is littered with complaints from players who claim to have been WRONGLY identified as "frauds", and in some cases at least, they have subsequently been vindicated.

I was some time ago contacted by a casino where I had been a loyal player for a while, and asked for more documents. The reason as it turned out was that there had been a mix up between MY details, and those of a player who had more recently registered - to me, this looked like an administrative error caused me to have to spend time sending in more documents, and I may NOT have had a happy outcome, since the administrative error could have also caused me to be accused of "linked accounts", something that players know means trouble and inconvenience, even confiscated funds.

Away from this one player's case, other contributions have revealed that Rome casino is advertising things that are untrue, for example, acceptance of Click2Pay and Moneybookers, which players are subsequently told is untrue. This is at the least sloppy, but could also be seen as a deliberate attempt to deceive prospective players, and when these players "go public" with this information (thanks, now I know my Neteller is no good for playing there without having to waste my time registering to find out), the rest of us will have less faith in the brand, and maybe the software as a whole.

 

[JHV]

Many deep breaths were taken before the below Zen attempt at a reply to your questions.

Wasn't this the very shortcoming that got Rome casino on your "hit list", a DRUNKEN manager, and the ensuing shocking and unprofessional treatment of you, as a potential player.

No. It wasn't. Please read the OP. When I made drunk posts, I use emotive language in response to gross misconduct that some people feel is too strong.

When I say I believe OG was drunk, I was actually trying to come up with a theory that would explain his unfathomable behaviour in chat.

I am not at work dealing with customers when I drink and post. OG was. I have no customers here. I am not selling a product or service. And I'm not taking your money based on promises and then refusing to deliver on those promises whilst refusing to return your money.

I hope I have been able to clarify how the two behaviours are not really comparable. Please let me know if further clarification is required.

Whilst Rome casino have done themselves no favours, surely they too deserve to be cut some slack over this, one bad employee should not necessarily be taken to be an accurate reflection on the company as a whole.

Four Rome reps have been mentioned in this thread. Four Rome reps have lied. Every single Rome representative I have interacted with has lied - OG over and over again. Josh over and over again. Mike and Mark lied also - I'm in a tough spot here. When I respond to your question as I'm doing now, some people say I'm conducting a vendetta. If I'm repeating myself over and over (as has been pointed out), it's because I have to keep clarifying simple things like this.

Moderator Max, I'm between a rock and a hard place. Do I not respond to posters' questions? Or do I respond with answers that require repetition? (this is a genuine question as I've read this entire thread back to front - and I've mostly just responded to direct questions or clarified misunderstandings)

Whilst you were drunk, bored, or tilted, you gave the impression of enjoying the crushing of an entire company, and thus the loss of livelihoods of employees who had done nothing at all to sleight your character. This only served to deflect attention from the seriousness of this matter, and produce a thread that you thought would be entertaining.

That is your opinion and you are entitled to it. Different forums require different approaches as they have differing audiences. It has become apparent to me that this forum doesn't appreciate a spectacle, but is more interested in cold, hard facts presented sans emotion. I respect that.

Any company that has a culture that allows a customer to be treated in this manner should be put out of business. There should be no leeway given, 2nd chances, benefit of doubts, more rope, etc.

You feel it would be better if casinos who behave in this manner remain in operation. I feel it would be better if they don't. Let's agree to disagree. But only on the condition that...you play at casinos like Rome and put your money where your mouth is. Fair point?

I certainly got the impression that you thought of this affair as one big high stakes poker games, with reputations and livelihoods taking the place of tournament chips. You assume that Josh has made his "big gamble" and lost, and that you have won. However, by continually raising the stakes, you risk having a "bad beat", and here there is no jackpot to be won.

I didn't start the game, Vinyl. I have not made a single untrue claim about any member of Rome's staff. Yet, whilst apologising to me publicly, Josh gambled on claiming that his security team found I had charged back at other casinos, creating the delay.

He did this, Vinyl, because I claimed to have done this in the chat of the OP. Josh read this, thought "Hmmm, this will make JHV look bad" and then lied and claimed his security systems discovered I had a history of chargebacks. Unfortunately for him, I have no such history - which, of course, will create some embarrassment for him.

The trick to avoiding situations like this, Vinyl...is simple: Don't lie about your customers in attempts to cover for shocking treatment.

Misplaced awkward poker cliches notwithstanding, you can criticise me fairly for using strong and emotive language that offends your delicate sensibilities, or for taking too much pleasure in exposing a morally corrupt organisation. I will take all criticisms on board. You cannot accuse me of "raising the stakes" when I am accused of a history of credit card charge backs (as Josh claims) and I say, "No, I have no such history. You are lying."

If I have misunderstood you, I apologise. Do you perhaps mean I am raising the stakes by my aggressive language in refuting the lies? When I would be wiser to keep the stakes small by calmly refuting them? I'm confused on this one, sorry.

As illustrated in this case, the support personnel who interact directly with the player ARE the casino as far as that player is concerned. Where a player receives bad treatment by a member of CS, you will often see complaints posted of the form "xxxx casino ripped me off", rather than "Dave in xxxx casino CS ripped me off".

Vinyl, employees of any company are representatives of your company. I own businesses with employees. If they behave in a certain way, their behaviour is a reflection on me personally as I hired and trained them and they answer to me and they represent my businesses and brands. This is why care must be taken to employ the right personnel for the job. It's very much Management 101.

When you are managing a team, and one of your team members or your employees acts in a way that damages your brand or your business, it means you have failed as a manager. Unfortunately for Rome, it is not just their Promotional Manager that has damaged the Rome brand - his behaviour was 'eccentric' and I was treated badly, sure. But I believe that, in the end, the most damage to the brand will have been done by Josh; with his decision to gamble on a lie.

Josh also has some allegations to refute or explain. He says this player had made chargebacks at other online casinos, but the player refutes this. He also says that the fact an American card was used was what may have triggered the flags for a deeper investigation (I would even agree if this was so, since I would find it unlikely that an AMERICAN bank would issue an AMERICAN card to a NON American), yet the player says their card is Australian. IF the card does turn out to be Australian, and NOT American, then this brings into question the quality of all the "tools" online casinos use to weed out fraud. Risk departments that cannot even spot the difference between American and Australian cards are hardly going to be credible when further alleging that said player had been identified as having made previous chargebacks at online gambling sites. The forum is littered with complaints from players who claim to have been WRONGLY identified as "frauds", and in some cases at least, they have subsequently been vindicated.

