How do you know it's not closed?
I told them that I have an addiction to the games and they still have not closed my account.
@Dionysis - I don't think you realize how serious a gambling addiction can be. Some of us try to stay away are we are simply not able. I've been there myself. Your response came across a little bit rude and hence my response to you. I agree that ALL casinos should have a self exclusion policy. Unfortunately that is not the case. I managed to get myself banned from all accredited casinos/sportsbooks but one. They refused to ban me for life. The only way I am able to stay away is by having my parent control 100% of my money. Otherwise, I'd probably be dead broke and homeless by now.
@Dionysis - I don't think you realize how serious a gambling addiction can be. Some of us try to stay away are we are simply not able. I've been there myself. Your response came across a little bit rude and hence my response to you. I agree that ALL casinos should have a self exclusion policy. Unfortunately that is not the case. I managed to get myself banned from all accredited casinos/sportsbooks but one. They refused to ban me for life. The only way I am able to stay away is by having my parent control 100% of my money. Otherwise, I'd probably be dead broke and homeless by now.
I apologize for being or sounding rude...I was and still am upset. I have made another contact this morning (with another link -resolutions@acerevenue) and still no one has taken any action on this. Again, I'm sorry.
Binny
I apologize for being or sounding rude...I was and still am upset. I have made another contact this morning (with another link -resolutions@acerevenue) and still no one has taken any action on this. Again, I'm sorry.
Binny
1. gosh, is it? Had no idea, what with my years of college, life experience, own gambling and say the 20 years being around gamblers, casinos and gambling forums. But thank so verily for the heads-up
2. I'm not under any obligation to sugar-coat and go 'there, there, it's ok'. That's what moms and loan sharks are for. If someone needs a hug, they aren't in the right place. Frankly, a GAMBLING forum - is the last place. The OP, a self-admitted gambler, shouldn't even BE here to read it.
I have requested three times for my account to be closed. Once in November of 2013 and twice in March of 2014. I told them that I have an addiction to the games and they still have not closed my account. I need help...please.
I received a PM this morning from blrock regarding this request. As soon as I received the PM I took all the necessary steps to ensure this player has been blocked from Planet 7 and any other casino usage. I have received confirmation from management that this has indeed been employed.
Great and efficient work. However, do you have any idea why the blockage wasn't made immediately upon request?
I think that's being a bit unfair, especially when you aren't aware of the player's situation. She has over 40 accounts and a minimum of 8 differing emails. This makes tracking down her casino accounts a bit difficult.Because they hadn't yet read this thread in Casinomeister....
I think that's being a bit unfair, especially when you aren't aware of the player's situation. She has over 40 accounts and a minimum of 8 differing emails. This makes tracking down her casino accounts a bit difficult.
I feel it's doubly unfair to come here and beat up a casino for no legitimate reason but only to vent your vexation - especially when this umbrage should be targeted at oneself.
40 at the same casino/group? But surely if a player tries to close say via live chat, it would become apparent immediately to CS that the account they were communicating through is the one to be closed?
As for your second sentence I'm not sure if that's aimed at me or all of us or why it should be targeted at myself/ourselves - not being obtuse here, genuinely don't follow your drift!
Ah, bugger it, bedtime for me now anyway......:Read:
Originally Posted by chuchu59
Great and efficient work. However, do you have any idea why the blockage wasn't made immediately upon request?
Just as a polite coutesy, and for clarification, you might want to edit your post. The way you quoted it, its looks as though chuchu made that statement.