rival casinos locked

[callumruss]

anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny

 

[anniemac]

Just tried Pantasia and TIV and they were fine for me.

 

[bb28]

Could you be a little more detailed?
Do you mean your accounts are locked or do you mean that for some reason the software just won't load for you?

anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny

 

[callumruss]

locked..as in when you login with your username and password, a message box comes up "your account has been locked please contact suppport" - as of yet I have had no response from them

what is worse is that i have a $5k balance in davincis

kenny

 

[chuchu59]

anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny

This is ridiculous. What do they mean by saying 'you will be informed' by them. They should have given you notice plus reasons when they first locked your account. Sending you an e-mail isnt that difficult. It feels bad when you try to enter a casino and a message box tells you the account is locked. They should now offer apologies whatever the reasons are.

 

[chayton]

actually that happened to me once before, all my Rival accounts were locked and I contacted one of the casinos (I can't remember which) They said "We'll get back to you etc..." and then a few days later I received a mail saying that the account was reopened, sorry for the inconvenience, etc etc...but they never did say why it had been closed in the first place. And all my other accounts were reopened as well. It was strange but of course I didn't have $5K sitting in there like the OP so it didn't really matter to me.

 

[callumruss]

now spoke to live chat at both DV and superior...same robot response

"emailed dept....get back to you"

I guess its just a waiting game

phone superior on the UK number - comes up "a conference call type line" enter your password

was on hold for ages on the US number, so gave up...

totally uncontactable casino outwith the live chat, who are pretty much ill informed

kenny

now PM'd robrival

 

[zebedy]

totally uncontactable casino outwith the live chat, who are pretty much ill informed

kenny

now PM'd robrival

thats so true,
i recently send my documents to all the rival casinos to be verified before i made another deposit,(because i dont have photo id i thought id better check to see if the ones i have were ok)
i was told that because i didnt have photo id i wouldnt get paid if i won so i told them to close my accounts, anyways the following moring i received a phone call from sloto cash casino saying the info i had been given was wrong, they reopened my account and gave me a free chip for the hassle,ive since contacted several reps from rival through pm and was told the same thing and got my account reopened,

what gets me was when i emailed all the rival casinos the answer i received was all from the same CS persom, i know they share support but its scarey that one person was making these decisions about all the rival casinos, and in most of the cases he was wrong,

 

[callumruss]

just got a reply from superior

Management has decided to lock your account as there has been proof of multiple linked accounts to yours.
All linked accounts have been flagged.

Having multiple accounts is against the terms of use. We are sorry to inform you but this decision is final.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Superior Customer Service


now I was under the impression that you could have more than one rival casino account across the group??

I have looked at the T&C's and I cannot see anything to suggest this

I have mailed em back...

 

[BingoT]

If this is the case i'm going to open up 50 new accts at the one of the best places around Superior here I come and I want my $20.00 Free x 50.
Or Superior just put the money in my one acct.so this will save me time so I don't have to open all 50

Multiple accounts

 

[classymom]

just got a reply from superior

Management has decided to lock your account as there has been proof of multiple linked accounts to yours.
All linked accounts have been flagged.

Having multiple accounts is against the terms of use. We are sorry to inform you but this decision is final.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Superior Customer Service


now I was under the impression that you could have more than one rival casino account across the group??

I have looked at the T&C's and I cannot see anything to suggest this

I have mailed em back...

I have an account @ all the Rivals except Pantasia and I play at all of them. There has to be a different reason for blocking. Is there a chance you signed up more than once to the same casino?

 

[anniemac]

I have an account with all of them so it must be something else. Did someone else use your computer to sign up with them? Maybe something like that.

 

[chuchu59]

I dont know what this means. The player was locked out of 4 different casinos. Unless he had multiple accounts in each of them, he shouldnt be locked out of them all. If he only registered one account for each of them, then he shouldnt be locked out as my understanding is that they will adopt a no-bonus approach if you sign for several rivals as the player's info is shared.