I believe you are mistakenly assuming that Josh has made some innocent mistakes - and arriving at a conclusion about fraud detection mechanisms that is not valid (as a result of your assumption that Josh has made innocent mistakes).

I can prove my card is Australian at any time. There is no need for you to wax lyrical about what you believe is likely or what isn't. Would you like me to do so? I think most posters here are willing to concede that point - it's too easily proven, just like almost everything else (imo).

I know that I have never made a charge back as Josh claims because I'm the holder of the credit cards. Would you like me to scan and post 6 years worth of transactions for each of my 4 credit cards - or would you just accept that Josh's silence is admission that what I'm saying is true?

This forum does not want a spectacle. This forum wants facts. So far, I'm the only person providing evidence of any kind.

I have told Josh to provide evidence of chargebacks which have never occurred. He will, obviously, not be able to do this unless he chooses to forge such evidence - and I don't think he will attempt this as it will be too easy for me to disprove.

This does not mean the online casino industry lacks the tools necessary to do their job. All it means is that one online casino (in this case) lacks the moral leadership to do their job. You cannot tarnish the entire industry with this brush. I would estimate that 99% or more of charge backs are pure fraud. Casinos have a right to protect themselves from CC fraud. But they do not have the right to lie in their attempts to cover up a fiasco.

Anyone here can ask me for any kind of evidence they wish. I'm ready and waiting to provide it. But when I'm sitting here providing ALL the facts and evidence, and the other side is providing nothing but allegations - one could be forgiven for wondering why there aren't more calls for evidence of allegations made by the other party in response.

And why posters like you Vinyl are continuing to post in a manner which suggests you are still confused and making up your mind who to believe....

 

[vinylweatherman]

I am still a little confused, but I did NOT ask you to prove your card was Australian because this would have involved you perhaps posting it here, not a wise thing to to do.

I believe the way forward is to involve Bryan and Max to analyze the evidence in private. If you send your card image to either, and they ask Josh to furnish the image their security team have, the issue of whether the card is Australian or American becomes clear.

If the card is Australian, then the credibility of the "tools" used to detect fraud at Rome casino is brought into question (or if you prefer, proof that Josh has lied to everyone). A fraud detection system that wrongly identifies a credit card is not fit for purpose considering the kinds of decisions that casinos make based on the results, decisions that normally come with no right of appeal (unless you know about this site, and a few others).

Without examination of the evidence, then all we CAN do is offer opinion, and this brings with it disagreements.

Whilst you feel aggrieved, and are on a one player mission to put Rome out of business for their treatment of you, this action is clouding the issues.

Bryan posted this:-

Second - @everyone: this chat session has me gobsmacked. This is possibly the most unprofessional chat session I have seen in 11 years of this business. My head is still reeling from this read. I'm just about speechless.

This is, by far, the most damning condemnation possible of the interaction between the casino and yourself when you made your deposits after the offer. I don't think there will be a mad rush to sign up here among Casinomeister members, given that even ACCREDITED casinos can sometimes give painful experiences through dealing with front line CS.

The sheer length of this thread, and you verbose postings in particular, lead to what you refer to here:-

When I say I believe OG was drunk, I was actually trying to come up with a theory that would explain his unfathomable behaviour in chat.

Your most emotive claims are generally of this form:-

Four Rome reps have been mentioned in this thread. Four Rome reps have lied. Every single Rome representative I have interacted with has lied

Many (although not all) lies delivered by front line CS are down to incompetence, rather than malicious intent. Much of this is down to management, either through lack of training, or by allowing a culture to develop that results in CS resorting to "lies" rather than admit they don't know, or even lose out on the casino getting a deposit.

If management are rewarding support staff with incentives for getting players to deposit more (something that appears to be the case at some casinos) then disasters such as this are inevitable. In this case, Rome casino's incompetent staff just picked the wrong person to piss off.

If you are determined to put rogue casinos out of business, then please try putting all the Virtual casinos out of business when you are done with Rome, this would make you something of a hero

 

[slotheadlizard]

SIMMA DOWN NA

JHV I've liked you from your very first return post. This thread started off like an Oscar Wilde play, witty and very entertaining. Then your posts became like Proust, long and difficult to continue. I will admit I became a skimmer after about the second page. That being said, still I did not disagree with your complaint, just the manner in which it was presented after a while.

Of the parts I did read one thing is clear, you are a whale. Rome pissed you off. You are a whale. How dare you guys question my legitimacy. You are a whale. Now the fact that you play so big is interesting to me. I'm the opposite of whale, look up a guppy, I am his little friend. I don't think you continue to emphasize how big you play to impress, I really don't. I think it is used to justify your position when depositing what Rome though was suspicious. It wasn't suspicious to you at all.

I had not even wanted to think about replying until Rome replied. Just because someone presents their side of a story which seems very credible does not mean that it is. Had you never presented that extraordinary chat, I may have never revisited the thread. Rome replied and I was not impressed at all.

They said their security suspected you of other cash backs. OK, they had better be ready to prove that! The other thing I did not agree with was the fact that they wanted you to take responsibility for their screw up to some degree. What! Wait about three hours to sort it out. It took minutes for them to make the offer, and accept your deposit. It should have taken minutes to refund your deposit. Then they could simply have apologized for an unauthorized offer. You may have still posted about it and pasted the chat but so what. No monetary loss, just some minor incompetence. It would have been discussed for a couple pages then forgotten until someone does a search on Rome. By then someone may have had a great payout and its a push.

"And why posters like you Vinyl are continuing to post in a manner which suggests you are still confused and making up your mind who to believe...."

You can't make people believe you, its not a war between you and Vinyl. Yes he is a seasoned respected member, however it does not mean we automatically side with him. That being said, it for damn sure doesn't mean we are just going to take the word of a fairly new (returning) poster who starts out with a bombshell. Nor do you have to reply to every negative allegation or opinion against you. As you have stated we are forum who want the facts ma'am, nothing but the facts. Until then, we will form opinions.


Please don't post your personal cc details. For one thing, how do we know its the only cc you use, only casino played at-etc. Besides they have the burden of proof, IMO. Maybe you can challenge Rome to publicly present the proof they have about your cash backs, with your permission to black out personal details. If they can't, well that will be all the proof I need. If this was embellished by them to save face, well go ahead and admit that, apologize and try to save your image. Rome please don't destroy someones credibility to save your own. Its late but its not too late. Good Luck, 2c

 

[JHV]

Shit if I could write with 1/100th the wit of Wilde, I wouldn't need to gamble bored.

