[Rogue] I won Random Jackpot GOLDSTREAM i thought

Kwasje

Dormant account
Joined
Oct 7, 2009
Location
NETHERLANDS
Hi all ,

Newbee here:thumbsup: !!
I hope its not too long and understandable( my english is not first language) and i hope people will use this post as a warning !!!!!
I just want to tell quickly about my story at this GOLDSTREAM (nottootrust) casino before i forget it .


Its been a while since it happened .
SO i got this email a while back from them and used this Coupon when i deposited the first time (firstdeposit) email :Join GoldStream's Safari of Cash
If you're a Goldstream member, we've got the bonus for you:

200% "SAFARICASH" Bonus
30X playthrough (60x blackjack/video poker)
No Max Cashout

Redeem:
AFRICA
(email was sent 29 september 2009)
OK so i made my firstdeposit of after redeeming AFRICA i only made 20$ deposit and there was a litlle problem already because my 200% bonus did not go automatic and i only GOT 20$ so i went to live chat and told them about AFRICAcoupon he did correct it manually BUT he told me something like this : u should know that usuallly ..... and then he said: nevermind but i said : no please tell me HE: usually minimum deposit is 25$ but it ok or something like that and i went off chat . (cant remember unfortunately i havent saved all chats becuase i didnt knew this event would ever happen to me)


Ok so i started playing bankroll 60$ ofcourse i play slots for wagering requirements :thumbsup:

I cant remember all but i think i first played 1 other slotgame before i played TEXAS TYCOON this is the slot where i suddenly won more then 5500 dollar RANDOMJACKPOT with a 1.25$ spin( but i dont think that would have mattered) man i was so happy!:) and started playing 2.50 and more spins to fullfill my requirements( maybe it was already fullfilled when i won but i did not checked the lobby yet and wanted to play more) so when i finally thought i fullfilled i checked the lobby and yes it was showing nothing anymore only what i can withdraw (cant rember but it was more then 5700$)

So i went to live chat for more info (unfortunatley not saved chat!! so dumb!:mad:)
but it whent something like this :

Me : Hi icant believe this but i just made my first deposit and won jackpot can u check this what must i do unbelviable
support: username please (ofcourse i forget somethings but i only write the important)
and few minutes later
support: Congratulations!! ive checked your account and u fullfilled wagering and also there is no maxcashout attached to coupon so your are fully able to withdraw this amount!
Me: Yes !unbelievable ive never won this amount on casino I love GOLDSTREAM:) i said and bye


So i was free to play anygame from HERE i think i had 5700 or more and played more slotgames a lot to be honest 2.5$ spins minimum i won much more i think i was on 7200$ when i finished playing slots and played roulette like a madman after and LOST alot cant remember how much but i still had more then 3500$ i think (wow when i think about it :mad:) i started to withdraw forthe first time : there rules for withdraw was max cashout of 2500$ a week and i had to send ID and Utillity (i did this no problem and it was verified quickly maybe 1 day not by email but when i logged in the next day there was a message in lobby that documents where ok ) so i think i had 2500 pending 1000$ to play with but i lost this 1000$ and got my pending amount again removed lol unbeliavble and withdrawed like 2000$ and so i had 500$ but anyway this isnt really important idid this a few times withdraw remove withdrawal pending but so finally after using up my compoints and 0.00 balance i still got 2500$ left pending as withdrawal and decided not too touch it anymore and wait for my withdrawal options and payoutdepartment(they only showd two withdrawal options in the beginning to me i choose overnight express (it can take ten days) but after checking there was another options available neteller(so weird) so i went live chat and said i wanted to cashout my pending amount to neteller he said ok give details he did not say which but i only gave him my neteller IDnumber and he did not reply quick so i asked is this ok ? he said yes . me:bye

Now it think i waited more then ten days wheni got this email :
2009/10/6 Gold Stream < [email protected] >
Dear my name,
Gold Stream Username: kwasje

We are sorry to have to inform you that your recent withdrawal request was denied. This denial could be for a number of different reasons, which we have listed below.

