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PurePoker did a hit-and-run?

Discussion in 'Poker Complaints' started by RakePayer, Feb 24, 2006.

    Feb 24, 2006
  1. RakePayer

    RakePayer Dormant account

    Location:
    The Hague, NL
    On Feb 11, I attempted to withdraw about $1500 from my PurePoker account. Up until today, I didn't get paid.

    Calls to Player Support were fruitless
    - Apparently there are some "unspecified difficulties"
    - The "best I could do was have patience"
    - It was "impossible to say when the cashout would arrive"

    Today (or yesterday) the PurePoker site went offline.....

    I'll be pitching a bitch later this weekend, when I get to my home emailbox.
     
  2. Feb 25, 2006
  3. freakin

    freakin Dormant account

    Occupation:
    NOC Technician
    Location:
    Seattle
    Hmm. Same thing happened to me. I didn't realize the sites were offline. This could be bad.
     
  4. Feb 25, 2006
  5. TrixSlice

    TrixSlice Dormant account

    Occupation:
    Student
    Location:
    CA
    I'm glad someone posted this. I was going to post it, but I don't participate much here. I deposited $4,000 into this Poker room and waiting for about the same withdrawal. They keep saying 24 hours and nothing! Now their site is offline, and I'm worried. I'm thinking of contacting NETeller to warn them. I'd hate to see this place withdrawal their NETeller balance and run, $4,000 is a lot of money to me.
     
  6. Feb 26, 2006
  7. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    This is what they have up on the site:

    Temporarily Offline

    Unfortunately our website is temporarily offline.

    We will be online again shortly.

    Thank you for your patience.

    I don't have this in my database from some reason, can anyone tell me what software/network this is - we can possibly probe in that direction?
     
  8. Feb 26, 2006
  9. JohnGalt

    JohnGalt Dormant account

    Location:
    iugljk
    Futurebet
     
  10. Feb 26, 2006
  11. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Oh, s*** that's not good news - these guys have a bummer reputation and are not good communicators, especially when it's an issue that's bad news.

    I'll have a go at them, nevertheless.

    Any other developments please post them here.
     
  12. Feb 27, 2006
  13. JohnGalt

    JohnGalt Dormant account

    Location:
    iugljk
    I got an email yesterday,

    "Dear XXXX,

    We'd like to invite you to visit us and check out some of the great new games and bonus offers we have for you!

    If you have any questions or concerns with our system we'd love to hear from you. Please contact one our customer service representatives at:

    Email: This email is not visible to you.
    Toll Free Phone: 1-888-689-8522

    Thank you. "

    Hmm...
     
  14. Feb 27, 2006
  15. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Interesting. I've just checked again now and the site is still down (07h50 - GMT +2)

    And I have not yet received a response from the Futurebet people or Pure Poker, although I contacted them over a weekend and that may be the reason for the lack of reaction.
     
  16. Feb 27, 2006
  17. jetset

    jetset Ueber Meister CAG

    Occupation:
    Senior Partner, InfoPowa News Service
    Location:
    Earth
    Here's the official response from Futurebet as the licensor of PurePoker:

    Hi Brian,

    Thank you kindly for your e-mail, unfortunately, the site is
    "temporarily" down due to financial restructuring by Pure Poker. We are
    working closely with them in order to rectify the situation and come to
    a quick resolution regarding their player concerns.

    If you have any further questions or concerns please do not hesitate to
    contact me.

    Sincerely,
    Arnold

    --
    Arnold Lal
    Director of Client Relations
    Email: This email is not visible to you.
    Direct: 604-909-3317

    Futurebet Gaming Systems
    Suite 1300, 1500 West Georgia St
    Vancouver, B.C. Canada
    V6G 2Z6

    That "financial restructuring" sounds ominously like a euphemism for broke, and I have pressed Futurebet for details of arrangements for looking after the owed players in the event that this restructuring does not pan out. I've also suggested to them that it might be a good idea to communicate with their player base and let them know what's happening as developments occur.

    BTW after doing some homework it appears that Pure Poker has not committed to the eCOGRA standards or seal requirements, so that avenue is not going to work, I'm afraid.
     