Thank you for being the first person (I think) to understand that when I go on and on about betting amounts, it's for the reasons you mention - basically, I'm in pure and utter SHOCK that a casino can consider $3000 an amount worthy of wasting my time. That's a couple spins on InterCasino 50 Line. I was spinning surely 10-15 spins a minute I think - for days lol.

Also, for people who think there is showboating going on and whatnot - I honestly do not know what I have to say or do to impress upon you that I am actually "sick" or "ill" in some way. Even though JOB and BJ have relatively low HA, you can crunch the numbers on 30 mil turnover and add in the fact that half the time, I'm so drunk who knows if I'm even seeing the right cards every time etc - this is seperate to the clear mistakes I realise I've made like pressing Draw and swearing because I've once again forgot to hold my 2 Pair due to no Auto-Hold which was ingrained into me. I mean, that single error is a $3000 error right there. I must have done stuff like that dozens (god I hope *only* dozens) of times - that I'm aware of! It's nauseating to think how many times I've casually held my low pair and missed various other huge hands purely because I'm almost too drunk to function.

I say all this to explain that this type of gambling is retarded - at levels of retardation I cannot fathom - and I'm the one doing it. I honestly don't know what's wrong with me over last few months. Like, I know what I'm doing, I know the consequences, and yet I do it anyway. That's a sickness. That's not showboating - it's disgusting...I'm supposed to be a professional MSNL player, for goodness sake, but I can't win at my job and burning through ridiculous amounts betting house edge?

This is as low as it gets probably. Showboating lol. If my family or friends knew of this behaviour, I'd probably get sectioned - and deservingly so.

 

[spearmaster]

I highly doubt JHV's card is American - since most American banks would likely reject these transactions anyhow.

However, if JHV is interested in having it verified, he can show me in person. Just send me a PM.

 

[slotheadlizard]

JHV

"Also, for people who think there is showboating going on and whatnot - I honestly do not know what I have to say or do to impress upon you that I am actually "sick" or "ill" in some way. Even though JOB and BJ have relatively low HA, you can crunch the numbers on 30 mil turnover and add in the fact that half the time, I'm so drunk who knows if I'm even seeing the right cards every time etc - this is seperate to the clear mistakes I realise I've made like pressing Draw and swearing because I've once again forgot to hold my 2 Pair due to no Auto-Hold which was ingrained into me. I mean, that single error is a $3000 error right there. I must have done stuff like that dozens (god I hope *only* dozens) of times - that I'm aware of! It's nauseating to think how many times I've casually held my low pair and missed various other huge hands purely because I'm almost too drunk to function.

I say all this to explain that this type of gambling is retarded - at levels of retardation I cannot fathom - and I'm the one doing it. I honestly don't know what's wrong with me over last few months. Like, I know what I'm doing, I know the consequences, and yet I do it anyway. That's a sickness. That's not showboating - it's disgusting...I'm supposed to be a professional MSNL player, for goodness sake, but I can't win at my job and burning through ridiculous amounts betting house edge?"



What Dude are you drunk right now? You are on a very public forum as a professional MSNL player admitting that half of the time when you are working you are three sheets. Cmon, show some respect for your profession. Why are you actually on this forum? It is obvious to me that you need help in other areas as well as gambling. I hope you get it, but these nonsensical post that are all over the place that has nothing to do with the original thread are going to make you a joke! No one is going to take you seriously. Sober up and post like an adult, or don't waste our time. We are actually trying to help you get to the bottom of this. Your credibility and motives are dwindling.
Respectfully and Good Luck

 

[JHV]

I'm not drunk now and I wasn't when I made that post. I was just expressing surprise that some people would be fascinated by wagering of that size or think people who gamble large amounts on house advantage games are interesting. They..we...are not. We're stupid - is the point I was trying to make.

I'm not saying it's not fun. But it's a VERY expensive hobby.

----

Spearmaster, PM sent.

 

[The Dude]

Neteller

Where is it stated exactly where the casino is unable to accept Neteller deposits? It seems like this was an issue - not the OP's - but a general issue.

 

[Rusty]

"Also, for people who think there is showboating going on and whatnot - I honestly do not know what I have to say or do to impress upon you that I am actually "sick" or "ill" in some way. Even though JOB and BJ have relatively low HA, you can crunch the numbers on 30 mil turnover and add in the fact that half the time, I'm so drunk who knows if I'm even seeing the right cards every time etc - this is seperate to the clear mistakes I realise I've made like pressing Draw and swearing because I've once again forgot to hold my 2 Pair due to no Auto-Hold which was ingrained into me. I mean, that single error is a $3000 error right there. I must have done stuff like that dozens (god I hope *only* dozens) of times - that I'm aware of! It's nauseating to think how many times I've casually held my low pair and missed various other huge hands purely because I'm almost too drunk to function.

I say all this to explain that this type of gambling is retarded - at levels of retardation I cannot fathom - and I'm the one doing it. I honestly don't know what's wrong with me over last few months. Like, I know what I'm doing, I know the consequences, and yet I do it anyway. That's a sickness. That's not showboating - it's disgusting...I'm supposed to be a professional MSNL player, for goodness sake, but I can't win at my job and burning through ridiculous amounts betting house edge?"



What Dude are you drunk right now? You are on a very public forum as a professional MSNL player admitting that half of the time when you are working you are three sheets. Cmon, show some respect for your profession. Why are you actually on this forum? It is obvious to me that you need help in other areas as well as gambling. I hope you get it, but these nonsensical post that are all over the place that has nothing to do with the original thread are going to make you a joke! No one is going to take you seriously. Sober up and post like an adult, or don't waste our time. We are actually trying to help you get to the bottom of this. Your credibility and motives are dwindling.
Respectfully and Good Luck

I don't think someone being honest and self deprecating lessens their credibility.
I understand why some posters feel less empathy than others for the OP but as you stated in a previous post what separates this forum from many others is that it mainly concerns itself with facts and does not operate a lynch mob mentality based on an individuals personality and is very well moderated.

I don't see where this thread can go from here if Josh does not want to add to his original statements.
I think the facts are very clearly stated and the membership here is intelligent and well informed enough to make up their own minds.

