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Problem with.. You guessed it.. Club USA

Discussion in 'Casino Complaints - Non-Bonus Issues' started by Lynchie51588, Nov 19, 2010.

    Nov 19, 2010
  1. Lynchie51588

    Lynchie51588 Dormant account PABnononaccred

    Occupation:
    Manager
    Location:
    Sandwich Illinois
    So I put in 50, get 50 matched, do the playthrough, end at 350. First they ask for my documents whih were stated by one of them to be my ID, a bill, and the form. I go do that at the library, wait the next day and confirm they arrived. I get a response that now they need a couple more things, Proof of fulltime employement????, voided out check, and my ID is too blurry, oh okay thanks for telling me all this at once you idiots.... I go back to the library copy everything that they ask for, send them again, this time making 5 copies of my ID all different contrasts and sizes. I wait another day again and come back on and they tell me my ID is too blurry and that I should find a different way to get them my ID, and that I still need proof of fulltime eployement. What is the deal with this? Do they not realize they are going poor because of the fact that more and more are getting spot lighted for being non-paying scams? I mean really, this is the LAST time I deal with one of these shady ass places. No poker site is ever like this, I guess thats because they aren't based around games that are rigged...
     
  2. Nov 19, 2010
  3. 3mptyseat

    3mptyseat Quit Gambling PABnonaccred

    Occupation:
    Pressing Buttons
    Location:
    California de Norte
    I have been a weekly depositor and cashed out...

    ....a few times at CWgroup casinos, but this week I made a withdrawal at allstar, and they redeposited my withdrawal right back into my acct with no email or any correspondence...(it was on a bonus chip with a max cashout, so this was either deliberate or an unusual mistake... ) Since then I have sent email after email to the cashiers to no avail...To no response even... The csr's and the rep here have been helpful, but this whole situation is confusing and given that I never really win at their sites anyway, a weird way to treat a nearly daily depositor... In fact, I have depo'd at a ClubWorldGroup casino nearly everyday since mid September and besides a similarly rigid document verification process to the OP, I have been met with nothing but exhuberant CSR's bonus chips and generous offers...

    I will save my breath for now, and see how this plays out, but I concur with the OP...WTF?
     
    Last edited: Nov 19, 2010
  4. Nov 19, 2010
  5. rockycatt

    rockycatt meistercatt

    Occupation:
    carpenter
    Location:
    Boston
    send a digital camera pic of the doc's they come out crystal clear there fax back form should be reworded to digital image response
     
  6. Nov 19, 2010
  7. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    My understanding is that the casino has asked you several times for a clear image of your ID. Not only have you not complied but you've been quite abusive to them in their attempts to get what they need from you.

    If you want to solve your problem give them what they need. If not, why are you wasting our time? :mad:
     
  8. Nov 19, 2010
  9. jelsmith

    jelsmith Zombicidal Maniac PABnononaccred

    Occupation:
    Special Effects Make-up Artist
    Location:
    nashville tn
    Do you have a scanner? Just scan and send as an attachment they are crystal.:rolleyes:
     
  10. Nov 19, 2010
  11. SlotsLover

    SlotsLover Senior Member PABnorogue PABnononaccred3 MM PABinit PABaccred

    Occupation:
    teacher
    Location:
    California
    complaining

    Do most of the posters here just like to complain? ClubUSA is one of the very best casinos online. If one cannot get along with them, they had better never try most of the other casinos.

    If you want unlimited payments immediately, go to your local casino where you will NEVER get a bonus to play extra with or be able to play in the comfort of your house.

    Processing of payments is an issue with all online casinos, especially if you live in USA. If ClubUSA owed me $1M, I would not take 99c/$1.00, that is how much trust I have in them.

    Let's please not try to accuse every single casino of being rogues, not wanting to pay legitimate winners and fixing the software. It's really getting old and tiresome. Let's try to stick to important issues, like wtf is up with EWX. If the gov't really seized their money, can't we get a gov't report on this?

    Sorry for the rant, I guess I woke up on the wrong side of the bed this AM (maybe because I have a lot of $$$ in EWX :) )
     
  12. Nov 19, 2010
  13. billy_g22

    billy_g22 Dormant account

    Occupation:
    supervisor
    Location:
    California
    I have nothing but good things to say about the whole club world group. I've heard the complaint a few times about them being picky with docs and not having clear ID's but if your having a problem one way just try it another. Like someone said, a digital camera is probably the way your going to have to go.

    Once you get all your docs cleared everything is pretty smooth with these casinos. Almost always you'll get paid the next day. (unless it's a weekend/holiday.)
     