1. You have not met the playthrough requirements associated with the bonus that you redeemed.

2. The amount you requested as a withdrawal was not enough to cover the amount of your non-cashable bonus.

3. You played games that you were not allowed to play with the bonus that you redeemed.

4. You have redeemed multiple free chips and have yet to make a deposit with us.

These are just a few of the reasons that your recent withdrawal request for $2,500.00 may have been denied. We would recommend that you contact us immediately to find out why your withdrawal request was denied, and to find out what you can do to help get it approved. We look forward to speaking with you soon!

Sincerely,

Customer Relations Manager
Toll Free: 1-888-402-2062
E-mail: [email protected]
www.GoldStreamCasino.com

Whaat i was so angry i could believe this!i logged in i went to live chat (from now i started saving every conversation) so now i will stop and just SHOW you my LIVECHATS i had with an agent another agent and later a casinomanager(supposedly)HERE IT IS (i am wesley:))i wont be saying anything else i stop now (tired) and just wanted to let u know i quickly lost my 60$(socalled secondschance pzzzzz !)and uninstalled the software ! and i hope you people will never experience this and find this GOLDSTREAM is rogue!!:p: any feedback would be great !! ok HERE :

Alex: Hello, Welcome to Gold Stream Casino!
wesley: Hi why was my withdrawal of 2500 denied ?
wesley: unbelievanle
wesley: ive now have 50 instead of 2500
wesley: 60
Alex: May I have your userID please?
wesley: kwasje
wesley: i dont understand this ive won a jackpot and cant claim my winnings
Alex: You played Roulette.
wesley: what >?
Alex: Wagers placed in Roulette, Craps, Pai Gow Poker, Baccarat and Sic Bo do not count towards meeting the wagering requirement.
wesley: thats unfair
Alex: We placed the deposit and bonus in again as second chance for you.
Alex: No is not.
wesley: ive played roulette when my playthrough
wesley: was over
wesley: ive fullfilled
Alex: If you don't know which games you can play you always ask like you are doing now.
wesley: the lobby showed
wesley: it
wesley: i laso taljed too live chat after i won jackpot right after
wesley: talked
wesley: theu said ive won
wesley: and i was able to withdraw full amount
Alex: You met the playthorugh with games you are banned to play.
wesley: this isnt fair
wesley: you proof me please
Alex: The system doesn't know the rules, with those games completing the wagers is extremely easy. The casino decide to banned does games to all bonuses and this is very clear in all online casinos.\
wesley: You guys saids to me that ive won one of u even confirmed that ive won
wesley: this unbelievable and i feel u robbed me
wesley: plase checjk history of my chat
Alex: For the future remember always to ask the rules of the coupon.
wesley: u will see i talk to one of u right after i won
Alex: You spoke with customer service agent, the withdraw is denied by the pay out department.
wesley: who can i email to ?
wesley: this is outrageous
Alex: For what?
wesley: fo4r this
wesley: u dont seem to understand me
Alex: Sorry but this was denied but them already, you won't be receiving that money. You were not entitled to it.
Alex: I do however you don't see to understand me.
wesley: i want my history send to me by email plase
wesley: also i think you casino isnt fair
Alex: We don't do that.
Alex: I can figure that since you are not getting the money is normal you feel that way.
wesley: haha your not a pro
wesley: its 2500
wesley: u robbing me
wesley: not 60
Alex: You are robbing us by breaking our establish rules.
wesley: i plaed all this timey
wesley: yeah right please proof me then
wesley: your are unbelievable
Alex: The denial is most clear proof of it.
wesley: icant even get any proof
Alex: My friend I'm letting you know what occurred even if you keep trying with some else the money is not yours to cash out.
wesley: i know i played correctly why cant u show me that i was wrong
wesley: so what do you think now ?
wesley: you think i walk away just like nothing happened
Alex: I think you should go to bed now, tomorrow is a new day.
Alex: I don't think that however I know this money will not be given to you.
Alex: You did not make the money correctly.
wesley: Its unfair i really tought i won
Alex: Once again you played a game you are not allowed to.
wesley: didnt showed
wesley: i did not man
wesley: wow you guys thanks
Alex: You are welcome.
Alex: I'm sorry for the inconvenience.

