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Slotobank, returning withdrawals to my balance with no explanation.

Discussion in 'Casino Complaints - Non-Bonus Issues' started by leeseylee, Nov 3, 2014.

    Nov 3, 2014
  1. leeseylee

    leeseylee Dormant account

    Occupation:
    Anything
    Location:
    United Kingdom
    I have played at many casinos and have accounts at over 50, never before have I had such issues as I am having with bloody slotobank. I won £700 about 6 weeks ago, sent all my docs in etc, and requested a withdrawal, checked again a few days later and the withdrawal was back in my balance, live chat told me they had payment maintenance issues and to request again the next day they do payments, (only on mon, wed and fridays, bizarre in itself) so off I go and request it again, this has happened 8 times now, I request it, it just gets returned to my balance, live chat as useless as a chocolate tea pot, just tell me to request it again, no explanation apart from maintanence issues and basically fobbing me off.

    I have sent a message to the rep on here but surprisingly (!) ive heard nothing back, I am stuck what to do next, im going round in circles and wasting time chasing and requesting withdrawals that never happen.

    I had a quick search through the threads and see that its not just me this has happened to, so I look forward to any advice that anyone can impart.

    Copied from my acc history-

    1212004574 03/11/2014 09:35 From Balance
    GBP 390.00
    Moneybookers Pending ROLLBACK
    1200271661 31/10/2014 10:39 From Balance
    GBP 300.00
    Moneybookers RollBack
    1192153083 29/10/2014 09:22 From Balance
    GBP 390.00
    Moneybookers RollBack
    1184975975 27/10/2014 12:43 From Balance
    GBP 390.00
    Moneybookers RollBack
    1165755218 22/10/2014 10:14 From Balance
    GBP 390.00
    Moneybookers RollBack
    1149810758 17/10/2014 11:13 From Balance
    GBP 390.00
    Moneybookers RollBack
    1116483814 07/10/2014 11:57 From Balance
    GBP 390.00
    Moneybookers RollBack
    1091811188 30/09/2014 17:30 From Balance
    GBP 310.00
    Moneybookers RollBack
    1091809620 30/09/2014 17:30 From Balance
    GBP 390.00
    Moneybookers RollBack
     
  2. Nov 3, 2014
  3. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Please see Maxd's Slotobank warning HERE.
     
    1 person likes this.
  4. Nov 3, 2014
  5. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    i have had same shit from this idiots.
    Push live chat, and try to know did they get your documents? Did documents approved? Did your documents received by support? My problem was that they ' did not get it' (previcious agent on day before told that they get it). Actually you in very bad standing. Push live chat support EVERY HOUR. Every stupid hour, ask what with your withdrawal, when it will be paid, did everything ok. For me it is worked, and i got 100$ payment in about a week of such shit. Also they pay only Monday/Wednesday/Fridays.
    Try push them, no one else can help.
     
  6. Nov 3, 2014
  7. leeseylee

    leeseylee Dormant account

    Occupation:
    Anything
    Location:
    United Kingdom
    Thanks guy its not looking good is it?
     
  8. Nov 3, 2014
  9. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    it looks terrible tbh, but you can't do anything :( Try to push.
     
  10. Nov 3, 2014
  11. leeseylee

    leeseylee Dormant account

    Occupation:
    Anything
    Location:
    United Kingdom
    Blimey, ive just received the max withdrawal, back to skrill, which is good but have spent loads of time this morning posting about the shits here there and everywhere, maybe they are watching!

    Good luck to anyone else waiting, and heres hoping they process my other withdrawal.
     
    1 person likes this.
  12. Nov 3, 2014
  13. homerbert

    homerbert I-Gaming Industry Representative webby

    Occupation:
    nothing :)
    Location:
    middle of Europe!
    Lucky you! Wait till you get paid in full and close your account!
     
  14. Nov 3, 2014
  15. petro

    petro Dormant account, per user request PABnoaccred2 PABaccred

    Occupation:
    N/A
    Location:
    Narnia
    So many complaints about this casino.
     
  16. Nov 3, 2014
  17. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    Wow, and I thought that there is chance of redemption for this casino. I couldn't be more wrong.

    They pull a stunt like this on daily basis. Internet is full of similar complaints. Disgraceful. Casino to be avoided at all cost.

    I'm suprised that everymatrix/oddsmatrix let them do this. It's hurting their reputation. Many players may think that every oddsmatrix casino is like that.
     
  18. Nov 3, 2014
  19. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    oddsmatrix/everymatrix your joking right ?
     
  20. Nov 3, 2014
  21. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    What do you mean?
     
  22. Nov 3, 2014
  23. aceking123

    aceking123 Ueber Meister CAG PABnononaccred MM

    Occupation:
    chippy
    Location:
    uk
    i wouldnt of thought that oddsmatrix wouldnt approve of there casinos not paying players
     
  24. Nov 3, 2014
  25. asghan

    asghan Experienced Member PABaccred

    Occupation:
    Gambler
    Location:
    Poland
    Yeah, I'm disappointed too.
     
    1 person likes this.
  26. Nov 3, 2014
  27. hausse222

    hausse222 Experienced Member MM

    Location:
    Europe
    Oddsmatrix is no longer trustworthy in my opinion. They seem to go the same way as playtech, what a shame.
    Netent used to have high standards for using their software. That times are gone.
     

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