Resolved : Planet7 Casino will not close my account!

[dunover]

It's complex. But from what I gather she is blocked entirely from any of their casinos - unless she sneaks in under the radar using a differing email address, etc.

The second sentence was directed at people who try to enlist the membership in seeing things their way without being fully upfront on what was going on. So no, that's not you.

OK thanks, was a bit unsure tbh.

I like to think like Nifty I'm experienced enough now to spot the half-assed stories that new posters often make bereft of all the facts, but sometimes I'm not. Cheers.

P.S. Apologies to their rep for raising my pitchfork....I just feel strongly about responsible gaming, is all.

 

[dionysus]

I like to think like Nifty I'm experienced enough now to spot the half-assed stories that new posters often make bereft of all the facts, but sometimes I'm not. Cheers.

Credit where due - Nift's helped raise my bs metre to a point of discernible reliance lol

 

[dunover]

Credit where due - Nift's helped raise my bs metre to a point of discernible reliance lol

Yeah, I found him a bit harsh on people when I first joined, highly sceptical of new posters with a whinge to put to us. It seems though, that in the majority of cases he is correct and I too have picked up on how to spot the real story behind the typical 'won't pay me the ROGUES!' or 'won't verify my identity!' type threads.....

 

[bigjohn]

Pointless post removed

 

[dionysus]

derail - edited due to thread nature

 

[alexking12k]

Great and efficient work. However, do you have any idea why the blockage wasn't made immediately upon request?

I really want to see if you will receive a response to this question! - EDITED - I saw that the casino actually replied to your question. My apologies! :0

 

[chuchu59]

I had already prepared something in response to this, but Bryan pretty much beat me to the punch with most everything (thanks, Bryan).



To answer your question, chuchu, there is zero record of any emails from this player so until I became aware of the situation, there was nothing to be done. The player claims she even sent an email to resolutions@acerevenue, but this was never received and I can say this with 100% certainty. Both greedygirl and I are included in on all emails coming through resolutions. I never received an email and I checked with greedygirl and she states she never received an email. I spoke with management and they never received an email via this address.

As Bryan already mentioned, this situation has far more involved than what the player has intimated. Once we learned that this player wanted her 'account' blocked/closed, we did so, along with the 40+ more we located, which she failed to disclose. There's much more to this story, but at this point, throwing someone who has a serious gambling problem under the bus just doesn't sit right, particularly in a public setting.

I appreciate your efforts in not throwing the OP under the bus but I am not querying why you yourself didn't have the account blocked immediately. A request for blockage should be attended to immediately and while I harbor suspicions on the intentions of the OP I do find it necessary for a casino to adhere to a request for blockage of an account instantaneously otherwise it could lead to a host of problems for player and casino alike. The fact that the OP failed to disclose her 40+ accounts could be of relevance on the size of a gambling addiction problem but should only be attended to after the account in question is closed. As for the lost emails its your word against the OP's though if Greedygirl is brought into the equation I tend to believe the former more.

 

[rena35]

Never mind

 

[blrock]

me and the bus

I appreciate your efforts in not throwing the OP under the bus but I am not querying why you yourself didn't have the account blocked immediately. A request for blockage should be attended to immediately and while I harbor suspicions on the intentions of the OP I do find it necessary for a casino to adhere to a request for blockage of an account instantaneously otherwise it could lead to a host of problems for player and casino alike. The fact that the OP failed to disclose her 40+ accounts could be of relevance on the size of a gambling addiction problem but should only be attended to after the account in question is closed. As for the lost emails its your word against the OP's though if Greedygirl is brought into the equation I tend to believe the former more.

I have the email I sent in November, the two I sent in March to the casino, the three I have sent to the reps, including the one sent to resolutions@acerevenue. I gave this casino a chance, with my money, because they were listed under probation. And, I have stopped gambling...thanks to support here and at home.

 

[maxd]

Casino confirms that this and many other accounts opened by the OP have been closed per request.