(next day)
Megan: Hello, Welcome to Gold Stream Casino!
wesley: Hi i want to know why
wesley: my withdrawal of 2500 was conficated
wesley: nagain
wesley: and i have left over 60
Megan: I need to check the account
wesley: kwasje
Megan: may I have the user name ,please
Megan: thanks
Megan: it was removed from the account because you have played non allowed games with the bonus
wesley: like which game?
Megan: they put back your deposit and the bonus
Megan: for you to start from scratch
wesley: which game did i played?
Megan: one moment
wesley: i only played slots
wesley: when i won jackpot
wesley: 5500
wesley: i contact support
wesley: and ask them what i have to do
Megan: nope
Megan: you have played roulette
Megan: You cannot play baccarat, craps, roulette, sic Bo, pontoon21 these games will not be included in the calculation of the play through requirements, unless specifically stated otherwise by the casino manager.
wesley: does that mean u can take evrything even if i played ?
wesley: does not count toward
wesley: its says
wesley: not vcount
wesley: not take
Megan: yes , that is clearly stated at the web site
wesley: when i conjtacted live support
wesley: they didnt say that then
wesley: i was congratulated
Megan: let me give you the info
wesley: afrter i won jackpot i played alot of games
wesley: including roulette
wesley: i also used alot of comps
wesley: so i played all this time
wesley: for nothing ?
wesley: first u congratulate me
wesley: then i take my leftover
wesley: u
wesley: i know the info
wesley: im not new to online casino and ive nevr been treated this was way
wesley: i used bonuscode
wesley: AFRICA u know
wesley: 20 deposit
wesley: 40 bonus
wesley: 60 start balance
wesley: i instanlty start plauing slots
wesley: texastycoon
wesley: i win 5600 jackpot with 1.25 spin
wesley: i play more
wesley: much more on texastycoon
wesley: thern i contact support
Megan: I have reviewed the chats history
Megan: and they are no records of any one
Megan: telling you that
wesley: he said congratulation u are fully able to withdraw becyase there is no maxcashout
wesley: yeah
wesley: haha
wesley: right
wesley: u are working for
wesley: thieves
wesley: i will send evry forum about this
wesley: and i feel sorry for your players
wesley: i already asked aboutr tyhis with email
wesley: but no reply
Megan: ok
Megan: here is the think I am trying to help you
Megan: but since you are calling us names
Megan: I rather you send and email to the manager
wesley: u must understand i won jackpot and u take it
Megan: he will get back to you
wesley: understand ?
Megan: yes , but you must understand to
wesley: i send 4 emails
wesley: no reply yet
wesley: it say 1 business day its now 4
wesley: 4 emails!
Megan: those rules were made to be followed
Megan: Unless otherwise stated, all bonuses including (but not restricted to) weekly & weekend coupons, comp points, Cashback bonuses, no-deposit bonuses & comps etc, as well as the deposits made to redeem any aforementioned bonuses, must be wagered at least 30 times before withdrawing. Wagering on Roulette, Craps, Baccarat, Pai Gow Poker and Sic Bo will not count towards this wagering requirement. Every $1 wagered on any of the Blackjack games and Video Poker or Multi-Hand Video Poker games will count as $0.50 towards meeting the wagering requirements. If an excluded game is played before completion of the above wagering requirements, the casino reserves the right to void all funds and close the account, and require the player to forfeit the bonus. For example, if a deposit of US$100 is made and a bonus of US$100 is redeemed, the player must wager at least US$6,000 ((US$100 + US$100) x 30) on applicable games prior to requesting a withdrawal. Players from Sweden, Finland, Netherlands & Norway must wager an additional 5 times on any bonus.
wesley: megan i am telling u
Megan: did you read the part says
Megan: the casino reserves the right to void all funds and close the account, and require the player to forfeit the bonus
wesley: i did played only slots
wesley: im not stupid
wesley: u say im play roulette
wesley: its dumb
wesley: i did not only after i fullfilled
wesley: i played so much
wesley: how canh i not fullfilled !!
wesley: the lobby also was showing i fullfilled
wesley: hello ?
wesley: u want too close my account?
Megan: in order to get this done
Megan: you need to contact the manager
Megan: through email
wesley: what i s his name
wesley: ok
wesley: megan im not lying
Megan: Roulette 93 0.5% $7,456.00 $80.17 19.7% $1,418.00
wesley: what is that
Megan: you have played 19.7% roulette
wesley: i onmly made 20 deposit
Megan: and won $1.418
wesley: so playtrough was small
wesley: yes after fullment
wesley: filment\
wesley: im not crazy
Megan: I am sorry you have played roulette
wesley: i played slots too fullfill first 20 plus 40
wesley: not you are tryuing to say that to me cuz u dont wan t to pay me
wesley: megan
wesley: im did the right thing
Megan: the rules are very clear
wesley: slots
wesley: yes they are
wesley: and i obeyed tthem
Megan: I can give you the link if you want ,me to
wesley: what bonus did i
wesley: ?
wesley: used?
Megan: the casino reserves the right to void all funds and close the account, and require the player to forfeit the bonus
wesley: yes its easy for u
Megan: instead of taken all the money from you
wesley: according to you which bonus did i
Megan: they gave you a second chance to start all over again
Megan: did you realize that