Perhaps when Bryan makes his final judgement there will be room for some more discussion.

By the way not sure about the Neteller thing though I seem to remember it being mentioned as unavailable too.
The OP's main cashier complaint was that Moneybookers is listed but not available as a means of deposit.

 

[The Dude]

...By the way not sure about the Neteller thing though I seem to remember it being mentioned as unavailable too.
The OP's main cashier complaint was that Moneybookers is listed but not available as a means of deposit.

Perhaps that's where I was confused. The OP mentioned that he couldn't use Neteller because he was in Asia (?); I thought somewhere else someone stated that it wasn't available at all. My goof.

 

[jas2587]

Perhaps that's where I was confused. The OP mentioned that he couldn't use Neteller because he was in Asia (?); I thought somewhere else someone stated that it wasn't available at all. My goof.

Deltoid post #55 bryan talks about no or few payment options
SJN post #93
Cindy

 

[Pinababy69]

Just so he doesn't have to go looking Cindy...

My short lived experience with Rome casino was in the same vein as the OP, but I cut things off quite quickly. I don't have the chat transcripts, but the rep I was chatting with immediately tried to get me to increase my deposit amount and tempt me with a ridiculous bonus amount. I smelled something funny, the adage if it's too good to be true... still holds. The rep I chatted with was unprofessional in my opinion, but at least he didn't call me dear and say that he loves me. Maybe I cut it off before it got to that point. Then again, I'm not a whale.

Immediate warning signs with this TopGame operation was that they have all these various deposit methods listed, but only actually support a subset. When you get into the casino and ASK them where Click2pay is, they instead try to convince you to deposit with your credit card. Guaranteed that they just put up the various logos of deposit methods to attract people to sign up. And also guaranteed that this is against the rules with those payment processors.

TopGame, I will be avoiding your casinos from now on. I tried and played at Gold Vegas, but the fact is with this sort of nonsense happening at one of your licensees, I can't trust any of your operations.

 

[jetset]

Three hopefully impartial observations:

1) IMO GreedyGirl did the right thing to cool off the thread pending Bryan's return - it was going way overboard and needed it.

2) That totally reprehensible response from Rome Support is definitely unacceptable, remarkably arrogant and should be held up as an example to operators of how not to conduct business. It was unprofessional, stupid and has the potential to damage the operator, offend players in droves and reflect badly on the industry. It is therefore deserving of the widest condemnation.

3) Post 105 and Slotheadlizard's response at #107 is alarming to say the least. Added to the almost obsessive posting conduct and content from JVH we saw earlier, I have to say that this does not exhibit a sensible level of responsible gambling and is consequently very, very worrying regardless of whether JVH is a whale or a pro or both. No matter how successful in life you are, or how much money you have, gambling with this frame of mind is imo asking for trouble.

 

[JHV]

Bryan, whilst I couldn't hang on my hat on this exchange as proof they don't work with NETeller...long after they locked my account which resulted in me actually making the chargeback call and posting the OP of this thread...Mark (who I think is Security Manager) called me for reasons I covered already I guess.

He was trying to convince me to let him send me my deposits back and I was telling him there was nothing I could do at that point as it was all way too late.

I brought up the point that it seemed they only worked with Credit Cards and none of the payment processors they listed - and he responded by saying he couldn't put the money back on the card and said his only way to get me the money would be to send me a snail mail cheque to my address. I explained that he would be paying money he no longer owed if he did so because I was pretty sure the chargeback process was not reversible by me (although my bank, at the time, seemed to believe Rome could still cancel the charges at their end - but Mark didn't seem to think that was possible).

I'm almost certain they work exclusively with CC's for deposits and cheques for withdrawals - that's the impression I got.

------

In other threads about Rome, it seems that they have been listing these alternative payment methods for up to 6 months (?) without actually appearing to have a working relationship with these turnkey processors.

If you can't offer Moneybookers or Click2Pay or xxx, surely 6 months is enough time to remove them from your site as a listed option for deposits?

 

[JHV]

3) Post 105 and Slotheadlizard's response at #107 is alarming to say the least. Added to the almost obsessive posting conduct and content from JVH we saw earlier, I have to say that this does not exhibit a sensible level of responsible gambling and is consequently very, very worrying regardless of whether JVH is a whale or a pro or both. No matter how successful in life you are, or how much money you have, gambling with this frame of mind is imo asking for trouble.

I think my comments were misinterpreted or confused slotlizard. I was merely trying to express my opinion that there is nothing glamourous about wagering big amounts on house edge games (I come from a world where EV and maths and edge are not used as punch-lines, but are religiously adhered to by professional poker players who don't wish to see their careers end abruptly in disastrous circumstances (i.e. going busto).

My behaviour in gambling these amounts is simply a "problem" I need to resolve at some point - that was just the point I was trying to make, and that it shocked me that some people would see such evidence provided of house advantage gambling of this nature as "showboating" or "arrogance".

In the world of serious poker players and the world of my family and friends, my behaviour would be considered abhorrent and shameful and I would be something of a laughing-stock for doing what I've been doing.

I think my drunken gambling at house advantage games is degeneracy of the highest order - and obviously often incredibly enjoyable. But upon reading Slotlizard's response, I think he took my admissions of drunken degeneracy as saying I would grind MSNL against stone cold ruthless pros three sheets to the wind. This is certainly not a optimal physical state in which to tangle with these talented opponents of mine, and I do not enjoy getting CRUSHED - which would be the almost certain result if I tangled with them in the drunken state in which I play Video Poker or Blackjack.

 

[slotheadlizard]

JHV

Perhaps I was a little confused by your reply. The truth is I don't really know anything about card games online or otherwise. My husband plays poker online and at the B&M for recreation. Whenever he tries to explain HA and anything else that doesn't have the word slot in it I zone out. I only speak and understand "Reelese".

At any rate this is a gambling forum, you were expressing honesty about gambling. I took it perhaps the way your family and friends my perceive it. It could just be the counselor in me coming out.

I do however think you may want to keep your plight to the issue at hand, Rome. Yes I do hate to see otherwise intelligent rational people loose at any game by making very avoidable mistakes 3.00 or 3,000.
I hope it get resolved. Good Luck

 

[spearmaster]

For the record, Neteller does not permit transactions which originate in Thailand - so that probably explains why it didn't work. Also, if you're going to travel, you need to tell Neteller, otherwise your account is likely to be locked.

