PurePoker did a hit-and-run?

[RakePayer]

On Feb 11, I attempted to withdraw about $1500 from my PurePoker account. Up until today, I didn't get paid.

Calls to Player Support were fruitless
- Apparently there are some "unspecified difficulties"
- The "best I could do was have patience"
- It was "impossible to say when the cashout would arrive"

Today (or yesterday) the PurePoker site went offline.....

I'll be pitching a bitch later this weekend, when I get to my home emailbox.

 

[freakin]

Hmm. Same thing happened to me. I didn't realize the sites were offline. This could be bad.

 

[TrixSlice]

I'm glad someone posted this. I was going to post it, but I don't participate much here. I deposited $4,000 into this Poker room and waiting for about the same withdrawal. They keep saying 24 hours and nothing! Now their site is offline, and I'm worried. I'm thinking of contacting NETeller to warn them. I'd hate to see this place withdrawal their NETeller balance and run, $4,000 is a lot of money to me.

 

[jetset]

This is what they have up on the site:

Temporarily Offline

Unfortunately our website is temporarily offline.

We will be online again shortly.

Thank you for your patience.

I don't have this in my database from some reason, can anyone tell me what software/network this is - we can possibly probe in that direction?

 

[JohnGalt]

Futurebet

 

[jetset]

Oh, s*** that's not good news - these guys have a bummer reputation and are not good communicators, especially when it's an issue that's bad news.

I'll have a go at them, nevertheless.

Any other developments please post them here.

 

[JohnGalt]

I got an email yesterday,

"Dear XXXX,

We'd like to invite you to visit us and check out some of the great new games and bonus offers we have for you!

If you have any questions or concerns with our system we'd love to hear from you. Please contact one our customer service representatives at:

Email: support@playersupport.com
Toll Free Phone: 1-888-689-8522

Thank you. "

Hmm...

 

[jetset]

Interesting. I've just checked again now and the site is still down (07h50 - GMT +2)

And I have not yet received a response from the Futurebet people or Pure Poker, although I contacted them over a weekend and that may be the reason for the lack of reaction.

 

[jetset]

Here's the official response from Futurebet as the licensor of PurePoker:

Hi Brian,

Thank you kindly for your e-mail, unfortunately, the site is
"temporarily" down due to financial restructuring by Pure Poker. We are
working closely with them in order to rectify the situation and come to
a quick resolution regarding their player concerns.

If you have any further questions or concerns please do not hesitate to
contact me.

Sincerely,
Arnold

--
Arnold Lal
Director of Client Relations
Email: alal@futurebet.com
Direct: 604-909-3317

Futurebet Gaming Systems
Suite 1300, 1500 West Georgia St
Vancouver, B.C. Canada
V6G 2Z6

That "financial restructuring" sounds ominously like a euphemism for broke, and I have pressed Futurebet for details of arrangements for looking after the owed players in the event that this restructuring does not pan out. I've also suggested to them that it might be a good idea to communicate with their player base and let them know what's happening as developments occur.

BTW after doing some homework it appears that Pure Poker has not committed to the eCOGRA standards or seal requirements, so that avenue is not going to work, I'm afraid.

 

[TrixSlice]

Glad you recieved a response. I assumed with a Poker room my funds would be secure. What I don't understand is my profit at this place wasn't much, which means they took my deposit and used it to pay other players. What is a Poker room doing taking huge amounts of player money out of the bank?

Sounds like the owner decided to take an early year bonus. Hopefully I'm wrong, and hopefully this 'futurebet' works things out.

 

[Simmo!]

... due to financial restructuring...

I changed my credit card provider recently but I managed to complete this tricky financial restructuring manoeuvre without any website down time at all. Quite an achievement i thought.

 

[hogua]

I am owed over $3500 by this site (pure poker).

I requested a cashout on 2/14 and am still waiting. Customer support tells me that my request was forwarded a that I'll be contacted within 24 hours. I've been told that daily for over a week, and no one has contacted me.

While the homepage is still "temporarially down", I was able to find my way to their cashier page. I entered my account id and password expecting to be able to log in and see the status of my cashout. Instead I got the following message:

"The selected account has been set to inactive. If this is an error, please contact customer service."


This was the first, and probably the last, time I ever deposit at a Futurebet sie.

 

[RakePayer]

I can confirm this....my account is inactive as well.

Whether I ever play at a Futurebet site again, will largely be determined by how they handle this incident.

 

[The Dude]

I'm going to try and yank some chains on this today. Meanwhile, I am baffled beyond belief why some of you have dumped so much money into these joints.

 

[Vesuvio]

I'm going to try and yank some chains on this today. Meanwhile, I am baffled beyond belief why some of you have dumped so much money into these joints.

Agreed it looks a bit reckless, but I'm far less baffled by people depositing at dubious outfits that give good bonuses than by those throwing their money at slots at somewhere like 32Red Each to their own...