Megan: I guess not
wesley: come on megan i had 5699
wesley: !
wesley: and u confirmed and congratulated me
Megan: I understand your frustration
wesley: haha
wesley: really
wesley: i dont believe u
wesley: i think im not the first person
Megan: but come on , you know they did you a favor
wesley: who ghet shrugged off like this
Megan: you know I am not lying
wesley: i know
wesley: megan u are and
wesley: you know too
wesley: come on
Megan: i ran the report and you have played roulette
wesley: do the
wesley: right
wesley: thing and tell
wesley: your manager to pay m,e
Megan: now you are calling me a liar
wesley: common megan i know you are trained
Megan: I can try to reach a manager
wesley: too fool people around
Megan: but he tell you the same thing
wesley: yes because you are nothing but untrustable?
wesley: how many players do iu have?
wesley: i will go tell evryone
wesley: about my
wesley: misfortune here
wesley: and i want mangters name
Megan: If I start counting I might finish until 2 hours
wesley: megan how qwould u
wesley: feeel
Paulie: Good morning , this is Paulie the casino manager
Paulie: I was monitoring this chat
wesley: hi paulie
Paulie: how may I help you ?
wesley: did someone explauin to yoou
wesley: ?
wesley: or do i have to tell again
Paulie: I read the chat already
wesley: Megan: Hello, Welcome to Gold Stream Casino! wesley: Hi i want to know why wesley: my withdrawal of 2500 was conficated wesley: nagain wesley: and i have left over 60 Megan: I need to check the account wesley: kwasje Megan: may I have the user name ,please Megan: thanks Megan: it was removed from the account because you have played non allowed games with the bonus wesley: like which game? Megan: they put back your deposit and the bonus Megan: for you to start from scratch wesley: which game did i played? Megan: one moment wesley: i only played slots wesley: when i won jackpot wesley: 5500 wesley: i contact support wesley: and ask them what i have to do Megan: nope Megan: you have played roulette Megan: You cannot play baccarat, craps, roulette, sic Bo, pontoon21 these games will not be included in the calculation of the play through requirements, unless specifically stated otherwise by the casino manager. wesley: does that mean u can take evrything even if i played ? wesley: does not count toward wesley: its says wesley: not vcount wesley: not take Megan: yes , that is clearly stated at the web site wesley: when i conjtacted live support wesley: they didnt say that then wesley: i was congratulated Megan: let me give you the info
wesley: ok sorry
wesley: i will explain properly
wesley: i deposited few days ago 20 bonus code africa
wesley: got 60
Paulie: yes I saw that
wesley: hello?
wesley: i play slots
wesley: and win jackpot on texas tycoon
wesley: 5500 ?
wesley: can u see that too?
Paulie: Unfortunately you played roulette therefore the deposit went back to the account along with the original bonus you took .
wesley: no i didnt played roulette when i was in the bonus
wesley: bonus was over
wesley: already
wesley: the lobby was gone
wesley: i know it was already over
wesley: and
wesley: i also contacted live support
wesley: a few moments after i won
wesley: i could not believ it
Paulie: let me double check that for you
Paulie: one moment please
wesley: and aske i f i rally won
wesley: he checked it
wesley: and said
wesley: congratulationi ve checked your account
wesley: or smething
wesley: im really not lying ..
wesley: why
Paulie: who did you check this with ?
wesley: i dont know man
wesley: im telling u i had this conversation
wesley: if its gone somebody has eraesed it
wesley: i also played so much more after i
wesley: won this jackpot
wesley: and also wsitched comps ?
Paulie: I believe alex already explained you why this withdrawal was denied on Oct 6th
wesley: yes alex
wesley: i think alexx dont understand me
wesley: Alex was laughing
wesley: at me
wesley: i felt that
wesley: he is like a bot
wesley: and i sended 4 emaqil
wesley: do iu want too see
wesley: chat between me and him
wesley: i have it
Paulie: I read the entire chat you had with Alex
wesley: shame i dont have the one when i won the jackpot
Paulie: he explained you why this withdrawal was denied .
wesley: so why cant u see me other chat
wesley: ?
wesley: u can see it
wesley: yes becuase i played a forbidden
wesley: game
wesley: not!
wesley: its not true paulie
wesley: why am i lying
wesley: wwhy are u saying i played roulette
wesley: i did not
wesley: played in bonus afica AFTER
wesley: only
Paulie: I am reviewing all chat transcripts now .
Paulie: this is what I will do
wesley: i onlu deposited 29 so the playtrouhgf was already reached with slot play and the lobby an your agent told me too
wesley: 20\
Paulie: I will check with the payout dept manager about this
Paulie: he should be here in about 3 hours .
wesley: i send payout department 4 emails they dont repsond to
wesley: m,e
Paulie: Please contact me back around that time .
wesley: please i hope you help me out man and do the righht thing
Paulie: I understand therefore please contact me in about 3 hours .
Paulie: I will check it with them
Paulie: with the payout dept manager .
wesley: ok i save this convesrtation
wesley: i hope too hear form u soon
wesley: please im telling u i did not do anything rwrong im not lying
wesley: and you already congratulated me and confirmed me winnings
wesley: and then iu take it again
wesley: ok
wesley: i will wait