 

[RobWin]

In other threads about Rome, it seems that they have been listing these alternative payment methods for up to 6 months (?) without actually appearing to have a working relationship with these turnkey processors.

If you can't offer Moneybookers or Click2Pay or xxx, surely 6 months is enough time to remove them from your site as a listed option for deposits?

Good point!

 

[The Dude]

For the record, Neteller does not permit transactions which originate in Thailand - so that probably explains why it didn't work. Also, if you're going to travel, you need to tell Neteller, otherwise your account is likely to be locked.

Good point. I remember trying to use my Neteller card in Macau, and it didn't work. Put a damper on my casino action.

As for Roman Casino's Neteller merchant account, they've always had one. I don't understand why this became an issue. Moneybookers? They had an merchant account via Topgaming since TG was doing most of the payment processing. But it seems that this account has been sporatic. Click2pay will be fully operational by 1 July.

 

[hitobito2005]

For the record, Neteller does not permit transactions which originate in Thailand - so that probably explains why it didn't work. Also, if you're going to travel, you need to tell Neteller, otherwise your account is likely to be locked.

Yep very true. I even had my Neteller account locked while at Uni (in my country) because the Uni routed all traffic via the USA for some reason.

 

[Cassa]

This thread has been very interesting to read. I hope all gets worked out with what is said about the chargebacks & credit card issues.

I am so pleased I found this forum so early into my introduction with online casinos, I have learnt so much in such a small amount of time & it's all been very valueable.

 

[The Dude]

This is how this ended:

Top game is the vendor - in other words they provide not only the software, but the customer support, payment processing, and the security which included player fraud reports.

The chat shift supervisor was reprimanded - I feel that he should be drawn and quartered - and it's a travesty that this chat session could have happened at ANY Top Game casino that uses their support (Gold Vegas does NOT use Top Game's support BTW). I've seen a chat session from another TG casino that (as I was warned) would "make your eyebrows fall out". So to point the finger at Rome Casino for this entire is a little off target. So I've changed the thread title from "ROME CASINO - as rogue as it gets?" to "ROME Casino - Top Game Support disaster"

Rome Casino's operator misspoke in a serious way when he accused the player of multiple charge backs. He was relying on the information given to him by Top Game. At the moment, there may be "one" charge back in question, but even this cannot be confirmed by me. Lesson learned - never publicly accuse a player of charge backs/fraud unless you are 110% sure.

So it's Top Game that should be held responsible for the most part. They've been placed into the Bumbling Blunders and Negligence section of the rogue pit.
https://www.casinomeister.com/rogue-casinos/

I hope this serves as a wake-up call and they are able to claw their way out before they slip further into the abyss.

 

[jetset]

This thread has been very interesting to read. I hope all gets worked out with what is said about the chargebacks & credit card issues.

I am so pleased I found this forum so early into my introduction with online casinos, I have learnt so much in such a small amount of time & it's all been very valueable.

Well said - if only we could get more newbies to this site before they fell in with the rogues and thieves.

 

[ksech]

This is on the homepage of the TopGame software I was looking at...

Link Removed ( Old/Invalid)


Games that have already been developed are classic slots, video slots, video poker, roulette, single hand and multihand blackjack, keno and they are continually developing more. Upcoming releases include baccarat and casino war as well as more video slots.

Recommended Topgame Casinos

Rank Casino Name Deposit Bonus No Deposit Bonus Code Visit Casino
1 Thebes Casino 200% up to $800 on 1st Deposit N/A Click Here
2 Rich Casino 111% up to $333 on 1st Deposit TGOC10 Click Here
3 Gold Vegas Casino 200% up to $100 on 1st Deposit N/A Click Here
4 50 States Casino 100% up to $250 on 1st Deposit 50sTGOC10f Click Here

To claim a No Deposit bonus simply register at the casino and fill in your contact details. Then contact live support using the chat feature and mention the relevant bonus code to be credited with $10 Free.

 

[vinylweatherman]

This is how this ended:

Top game is the vendor - in other words they provide not only the software, but the customer support, payment processing, and the security which included player fraud reports.

The chat shift supervisor was reprimanded - I feel that he should be drawn and quartered - and it's a travesty that this chat session could have happened at ANY Top Game casino that uses their support (Gold Vegas does NOT use Top Game's support BTW). I've seen a chat session from another TG casino that (as I was warned) would "make your eyebrows fall out". So to point the finger at Rome Casino for this entire is a little off target. So I've changed the thread title from "ROME CASINO - as rogue as it gets?" to "ROME Casino - Top Game Support disaster"

Rome Casino's operator misspoke in a serious way when he accused the player of multiple charge backs. He was relying on the information given to him by Top Game. At the moment, there may be "one" charge back in question, but even this cannot be confirmed by me. Lesson learned - never publicly accuse a player of charge backs/fraud unless you are 110% sure.

So it's Top Game that should be held responsible for the most part. They've been placed into the Bumbling Blunders and Negligence section of the rogue pit.
https://www.casinomeister.com/rogue-casinos/

I hope this serves as a wake-up call and they are able to claw their way out before they slip further into the abyss.

This seems to leave nothing for the actual owners/operators to do, other than count their money.

This is on the homepage of the TopGame software I was looking at...

Link Removed ( Old/Invalid)


Games that have already been developed are classic slots, video slots, video poker, roulette, single hand and multihand blackjack, keno and they are continually developing more. Upcoming releases include baccarat and casino war as well as more video slots.

Recommended Topgame Casinos

Rank Casino Name Deposit Bonus No Deposit Bonus Code Visit Casino
1 Thebes Casino 200% up to $800 on 1st Deposit N/A Click Here
2 Rich Casino 111% up to $333 on 1st Deposit TGOC10 Click Here
3 Gold Vegas Casino 200% up to $100 on 1st Deposit N/A Click Here
4 50 States Casino 100% up to $250 on 1st Deposit 50sTGOC10f Click Here

To claim a No Deposit bonus simply register at the casino and fill in your contact details. Then contact live support using the chat feature and mention the relevant bonus code to be credited with $10 Free.

Since when did a SOFTWARE VENDOR become an affiliate. Worse, this is favouratism, they are ranking operators in a decending list of what could be interpreted as credibility, and leaving the majority of the Top Game casinos out in the cold.

