rival casinos locked

callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
Could you be a little more detailed?
Do you mean your accounts are locked or do you mean that for some reason the software just won't load for you?




anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny
 

callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
locked..as in when you login with your username and password, a message box comes up "your account has been locked please contact suppport" - as of yet I have had no response from them

what is worse is that i have a $5k balance in davincis

kenny
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
anyone got their rival casinos locked??

just tried to login to the 4 rival casinos I have on my desktop and all 4 locked??

superior, davincis, pantasia & TIV

just played at davincis a few days ago and recently paid by superior...

live chat have no idea, "we have forwarded an email to the dept and they will inform you" response

kenny

This is ridiculous. What do they mean by saying 'you will be informed' by them. They should have given you notice plus reasons when they first locked your account. Sending you an e-mail isnt that difficult. It feels bad when you try to enter a casino and a message box tells you the account is locked. They should now offer apologies whatever the reasons are.
 

chayton

aka LooHoo
webmeister
PABnonaccred
CAG
Joined
Jun 5, 2006
Location
Edmonton Canada
actually that happened to me once before, all my Rival accounts were locked and I contacted one of the casinos (I can't remember which) They said "We'll get back to you etc..." and then a few days later I received a mail saying that the account was reopened, sorry for the inconvenience, etc etc...but they never did say why it had been closed in the first place. And all my other accounts were reopened as well. It was strange but of course I didn't have $5K sitting in there like the OP so it didn't really matter to me.
 

callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
now spoke to live chat at both DV and superior...same robot response

"emailed dept....get back to you"

I guess its just a waiting game

phone superior on the UK number - comes up "a conference call type line" enter your password

was on hold for ages on the US number, so gave up...

totally uncontactable casino outwith the live chat, who are pretty much ill informed

kenny

now PM'd robrival
 
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zebedy

No!!!! Im Spartacus
Joined
Jun 1, 2007
Location
Up a Tree
totally uncontactable casino outwith the live chat, who are pretty much ill informed

kenny

now PM'd robrival

thats so true,
i recently send my documents to all the rival casinos to be verified before i made another deposit,(because i dont have photo id i thought id better check to see if the ones i have were ok)
i was told that because i didnt have photo id i wouldnt get paid if i won so i told them to close my accounts, anyways the following moring i received a phone call from sloto cash casino saying the info i had been given was wrong, they reopened my account and gave me a free chip for the hassle,ive since contacted several reps from rival through pm and was told the same thing and got my account reopened,

what gets me was when i emailed all the rival casinos the answer i received was all from the same CS persom, i know they share support but its scarey that one person was making these decisions about all the rival casinos, and in most of the cases he was wrong,
 
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callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
just got a reply from superior

Management has decided to lock your account as there has been proof of multiple linked accounts to yours.
All linked accounts have been flagged.

Having multiple accounts is against the terms of use. We are sorry to inform you but this decision is final.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Superior Customer Service


now I was under the impression that you could have more than one rival casino account across the group??

I have looked at the T&C's and I cannot see anything to suggest this

I have mailed em back...
 

BingoT

Nurses love to give shots
Joined
Dec 16, 2004
Location
Hartford,Ct
If this is the case i'm going to open up 50 new accts at the one of the best places around Superior here I come and I want my $20.00 Free x 50.
Or Superior just put the money in my one acct.so this will save me time so I don't have to open all 50 :lolup:

Multiple accounts :eek:
 

classymom

Dormant account
Joined
Aug 2, 2007
Location
Port St lucie Florida
just got a reply from superior

Management has decided to lock your account as there has been proof of multiple linked accounts to yours.
All linked accounts have been flagged.

Having multiple accounts is against the terms of use. We are sorry to inform you but this decision is final.

If you have any further questions, please don't hesitate to contact us again.

Sincerely,
Superior Customer Service


now I was under the impression that you could have more than one rival casino account across the group??

I have looked at the T&C's and I cannot see anything to suggest this

I have mailed em back...


