PurePoker did a hit-and-run?

[cbe2869]

Pure Poker

This is ridiculous. I don't even have any money involved here and I'm disgusted. Pokerroom/Ongame shouldn't let their reputation be sullied by the likes of FutureBet and the skins they license to. I'm sick of PurePoker, Revolutionary, and Bayou. So I guess I'm really sick of FutureBet! Hard to believe Daniel Negraneu would be associated with a skin (Full Contact) licensed through these folks. I guess the next Future Bet license for a poker room will be going to Dutch Boyd. Now that wouldn't be surprising.

 

[Edvard]

My account is still set to inactive, i have tried contacting the casino via email but i get no answear. I tried the live-support and they said they would get back to me but so far nothing

At least some of you seem to get an offer...

 

[jsp377]

Hang tight, a legitimate offering is in the making.

Any movement on this?

 

[The Dude]

Any movement on this?

I was told last Tuesday that the finishing touches were being put on this. You should hear something soon.

soon = alles ist Relativ

 

[winbig]

soon = alles ist Relativ

[translated]everything is relative

Gotta love Google

 

[Jay]

Ten days since "last Tuesday", so I figured I'd check in...

 

[Jay]

Bump, now that another week has passed...

 

[jsp377]

Pretty sure CM has been outta town, first for the affiliates conference in Amsterdam, then on vacation in Spain. Should be back next Tuesday? Then hopefully we'll hear something good.

 

[Jay]

Pretty sure CM has been outta town, first for the affiliates conference in Amsterdam, then on vacation in Spain. Should be back next Tuesday? Then hopefully we'll hear something good.

Well, I guess it's too much to ask that FutureBet would actually send an EMAIL to their customers who got locked out for two months due only to the fault of the casino...

 

[JackShack]

Players Contacted

All Players have been contacted (including JAY) or at the very least attempted to be contacted.
If you have not been contacted send an email to [email protected]

Notice to PurePoker.com customers.Pino has stepped in to help out all Purepoker customers. If you have an outstanding balance and have not yet been contacted send an email to [email protected]. All players that had signed up and deposited funds prior to February 7th, 2006 may withdrawal at anytime. Players that signed up between February 7th and 17th will be paid out over the next 4 months with few conditions. Players that signed up after February 17th can also withdraw anytime.This agreement was only possible with help and co-operation of Futurebet Gaming Systems (the software provider). Futurebet has made a huge effort to get his issue resolved to everyones satisfaction.

 

[jetset]

So, Pino's still involved in this solution, but without knowing what the *few conditions* pertaining to the withdrawals (which presumably cover all monies in player accounts) it is difficult to assess the fairness of this offer, and the 4months of instalments will not appeal to everyone.

How do the aggrieved players feel?

 

[jetset]

Apparently "Pino" did not appreciate my remark above, judging by the rather abrasive email I received from him today. I stand by those comments, nevertheless.

Pino says that every player owed has been looked after and is happy with the arrangements that he has apparently made with them in private on the contents of their accounts at PurePoker.

Whilst I cannot comment on that as it is outside the scope of my information I guess the players themselves will have the last word on it.

In the meantime, here's my response to this operator which really sums up my personal view of the PurePoker debacle:

I'm not entirely sure I like your tone in this email, Pino but I will nevertheless give you the courtesy of a response.

If you have met all the PurePoker obligations to the legitimately owed players (and time will soon enough tell if you have) then the matter is clearly resolved, although the delays and attempts to bargain players down from what was owed to them will inevitably have damaged the PurePoker brand, and by association that of Futurebet too in my view.

That is purely the fault of management in not bringing this matter to a fair conclusion in a reasonable amount of time and with efficient and open communication.

Instead, we have had players subjected to the stress of ignored emails, telephoned "take it or leave it" offers and attempts to reduce monies owed, all over many weeks without direct communication.

That does little for trust, and believe it or not trust is very important from a player perspective.

We will continue to monitor this matter and if necessary comment on it now and in the future.

If the new ownership of PurePoker is smart, it will look after the remaining players and operate in an efficient and honest manner with timely payouts, solid communications and respect for the players.

If not....I wouldn't bet on your chances of surviving too much longer.

 

[Jay]

All Players have been contacted (including JAY) or at the very least attempted to be contacted.
If you have not been contacted send an email to [email protected]

Notice to PurePoker.com customers.Pino has stepped in to help out all Purepoker customers. If you have an outstanding balance and have not yet been contacted send an email to [email protected]. All players that had signed up and deposited funds prior to February 7th, 2006 may withdrawal at anytime. Players that signed up between February 7th and 17th will be paid out over the next 4 months with few conditions. Players that signed up after February 17th can also withdraw anytime.This agreement was only possible with help and co-operation of Futurebet Gaming Systems (the software provider). Futurebet has made a huge effort to get his issue resolved to everyones satisfaction.