The decision is 'final' thing is so f##kingly annoying. Shouldnt they give a chance for the player to appeal. They can still keep the accounts closed in the interim. Furthermore, with $5K in the account, this looks to be a ploy to confiscate winnings. What? Robbing Peter to pay Paul so that they can use them to offset delayed payments. The processor excuse is old hat now and I dont really believe them as the problems must have been solved when they started paying some players 3 weeks ago yet there are still many waiting for cashouts dating as far back as mid-March. All Rival casinos should have cleared the backlogs within a week if they tried but it seems that they are paying sooo slowly that even the Playtech casinos will blush (remember the 4-day pending withdrawal period). For Rival, it is closer to 40 days.

 

[callumruss]

as far as I know I have only ever opened up one account at each of the rivals...

it is extremely strange that I take Davincis up on a 500/500 bonus offer on wednesday, meet wagering requirements at $5000, and next time I log on all rival accounts locked...

its the weekend, so I doubt I will get much of a reply from Davincis

Rival must not only share the same payment processor, but they must share player info for all my accounts to be locked as such

Hopefully it will be something stupid with their system that has caused this and the $5k win was just a coincidence, so I will give Davinci's an oppurtunity to explain this...

will update asap

kenny

 

[Nifty29]

"multiple linked accounts" suggests the security software has flagged the accounts for having either the same IP, machine number, address or another identifying factor. Its OK to have accounts at all Rival casino, but NOT several at the same casino OR claim more than one signup bonus per household/IP etc etc

The security system has been over-zealous at times in the past at Rival, so it might be just one of those errors (i.e. it happened to me)

If not, then the OP has some explaining to do.

 

[bb28]

Nifty said it...........very well I might add.

If it ends up that you don't get your winnings, well you can always PAB.

BB

 

[RobWin]

So what happens to the guy that plays at home on the weekends on his home computer with one IP Address and then he travels during the week with his job and logs in thru the hotels Wi-Fi IP Address on his laptop to play during the week...really seems a bit asinine to me !! ...Especially when they would have already verified your documents where you prove to them who you are, but that's also asinine to me to have to do that too...

 

[happygobrokey]

oh i thought this earlier but forgot to mention...

it might just be their poorly-pasted way of saying you took a signup bonus from one (or more) too many rival casinos. not really that you have multiple accounts at any one casino, but multiple (term-breaking) bonus claims across the group. if that is indeed part of the terms, which appears to be the case from the previous posts. that's how it looks to me, and we all know casinos are poor at wording things.

 

[winbig]

So what happens to the guy that plays at home on the weekends on his home computer with one IP Address and then he travels during the week with his job and logs in thru the hotels Wi-Fi IP Address on his laptop to play during the week...really seems a bit asinine to me !! ...Especially when they would have already verified your documents where you prove to them who you are, but that's also asinine to me to have to do that too...

What makes it worse is it's simple to program the casino software to check the user's network card to get their MAC address and use that to confirm multiple accounts.

 

[RobWin]

What makes it worse is it's simple to program the casino software to check the user's network card to get their MAC address and use that to confirm multiple accounts.

Yea, I agree Win...but the other problem with that would be like in the scenario I mentioned above where I would be playing on two different computers during any given week...

1. My Dual screen stationary home computer on the weekends and then
2. My portable laptop during the week...

And then they would see that I was playing from two separate Mac Addresses and also two separate IP Addresses...so the question remains...Do they trust who I say and tell them I am or not ??

 

[RobWin]

And the bigger question is...why should all of that really matter anyways if they are willing to accept my deposit in the first place...I believe that if they are willing to accept and also credit my deposit for play then they are further obligated to pay me my winnings when I decide to cashout without doing all of these BS ID checks and such for the simple reason that they allowed me to deposit in the first place !!

