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Riverboat Casino - resolved

Discussion in 'Online Casino and Poker Complaints - old section' started by Dirk Diggler, Jul 13, 2005.

    Jul 13, 2005
  1. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Just over a month ago I stumbled accross Riverboat Casino (Parlay Software) who were offering a $500 match bonus as signup. I'd never had a problem with Parlay casinos before so I thought I'd give them a try. I didn't realise they were sister to Winward or I'd have left them well alone after the previous problems with them.

    Anyway I played by their rules and ended up cashing in $1600, and as stated on their website sent them an email to request a Neteller withdrawal. A bit later they paid me $500 to Neteller so I contacted them to find out what was happening with the rest of it:

    I sent them several emails about this but they didn't reply. So basically they think they have the right to steal anyones winnings :eek2:

    They claim they are not accepting UK players but they stll do not have anything on the website that states this (only Danes are excluded), AND allowed me to select UK from a drop down menu when selecting my country when signing up, deposit and wager.

    As blatent theft as it gets :(
     
  2. Jul 13, 2005
  3. nafanny29

    nafanny29 Dormant account

    Occupation:
    financail adviser
    Location:
    London, England
    Oh dear, this industry really does stink sometimes. That CS chat is just unbelievable.

    " Customer Support: Winward has the right to change policies as per our convenience"

    WHAT TOTAL BULLSHIT.

    Hope you get your dosh mate.
     
  4. Jul 13, 2005
  5. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Since when have UK Players been excluded from Online Casinos??? :what:

    Besides if it is not stated on the website, you are entitled to your winnings, period.
     
  6. Jul 13, 2005
  7. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Oh dear indeed!
    If only you'd stuck to the Meister's Accredited list - like Kiwi for example... :D

    Don't give up on this one - these crooks MUST NOT be allowed to get away with this type of shite.
     
  8. Jul 13, 2005
  9. caruso

    caruso Banned User - repetitive violations of <a href="ht

    Occupation:
    Casino apologist
    Location:
    England
    Or Sands Of The Carribean - another goodie.
     
  10. Jul 13, 2005
  11. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    They have an affiliate banner for Party Poker on their site. Since when has a reputable online casino promoted their competitors by way of an affiliate banner or any other form of advertising?? :what:

    Also they are approved by The Gambling Commission! I like the list of approved sites there.... :rolleyes:

    CasinoMeister are the gambling commission for real? I don't see their seal on LuckyNuggets Site for instance.
     
  12. Jul 13, 2005
  13. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    KK and Caruso, please don't be raggin' on me right now. I've got enough shit to deal with at the moment. Those issues will be revisited.

    Webcaz, the Gambling Commission is more or less a portal. I attend on average six gaming conferences a year - for the past five years or so, and I've never met these guys. So if they are a commission - they are very very small. Sheesh, I'm just one guy and a robot.

    An email has been fired off to Winward, so I await their response.

    In the meantime DD, perhaps this is justification for talking funny and driving on the wrong side of the road, eh? :what:
     
  14. Jul 13, 2005
  15. Webzcas

    Webzcas Winter is Coming!

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Hmmm. Guess who I have just been talking to? Yes a customer service representative from Riverboat.

    Here is the transcript:

     
  16. Jul 13, 2005
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Strange response. Maybe someone highjacked their customer support. :D CS should be well versed on casino policies...
     
  18. Jul 13, 2005
  19. Bruce Hamilton

    Bruce Hamilton Dormant account

    Occupation:
    What's a job?
    Location:
    USA
    ROTFLMAO! :lolup:
     
  20. Jul 13, 2005
  21. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    My contacts at Winward are looking into this. Incidently, DD pitched a bitch about this earlier. And as most of you know, I'm doing a lot of things around here. If I don't get back to you on something, keep bugging me and I'll get to it. I really don't mind getting hammered by reminders (unless you call me dirty names).

    Dirk emailed me twice. Apparently that wasn't enough :D

    Footnote: Riverboat casino is not a sister casino of Winward according to the operators. They share customer service and financial transactions.
     
  22. Jul 13, 2005
  23. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    If they aren't connected I'd be amazed - they've got exactly the same bonus offers and the EXACT wording of terms on both sites (except for replacing Winward with Riverboat obviously). In fact the sites seem EXACTLY the same apart from the difference in names.

    They've both got EXACTLY the same affiliate scheme as well, with the contact for both being 'Roo':
    You must register/login in order to see the link.
    You must register/login in order to see the link.

    Oh and what a surprise, both casino's state EXACTLY the same payout for all games: You must register/login in order to see the link.
    You must register/login in order to see the link.
     
  24. Jul 13, 2005
  25. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm just telling ya what I've been told. :D
     
  26. Jul 14, 2005
  27. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Casinomeister is right - this is not a Winward sister - these are the Winward group owned operations (they do carry out Support activities for Riverboat, though):

    winwardcasino.com
    bingohall.com
    vicsbingo.com
    bingoformoney.com
    internetbingo.com
     
  28. Jul 14, 2005
  29. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Dirk - quick question for you. Do you check out the websites of casinos before you play? You stated that you would have left them alone if you realized that they were related to Winward. As you pointed out, there seems to be enough indicators here that they are.

    I'm not trying to be critical - I just want to get inside your head to figure out what goes on when you sign up.
     
  30. Jul 14, 2005
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
  32. Jul 14, 2005
  33. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    Yes I do as far as checking out T&C's, software provider etc. I'd played at two or three other Parlay casinos with little trouble (Worldwide Vegas, Havana etc) so had few fears really.

    I didn't realise however there was any connection to Winward (who's site I'd never bothered to check in recent times due to reading about previous problems) untill they called themselves Winward in the Online Chat transcript. Only then did I check out the Winward site and notice that they were one and the same in terms of wording.
     
  34. Jul 14, 2005
  35. Dirk Diggler

    Dirk Diggler Dormant account

    Occupation:
    Company Secretary
    Location:
    UK
    BTW just found this on the Riverboat site:

    You must register/login in order to see the link.

    I don't see how you can get any closer connected than stating that Winward is their parent company :D
     
  36. Jul 14, 2005
  37. schankwart

    schankwart Banned User - violation of <a href="http://www.ca

    Occupation:
    Secret Agent
    Location:
    Colony Gamma
    As far as my knowledge goes I am pretty sure they belong to each other as well. I think they run under different managers but owners are most probably the same.
    The statement Dirk just dug out sounds pretty obvious though.

    I have not played with Winward ever since they left Boss so am not too sure what to do at this point. Patience is most definetely requested here again though... And if you get lucky things will get sorted rather soon.

    Good luck, my friend.
     
  38. Jul 14, 2005
  39. paul1

    paul1 Dormant account

    I'm pretty sure this is the Riverboat Casino that used to be Boss Media Software. They were part of the Cyber Croupier Group, I believe, like Mini Vegas, Oriental Casino, Mens Vegas, etc. It seems to my memory that they "jumped ship" at least a year ago, about the time when several others left Boss Media.
     

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