I have an account @ all the Rivals except Pantasia and I play at all of them. There has to be a different reason for blocking. Is there a chance you signed up more than once to the same casino?
 

anniemac

Ueber Meister
PABnoaccred
MM
Joined
Jan 30, 2007
Location
Texas, USA
I have an account with all of them so it must be something else. Did someone else use your computer to sign up with them? Maybe something like that.
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
I dont know what this means. The player was locked out of 4 different casinos. Unless he had multiple accounts in each of them, he shouldnt be locked out of them all. If he only registered one account for each of them, then he shouldnt be locked out as my understanding is that they will adopt a no-bonus approach if you sign for several rivals as the player's info is shared.

The decision is 'final' thing is so f##kingly annoying. Shouldnt they give a chance for the player to appeal. They can still keep the accounts closed in the interim. Furthermore, with $5K in the account, this looks to be a ploy to confiscate winnings. What? Robbing Peter to pay Paul so that they can use them to offset delayed payments. The processor excuse is old hat now and I dont really believe them as the problems must have been solved when they started paying some players 3 weeks ago yet there are still many waiting for cashouts dating as far back as mid-March. All Rival casinos should have cleared the backlogs within a week if they tried but it seems that they are paying sooo slowly that even the Playtech casinos will blush (remember the 4-day pending withdrawal period). For Rival, it is closer to 40 days.
 

callumruss

Dormant account
Joined
Feb 21, 2005
Location
newmilns
as far as I know I have only ever opened up one account at each of the rivals...

it is extremely strange that I take Davincis up on a 500/500 bonus offer on wednesday, meet wagering requirements at $5000, and next time I log on all rival accounts locked...

its the weekend, so I doubt I will get much of a reply from Davincis

Rival must not only share the same payment processor, but they must share player info for all my accounts to be locked as such

Hopefully it will be something stupid with their system that has caused this and the $5k win was just a coincidence, so I will give Davinci's an oppurtunity to explain this...

will update asap

kenny
 

Nifty29

Dormant account
Joined
Jun 20, 2001
Location
Turn right, then right. then right again
"multiple linked accounts" suggests the security software has flagged the accounts for having either the same IP, machine number, address or another identifying factor. Its OK to have accounts at all Rival casino, but NOT several at the same casino OR claim more than one signup bonus per household/IP etc etc

The security system has been over-zealous at times in the past at Rival, so it might be just one of those errors (i.e. it happened to me)

If not, then the OP has some explaining to do.
 

bb28

Meister Member
Joined
Nov 18, 2006
Location
US
Nifty said it...........very well I might add. :thumbsup::thumbsup:

If it ends up that you don't get your winnings, well you can always PAB.

BB
:)
 
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RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
So what happens to the guy that plays at home on the weekends on his home computer with one IP Address and then he travels during the week with his job and logs in thru the hotels Wi-Fi IP Address on his laptop to play during the week...really seems a bit asinine to me !! :rolleyes:...Especially when they would have already verified your documents where you prove to them who you are, but that's also asinine to me to have to do that too...
 

happygobrokey

Dormant account
Joined
Jul 24, 2006
Location
canada
oh i thought this earlier but forgot to mention...

it might just be their poorly-pasted way of saying you took a signup bonus from one (or more) too many rival casinos. not really that you have multiple accounts at any one casino, but multiple (term-breaking) bonus claims across the group. if that is indeed part of the terms, which appears to be the case from the previous posts. that's how it looks to me, and we all know casinos are poor at wording things.

:thumbsup:
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
So what happens to the guy that plays at home on the weekends on his home computer with one IP Address and then he travels during the week with his job and logs in thru the hotels Wi-Fi IP Address on his laptop to play during the week...really seems a bit asinine to me !! :rolleyes:...Especially when they would have already verified your documents where you prove to them who you are, but that's also asinine to me to have to do that too...

What makes it worse is it's simple to program the casino software to check the user's network card to get their MAC address and use that to confirm multiple accounts.
 

RobWin

closed account
Joined
Apr 24, 2004
Location
A Vault!
What makes it worse is it's simple to program the casino software to check the user's network card to get their MAC address and use that to confirm multiple accounts.

Yea, I agree Win...but the other problem with that would be like in the scenario I mentioned above where I would be playing on two different computers during any given week...

1. My Dual screen stationary home computer on the weekends and then
2. My portable laptop during the week...

And then they would see that I was playing from two separate Mac Addresses and also two separate IP Addresses...so the question remains...Do they trust who I say and tell them I am or not ?? :rolleyes:
 
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