Short:
The REASON why GOLDSTREAM denied my withdrawal is clearly that i played ROULETTE which i have played AFTER fullfilling Bonus coupon AFRICA which was confirmed in the lobby and live support told me that i fullfilled wagering and that there was no maxcashout attached to coupon and(something like this) :Congratulations wesley ive checked your account and i see u fullfilled wagering and there was no maxcashout attached so this amount is yours to keep! so why cant i play roulette now there are no rules to jacpotwins are there ? does redeeming comp points have rules ? but why then take ervything? and not only the comp points i redemmed if TRUE i also remeber my balance was alot higher maybe plus 7000 after hours of slot play and i DEFINATELY remeber playing ROULETTE and losing almost evrything ON ROULETTE(i lost alot more then i won think ) yes but managed to get back a litlle and this was way after i fullfilled ! I repeat I already fullfilled my wagering requirements of coupon AFRICA and i did not use any other (i redeemed some comps but that it ) after my deposit i started playing slots only i can REMEMBER that very clea




rly as i know the rules of completing wagering requirements



wesley: Hi
wesley: i want to speaj
Amanda: HI
wesley: to paulie
Amanda: may i ask what this is in reference to?
wesley: just tell him
wesley: please
wesley: he know i will be here
wesley: he told me come in 3 hours
Amanda: ok he wil be right with you he said...;-)
wesley: ok
wesley: great
Amanda: he is checking on something for you
wesley: im not going anywhere
Amanda: ok good
Amanda: they r still working on it
Amanda: must have been a big issue huh?
wesley: OK
wesley: yes
Please wait while I transfer the chat to Paulie.
You are now chatting with Paulie.
Paulie: Hi Again
wesley: hi
Paulie: I ran a report of your total game play
wesley: ok
Paulie: Unfortunately you did played Roulette in between slots .
Paulie: therefore we had to denied the withdrawal and have you start with the original deposit and bonus again .
wesley: no this cant be true
wesley: what was my balance when i played roulette ?
wesley: have you
wesley: found the chat session of that day
Paulie: the balance is not a problem .
wesley: can u tell me which slots i played in order and when i played roulette
Paulie: you played slots first
Paulie: then roulette .
Paulie: then slots and requested a withdrawal
Paulie: this on the 26th
wesley: yes
Paulie: then you cancelled your withdrawal on the 30th
wesley: after i spoke with agent and the lobbey showed fullfillment
Paulie: played slots for an hour
wesley: yes
Paulie: and then went back to roulette
wesley: i cancelled alot of withdrawals
wesley: true
Paulie: Again this coupon is a slots coupon only
wesley: but it was full filled
wesley: how many did i wagerd on slots
wesley: it way way more then
Paulie: that is where you are wrong
Paulie: the reason why you cannot play other games on this bonus is because
Paulie: you can use the money you built up playing roulette to complete the play on slots
Paulie: this is why we DO NOT allow any other games on this bonus but Slots
wesley: yes but i fullfilled !
wesley: first
wesley: after playing roulette
wesley: conted agent and lobby showed
Paulie: maybe you did but then you cancelled the withdrawal and then requested $2500
wesley: huh?
Paulie: instead of the $1500 originally requested
wesley: what is wrong with that
Paulie: some of the money won on Roulette as used to play slots
