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Resolved : Planet7 Casino will not close my account!

Discussion in 'Quit Gambling' started by blrock, Mar 4, 2014.

    Mar 4, 2014
  1. blrock

    blrock Non-Gambler PABrogue

    Occupation:
    teacher
    Location:
    USA
    I have requested three times for my account to be closed. Once in November of 2013 and twice in March of 2014. I told them that I have an addiction to the games and they still have not closed my account. I need help...please.

    Binny
     
  2. Mar 5, 2014
  3. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    How do you know it's not closed?
     
    1 person likes this.
  4. Mar 5, 2014
  5. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    :rolleyes: Because safe to say, the OP is still playing.

    @OP - look, a reutable casino SHOULD close accts when requested. However, they aren't therapists. If you KNOW you have a problem, then do something about it. Delete the casinos from your harddrive. Get GamBlock. Go to meetings. Oh, say, stay out of gambling forums. Bryan can move you to the reserved section no problem.
     
    1 person likes this.
  6. Mar 5, 2014
  7. maphesto

    maphesto Ueber Meister CAG MM webmeister

    Location:
    Sweden
    I don't want to come quick to conclusions but I found this little, tiny, text in Binny's post:

    This might, I say might, have made her to come back for the games again. ;)

    @op:

    Binny, this casino is on the Casinomeister's rogue list. However, they are trying to get out of that list and they have a rep here!

    Also, are you sure that you told them to close your account due to your addiction/gambling problem? I suggest you ask Bryan to move you to the quit gambling group as Dionysus said!
     
    1 person likes this.
  8. Mar 5, 2014
  9. blrock

    blrock Non-Gambler PABrogue

    Occupation:
    teacher
    Location:
    USA
    yes, yes, and yes

    Yes I told them three times, yes I contacted their rep through the link listed at Casinomeister, and yes I have removed it from my hard drive. And I know it is still open because I can sign on through their website on instant-play. And yes I am getting help, but this would make it a lot easier for me.
     
    1 person likes this.
  10. Mar 5, 2014
  11. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    @Dionysis - I don't think you realize how serious a gambling addiction can be. Some of us try to stay away are we are simply not able. I've been there myself. Your response came across a little bit rude and hence my response to you. I agree that ALL casinos should have a self exclusion policy. Unfortunately that is not the case. I managed to get myself banned from all accredited casinos/sportsbooks but one. They refused to ban me for life. The only way I am able to stay away is by having my parent control 100% of my money. Otherwise, I'd probably be dead broke and homeless by now.
     
    1 person likes this.
  12. Mar 5, 2014
  13. blrock

    blrock Non-Gambler PABrogue

    Occupation:
    teacher
    Location:
    USA
    I apologize for being or sounding rude...I was and still am upset. I have made another contact this morning (with another link -resolutions@acerevenue) and still no one has taken any action on this. Again, I'm sorry.

    Binny
     
  14. Mar 5, 2014
  15. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    1. gosh, is it? Had no idea, what with my years of college, life experience, own gambling and say the 20 years being around gamblers, casinos and gambling forums. But thank so verily for the heads-up :rolleyes:
    2. I'm not under any obligation to sugar-coat and go 'there, there, it's ok'. That's what moms and loan sharks are for. If someone needs a hug, they aren't in the right place. Frankly, a GAMBLING forum - is the last place. The OP, a self-admitted gambler, shouldn't even BE here to read it.
     
    1 person likes this.
  16. Mar 5, 2014
  17. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Ignore the negative comments. You have admitted to them, and more importantly to yourself that you have a problem. Any responsible casino will take this VERY seriously, and indeed the accredited ones do. The trouble is, a disreputable joint will recognize that an addict is an easy source of cash, will often do anything to find sizeable funds to deposit AND play them until they bust out. If you have a pattern of doing this, a bad casino will not want you to stop irrespective of an addiction.

    Unfortunately sometimes the only way to get banned from bad sites is to win big. That is very wrong.

    Try and PM the rep as this should not be happening, and good luck with your recovery.
     