 

[anniemac]

I play on my PC at home and my laptop when I travel and have never had a problem. I have used wifi and even used my mobile phone as a modem. I have taken every sign up bonus they have offered as well as every weekly bonus. I don't think that is what it is because if that were the case, I couldn't play at any of them and believe you me, they are more than happy to take my money.

I would contact the rep here and ask him/her to check it out for me.

 

[LaHutti]

Chit like this, is the excact reason why I do NOT leave any amount of money in ANY online casino.
If all requirements are met, and there are monnies in my account I will request a withdrawal each and every time I leave the casino, and won't play in the same casino again, untill I have my money.
There are plenty of casino's to play in while I await my payment, and I can always put money back in, can't I ? (Can't remember hearing any stories where a player was refused to deposit for any (imaginary) reason )
I'm sad to say, that with all the stories we hear about sudden blocking of accounts, for more or less valid reasons (often less lately, it seems), I just don't trust ANY of them to hold my money any longer than they have to.
I, ofcourse, don't know what happened in the original posters case, but stay ON them, and PAB if needed, if you're sure that you only have one account at each casino.

Good luck.

 

[callumruss]

Chit like this, is the excact reason why I do NOT leave any amount of money in ANY online casino.
If all requirements are met, and there are monnies in my account I will request a withdrawal each and every time I leave the casino, and won't play in the same casino again, untill I have my money.
There are plenty of casino's to play in while I await my payment, and I can always put money back in, can't I ? (Can't remember hearing any stories where a player was refused to deposit for any (imaginary) reason )
I'm sad to say, that with all the stories we hear about sudden blocking of accounts, for more or less valid reasons (often less lately, it seems), I just don't trust ANY of them to hold my money any longer than they have to.
I, ofcourse, don't know what happened in the original posters case, but stay ON them, and PAB if needed, if you're sure that you only have one account at each casino.

Good luck.

my $5 breakdown is as follows:

$2k withdrawals processing and $3k balance

still no update from anyone, too early in the morning - expecting email later

 

[aodat2]

my $5 breakdown is as follows:

$2k withdrawals processing and $3k balance

still no update from anyone, too early in the morning - expecting email later

Not sure if you did this already or not, but perhaps you might wanna try contacting thisisvegas or perhaps Superior via PM and get a better reply from them here.

Perhaps this would be the best way of getting a real picture of what is going on here. I'm sure if you say your account with TIV is locked, John will be able to help you with your problem. He's a really nice guy and I'm sure he'll get to your problem if you just give him a holler.

Good luck and hope you get your money back and etc.

Ps. I've already PM thisisvegas on this thread. Hopefully will see him replying here soon.

 

[callumruss]

Pm'd John at TIV as no response from Robrival

thanks

Not sure if you did this already or not, but perhaps you might wanna try contacting thisisvegas or perhaps Superior via PM and get a better reply from them here.

Perhaps this would be the best way of getting a real picture of what is going on here. I'm sure if you say your account with TIV is locked, John will be able to help you with your problem. He's a really nice guy and I'm sure he'll get to your problem if you just give him a holler.

Good luck and hope you get your money back and etc.

Ps. I've already PM thisisvegas on this thread. Hopefully will see him replying here soon.

 

[vinylweatherman]

Monday is a holiday in many parts of the world, Labor day etc.

Tuesday should see the upper management back at their desks and dealing with this.

If Rival want me to start to play their casinos, they have a funny way of showing it with all the recent negative posts about Rival in general. While thisisvegas has an active and approachable rep, some of the information he has given does not seem to tally with some of the stories coming from players who claim to have been "screwed over" by Rival.

We have been told that all the casinos are separate entities, yet so many decisions are made software wide for individual players, and even by the same CS person!!!

This case is an alarming coincidence, a player who has been playing several accounts, and then soundly beats a 500 for 500 bonus to the tune of 5000, withdraws the allowed 2000 on day 1, and gets a software wide locking of accounts, with it now looking like a confiscation of this 5000 is on the cards.

