[RESOLVED] Palace-Group: Jackpot In A Flash Casino. Withdrawal - Customer treatment

[Edward D. Wood]

Wohheee... I thought yesterday when I managed to cash out 400$.
I wrote them via chat - please flush my account..hehe..and due to the fact that I had some cashout from the Spin Palace Casino...that they had my details. BUT, I asked them (on chat) Do yo need more information and stuff like that and of course WHEN the money will fly into my click2pay account.
24hours - was the answer....exactly..in the next 24 hours.

So I took a sneaky eye at my account...guess what, no payment..ok it was 12 o`clock, high noon. Ok, no problem. BUT, I felt a bad thing deep down in my stomach, so I chatted again with the guys at the casino.
"Any problems that could make any turbulences with my withdrawal?"

"NO - if there will be any - we will inform you by mail- still24hours".

So...I waited til evening. Guess again...nothing. So I wrote / chatted again and asked about the payment..hehe I know I can be really annyoing

And hey-hey...No payment until monday!!
"Sorry XXX you as supporter told me TWICE - payment in the next 24hours. And suddenly....you want to tell me. Due to the holiday there is a delay".

What a superb way to treat a customer. Its not the thing that the money will come on Monday. Its the way how I feel. Like a stupid idiot - if the casinos wants you to wait - you have to wait.
This really pisses me off.....ok....now I feel better

I am really sick of being treated that way. When I say, we will meet a 4, then its 4 o`clock and not 8:30. Why didn`t they told me that before???

Anyway....the best wishes to you all!
Greetings

 

[Palace Group]

My apologies

Hi,

I am really sorry to hear you were given incorrect information.
Please PM me your account details and I will look and see why this happened.

Kind regards,

Darran
The Palace Group

 

[Edward D. Wood]

Hi,

I am really sorry to hear you were given incorrect information.
Please PM me your account details and I will look and see why this happened.

Kind regards,

Darran
The Palace Group

Hi Darran
*pling* You`ve go mail

Greetings

 

[paul02085]

Wohheee... I thought yesterday when I managed to cash out 400$.
I wrote them via chat - please flush my account..hehe..and due to the fact that I had some cashout from the Spin Palace Casino...that they had my details. BUT, I asked them (on chat) Do yo need more information and stuff like that and of course WHEN the money will fly into my click2pay account.
24hours - was the answer....exactly..in the next 24 hours.

So I took a sneaky eye at my account...guess what, no payment..ok it was 12 o`clock, high noon. Ok, no problem. BUT, I felt a bad thing deep down in my stomach, so I chatted again with the guys at the casino.
"Any problems that could make any turbulences with my withdrawal?"

"NO - if there will be any - we will inform you by mail- still24hours".

So...I waited til evening. Guess again...nothing. So I wrote / chatted again and asked about the payment..hehe I know I can be really annyoing

And hey-hey...No payment until monday!!
"Sorry XXX you as supporter told me TWICE - payment in the next 24hours. And suddenly....you want to tell me. Due to the holiday there is a delay".

What a superb way to treat a customer. Its not the thing that the money will come on Monday. Its the way how I feel. Like a stupid idiot - if the casinos wants you to wait - you have to wait.
This really pisses me off.....ok....now I feel better

I am really sick of being treated that way. When I say, we will meet a 4, then its 4 o`clock and not 8:30. Why didn`t they told me that before???

Anyway....the best wishes to you all!
Greetings

U r right u can be really annoying.

 

[chuchu59]

When we say within 24 hours sometimes it means 1 working day so if the 27th is a holiday, then it is only natural that the payment is effected on the next Monday.

Of course this would be entirely different if both the 27th and 28th were not holidays.

 

[Edward D. Wood]

U r right u can be really annoying.

hehe...I am the annoyer - there are many annoyers, but this is the real one.
without my annyoing - there is no annoyment (olalala--verbal acrobatism).
//praying end

 

[Edward D. Wood]

[resolved] all things are cleared....

hehe...I am the annoyer - there are many annoyers, but this is the real one.
without my annyoing - there is no annoyment (olalala--verbal acrobatism).
//praying end

Well well - all things are cleared, and it way my fault! I was just too nervous over my winning that I didn`t got it right.
Darran sorted things out - thanks for that!!!!!

Sorry for the useless hassles:notworthy