  14. Nov 19, 2010
  15. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    They could be more helpful though than just saying "it's too blurry". The OP just went and did it all again. FIVE TIMES, and he DID try different contrasts. Maybe he was abusive because of the COST of having this done. He is probably charged for ALL SIX copies he has already made, yet he is just told "go and do it again".

    The question is WHY are they too blurry. Most likely it is because public facilities are poorly maintained, and produce poorer copies in general. A digital photo IS better at producing a decent image, yet hardly gets a mention as an alternative. Calling it a "faxback form" doesn't help either, since this is the WORST POSSIBLE way to get a clear copy of a PICTURE. Faxes were originally designed for TEXT, which is why performance tends to be poor with pictures. Public fax machines also suffer from poor maintenance.

    A basic cellphone could probably take a good enough image even with the basic camera that often comes with them.

    "Proof of employment" can be pretty vague. What exactly DOES prove employment? Each employer does things differently, some don't even issue "paperwork" as such where the jobs are low skilled such as "flipping burgers". Some don't even HAVE a full time job, and there is currently NO requirement in the terms that state you must be employed in order to play there. There IS a term banning students, so proof that you are NOT a student should be enough. A bank statement should be good enough for this, as it will show ANY kind of income, even if NOT from traditional full time employment. It will also indicate it's source, even if vaguely.


    It seems there have been a rash of cases recently based on Club World asking for proof of employment. This possibility really SHOULD be in the terms, so that players know that they might be asked to provide this.

    For the industry as a whole, players need better advice on how to get CLEAR copies of their documents so that they don't suffer from casinos rejecting their efforts. Documents often look clear to players, but maybe this has more to do with them knowing what's on them, rather than them being able to read them clearly. Science has shown that the process of seeing is quite complicated, and what one person can "clearly see" has another person struggling to make out.

    To boost the credibility of their documents, players should consider having a photo of them holding their ID pre-prepared too. This is increasingly being requested as an alternative to "notarised copies". They should also store these images, since they could be requested by another casino, or even by the SAME casino at a later date. "expired" images should be replaced on a regular basis.

    Where players have to go "into town" to get this done, see if they can have the images made digitally, and placed on a CD or Flash drive. This avoids having to fax them, and also means they are available for the next time such a request comes along.
     
    2 people like this.
  16. Nov 19, 2010
  17. Lynchie51588

    Lynchie51588 Dormant account PABnononaccred

    Occupation:
    Manager
    Location:
    Sandwich Illinois
     
  18. Nov 19, 2010
  19. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
     
    2 people like this.
  20. Nov 21, 2010
  21. P.V.

    P.V. Senior Member webmeister

    Occupation:
    Make money!
    Location:
    Turn around...

    This is way too much exposure for your information in my opinion whether the fax is too blurry or not. Back and forth communication is never good when dealing with doc's. Multiple sending of personal information isn't good, period.

    Scanning, sending by email would probably be your best bet but since that's not really secure either it's your call but appears to be the best option available with this group.

    Your post states that CW said " that I should find a different way to get them my ID, and that I still need proof of fulltime employment."
    They only offer 2 ways that I'm aware of, email or fax and that's it.

    I would look no further than the 2 options available unless they confirm acceptance of other secure methods of document sharing. :rolleyes:

    Good luck..
     
  22. Nov 21, 2010
  23. farookh

    farookh Dormant account

    Occupation:
    Unemployed
    Location:
    main street USA
    re:

    Although I think Club World is a reliable and great casino, it wouldn't hurt the cashier to respond saying they received your docs and what else was needed. That was a thing I brought up in chat. I got a reply the next day from the cashier letting me know the docs are ok. You might try contacting them during weekdays from 5 AM-12 noon EST. They tend to answer if they are in. I can understand your frustration. For some reason, the one scanner I was using was creating blurry images. I switched scanners and it came out fine. Keep trying. You'll get there!
     
    1 person likes this.
  24. Nov 22, 2010
  25. taysh075

    taysh075 Non-Gambler

    Occupation:
    Work in mental health
    Location:
    New Zealand
    I joined up with ClubWorld only this year (mid-year I think?). Anyway, I had an issue with my documents not being received or coming out blurry. I was sending them via email attachment. I took another scan and saved them to my computer. I then got onto chat. The lovely CS person stayed with me until the email was received by her. She then checked the documents and sent them onto the cashier for me. She also asked the cashier to look into where the first email might have gone. Turns out I had made a small mistake in the email address and it was going to the wrong person (same organisation thank god!). So I suggest to you send the docs (email) to CS while they are in chat with you. That way they can open and check your docs for you.
     

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