    4 people like this.
  18. Mar 5, 2014
  19. 3jokers

    3jokers Full Member webmeister

    Occupation:
    Gambling Affiliate
    Location:
    Pembroke, Malta
    I have to agree 100% with dunover here. I hope they act quick and make sure you can't access your account ever again. Most casinos close accounts asap when you write to them and tell them you have a gambling problem but a few even tries to give you bonuses to stay, even when you clearly states how big the problem is. It's all about how credible the casino is really.
     
    1 person likes this.
  20. Mar 5, 2014
  21. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    Binny - I wasn't saying that you are rude, I was addressing Dionysis. :)
     
  22. Mar 5, 2014
  23. alexking12k

    alexking12k Experienced Member

    Occupation:
    Commodities trader
    Location:
    Los Angeles, CA
    Dionysis - you are missing the point. Your advice is valid; however, with the sickness that is gambling addiction, the last thing an addict needs is to be hammered down brutally. I'm not saying that you should sugarcoat anything, just say it in a certain way that will drive the point home and that won't make anyone feel worse than they already do, that's all.
    This may sound weird but, being on gambling forums actually helps me keep my sickness in check as I see more people like me on here and it makes me feel that I am not alone in my struggles, which has a helping effect.
     
  24. Mar 5, 2014
  25. dionysus

    dionysus can turn wine into water CAG MM

    Occupation:
    n/a
    Location:
    I'm a Canucklehead
    ok. Fair point. Though of course, because that may work for you does not mean that will work for everyone else - elsewise Bryan wouldn't have the function, which he does utilize from time to time, to place players in the 'quit gambling group', and away from the temptation of the rest of the forum.

    Regardless, if your preferred method, is to be kind, patient and understanding, that's certainly your prerogative. What is is NOT, is my obligation.
    I didn't miss your point. I just don't happen to subscribe to it. ;)
     
  26. Mar 6, 2014
  27. TawniVirtualAce

    TawniVirtualAce I-Gaming Industry Representative

    Occupation:
    Casino Rep
    Location:
    Worldwide
    I received a PM this morning from blrock regarding this request. As soon as I received the PM I took all the necessary steps to ensure this player has been blocked from Planet 7 and any other casino usage. I have received confirmation from management that this has indeed been employed.
     
  28. Mar 6, 2014
  29. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Great and efficient work. However, do you have any idea why the blockage wasn't made immediately upon request?
     
  30. Mar 6, 2014
  31. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    Because they hadn't yet read this thread in Casinomeister....:D
     
    1 person likes this.
  32. Mar 7, 2014
  33. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I think that's being a bit unfair, especially when you aren't aware of the player's situation. She has over 40 accounts and a minimum of 8 differing emails. This makes tracking down her casino accounts a bit difficult.

    I feel it's doubly unfair to come here and beat up a casino for no legitimate reason but only to vent your vexation - especially when this umbrage should be targeted at oneself.
     
    1 person likes this.
  34. Mar 7, 2014
  35. 3jokers

    3jokers Full Member webmeister

    Occupation:
    Gambling Affiliate
    Location:
    Pembroke, Malta
    I think he was just kidding, you in a bad mode ;)
     
  36. Mar 7, 2014
  37. dunover

    dunover Unofficial T&C's Editor Staff Member CAG PABnononaccred PABnonaccred PABinit mm3 webmeister

    Occupation:
    International Money Launderer
    Location:
    the bus shelter, opposite GCHQ Benhall
    40 at the same casino/group? But surely if a player tries to close say via live chat, it would become apparent immediately to CS that the account they were communicating through is the one to be closed?

    As for your second sentence I'm not sure if that's aimed at me or all of us or why it should be targeted at myself/ourselves - not being obtuse here, genuinely don't follow your drift!

    Ah, bugger it, bedtime for me now anyway......:Read:
     
  38. Mar 7, 2014
  39. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    It's complex. But from what I gather she is blocked entirely from any of their casinos - unless she sneaks in under the radar using a differing email address, etc.

    The second sentence was directed at people who try to enlist the membership in seeing things their way without being fully upfront on what was going on. So no, that's not you.
     
    1 person likes this.

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