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River Nile took $770 from my account

Discussion in 'Online Casino and Poker Complaints - old section' started by coulthard, Jun 25, 2003.

    Jun 25, 2003
  1. coulthard

    coulthard Dormant account


    I made a "pitch a bitch" a while ago.
    I sent a few emails asking if my "bitch" had been recived but I have not heard anything.
    Is Bryan busy at the momment?
    It is fine if he is busy I just wanted to make sure my form had been received OK.

    My complaint is that the River Nile casino took $770 from my account claiming I have taken advantage of the download bonus twice, when I have never done so.

    I tried to sort it out with them.
    They told me I would receive an email from their confiscations department the following day, but that was a few weeks ago now.

    Any ideas as what my next step should be?

  2. Jun 25, 2003
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Hi Coulthard,

    Yes, I have been VERY busy. I was out of town for 8 days so the "pitches" that people "bitched" were backlogged. Today is the day I will be sorting through them so have faith! I will get to yours.
  4. Jun 25, 2003
  5. jetset

    jetset Ueber Meister CAG

    Senior Partner, InfoPowa News Service
    This could be Manny at Gold Star group doing his customary stalling on payouts - he really likes to hold on to players' money as long as he can and Golden Riviera, River Nile, Golden Riviera-poker and Miami Paradise have acquired quite a slow pay reputation.
  6. Jun 26, 2003
  7. coulthard

    coulthard Dormant account

    Thanks Bryan and Jetset for your help. :)

  8. Jun 26, 2003
  9. coulthard

    coulthard Dormant account

    :) :)
    Wow that was fast!!
    I have just had an email from river nile saying they are sending me a cheque. :beer:
    They also were supposed to have put some money back onto my credit card, but I could never find it.
    The cheque they are sending me seemed to include that missing money as well.

    Thanks Bryan, I do not know how you managed it, but you managed to get them to send me my money in a day when I spent ages talking to them and got nowhere.

    Thanks again.

  10. Jun 26, 2003
  11. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    You're welcome :D

    I'm about a third of the way through, there are still a number of outstanding issues.
  12. Jul 1, 2003
  13. rainman

    rainman Dormant account

    are you God? lol

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