Top Game have been promising to put up a website for ages, and all they have managed is what can only be described as a "banner farm" - even if it is only text and links.

To me, it looks like Top Game run the entire show, and are not mere vendors, but acting as owner/operators of at least these brands listed.

Microgaming list casinos using the software, but do NOT rank them, make claims about current offers, etc. Last time I looked, it was a simple list in alphabetical order, with links to the various casino websites - all done in an impartial manner.

If there really ARE Top Game casinos that merely license the software, but have their own support, payments, etc and have not yet made this known, they had better speak up now.

I find it VERY worrying how WRONG their so called security checks were. It is virtually IMPOSSIBLE for a player to appeal against the results of these checks when they flag fraud, and often they are not even told anything like as much as was volunteered by the Rome operator. Since the Rome operator indicated they were using outsourced agencies and "tools", there could well be other players who are victim to being wrongly flagged by these so called "100% accurate" fraudulent player detection systems, and who have unjustly lost thousands without ever having had the chance of a fair hearing.

I await an explanation from the Rome rep as to how first indications of "several chargebacks" could have been so wide of the mark, when only ONE seems to have been found, and even this is not certain.

 

[lots0]

I await an explanation from the Rome rep as to how first indications of "several chargebacks" could have been so wide of the mark, when only ONE seems to have been found, and even this is not certain.

The information about the chargebacks came from Top Game, the Rome rep was just relaying the info he was given.

The op also stated at least twice in this thread that he had made at least one chargeback in the past and hinted there may have been others.

this has already been explained.

 

[vinylweatherman]

The information about the chargebacks came from Top Game, the Rome rep was just relaying the info he was given.

The op also stated at least twice in this thread that he had made at least one chargeback in the past and hinted there may have been others.

this has already been explained.

The OP admitted chargebacks, but NOT at online casinos. It matters not whether Rome casino or Top Game did the investigation, it came back with the wrong answer that the OP was guilty of serial chargebacks at online casinos, which is classed as player fraud. Making a chageback because a company didn't deliver is perfectly legal, and here in the UK is a right enshrined in credit law. Making a chargeback because, for example, a shop sold you a dud computer, and then refused to replace it, has nothing to do with online gambling, and should NEVER appear on a fraud check of a player with regard to their past conduct at online casinos.

 

[thebescasino]

So I have been talking to Top Game a lot

and figured everyone here would love to hear some of the answers which I have received.

Now over the last few weeks there has been a lot of talk about our software provider Topgame. First of all let me say that all the majority of critisism has in my opinion been completely justified. Not only where/are there some serious Q&A problems at Topgame but the way that their official representative Jan Strydom has been acting can only be described as unprofessional in the extreme and to answer someones question yes Jan did not score any bonus points with me for his actions.

Having said that I did have high hopes of resolving all these issues with TG and have been discussing all the points that were raised by you and by ourselves. Uptil now our relationship with Topgame has been very good and I have been a firm believer in the fact that Thebes and the TG software would make a very worthwhile addition to the range of quality online casinos that are available to players around the world.

Now I have taken the libery of copying the major points from Rusty posts below and wil attempt to answer them to the best of my ability given the information I have received from Topgame.

No explanation as to why the Jackpot games were being tampered with.

There was no tampering with the games however there was an error with the update in May that caused problems. Yes this should have been picked up straight away and acted faster upon when the information came to hand. Dioblo 13 has been fixed and the other affected Jackpot games are offline till they are fixed.

No explanation as to how these changes caused the missing Wilds.

The missing wilds were not caused because of the changes , once the games were uploaded in May a technical problem caused the wilds not to be displayed on the reels. As with the above answer Dioblo has been fixed and the other affected slots are offline till they are fixed.

No explanation (If Pinababy's timeline is correct) as to why the Jackpot was removed before the games were removed because of the fault.

As far as I am aware the jackpot was not removed prior to the games being removed however I could be wrong here and this issue I still have to confirm. As TG have stated testing by TST is underway and we are eagerly awaiting the results.

No explanation as to how the RTP is calculated - are these Bingo slots where prizes are preselected and the slot reels merely a graphic representation of the result and not true slots?

I am informed that TG use the same system as Microgaming and Playtech here but will have this confirmed. Please note that I am not a technical person so I am not sure what system they use.

No explanation as to why the stakes need to be so ludicrously high to win a Jackpot - $45 and $65 a spin.

I can confirm that you can only win a TG progressive jackpot when betting the maximum amount that you can possibly bet whilst playing maxlines, ie on a 9 payline $5 max video slot you do need to bet $45 in order to win. Clearly this is something that we are not a very big fan of and we want it changed asap. Senior management at Top Game have confirmed this will be changed by August at the latest.

No explanation as to what 5 Wild symbols pay if the game is not played at $45 and $65 a spin. -It appears this may be nothing!

I am assuming that we are talking about 5 wild symbols on 1 active payline ? It does appear that this may be nothing, which is clearly not acceptable TG has confirmed that this will be changed let me get back to you with the exact date.

No explanation or mock screenshot provided of the 5 Wilds that a player hit on a 45c bet but only won under $5 from other combinations.

The screenshot which is normally very simple has now taken another week and I will probably not receive it till friday. Please note I never stated that the player did not get the 5 wilds on 1 payline, I stated I was not sure. And yes I totally agree that 5 wilds on 1 active payline should payout something, even though and as mentioned above it would appear that this does not.

No explanation as to when the Jackpot that was removed will be reinstated to the Jackpot game. (Just a promise it will)

Dioblo 13 has been fixed and that jackpot progressive is back on line, the other ones will be put back when the games are fixed.


Clearly the issue with support is also of major concern and this is precisely why we were the first Topgame powered casino to add our own support (but yes we do still have some shared support). However the fact that we have our own staff as well, coupled with the fact that both myself and other staff monitor the live support have meant that all player issues were detected and dealt with in a quick and satisfactory way. Only option here as far as Thebes is concerned is moving to 100% own support and this is what we will be doing.

To answer another open question, yes we do use Topgame for processing and player payments although we have almost completed the move to a dedicated account. Affiliate payments have been handled by us since day one.

Topgame have made some serious mistakes here and as many of you have stated things will have to change and communication for one is definitely going to have to improve as its simply unacceptable to take such a long time to explain things.

As others have mentioned it is good to see that Topgame have decided to compensate all players that played the affected games and have now got back to us with some of the answers.