 

[The Dude]

Agreed it looks a bit reckless, but I'm far less baffled by people depositing at dubious outfits that give good bonuses than by those throwing their money at slots at somewhere like 32Red Each to their own...

Well, we're going to seriously disagree here. When you dump money into a joint, you are not only supporting their business, but you are directly supporting everything they stand for - including their ethics and capabilities to run a casino.

You (2nd person plural - directed at most everyone) need to see beyond the "good bonuses" and take a bit more responsibility with your role as a player.

 

[Pinababy69]

Well, we're going to seriously disagree here. When you dump money into a joint, you are not only supporting their business, but you are directly supporting everything they stand for - including their ethics and capabilities to run a casino.

And what percentage of complaints here at CM originate from uninformed players "chasing" bonuses at less than reputable casinos/poker rooms?

 

[Vesuvio]

When you dump money into a joint, you are not only supporting their business, but you are directly supporting everything they stand for - including their ethics and capabilities to run a casino.

On the whole casinos would be happier without the "support" of bonus hunters. It's not a glowing endorsement when you play somewhere with the sole aim of making money from them.

And what percentage of complaints here at CM originate from uninformed players "chasing" bonuses at less than reputable casinos/poker rooms?

There's nothing to suggest these players were uninformed. They just took a calculated risk with probably a small percentage of the money they've earned from doing the same thing in the past. Of course complaints arise because of bonuses - without bonuses the casinos wouldn't need to cheat as they can just rely on the house edge to take your money (not to say they wouldn't cheat anyway!).

Besides, where would the fun be in this site without complaints and disputes? "Which slot's hot?" isn't for everyone.

 

[Pinababy69]

Besides, where would the fun be in this site without complaints and disputes?

Not so sure that Bryan and some of the people who have been screwed over by rogue casinos would agree that it's "fun". But hey, whatever floats your boat Vesuvio.

 

[ergopro]

There are a lot of poker players out there that deposit and win big...As of my opinion...not many of them have had Futurebet red-flagged if they haven't visited any watchdog sites...How can anyone know? There are numerous operations that seem fancy and reliable with good bonus offers that eventually rip their players off...

 

[The Dude]

There are a lot of poker players out there that deposit and win big...As of my opinion...not many of them have had Futurebet red-flagged if they haven't visited any watchdog sites...How can anyone know? There are numerous operations that seem fancy and reliable with good bonus offers that eventually rip their players off...

Speaking from experience, in many cases of player problems - players fail to do any investigating whatsoever on a casino, they just click some banner and off they go. What stops someone from Googling a casino name or software provider? That's how you know.

Google "futurebet", "online casino problems", "black widow casino problems", etc., etc., and you have a lot of information to deal with. But some people don't give a hoot how they throw their money around. I'm not trying to be critical - this is merely an observation.

 

[hogua]

I'm going to try and yank some chains on this today. Meanwhile.

Thank you for jumping into this so quickly. Any help and/or answers will be greatly appreciated.

I am baffled beyond belief why some of you have dumped so much money into these joints.

I did do some research on Futurebet. I saw they had some past problems but looked to be working to make amends

I noticed they were listed as "under observation+" by Casinomeister. However, I also saw thr following on this site as well:

have spoken with one of the owners of Futurebet, and he answered many of the questions that I had about their operations. And each issue that I had with his operations were answered. I am pretty much satisfied that this company is on the right track: players are to be protected from failed casinos, and operators are to conduct business in an ethical manner. This was one of my main concerns about their operations.

With Futurebet going on record as protecting players from fraud and ensuring that operators are ethical, it sure sounded like they are turning things arounds and put the past issues behind them.

Hopefully, Futurebet will honor their commitment to protect players and will use this situation to prove thier commitment to protect players.

 

[The Dude]

...I am pretty much satisfied that this company is on the right track: players are to be protected from failed casinos, and operators are to conduct business in an ethical manner. This was one of my main concerns about their operations.

This was over a year ago and they seem to be slipping off to where they used to be before then. I'll be getting a hold of them to see what's up.

 

[TrixSlice]

CasinoMeister, I had no idea what futurebet was or thought I should search for them. I assumed Poker Rooms had no idea to screw players as they make their profits on the rakeback. I'm new to Poker and had no idea a Poker room would ditch.

I notified NETeller, they reminded me that they do not provide a collection service (I know) but they would do the best they could. I appreciate any help.

 

[uungy]

CasinoMeister, I had no idea what futurebet was or thought I should search for them. I assumed Poker Rooms had no idea to screw players as they make their profits on the rakeback. I'm new to Poker and had no idea a Poker room would ditch.

I notified NETeller, they reminded me that they do not provide a collection service (I know) but they would do the best they could. I appreciate any help.

I give a big to Neteller, they helped me with casinoforaces, I have been waiting for a withdrawal for nearly a month. I contacted Neteller, and they chased my money, and got paid! So you may have a good chance!