Hi all,
I have been playing various online casinos for approximately 20 years on and off winning and losing in that time with no issues.
I recently signed up to one where I deposited and played through a total of £1600 over a period of 3-4 hours which I lost, unfortuantely.
When I signed in the following day I found my account closed. It seems after talking on live chat that this was because I'd self excluded 4 years ago from their site.
I have subsequently discovered that had I won they would not have paid out. This means I was unknowingly gambling with only one of two outcomes possible - losing or breaking even. Are these therefore valid bets in the sense that by their own admission they wouldn't have paid out on any wins.
Aside from the fact they allowed play despite an SE. Do you think I'd have reasonable grounds to file a complaint with the Casino concerned and does anyone think this has any chance of a favourable outcome (i.e a refund of deposits)?
Anyone experienced similar. Any advice and or thoughts appreciated.
I have been playing various online casinos for approximately 20 years on and off winning and losing in that time with no issues.
I recently signed up to one where I deposited and played through a total of £1600 over a period of 3-4 hours which I lost, unfortuantely.
When I signed in the following day I found my account closed. It seems after talking on live chat that this was because I'd self excluded 4 years ago from their site.
I have subsequently discovered that had I won they would not have paid out. This means I was unknowingly gambling with only one of two outcomes possible - losing or breaking even. Are these therefore valid bets in the sense that by their own admission they wouldn't have paid out on any wins.
Aside from the fact they allowed play despite an SE. Do you think I'd have reasonable grounds to file a complaint with the Casino concerned and does anyone think this has any chance of a favourable outcome (i.e a refund of deposits)?
Anyone experienced similar. Any advice and or thoughts appreciated.