  18. Feb 28, 2006
  19. TrixSlice

    TrixSlice Dormant account

    Occupation:
    Student
    Location:
    CA
    Glad you recieved a response. I assumed with a Poker room my funds would be secure. What I don't understand is my profit at this place wasn't much, which means they took my deposit and used it to pay other players. What is a Poker room doing taking huge amounts of player money out of the bank?

    Sounds like the owner decided to take an early year bonus. Hopefully I'm wrong, and hopefully this 'futurebet' works things out.
     
  20. Feb 28, 2006
  21. Simmo!

    Simmo! Moderator Staff Member

    Occupation:
    Web Dev.
    Location:
    England
    :rolleyes:

    I changed my credit card provider recently but I managed to complete this tricky financial restructuring manoeuvre without any website down time at all. Quite an achievement i thought. :D
     
  22. Mar 1, 2006
  23. hogua

    hogua Dormant account

    Occupation:
    gambler
    Location:
    los angeles
    I am owed over $3500 by this site (pure poker).

    I requested a cashout on 2/14 and am still waiting. Customer support tells me that my request was forwarded a that I'll be contacted within 24 hours. I've been told that daily for over a week, and no one has contacted me.

    While the homepage is still "temporarially down", I was able to find my way to their cashier page. I entered my account id and password expecting to be able to log in and see the status of my cashout. Instead I got the following message:

    "The selected account has been set to inactive. If this is an error, please contact customer service."


    This was the first, and probably the last, time I ever deposit at a Futurebet sie.
     
    Last edited: Mar 1, 2006
  24. Mar 1, 2006
  25. RakePayer

    RakePayer Dormant account

    Location:
    The Hague, NL
    I can confirm this....my account is inactive as well.

    Whether I ever play at a Futurebet site again, will largely be determined by how they handle this incident.
     
  26. Mar 1, 2006
  27. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    I'm going to try and yank some chains on this today. Meanwhile, I am baffled beyond belief why some of you have dumped so much money into these joints.
     
  28. Mar 1, 2006
  29. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    Agreed it looks a bit reckless, but I'm far less baffled by people depositing at dubious outfits that give good bonuses than by those throwing their money at slots at somewhere like 32Red :D Each to their own...
     
  30. Mar 1, 2006
  31. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    Well, we're going to seriously disagree here. When you dump money into a joint, you are not only supporting their business, but you are directly supporting everything they stand for - including their ethics and capabilities to run a casino.

    You (2nd person plural - directed at most everyone) need to see beyond the "good bonuses" and take a bit more responsibility with your role as a player.
     
  32. Mar 1, 2006
  33. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    And what percentage of complaints here at CM originate from uninformed players "chasing" bonuses at less than reputable casinos/poker rooms?
     
  34. Mar 1, 2006
  35. Vesuvio

    Vesuvio Dormant account

    Location:
    UK
    On the whole casinos would be happier without the "support" of bonus hunters. It's not a glowing endorsement when you play somewhere with the sole aim of making money from them.

    There's nothing to suggest these players were uninformed. They just took a calculated risk with probably a small percentage of the money they've earned from doing the same thing in the past. Of course complaints arise because of bonuses - without bonuses the casinos wouldn't need to cheat as they can just rely on the house edge to take your money (not to say they wouldn't cheat anyway!).

    Besides, where would the fun be in this site without complaints and disputes? "Which slot's hot?" isn't for everyone.
     
  36. Mar 1, 2006
  37. Pinababy69

    Pinababy69 RIP Lisa

    Occupation:
    Crusader
    Location:
    Toronto, Ontario - Canada
    Not so sure that Bryan and some of the people who have been screwed over by rogue casinos would agree that it's "fun". But hey, whatever floats your boat Vesuvio. :)
     
  38. Mar 1, 2006
  39. ergopro

    ergopro Senior Member

    Occupation:
    Webmaster
    Location:
    Gamblers Anonymous
    There are a lot of poker players out there that deposit and win big...As of my opinion...not many of them have had Futurebet red-flagged if they haven't visited any watchdog sites...How can anyone know? There are numerous operations that seem fancy and reliable with good bonus offers that eventually rip their players off...
     

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