This is correct. I was contacted about a month ago, by phone, and offered the "wager four times and we'll give you all the money over four months" offer described here. When I accepted, one fourth of the total money owed to me was unlocked in my account.

However, I've never received anything in writing, which makes me a little nervous. This is the only casino I've ever played at that makes repeated phonecalls but sends no emails or physical letters. What I don't have is a schedule of when the next payment would arrive (today is exactly one month from the first one), or any indication of whether I'm allowed to cash out the money before the four months are up, or what. It's all very informal, and I don't really like "informal".

As for FutureBet, Pino was very clear when he called that he was not the owner of the PurePoker site (at the time.. maybe he has it now), and he didn't work for FB either; he was just trying to unwind the mess for them. Therefore I've never been contacted by FutureBet, even with a form letter that says, "Yes, we know the owners of PurePoker took your deposits and went into hiding when they couldn't pay the bonuses and winnings, and we're trying to find a solution." Nada. I find that disappointing. This is not Pino's fault.. it just says something about FB's attitude toward their clients' customers.

 

[paul02085]

I was told last Tuesday that the finishing touches were being put on this. You should hear something soon.

soon = alles ist Relativ

Boy what a great solution.

"This agreement was only possible with help and co-operation of Futurebet Gaming Systems (the software provider). Futurebet has made a huge effort to get his issue resolved to everyones satisfaction."

Many thanks to Futurebet for their "huge effort", lol.

 

[jeremiahsjohnso]

This is correct. I was contacted about a month ago, by phone, and offered the "wager four times and we'll give you all the money over four months" offer described here. When I accepted, one fourth of the total money owed to me was unlocked in my account.

However, I've never received anything in writing, which makes me a little nervous. This is the only casino I've ever played at that makes repeated phonecalls but sends no emails or physical letters. What I don't have is a schedule of when the next payment would arrive (today is exactly one month from the first one), or any indication of whether I'm allowed to cash out the money before the four months are up, or what. It's all very informal, and I don't really like "informal".

I'm not sure those terms are what anyone signed up for, but they don't sound overly onerous or unreasonable.

Why can't such an offer just be put in simple writing and issued to the players? It would probably end most of the discussion here.

 

[Jay]

I'm not sure those terms are what anyone signed up for, but they don't sound overly onerous or unreasonable.

Why can't such an offer just be put in simple writing and issued to the players? It would probably end most of the discussion here.

Shortly after I posted here, Pino emailed me with confirmation of what the cashout rules, schedule, and wagering requirements are.

As this thread proves, you can never tell when someone you're dealing with online will just disappear (hit by a truck, or whatever), so it's good to at least get one written confirmation . I do believe Pino will honor the agreement anyway... as long as he doesn't get hit by a truck

(by the way, a few years ago a co-worker made a comment like that about me, and two days later my car was totalled by a cement truck on the highway)

 

[paul02085]

Is this debacle over yet?

 

[RakePayer]

Well....having started this thread, I'm happy to say that its finally winding to an end. I've never had the troubles with Pino that some people are describing. I merely asked him for a description of the T&C and received them in the hour. When something was unclear, I asked, and he sent me a larger explanation and a calculation example. Whenever I email Pino I get a reply within the day, and to me its clear the guy is trying to make the best of a Former-PurePoker-Owners-created mess.

I've received the first of my four installments two weeks ago, played them 4x (made a little profit ), cashed them out some days ago and received it tonight.

So I (at least) am very happy with the arrangements Pino and Futurebet (and let's not forget the meister) have made for me.

 

[Jay]

Just to follow up...

The second "installment" has been put into my PurePoker account. The withdrawal for my first installment cleared in under three hours. A lot better than most casinos I've dealt with

 

[rainermaria]

hmmm....I also deposited money in purepoker with an account I signed up for on February 9th it looks like. I played a considerable amount of blackjack and poker then got the same site inactive issues. I left town for a couple months due to some family emergencies and actually forgot all about the site. When going through old Neteller records today I noticed the withdrawal and attempted to log into the account and was told my account was inactive and I should contact Pino.

I contacted him this afternoon but haven't heard back yet. I hope I get a resolution to this as well.

