suzecat
Dormant account
- Joined
- Sep 18, 2004
- Location
- California
I have deposited and played at Portofino for many months. Sometimes I use a bonus with deposit, sometimes not. I redeem free chips when they are offered. I haven't won off a free chip, just find it fun to play for "free." So I am confused with their T&C cited during a chat session today with their live help. I wanted to redeem code for St. Paddy's day free chip of $17. I checked my account and had two cents left to play from previous deposit, which was a free chip, that I had lost all but two cents. The wagering requirements of $800 was cleared down to about $700 left and system would not let me redeem chip until I cleared wagering requirement. I did live chat to ask that my account be cleared so I could deposit and play. This is what happened:
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Casino Help'
Casino Help: Hello! Welcome to our Live Help Service. How may I help?
suzecat: Please clear the penny from my account so playthrough clears.
Casino Help: Playthrough won`t clear if I remove the 2 penny, only you can zero out your playthrough balance by wagering the remaining amount shown there
suzecat: How can I wager 2 penny?
Casino Help: you can`t, but you can deposit, since you still have to wager $695.05
suzecat: The system won't take deposit because it says I must clear the playthrough.
suzecat: I lost previous deposit so should playthrough be void?
Casino Help: It will take it, please try it again. Playthrough is created by the previously used bonus amount.
suzecat: So you want me to deposit again to clear previous playthrough on bonus that I lost?
Casino Help: You used a bonus. Each bonus has a wagering requirement, until fulfilling it you are unable to use a bonus again. If you have no money on your playable balance, the only way to fulfill the wagering requirement is to deposit.
suzecat: This will be an interesting item for Casinomeister forum.
Casino Help: Please read the terms and conditions before you use bonuses
suzecat: I read T&C very carefully and did not see any terms that said if I lose I need to deposit until playthrough is cleared before I can use another bonus.
suzecat: I did see terms that said a zero balance is any amount under $1.
Casino Help: That does not matter.I can clear the remaining $0.02 for you, but still bonuses can be used only if the previous one`s wagering requirement is completed.
suzecat: I appreciate you clearing the pennies.
suzecat: I wish I had won enough to have cleared the wagering requirement but I lost instead.
Casino Help: Sorry, but I was unable to clear it since I have no authority to deduct any money from your account. But still if I have been able to do so, the playthrough amount would be still there as remaining wagering requirement.
suzecat: If you cleared the penny from my account the wagering requirement would also clear.
suzecat: How can you have a wagering requirement on zero dollars?
Casino Help: I did this several times before, please believe me. It is not on the zero dollars, it is on the previously redeemed bonus amount. You redeemed the bonus RM97J on 3/12/2005 1:39:05 AM, the wagering requirement was $800. You already wagered $104.95. Therefore, you still have to wager $695.05.
suzecat: OK, but I lost the money already and can't wager any more of it since it is gone.
suzecat: If I deposit money and lose it it is gone.
Casino Help: This is gambling, it depends on luck. Someone fulfills the wagering requirement easily, some not.
suzecat: I understand the concept. I have deposited and won sometimes, lost sometimes. But if I lose before meeting wager requirements how can I be expected to meet them?
suzecat: You want me to deposit and clear wager requirements on bonus money that I already lost?
Casino Help: I don`t want you to deposit, but this is the only way to clear wagering requirements if you don`t have money on your playable balance.
suzecat: This seems to be going in circles. I think I will say goodbye and try another casino. Thank you for your time.
If I had been only using free chips at Portofino, I guess I could understand the treatment. However, I had deposited "real money" in the past and usually lost it. What am I missing?
Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Casino Help'
Casino Help: Hello! Welcome to our Live Help Service. How may I help?
suzecat: Please clear the penny from my account so playthrough clears.
Casino Help: Playthrough won`t clear if I remove the 2 penny, only you can zero out your playthrough balance by wagering the remaining amount shown there
suzecat: How can I wager 2 penny?
Casino Help: you can`t, but you can deposit, since you still have to wager $695.05
suzecat: The system won't take deposit because it says I must clear the playthrough.
suzecat: I lost previous deposit so should playthrough be void?
Casino Help: It will take it, please try it again. Playthrough is created by the previously used bonus amount.
suzecat: So you want me to deposit again to clear previous playthrough on bonus that I lost?
Casino Help: You used a bonus. Each bonus has a wagering requirement, until fulfilling it you are unable to use a bonus again. If you have no money on your playable balance, the only way to fulfill the wagering requirement is to deposit.
suzecat: This will be an interesting item for Casinomeister forum.
Casino Help: Please read the terms and conditions before you use bonuses
suzecat: I read T&C very carefully and did not see any terms that said if I lose I need to deposit until playthrough is cleared before I can use another bonus.
suzecat: I did see terms that said a zero balance is any amount under $1.
Casino Help: That does not matter.I can clear the remaining $0.02 for you, but still bonuses can be used only if the previous one`s wagering requirement is completed.
suzecat: I appreciate you clearing the pennies.
suzecat: I wish I had won enough to have cleared the wagering requirement but I lost instead.
Casino Help: Sorry, but I was unable to clear it since I have no authority to deduct any money from your account. But still if I have been able to do so, the playthrough amount would be still there as remaining wagering requirement.
suzecat: If you cleared the penny from my account the wagering requirement would also clear.
suzecat: How can you have a wagering requirement on zero dollars?
Casino Help: I did this several times before, please believe me. It is not on the zero dollars, it is on the previously redeemed bonus amount. You redeemed the bonus RM97J on 3/12/2005 1:39:05 AM, the wagering requirement was $800. You already wagered $104.95. Therefore, you still have to wager $695.05.
suzecat: OK, but I lost the money already and can't wager any more of it since it is gone.
suzecat: If I deposit money and lose it it is gone.
Casino Help: This is gambling, it depends on luck. Someone fulfills the wagering requirement easily, some not.
suzecat: I understand the concept. I have deposited and won sometimes, lost sometimes. But if I lose before meeting wager requirements how can I be expected to meet them?
suzecat: You want me to deposit and clear wager requirements on bonus money that I already lost?
Casino Help: I don`t want you to deposit, but this is the only way to clear wagering requirements if you don`t have money on your playable balance.
suzecat: This seems to be going in circles. I think I will say goodbye and try another casino. Thank you for your time.
If I had been only using free chips at Portofino, I guess I could understand the treatment. However, I had deposited "real money" in the past and usually lost it. What am I missing?