[RESOLVED] Palace-Group: Jackpot In A Flash Casino. Withdrawal - Customer treatment

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
:mad:

Wohheee... I thought yesterday when I managed to cash out 400$.
I wrote them via chat - please flush my account..hehe..and due to the fact that I had some cashout from the Spin Palace Casino...that they had my details. BUT, I asked them (on chat) Do yo need more information and stuff like that and of course WHEN the money will fly into my click2pay account.
24hours - was the answer....exactly..in the next 24 hours.

So I took a sneaky eye at my account...guess what, no payment..ok it was 12 o`clock, high noon. Ok, no problem. BUT, I felt a bad thing deep down in my stomach, so I chatted again with the guys at the casino.
"Any problems that could make any turbulences with my withdrawal?"

"NO - if there will be any - we will inform you by mail- still24hours".

So...I waited til evening. Guess again...nothing. So I wrote / chatted again and asked about the payment..hehe I know I can be really annyoing:)

And hey-hey...No payment until monday!!
"Sorry XXX you as supporter told me TWICE - payment in the next 24hours. And suddenly....you want to tell me. Due to the holiday there is a delay".

What a superb way to treat a customer. Its not the thing that the money will come on Monday. Its the way how I feel. Like a stupid idiot - if the casinos wants you to wait - you have to wait.
This really pisses me off.....ok....now I feel better:p

I am really sick of being treated that way. When I say, we will meet a 4, then its 4 o`clock and not 8:30. Why didn`t they told me that before???

Anyway....the best wishes to you all!
Greetings
 

Palace Group

Dormant account
Joined
Oct 7, 2005
Location
Online
My apologies

Hi,

I am really sorry to hear you were given incorrect information.
Please PM me your account details and I will look and see why this happened.

Kind regards,

Darran
The Palace Group
 
Last edited:

paul02085

Dormant account
Joined
Jan 29, 2002
Location
USA
:mad:

Wohheee... I thought yesterday when I managed to cash out 400$.
I wrote them via chat - please flush my account..hehe..and due to the fact that I had some cashout from the Spin Palace Casino...that they had my details. BUT, I asked them (on chat) Do yo need more information and stuff like that and of course WHEN the money will fly into my click2pay account.
24hours - was the answer....exactly..in the next 24 hours.

So I took a sneaky eye at my account...guess what, no payment..ok it was 12 o`clock, high noon. Ok, no problem. BUT, I felt a bad thing deep down in my stomach, so I chatted again with the guys at the casino.
"Any problems that could make any turbulences with my withdrawal?"

"NO - if there will be any - we will inform you by mail- still24hours".

So...I waited til evening. Guess again...nothing. So I wrote / chatted again and asked about the payment..hehe I know I can be really annyoing:)

And hey-hey...No payment until monday!!
"Sorry XXX you as supporter told me TWICE - payment in the next 24hours. And suddenly....you want to tell me. Due to the holiday there is a delay".

What a superb way to treat a customer. Its not the thing that the money will come on Monday. Its the way how I feel. Like a stupid idiot - if the casinos wants you to wait - you have to wait.
This really pisses me off.....ok....now I feel better:p

I am really sick of being treated that way. When I say, we will meet a 4, then its 4 o`clock and not 8:30. Why didn`t they told me that before???

Anyway....the best wishes to you all!
Greetings

U r right u can be really annoying.:)
 

chuchu59

gambling addict
PABnonaccred
CAG
Joined
Sep 26, 2004
Location
SOMEWHERE IN ASIA
When we say within 24 hours sometimes it means 1 working day so if the 27th is a holiday, then it is only natural that the payment is effected on the next Monday.

Of course this would be entirely different if both the 27th and 28th were not holidays.
 

Edward D. Wood

Dormant account
Joined
Oct 30, 2007
Location
europe
[resolved] all things are cleared....

hehe...I am the annoyer - there are many annoyers, but this is the real one.
without my annyoing - there is no annoyment (olalala--verbal acrobatism).
//praying end



Well well - all things are cleared, and it way my fault! I was just too nervous over my winning that I didn`t got it right.
Darran sorted things out - thanks for that!!!!!

Sorry for the useless hassles:notworthy
 
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