cdomi66
Dormant Account
- Joined
- Jul 11, 2008
- Location
- Calgary, AB
Well if anyone saw my screenshots from last night, you'd know I did very well at Bet Phoenix.
I used a 110 bonus coupon with no max cashout, bonus noncashable.
My account is sitting at $10121.
I requested a 4000 dollar withdrawal through my moneybookers, and on logging in today, amount was returned to my cashier, with a rejected under status.
Chat knows nothing, but suggested I email dean@betphoenixcasino.com for information, which I've done.
I have never won anything this big, and am of course, anxious at the rejection, especially since no accompanying explanation was included.
Any advice would be appreciated on what I need to have/do/ask etc.
Thanks, and I'm trying not to accuse them on non payment in a bad way etc, I just want to make sure I'm doing everything right on my end and then get feedback from you all so that maybe i can actually see that cash!
Thank you from a CM and cashout newbie!
I used a 110 bonus coupon with no max cashout, bonus noncashable.
My account is sitting at $10121.
I requested a 4000 dollar withdrawal through my moneybookers, and on logging in today, amount was returned to my cashier, with a rejected under status.
Chat knows nothing, but suggested I email dean@betphoenixcasino.com for information, which I've done.
I have never won anything this big, and am of course, anxious at the rejection, especially since no accompanying explanation was included.
Any advice would be appreciated on what I need to have/do/ask etc.
Thanks, and I'm trying not to accuse them on non payment in a bad way etc, I just want to make sure I'm doing everything right on my end and then get feedback from you all so that maybe i can actually see that cash!
Thank you from a CM and cashout newbie!