I appreciate everyone's advice here and thank you all for taking the time to give it. I will not lie and say we have not had serious thoughts about moving to another provider however I think the real way to succeed is to deal with all these issues (as terrible as some of them have been) and do all that we can to make TG better and yes this will require them taking some drastic steps.

I personally have no problems with companies and operators making mistakes as long as they are dealt with in a professional way and hope that in the future this will be the case with our provider.

As always I will be available to answer any questions and take any TG related question up with senior management there. Any questions that have not been answered yet I will continue to follow up on.

Kind Regards


David

 

[Rusty]

Thank you for that excellent post David.
It is very unfortunate that a Casino manager indirectly involved with a lot of the problems and with no real technical knowledge should be left to do Topgames explaining for them.
They are fortunate to have such a good ambassador running One of their supplied Casinos.

I will try not to get bogged down in semantics - as to whether these unannounced and unexplained updates of the Jackpot games constitute tampering but there is still no explanation as to what the intention of these updates was and as to how this could possibly result in the removal of Wild symbols from Reels One and Two.
That requires a technical explanation so that it can be understood as to whether this error was completely innocent.

I appreciate what you are saying David but apparently the games functioned normally for some time before this mystery update was introduced and then for it to have a bug that rendered the Jackpot un-winnable and greatly reduce winning combinations is sure to raise suspicions, especially with those of us who have some technical knowledge.
Remember this was not simply a display bug, the Wild symbols were not only not displayed they were also crucially not available as reel stop positions on reels 1 and 5.

This leads us onto how the software actually functions and as to whether these games constitute real slots or bingo slot games.
This will be a fundamental part in determining whether such an error could come about without malicious intent.

Common ground:

It is an extraordinary design flaw to have a slot that pays nothing for 5 Wilds on active payline and we agree on that.

We also agree on the absurdity of having a minimum bet of $45 to be eligible for a Jackpot - made even more mind numbingly unfair when the same result that would yield a Jackpot on $45 would pay Zero on $44!

Also we agree on the response from Topgame being unprofessional and I thank you David for your response and also informing us that One of the Jackpots has now been reinstated.

I think most of this forum accept that new Casinos and providers can and do make mistakes and will wholeheartedly agree with you that it is the reaction of these entities to complaints and problems that tells us so much about their ability to improve and succeed in the future - I would take some convincing that Topgame have a good future though.

Ultimately it is better for the Player if there is more competition with Casinos and software providers.
It encourages innovation (Or at least it should) and should indirectly lead to the player getting a better deal.
So in that respect I am always happy to see a new provider come on the scene and give them a little growing space but that does not mean turning a blind eye or instant acceptance and forgiveness of some very serious issues.

I respect your decision to stay with Topgame and hope it pays dividends for you, your Casino deserves to succeed, from the perspective of professionalism at least.
I would also not tie myself to any long term contract with Topgame at this stage though either. There are still outstanding issues after all.

 

[jetset]

I have to agree with Rusty's comments on David's (Thebes Casino) explanation above; it is frustrating to see the real culprit here (Topgame) apparently hiding behind it's licensees.

However, the company does not appear to have anyone capable of representing it in a professional manner, and that may be the reason .

Whilst David's explanation on the astonishing events surrounding TG, Rome Casino et al is appreciated, the fact remains that such a review has taken far too long to be offered up. One has the perception that Top Game has had to feel the wrath of its licensees before it deigns to offer redress and explanations to the players who keep it in business.

Top Game will be under the microscope to ensure that it makes good on its promises to recompense affected players, so time will tell if that is carried out satisfactorily.

Hopefully they have learned a lesson from this. TopGame has boasted that it's management is rich in experience and talent, but the manner in which this issue has been handled suggests they may need a refresher course .

Top Game is clearly in damage control mode, albeit through it's licensees, at present. Over at 911 today Winward Casino is trying to ameliorate the situation in which this software provider finds itself - and as Casinomeister members know very well, Winward itself has a somewhat chequered past.

I hope that going forward the better Top Game licensees see the danger to themselves in this sort of situation and continue to pressure their software provider to (a) finalise this matter quickly, fairly and efficiently, (b) get its Support infrastructure sorted out - and probably their technical division as well and (c) start delivering a professional service instead of merely talking it up.

 

[tat00]

wow

i must say this has to be the best thread ever.
and no i did not skim through anything. it took 2 hours to get things straight but wow.

i cannot believe how bad that chat looked - in my opinion when a whale is presented to a casino that casino must deliver their promise otherwise they should not be in the bussiness( even if a chat host is representing that casino)

i wanted to say thanks for posting this thread it was very informative.

btw wanna sponsor me in the main event im a good poker player lol

 

[Rusty]

I am just wondering if One of the mods feels the posts from Thebescasino, Myself and Jetset should be in the "Topgame rogue software?" thread as they are directly related to events and previous posts there.
Is it possible to have them moved?

 

[lots0]

However, the company does not appear to have anyone capable of representing it in a professional manner, and that may be the reason .

I understand this maybe changing in the future.

BTW - I don't believe that Top Game is "Rogue" in the true sense of the word... What I see here is blundering, bad decisions and very poor communication skills... But no 'evil' intent. (However, I have stopped promoting all top game casinos till after this is all cleared up.)

Some of the casino/software Reps that don't have much experience in posting to forums, fail to realize that around here you have to have skin that is as thick as steel... and the one hard and fast rule is to never take the criticism of your casino or software as a personal attack.

 

[jas2587]

No explanation as to why the stakes need to be so ludicrously high to win a Jackpot - $45 and $65 a spin.

I can confirm that you can only win a TG progressive jackpot when betting the maximum amount that you can possibly bet whilst playing maxlines, ie on a 9 payline $5 max video slot you do need to bet $45 in order to win. Clearly this is something that we are not a very big fan of and we want it changed asap. Senior management at Top Game have confirmed this will be changed by August at the latest.




why not pull the progressives till you can lower the max cashout that is way to steep as they cant do anything about it till August look at all the people playing it as we type that doesnt even realize that they have to play at $45 to $65 per spin to have a go at the Progressives

very misleading on Tower gamings part

keep feeding it they wont notice a thing at all

We are not all Whales

Cindy

 

[jetset]

I understand this maybe changing in the future.

