PurePoker did a hit-and-run?

RakePayer

Dormant account
Joined
Nov 18, 2004
Location
The Hague, NL
On Feb 11, I attempted to withdraw about $1500 from my PurePoker account. Up until today, I didn't get paid.

Calls to Player Support were fruitless
- Apparently there are some "unspecified difficulties"
- The "best I could do was have patience"
- It was "impossible to say when the cashout would arrive"

Today (or yesterday) the PurePoker site went offline.....

I'll be pitching a bitch later this weekend, when I get to my home emailbox.
 

TrixSlice

Dormant account
Joined
Jan 12, 2005
Location
CA
I'm glad someone posted this. I was going to post it, but I don't participate much here. I deposited $4,000 into this Poker room and waiting for about the same withdrawal. They keep saying 24 hours and nothing! Now their site is offline, and I'm worried. I'm thinking of contacting NETeller to warn them. I'd hate to see this place withdrawal their NETeller balance and run, $4,000 is a lot of money to me.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
This is what they have up on the site:

Temporarily Offline

Unfortunately our website is temporarily offline.

We will be online again shortly.

Thank you for your patience.

I don't have this in my database from some reason, can anyone tell me what software/network this is - we can possibly probe in that direction?
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Oh, s*** that's not good news - these guys have a bummer reputation and are not good communicators, especially when it's an issue that's bad news.

I'll have a go at them, nevertheless.

Any other developments please post them here.
 

JohnGalt

Dormant account
Joined
Jan 25, 2005
Location
iugljk
I got an email yesterday,

"Dear XXXX,

We'd like to invite you to visit us and check out some of the great new games and bonus offers we have for you!

If you have any questions or concerns with our system we'd love to hear from you. Please contact one our customer service representatives at:

Email: support@playersupport.com
Toll Free Phone: 1-888-689-8522

Thank you. "

Hmm...
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Interesting. I've just checked again now and the site is still down (07h50 - GMT +2)

And I have not yet received a response from the Futurebet people or Pure Poker, although I contacted them over a weekend and that may be the reason for the lack of reaction.
 

jetset

RIP Brian
CAG
Joined
Feb 22, 2001
Location
Earth
Here's the official response from Futurebet as the licensor of PurePoker:

Hi Brian,

Thank you kindly for your e-mail, unfortunately, the site is
"temporarily" down due to financial restructuring by Pure Poker. We are
working closely with them in order to rectify the situation and come to
a quick resolution regarding their player concerns.

If you have any further questions or concerns please do not hesitate to
contact me.

Sincerely,
Arnold

--
Arnold Lal
Director of Client Relations
Email: alal@futurebet.com
Direct: 604-909-3317

Futurebet Gaming Systems
Suite 1300, 1500 West Georgia St
Vancouver, B.C. Canada
V6G 2Z6

That "financial restructuring" sounds ominously like a euphemism for broke, and I have pressed Futurebet for details of arrangements for looking after the owed players in the event that this restructuring does not pan out. I've also suggested to them that it might be a good idea to communicate with their player base and let them know what's happening as developments occur.

BTW after doing some homework it appears that Pure Poker has not committed to the eCOGRA standards or seal requirements, so that avenue is not going to work, I'm afraid.
 

TrixSlice

Dormant account
Joined
Jan 12, 2005
Location
CA
Glad you recieved a response. I assumed with a Poker room my funds would be secure. What I don't understand is my profit at this place wasn't much, which means they took my deposit and used it to pay other players. What is a Poker room doing taking huge amounts of player money out of the bank?

Sounds like the owner decided to take an early year bonus. Hopefully I'm wrong, and hopefully this 'futurebet' works things out.
 

Simmo!

Moderator
Staff member
Joined
May 29, 2004
Location
England
jetset said:
... due to financial restructuring...
:rolleyes:

I changed my credit card provider recently but I managed to complete this tricky financial restructuring manoeuvre without any website down time at all. Quite an achievement i thought. :D
 

hogua

Dormant account
Joined
Jun 28, 2005
Location
los angeles
I am owed over $3500 by this site (pure poker).