The OP has been a Casinomeister member since 2005, so does not fit the most common player fraud pattern of joining and immediately posting of a complaint where they have been accused of fraud, and are pleading innocence.

Rival had better have damn good proof of this, or else what they have done is rogue behaviour.

 

[lauram]

I also have a account at all the rivals and i believe when i joined up i got the bonuses also. Now with saying that month or so back i lost my puter with most of my details in there and my back up cd was at the cottage. I know i know stupid. Anyways long story short i wanted to play rival that weekend downloaded thought i knew my user name pass etc. Few min in i landed a call from them saying this will make you 2 accounts the person on other end had me email off some more info and within min my details had been sent back to me i was able to deposit and play.

 

[thisisvegas]

I would rather not comment too much on this since there is an investigation going on and the details are sensitive. Support will get back to people.

John

 

[callumruss]

John, thanks for responding to my PM

would be nice if someone from security would get in touch to sort this nonsense out, but knowing rival it will drag on for weeks.....

kenny

 

[winbig]

Monday is a holiday in many parts of the world, Labor day etc.

Time warp?

Labor Day for us isn't until Sept 1st...now Memorial Day, on the other hand, isn't until May 26th.

I was confused until I figured out you were talking about Labour day...lol

Most countries celebrate Labour Day on May 1, known as May Day and International Workers' Day. In Europe the day has older significance as a rural festival which is predominantly more important than that of the Labour Day movement. The holiday has become internationalised and several countries hold multi-day celebrations including parades, shows and other patriotic and labour-oriented events.

May 1 is a national holiday in Argentina, Bangladesh, Belgium, Brazil, Bulgaria, Chile, China, Croatia, Czech Republic,Denmark, Egypt, Finland, France, Germany, Greece, Hungary, Iceland, India, Italy, Jordan, Korea, Latvia, Lithuania, Lebanon, Malaysia, Mxico, Norway, Pakistan, Paraguay, Poland, Portugal, Romania, Singapore, Slovenia, Sweden, Thailand, and Vietnam.

In Slovenia, May 2 is also a national holiday.

In Poland, while May 1 is a national holiday, it was renamed from Labour Day to simply "State Holiday" in 1990.

Ok, I'm really confused now....are they taking a 5 day weekend or something? The only holiday I know of today is Cinco de Mayo...

 

[princess]

And the bigger question is...why should all of that really matter anyways if they are willing to accept my deposit in the first place...I believe that if they are willing to accept and also credit my deposit for play then they are further obligated to pay me my winnings when I decide to cashout without doing all of these BS ID checks and such for the simple reason that they allowed me to deposit in the first place !!

I'll give you a good analogy. Let's say you went to Harrah's in Vegas, signed up for the reward card, then went to A.C. and did the same thing. You win at A.C. and they void your winnings because you played at Harrah's in Vegas.

What difference does it make?

 

[RobWin]

I'll give you a good analogy. Let's say you went to Harrah's in Vegas, signed up for the reward card, then went to A.C. and did the same thing. You win at A.C. and they void your winnings because you played at Harrah's in Vegas.

What difference does it make?

Harrah's would not do that in the first place, I can use my Total Rewards Card at any of the branded casinos within that stable all over the country and in Canada too !! I'm missing the point of your analogy...

Actually the Harrahs in AC would catch the fact that you already had a card when they entered your info in their system...and then they would just print you out that same card that you used in Vegas, they would not open you up a new card account !!

 

[winbig]

Harrah's would not do that in the first place, I can use my Total Rewards Card at any of the branded casinos within that stable all over the country and in Canada too !! I'm missing the point of your analogy...

Actually the Harrahs in AC would catch the fact that you already had a card when they entered your info in their system...and then they would just print you out that same card that you used in Vegas, they would not open you up a new card account !!