BTW - I don't believe that Top Game is "Rogue" in the true sense of the word... What I see here is blundering, bad decisions and very poor communication skills... But no 'evil' intent. (However, I have stopped promoting all top game casinos till after this is all cleared up.)

Some of the casino/software Reps that don't have much experience in posting to forums, fail to realize that around here you have to have skin that is as thick as steel... and the one hard and fast rule is to never take the criticism of your casino or software as a personal attack.

I would agree with that to some extent, but I also feel that there as been a serious underestimation of the intelligence, knowledge and determination of the player community, and the influence it can muster, and maybe more than a little arrogance in thinking this could be blown off easily.

Regarding placing reps in the line of fire in the forums, for professional managers it should entail a little research first, and choosing the right person for the job....and reps that are straight up are generally respected once they have proved themselves.

Finally, we still have to see whether Top Gaming lives up to its promises to reimburse players before we can make a judgement call on the management's integrity imo.

 

[RedAndi]

WOW!

This has been an entertaining Sunday night, this thread had me riveted.

One thing that never got asked here (that I saw) and that I am dying to know.... Is how you aquired your wealth JHV?
I noticed you said you used to be a casino dealer, so I assume you were not always in the position you seem to be in now.
Did you get to be so well off playing poker? And what is MSNL (I googled it but it brought me to forums and technical computer terms....nothing with just a CLEAR explanation of acronym).
If you do not want to give personal details here that is fine, I was just looking for some general info on how you did it.
Sorry for being nosy, I just thought I would ask....I am curious my nature.

Thanks!

 

[RedAndi]

Is this it?

MSNL- Mid Stakes No Limit??

 

[JHV]

This has been an entertaining Sunday night, this thread had me riveted.

One thing that never got asked here (that I saw) and that I am dying to know.... Is how you aquired your wealth JHV?
I noticed you said you used to be a casino dealer, so I assume you were not always in the position you seem to be in now.
Did you get to be so well off playing poker? And what is MSNL (I googled it but it brought me to forums and technical computer terms....nothing with just a CLEAR explanation of acronym).
If you do not want to give personal details here that is fine, I was just looking for some general info on how you did it.
Sorry for being nosy, I just thought I would ask....I am curious my nature.

Thanks!

Since my suspension was lifted, I have refrained from posting as I fear my posting style is not suited to this forum (which is very much a serious, valuable and much-needed forum playing a vital role in policing the Wild West nature of the online casino industry).

But I'll just post quickly to answer your question - MSNL = Mid Stakes No Limit (covers 3/6nl to 25/50nl or 600nl > 5000nl - usually Texas Holdem although PLO [Pot Limit Omaha] is gaining popularity fast).

I was playing Limit poker (very poorly) as far back as 2001 at Party and Paradise, but only starting doing very well in late 2006 when I started hanging out with some very successful online NL players and peaked late last year, when I all but broke a lot of regs on 2 networks playing HUSH (Headsup / ShortHanded) against all-comers pretty much. This year has seen a reversal of fortunes, where I seem to be sub-consciously determined to bankrupt myself - and would probably be considered "value" in games as low as 3/6nl if I played them. I've lost about $650,000 this year, and have basically stopped all gambling after Vegas as I'm suffering from a triple threat of being cursed, playing terribly, and being stupid gambling huge on house edge. Not sure what I'll do from here on in, maybe write or something - but boredom is an enemy more powerful than most realise.

Also, I'll clarify once again that I have never made an online gaming chargeback of any kind (*edit: until Rome locked me out of my account). And I challenge Top Game or Rome (I was unaware until just skimming through the last few pages of this thread that I was dealing with Top Game support and not Rome staff) to produce any "evidence" that I have ever done so.

I strongly believe that the claim in this thread that I had previously made multiple online gaming credit card chargebacks in the past was a boldfaced lie and a desperate attempt to save face on the part of the people making that allegation, and my personal opinion is that those who made those allegations (specifically Josh) have not received the lambasting and public shaming that is their due for having been caught out - but I'll leave it at that.

I would like to post more often on this forum, but I will attempt to refrain from doing so as to incur the wrath of Bryan pains me as I have the utmost respect for the role he plays in the protection of online casino players and the way in which he goes about it.

 

[Cassa]

I would like to post more often on this forum, but I will attempt to refrain from doing so as to incur the wrath of Bryan pains me as I have the utmost respect for the role he plays in the protection of online casino players and the way in which he goes about it.

That is a pity as I enjoyed your posts, you seem honest & tell it like it is.

 

[The Dude]

...I would like to post more often on this forum, but I will attempt to refrain from doing so as to incur the wrath of Bryan pains me as I have the utmost respect for the role he plays in the protection of online casino players and the way in which he goes about it.

All we ask is to post responsibly - that's all. Welcome back.

 

[lots0]

From what I have seen, Bryan is perdy hard to get real angry... unless you mess with him on a Monday morning... or his first day back from a nice long vacation.

JHV If your into writing about gambling PM me. We might be able to work out a deal.

 

[bb28]

I for one hope you hang around JHV.......I think you'll be a valuable asset to CM.

 

[RedAndi]

Thank You

Thanks for the answer JHV, sounds like you did pretty well for yourself. I can't even imagine amassing that kind of bank, it's like a dream!

Also sorry to hear you have had some rough times this year, I hope it turns around for you. I think we (at least I for sure) all know what boredom can do to a gambler, I have dumped way too much money into casinos for some excitement (and trying for that big hit). I am one of those kind of people who have to be very careful as the "thrill" can take me way farther than I want to go sometimes.
Anyway, Good Luck to you and don't blow it all!

 

[Jasminebed]

Thanks for re-entering the thread. I do hope you continue to participate, and we have many posters with many styles.

It was a valuable addition to pointing up real problems at Rome and Top Game, and I thank you for that.

 

[slotheadlizard]

JHV

Welcome back Scooter. I do hope you continue to contribute on the forum. Yours have been my fav. thread to date. That chat is a classic. Even if you chose not to post about your misadventures with "iffy" casino practices, please post. Since you once worked in a casino I'm sure you have some good stories about your dealing days, and what goes on behind closed doors of the casinos. Spin those yarns. You can change the names to protect the innocent

 

[The Dude]

Since this specific issue is pretty much over - I've moved the last few posts here:
https://www.casinomeister.com/forums/threads/gambling-addiction-discussion.32317/

and upgraded this one to closed.

If there are any further Rome issues, please start a new thread. Thanks!