I requested a cashout on 2/14 and am still waiting. Customer support tells me that my request was forwarded a that I'll be contacted within 24 hours. I've been told that daily for over a week, and no one has contacted me.

While the homepage is still "temporarially down", I was able to find my way to their cashier page. I entered my account id and password expecting to be able to log in and see the status of my cashout. Instead I got the following message:

"The selected account has been set to inactive. If this is an error, please contact customer service."


This was the first, and probably the last, time I ever deposit at a Futurebet sie.
 
Last edited:

RakePayer

Dormant account
Joined
Nov 18, 2004
Location
The Hague, NL
I can confirm this....my account is inactive as well.

Whether I ever play at a Futurebet site again, will largely be determined by how they handle this incident.
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
I'm going to try and yank some chains on this today. Meanwhile, I am baffled beyond belief why some of you have dumped so much money into these joints.
 

Vesuvio

Dormant account
Joined
Apr 23, 2004
Location
UK
Casinomeister said:
I'm going to try and yank some chains on this today. Meanwhile, I am baffled beyond belief why some of you have dumped so much money into these joints.
Agreed it looks a bit reckless, but I'm far less baffled by people depositing at dubious outfits that give good bonuses than by those throwing their money at slots at somewhere like 32Red :D Each to their own...
 

Casinomeister

Forum Cheermeister
Staff member
Joined
Jun 30, 1998
Location
Bierland
Vesuvio said:
Agreed it looks a bit reckless, but I'm far less baffled by people depositing at dubious outfits that give good bonuses than by those throwing their money at slots at somewhere like 32Red :D Each to their own...
Well, we're going to seriously disagree here. When you dump money into a joint, you are not only supporting their business, but you are directly supporting everything they stand for - including their ethics and capabilities to run a casino.

You (2nd person plural - directed at most everyone) need to see beyond the "good bonuses" and take a bit more responsibility with your role as a player.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Well, we're going to seriously disagree here. When you dump money into a joint, you are not only supporting their business, but you are directly supporting everything they stand for - including their ethics and capabilities to run a casino.
And what percentage of complaints here at CM originate from uninformed players "chasing" bonuses at less than reputable casinos/poker rooms?
 

Vesuvio

Dormant account
Joined
Apr 23, 2004
Location
UK
Casinomeister said:
When you dump money into a joint, you are not only supporting their business, but you are directly supporting everything they stand for - including their ethics and capabilities to run a casino.
On the whole casinos would be happier without the "support" of bonus hunters. It's not a glowing endorsement when you play somewhere with the sole aim of making money from them.

Pinababy69 said:
And what percentage of complaints here at CM originate from uninformed players "chasing" bonuses at less than reputable casinos/poker rooms?
There's nothing to suggest these players were uninformed. They just took a calculated risk with probably a small percentage of the money they've earned from doing the same thing in the past. Of course complaints arise because of bonuses - without bonuses the casinos wouldn't need to cheat as they can just rely on the house edge to take your money (not to say they wouldn't cheat anyway!).

Besides, where would the fun be in this site without complaints and disputes? "Which slot's hot?" isn't for everyone.
 

Pinababy69

RIP Lisa
Joined
Oct 15, 2004
Location
Toronto, Ontario - Canada
Besides, where would the fun be in this site without complaints and disputes?
Not so sure that Bryan and some of the people who have been screwed over by rogue casinos would agree that it's "fun". But hey, whatever floats your boat Vesuvio. :)
 

ergopro

Experienced Member
PABnononaccred
Joined
Apr 29, 2004
There are a lot of poker players out there that deposit and win big...As of my opinion...not many of them have had Futurebet red-flagged if they haven't visited any watchdog sites...How can anyone know? There are numerous operations that seem fancy and reliable with good bonus offers that eventually rip their players off...
 

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