My understanding is that the casino has asked you several times for a clear image of your ID. Not only have you not complied but you've been quite abusive to them in their attempts to get what they need from you.
Abusive in chat? I asked them why they needed fulltime proof of employement and then asked them why and how 10 different copies of my ID sent at 3-4 differnet times were not "acceptable" and then the response i get is, "Please contact cashier!" who never responds, yeah im going to get a little angry. How about you guys make the support able to support people with some sort of information, or how about you think a little further and wonder why no poker sites have you send every single piece of information there is about you to some random people in an office...
You will usually be asked to send in such information, however, this should be dealt with COMPETENTLY by the casino. If support ask you to contact the cashier for further assistance, then the cashier team MUST BE EQUIPPED TO ASSIST. To simply ignore all contacts is not good enough, and is why you, and other players, get angrier. Politeness has NOT worked, so often getting more aggressive, even abusive, is the more common way to make people start to listen. This is how "life" works in general. You should always start polite, but when this politeness is "abused" by the person or company you are in contact with, because they decide you can be "messed around", and you will just "take it" rather than complain, they need that "wake up call". Turning abusive is probably not the most effective way to achieve this, but sometimes it does work, and faster than other methods.
The more subtle approach, often MORE effective, is to "go over their heads". Identify the level at which you are being "blocked", and find someone who is their superior in the organisation, and go direct. Sometimes, customers take a grievance to the media, which has often been the MOST effective way to get "justice" for a clear cut case of wrongdoing. In less clear cases, contacting the CEO's office directly can work wonders.
In this particular case, you can "go over their heads" at two levels. The first is direct to the Club World rep here at the forum, and the second is a more formal PAB complaint.
These two routes have often broken down the "brick wall" encountered when dealing with front line CS.
Club World should realise that had the cashier team NOT ignored your emails, this issue could have been resolved quietly, perhaps by them suggesting HOW you could get clearer copies of your documents produced and sent to them. Much of the help they should have given you has already been given to you in this thread. Look at ways of producing the document images digitally, and sending them to the cashier team by email. Check the images first on your monitor to ensure that the images are clear enough so that any TEXT is clearly readable, and that the WHOLE document lies within the picture, no cropped edges.
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