Exactly what they were trying to say....I think you've been hitting the 'shrooms too much lately Rob.

 

[RobWin]

I'll give you a good analogy. Let's say you went to Harrah's in Vegas, signed up for the reward card, then went to A.C. and did the same thing. You win at A.C. and they void your winnings because you played at Harrah's in Vegas.

What difference does it make?

OK, I will ask this another way...what do you mean by the question...

"What difference does it make?" What difference does what make ??

 

[kakata]

OK, I will ask this another way...what do you mean by the question...

"What difference does it make?" What difference does what make ??

Im quite sure she meant.
That if you open a second account at Harras and you win you would still get paid....not the same scenario for online casinos who would confiscate your winnings

 

[The Dude]

@ callumruss

Why has this thread gone on for four pages but you haven't submitted a formal complaint?

This is also in the wrong section. The thread should have been initiated in Casino Complaints - non-bonus section.

Please submit a PAB here so your issue can be addressed properly. Thanks!
Link Outdated / Removed

 

[thisisvegas]

thanks CM.

If anybody has any issues they would like resolved please Pitch a Bitch. There is a lot more to the story which is not right for me to go on forums and posting private and confidential information. For the most part we don't have a history of locking accounts and voiding winnings but if you read the terms they are no different than other casinos. If we have a player who is labeled as a bonus hunter we simply bonus ban their account, pay them but deny them of future promotions.

John

 

[maxd]

For those of you unfamiliar with the Pitch a Bitch process you'll find the procedure is pretty straightforward. Take a few minutes to complete the form -- please ensure the establishment your are filing the PAB against is not listed in the Rogue Pit (we generally don't do PABs on places that are already Rogued) -- and then we do the rest. Easy Peasy!

PS. You'll find the link to the PAB process on the front page of the site (see "PITCH A BITCH"), or in the sig of any of my posts or Bryan's posts.

 

[Nifty29]

John is right.

The forums arent exactly filled with stories of Rival casinos locking accounts for no good reason, and if it was done in error it was corrected very quickly.

It seems all is not above board with the OP and it is also right for John not to comment specifically.

One thing I do find odd is that if a casino had $5000 of my winnings and it looked like they werent going to pay etc, I would be raising 17 types of hell at every turn and certainly PAB. The OP doesnt seem to have PAB and also doesnt appear to be getting too concerned. I could be wrong of course, but where there is smoke there is most often fire.

 

[callumruss]

John is right.

The forums arent exactly filled with stories of Rival casinos locking accounts for no good reason, and if it was done in error it was corrected very quickly.

It seems all is not above board with the OP and it is also right for John not to comment specifically.

One thing I do find odd is that if a casino had $5000 of my winnings and it looked like they werent going to pay etc, I would be raising 17 types of hell at every turn and certainly PAB. The OP doesnt seem to have PAB and also doesnt appear to be getting too concerned. I could be wrong of course, but where there is smoke there is most often fire.

I have been exchanging PM's with John @ TIV for the last few days, and will not be using PAB for personal reasons explained to John. The matter is closed

 

[The Dude]

I have been exchanging PM's with John @ TIV for the last few days, and will not be using PAB for personal reasons explained to John. The matter is closed

Well since you are using this board to voice your complaint and potentially damage someone's business, how about explaining it to me? Thanks!

 

[vinylweatherman]

Well since you are using this board to voice your complaint and potentially damage someone's business, how about explaining it to me? Thanks!

Well, if this player is going to walk away from $5K rather than go to the trouble of filling in a PAB then I have to assume Rival had good cause to lock the accounts and investigate. I would not think a genuine player would so readily walk away from $5K without putting up a big fight. PAB is surely no harder than posting here, and exchanging PMs with reps.
One reason NOT to PAB would be an unwilingness to share the whole story with Bryan, which implies the OP has something to hide.

