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River Nile took $770 from my account

Discussion in 'Online Casino and Poker Complaints - old section' started by coulthard, Jun 25, 2003.

    Jun 25, 2003
  1. coulthard

    coulthard Dormant account

    Hi

    I made a "pitch a bitch" a while ago.
    I sent a few emails asking if my "bitch" had been recived but I have not heard anything.
    Is Bryan busy at the momment?
    It is fine if he is busy I just wanted to make sure my form had been received OK.

    My complaint is that the River Nile casino took $770 from my account claiming I have taken advantage of the download bonus twice, when I have never done so.

    I tried to sort it out with them.
    They told me I would receive an email from their confiscations department the following day, but that was a few weeks ago now.

    Any ideas as what my next step should be?

    Thanks
     
  2. Jun 25, 2003
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Hi Coulthard,

    Yes, I have been VERY busy. I was out of town for 8 days so the "pitches" that people "bitched" were backlogged. Today is the day I will be sorting through them so have faith! I will get to yours.
     
  4. Jun 25, 2003
  5. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This could be Manny at Gold Star group doing his customary stalling on payouts - he really likes to hold on to players' money as long as he can and Golden Riviera, River Nile, Golden Riviera-poker and Miami Paradise have acquired quite a slow pay reputation.
     
  6. Jun 26, 2003
  7. coulthard

    coulthard Dormant account

    Thanks Bryan and Jetset for your help. :)

    Coulthard
     
  8. Jun 26, 2003
  9. coulthard

    coulthard Dormant account

    :) :)
    Wow that was fast!!
    I have just had an email from river nile saying they are sending me a cheque. :beer:
    They also were supposed to have put some money back onto my credit card, but I could never find it.
    The cheque they are sending me seemed to include that missing money as well.

    Thanks Bryan, I do not know how you managed it, but you managed to get them to send me my money in a day when I spent ages talking to them and got nowhere.

    Thanks again.

    Coulthard
     
  10. Jun 26, 2003
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You're welcome :D

    I'm about a third of the way through, there are still a number of outstanding issues.
     
  12. Jul 1, 2003
  13. rainman

    rainman Dormant account

    are you God? lol
     

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