A thumbs-up for Redbet from me
Last week I got a PM from Andy offering me an NDB and a match-up bonus at Redbet if I'd let him know my user ID at the casino. I hadn't asked him for anything, he was just responding to a post I'd made on the forums that I was finding their email offers pretty uninspiring and wasn't much motivated to deposit there again. (I deposited the full 200EUR for their 100% 200EUR SUB and busted out a country mile before getting anywhere close to meeting the WR, it was a bit of a tawdry session, truth be told.)
I thanked him for this offer, passed on my user ID and indeed he did come back to me with an NDB and a decent bonus offer with a sensible WR. The NDB in particular was far more generous than I was expecting, with a fair WR attached.
So I set about the NetEnt slots at Redbet and finally had that nice little run on NetEnt slots that has completely eluded me up to now.
Nothing massively exciting stakes wise, just my usual low-rolling at 30-60cents per spin, and nothing overly exciting wins wise, although there were quite a few hits in the region of 100x stake, and a nice 125x stake hit on Starburst.
I got decent sessions out of Dead or Alive, Starburst, Beach (this one is growing on me), Jack & The Beanstalk (I love this slot, the free spins round is genius), Zombies, Mega Fortune (got to have a go haven't you
) and Thunderfist.
Was able to make a withdrawal of 300EUR from the NDB after meeting the WR, and as soon as that is paid I'll be depositing straight back in to have another play there.
Needless to say this level of service from Redbet and Andy has much impressed me. He didn't have to contact me and offer me an NDB or a bonus, and TBH I wasn't expecting to meet the WR on the NDB, but I did appreciate the gesture. In fact, having taken the NDB, I'd already pre-loaded the card I use to fund my Neteller account with 200EUR in anticipation of busting out on the NDB so that I could immediately deposit to take advantage of the bonus offer he'd sent me, but as it turns out that isn't required at this time.
Point being, with this proactive customer service Andy has basically got Redbet a customer for the foreseeable future. Whenever I fancy playing NetEnt slots from now on, Redbet will get my deposits, simple as that. No doubt all my sessions won't be as lucky as this one has been (it was a fair few hours play spread over two evenings), but I don't mind bad luck, that happens with gambling, I do however appreciate good, active, responsive customer service from a casino and those are the casinos who get my money.
If my experience is indicative of how Redbet generally do business, then it's no surprise to me that they're doing well