How can they just inactivate my account with all of my money in there?

 

[freakin]

hmmm....I also deposited money in purepoker with an account I signed up for on February 9th it looks like. I played a considerable amount of blackjack and poker then got the same site inactive issues. I left town for a couple months due to some family emergencies and actually forgot all about the site. When going through old Neteller records today I noticed the withdrawal and attempted to log into the account and was told my account was inactive and I should contact Pino.

I contacted him this afternoon but haven't heard back yet. I hope I get a resolution to this as well.

How can they just inactivate my account with all of my money in there?

The former owners ran off without paying their players. Pino apparently has a handful of other sites with Futurebet and they asked him to clear up the situation. He's decided to repay the players the full amount they are owed in 4 equal installments over 4 months, and require 4x playthrough on the amount each month.

 

[winbig]

He's decided to repay the players the full amount they are owed in 4 equal installments over 4 months, and require 4x playthrough on the amount each month.

Oh how f'n generous of him. Does this playthrough apply only to those that recieved bonuses, or are players risking their own money for a playthrough that shouldn't exist?

 

[freakin]

Oh how f'n generous of him. Does this playthrough apply only to those that recieved bonuses, or are players risking their own money for a playthrough that shouldn't exist?

I'm not sure how it works out if you didn't receive a bonus, but I belive for players that did receive a bonus, it is playthrough on whatever your balance is, regardless of whether or not you made money

 

[winbig]

I'm not sure how it works out if you didn't receive a bonus, but I belive for players that did receive a bonus, it is playthrough on whatever your balance is, regardless of whether or not you made money

I can understand that, it's the part of it being a blanket 4x, even for those that didn't take a bonus.

 

[Jay]

How can they just inactivate my account with all of my money in there?

Did you not read this thread?

 

[B00T]

*bump*

Did anyone not get a payment for July? Supposedly the 5th installment out of 4?

 

[Jay]

*bump*

Did anyone not get a payment for July? Supposedly the 5th installment out of 4?

I assume you mean 4th.

No I didn't. The cashout of my 3rd installment has also been blocked. Pino said he'd be in touch about it Real Soon Now. Two weeks now, so I was thinking about starting a brand new thread on the subject.

 

[freakin]

I was apparently late rolling over the first deposit so I guess I'm still one behind all of you guys. I still haven't gotten my 3rd deposit.... i also lost my 2nd deposit trying to complete the extra rollover these guys are making me do...

 

[Jay]

Pino did get in touch with me after my post, above, and after some discussion, he immediately processed my pending cashout and credited my last installment. Now it's just a question of winning a lot of money at blackjack

 

[Reef]

I guess this is the most effective way to contact Pino. My last 2 or 3 emails in July have not been replied to. Please contact me regarding last installment, Pino.

 

[Reef]

Update: Pino paid my last installment of about $300 in "free money" as opposed to adding it to my balance. Unfortunately, I did not know that this had a 100x wagering rate of clearance. Quite the increase in wagering from 4x as specified earlier. I was also giving / going to give more action on the poker tables. I busted that and more trying to clear the "free money".

 

[freakin]

Pino credited my 3rd installment sometime between my last post and last night.

It was credited as regular cash like he agreed to before. I assume it had the same 4x rollover he wanted before, but I gambled it up with some multihand blackjack and lost it of my own accord

 

[Reef]

I've had time to think about this whole deal. I am pretty disappointed in it, not because I busted, but because the terms were changed halfway through. 4x wagering on blackjack was originally agreed on. Then my last payment mysteriously turned into 100x wagering.

Did anyone else have their payments go from 4x wagering to 100x?

Shortly after I busted, Pino offered to have my last payment clear at a rate of 30% of rake. He was also disappointed that I did not play as much poker as others. With an $800 bankroll, only NL100 was reasonable, but also a waste of time for me as NL600 is my normal stake. I did not want to deposit more because Pino was "this close" to "walk(ing) away" from the site.

 

[slotqueeny]

Not a hard topic to discuss, you were all screwed.

When you get nothing or do this, most of the time you 'do this'

 

[rainermaria]

update

Pino isn't even standing by his recently "revised" terms now.

He still owed me two payments of $300 each and offered me $300 immediately and the other $300 as either 100X rollover in the casino or 30% rakeback. Neither of those appealed to me so I decided to just take the $300 and count the other $300 as a loss (keep in mind I still haven't even received all of my original deposit back yet, nevermind bonus or winnings)

Then he cancelled that withdrawal and my account.

THANKS FUTUREBET! THANKS ONGAME!