The OP has shot THEMSELVES in the foot, they only gave Rival a flesh wound, from which they will quickly recover. To damage Rival, the OP needs to PAB, and have it upheld - they will also get their $5K.

It is unusual for a member for some time here to get caught out for player fraud, but it is not unknown, so suspicion will be on the OP until they make a full explanation through PAB, or even by PM to Bryan.

 

[SlotsWizard]

My Rival casino accounts are currently locked as well. I signed up at Superior Casino earlier today, and the signup process was apparently successful, but some sort of error occurred at the end of it; the error message said to restart the casino software. I did, and it said that my account was locked. I thought nothing of it, and moved on.

A few minutes ago I tried logging into Cocoa Casino, and my account is locked there as well. No fraud has taken place, so I have emailed them to sort it out. My ThisIsVegas account is locked too, but I don't play there anyway since they keep sending me bo(g|n)us offers that I am not allowed to redeem.

But this proves that actions at one Rival casino most certainly DO affect your accounts at other Rival casinos, not that there was much doubt about that anymore anyway.

 

[SlotsWizard]

...and moments later, accounts are unlocked!

 

[chuchu59]

...and moments later, accounts are unlocked!

Did you use your wizardry to unlock them?

Seriously though, if the unlocking took place because of your earlier post, then this begs the question as to why accounts were locked so hastily in the first place. If they were locked after much consideration, why were they unlocked so easily?

It may have been a coincidence though where the SW's accounts were going to be reactivated right at this time.

 

[SlotsWizard]

Did you use your wizardry to unlock them?

Seriously though, if the unlocking took place because of your earlier post, then this begs the question as to why accounts were locked so hastily in the first place. If they were locked after much consideration, why were they unlocked so easily?

It may have been a coincidence though where the SW's accounts were going to be reactivated right at this time.

My accounts were locked because of the botched registration at Superior Casino. It seems a bit silly/protectionist to lock accounts at all Rival casinos because of a software error that occurred while signing up at a different one, but it all worked out fine for me because there was no fraud involved on my part.

 

[vinylweatherman]

My accounts were locked because of the botched registration at Superior Casino. It seems a bit silly/protectionist to lock accounts at all Rival casinos because of a software error that occurred while signing up at a different one, but it all worked out fine for me because there was no fraud involved on my part.

Unfortunately, this does Rival no favours. We have callumruss complaining of a mass locking with 5K stuck in limbo, a Rival rep claiming that locking Rival accounts is very rare indeed, and not done without good reason - but now we have the mass locking of SlotsWizard's accounts "at the drop of a hat", which seems to have been triggered by a minor software fault. Certainly, they were unlocked quickly, but the fact is, they WERE LOCKED. If such trivia can get a player's ENTIRE portfolio of Rival accounts locked (without them ever being told why unless they ask), it beggars belief that this only happens to "a couple of users".
I suspect this locking is far more common than we are lead to believe, but that most incidents are resolved because they result from trivial matters. This seems to be bourne out by the fact that many complainants seen to get their accounts unlocked after posting that they have been locked, and being advised to contact the rep.

Rival should come clean about what is REALLY going on here, this is more than just a shared database of "bonus hunters" causing accounts to be bonus banned. We are told that even bonus bans are decided at the level of individual casinos' management, yet we have this mass locking of supposedly INDEPENDENTLY operated casino accounts because of an infraction at one.

It would be like making an error at, say, Royal Vegas, and finding all your Jackpot Factory accounts instantly locked without explanation. If that happened there would be an inquiry about inappropriate sharing of personal data!

I now believe that ALL Rival casinos are the same group, just as all Virtual casinos are run by the same group, even though they are designed to look independent of each other (in Virtual's case, designed to rip off more unsuspecting players). Opening accounts at two different Rival casinos is similar to opening accounts at, say, All Slots, and then All Jackpots. Both will send Emails signed by a different manager, but they are in the same group, as well as merely sharing the same software platform.