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[RESOLVED] Palace-Group: Jackpot In A Flash Casino. Withdrawal - Customer treatment

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Edward D. Wood, Dec 28, 2007.

    Dec 28, 2007
  1. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe
    :mad:

    Wohheee... I thought yesterday when I managed to cash out 400$.
    I wrote them via chat - please flush my account..hehe..and due to the fact that I had some cashout from the Spin Palace Casino...that they had my details. BUT, I asked them (on chat) Do yo need more information and stuff like that and of course WHEN the money will fly into my click2pay account.
    24hours - was the answer....exactly..in the next 24 hours.

    So I took a sneaky eye at my account...guess what, no payment..ok it was 12 o`clock, high noon. Ok, no problem. BUT, I felt a bad thing deep down in my stomach, so I chatted again with the guys at the casino.
    "Any problems that could make any turbulences with my withdrawal?"

    "NO - if there will be any - we will inform you by mail- still24hours".

    So...I waited til evening. Guess again...nothing. So I wrote / chatted again and asked about the payment..hehe I know I can be really annyoing:)

    And hey-hey...No payment until monday!!
    "Sorry XXX you as supporter told me TWICE - payment in the next 24hours. And suddenly....you want to tell me. Due to the holiday there is a delay".

    What a superb way to treat a customer. Its not the thing that the money will come on Monday. Its the way how I feel. Like a stupid idiot - if the casinos wants you to wait - you have to wait.
    This really pisses me off.....ok....now I feel better:p

    I am really sick of being treated that way. When I say, we will meet a 4, then its 4 o`clock and not 8:30. Why didn`t they told me that before???

    Anyway....the best wishes to you all!
    Greetings
     
  2. Dec 28, 2007
  3. Palace Group

    Palace Group Dormant account

    Occupation:
    Customer Support
    Location:
    Online
    My apologies

    Hi,

    I am really sorry to hear you were given incorrect information.
    Please PM me your account details and I will look and see why this happened.

    Kind regards,

    Darran
    The Palace Group
     
    Last edited: Dec 28, 2007
  4. Dec 28, 2007
  5. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe

    Hi Darran
    *pling* You`ve go mail

    Greetings
     
  6. Dec 29, 2007
  7. paul02085

    paul02085 Senior Member

    Occupation:
    Fishing :)
    Location:
    USA
    U r right u can be really annoying.:)
     
  8. Dec 29, 2007
  9. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    When we say within 24 hours sometimes it means 1 working day so if the 27th is a holiday, then it is only natural that the payment is effected on the next Monday.

    Of course this would be entirely different if both the 27th and 28th were not holidays.
     
  10. Dec 31, 2007
  11. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe
    hehe...I am the annoyer - there are many annoyers, but this is the real one.
    without my annyoing - there is no annoyment (olalala--verbal acrobatism).
    //praying end
     
  12. Jan 2, 2008
  13. Edward D. Wood

    Edward D. Wood Dormant account

    Occupation:
    Computer stuff
    Location:
    europe
    [resolved] all things are cleared....



    Well well - all things are cleared, and it way my fault! I was just too nervous over my winning that I didn`t got it right.
    Darran sorted things out - thanks for that!!!!!

    Sorry for the useless hassles:notworthy
     

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