Paulie: this we do not allow
Paulie: it is very wrong
wesley: but i already won it so there werent any rules on this jacpot ?
Paulie: We do not allow that since we cannot tell how much of the money won on roulette was used to ply more slots
wesley: it was mine to keep and i fullfilled
Paulie: no
wesley: thats is wrong
Paulie: because this bonus comes with playthrough requirements
Paulie: Again
Paulie: as Casino rules
wesley: the bonus was not valid anymore
Paulie: Craps, baccarat, pontoon 21 and sic bo DO NOT count towards the wagering requirements
wesley: because it was completed
wesley: very weird dont you think
wesley: ?
wesley: not very player friendly kinda lose lose situation
Paulie: I am sorry you feel that way
Paulie: but that is exactly why we do not allow this .
wesley: yes i feel very bad because your system is very bad
Paulie: We have placed the original dep and bonus in your account
Paulie: so you can start from scratch
Paulie: please Play Slots only
wesley: i was on 7000 paulie
wesley: nobody told me a thing when i was playing
wesley: all was good
wesley: and as far i know this is conclusion
wesley: :
Paulie: I am sorry but everything is very clear
Paulie: I wish you good luck on your deposit and bonus
Paulie: hopefully you can build it up again on Slots only
wesley: i fullflled wagering for bonus code africa EASILY then i made withdraw and play roulette but then i made withdraw aagin that is my mistake
wesley: so u agree conclusion ?
wesley: so if i only withdraw and not play roulette nothing was wrong?
Paulie: you completed the play on the coupon but you used money from Roulette to complete it
Paulie: that is against the casino rules
Paulie: Is there anything else that I can help you with?
wesley: if i did that you are right but i did not completed it with roulette i fullfilled it with slots BUT OK i guess its of no use
Paulie: Good luck
Paulie: have a nice day
 

same_old

Dormant account
webmeister
PABaccred
Joined
Mar 4, 2007
Location
Australia
I didnt read over it all so you may have covered what iam about to say.


I saw that they stated that only one free chip can be claimed at any one casino, can you confirm if you do in fact have other accounts at these places?.

From the sounds of it the casino does loot to be in the right if you have violated any of the terms sorry mate.
 

De Beuker

Senior Member
Joined
Apr 20, 2009
Location
Netherlands
Welcome to the forum Wesley!
Man, that sucks big time, but Goldstream is as rough as it gets, one of the worst places to play as you just found out..:mad:
I'm not sure, but I think its a Crystal Palace Group casino, very bad reputation.
I think after reading your story that the comp points you redeemed are the problem here, did you play roulette with the comps?
Comp points also have a WR at this casino, and if you played roulette with the comps you violated their T&C's and thats why they confiscated all your winnings.
Also, some casino's do not allow playing restricted games AFTER you meet the WR, so to stay on the safe side, NEVER play table games when taking a bonus is the best way to go.
Next time, pick a casino from the accredited list here on CM, Aladdins Gold for example is a great RTG, or InetBet.:)
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Oh, I am so sorry you had such an unhappy experience. Goldstream Casino is part of the old Crystal Palace Group https://www.casinomeister.com/rogue-casinos/ and is infamous for screwing players over.

I'm not sure even if you had saved your earliest chats, they would have honoured the words of their reps. I never do anything to do with money by phone, I want that record.

Thanks for sharing your sad experience with us. Hopefully there will be a player or two that learns from your hard lesson.

You will find a host of reputable casinos here. I do, however, know that Inetbet (another RTG) does not allow play on restricted games on their coupons even after meeting WR, but this is made quite clear. I always initiate a withdrawal and wait for payment (about 12 hours or less to ewallet) and then redeposit.

Think I played at a Rival or two that had a similar rule, but I know that I play casinos where I am permitted to play anything after meeting WRs.

At least with the Accredited Casinos here at CM you have access to a dispute mediation service. There is a Pitch-A-Bitch process here, but I don't know if it would do you any good with these clowns.
 

Stovetopp

Senior Member
MM
Joined
Jul 11, 2008
Location
On the Beach
Oh, I am so sorry you had such an unhappy experience. Goldstream Casino is part of the old Crystal Palace Group https://www.casinomeister.com/rogue-casinos/ and is infamous for screwing players over.

You will find a host of reputable casinos here. I do, however, know that Inetbet (another RTG) does not allow play on restricted games on their coupons even after meeting WR, but this is made quite clear. I always initiate a withdrawal and wait for payment (about 12 hours or less to ewallet) and then redeposit..

Is this a fact? Unfortunately, I have never made playthrough to try other games.....But my usual method playing is to play only slots and as soon as WR is met , I start playing VP or Craps..Twice I did this at Cherry Red but I called first to make sure andf made a copy of the cashiers page to show I had no playthrough requirements left......Hmmm I have to check with INET I was just about to make a deposit there I liker INET and JC for their fairness
 

Jasminebed

Game old gal
Joined
Mar 13, 2008
Location
Ontario
Is this a fact? Unfortunately, I have never made playthrough to try other games.....But my usual method playing is to play only slots and as soon as WR is met , I start playing VP or Craps..Twice I did this at Cherry Red but I called first to make sure andf made a copy of the cashiers page to show I had no playthrough requirements left......Hmmm I have to check with INET I was just about to make a deposit there I liker INET and JC for their fairness

I've been playing at Inetbet for quite some time. I don't seem to still have an email, but I've only played at 3 RTG casinos, pretty sure it was them. From their promotional page:
With game specific bonuses, monies can only be used on given game.

Please feel free to email Inetbet support to ask. If I am mistaken, I apologize.

Goldstream claimed it was impossible to tell from the software when wagers were placed (I doubt it:eek:), but if it is an RTG flaw, Inetbet would have it too. Might require a manual review of a player's account.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
Goldstream Casino has to be the absolute stupidest, most idiotic name for a casino I have ever heard!
funny_200.gif
 

Kwasje

Dormant account
Joined
Oct 7, 2009
Location
NETHERLANDS
I didnt read over it all so you may have covered what iam about to say.


I saw that they stated that only one free chip can be claimed at any one casino, can you confirm if you do in fact have other accounts at these places?.

From the sounds of it the casino does loot to be in the right if you have violated any of the terms sorry mate.

Thx for Feedback people i appreciate this :thumbsup:!

I confirm i made first deposit on this casino but not a freechip:)
 

Kwasje

Dormant account
Joined
Oct 7, 2009
Location
NETHERLANDS
I wish i knew this site before i played unfortunately i didnt but this will never happen to me again because next time i will come here first:)

Are there any players that are getting paid there ? most of them probably dont even know just like me , im not saying they dont pay anyone out maybe but Those rules are just BAD ive never experienced this before im glad i only made a small deposit

So people NEVER deposit at GOLDSTREAM if u want to avoid problems like WITHDRAWING (more then 10 days pending and only 2500max a week and only 2 options available at firstsight ) and WAGERING RULES (just unprofesional) PAYOUTDEPARTMENT ( my 4 emails spread over a week they have never responded too and they claim it takes 1 business day for response)
LIVECHAT(when i wanted to change my pending withdrawal amount to neteller they asked for my details not which details now what if i accidently gave my security iD?I think bye bye balance :) when i gave my iD he didnt even replied i had too wait and asked him/her myself if it was ok,, so if u like POOR SERVICE u must play here at GOLDSTREAM :notworthy
 
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