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Portofino Insanity?

Discussion in 'Online Casino and Poker Complaints - old section' started by suzecat, Mar 16, 2005.

    Mar 16, 2005
  1. suzecat

    suzecat Webmeister CAG MM webmeister

    Occupation:
    Retired
    Location:
    California
    I have deposited and played at Portofino for many months. Sometimes I use a bonus with deposit, sometimes not. I redeem free chips when they are offered. I haven't won off a free chip, just find it fun to play for "free." So I am confused with their T&C cited during a chat session today with their live help. I wanted to redeem code for St. Paddy's day free chip of $17. I checked my account and had two cents left to play from previous deposit, which was a free chip, that I had lost all but two cents. The wagering requirements of $800 was cleared down to about $700 left and system would not let me redeem chip until I cleared wagering requirement. I did live chat to ask that my account be cleared so I could deposit and play. This is what happened:

    Please wait for a site operator to respond.
    All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
    You are now chatting with 'Casino Help'
    Casino Help: Hello! Welcome to our Live Help Service. How may I help?
    suzecat: Please clear the penny from my account so playthrough clears.
    Casino Help: Playthrough won`t clear if I remove the 2 penny, only you can zero out your playthrough balance by wagering the remaining amount shown there
    suzecat: How can I wager 2 penny?
    Casino Help: you can`t, but you can deposit, since you still have to wager $695.05
    suzecat: The system won't take deposit because it says I must clear the playthrough.
    suzecat: I lost previous deposit so should playthrough be void?
    Casino Help: It will take it, please try it again. Playthrough is created by the previously used bonus amount.
    suzecat: So you want me to deposit again to clear previous playthrough on bonus that I lost?
    Casino Help: You used a bonus. Each bonus has a wagering requirement, until fulfilling it you are unable to use a bonus again. If you have no money on your playable balance, the only way to fulfill the wagering requirement is to deposit.
    suzecat: This will be an interesting item for Casinomeister forum.
    Casino Help: Please read the terms and conditions before you use bonuses
    suzecat: I read T&C very carefully and did not see any terms that said if I lose I need to deposit until playthrough is cleared before I can use another bonus.
    suzecat: I did see terms that said a zero balance is any amount under $1.
    Casino Help: That does not matter.I can clear the remaining $0.02 for you, but still bonuses can be used only if the previous one`s wagering requirement is completed.
    suzecat: I appreciate you clearing the pennies.
    suzecat: I wish I had won enough to have cleared the wagering requirement but I lost instead.
    Casino Help: Sorry, but I was unable to clear it since I have no authority to deduct any money from your account. But still if I have been able to do so, the playthrough amount would be still there as remaining wagering requirement.
    suzecat: If you cleared the penny from my account the wagering requirement would also clear.
    suzecat: How can you have a wagering requirement on zero dollars?
    Casino Help: I did this several times before, please believe me. It is not on the zero dollars, it is on the previously redeemed bonus amount. You redeemed the bonus RM97J on 3/12/2005 1:39:05 AM, the wagering requirement was $800. You already wagered $104.95. Therefore, you still have to wager $695.05.
    suzecat: OK, but I lost the money already and can't wager any more of it since it is gone.
    suzecat: If I deposit money and lose it it is gone.
    Casino Help: This is gambling, it depends on luck. Someone fulfills the wagering requirement easily, some not.
    suzecat: I understand the concept. I have deposited and won sometimes, lost sometimes. But if I lose before meeting wager requirements how can I be expected to meet them?
    suzecat: You want me to deposit and clear wager requirements on bonus money that I already lost?
    Casino Help: I don`t want you to deposit, but this is the only way to clear wagering requirements if you don`t have money on your playable balance.
    suzecat: This seems to be going in circles. I think I will say goodbye and try another casino. Thank you for your time.


    If I had been only using free chips at Portofino, I guess I could understand the treatment. However, I had deposited "real money" in the past and usually lost it. What am I missing? :what:
     
  2. Mar 17, 2005
  3. jpsartre

    jpsartre Dormant account

    Location:
    Denmark
    What's the problem? You have to zero out to reset the wager-requirement. You didn't zero out so the wager-requirement stands. Of course, it's unfortunate that you can't play 2 cent but that's the rules - you simply have to make a deposit to meet the wager-requirement or zero out. Intercasino has the same system I believe. Seems to me the casino is in the right and that the guy you talked to was actually explaining the situation quite clearly. Or am I missing the point???
     
  4. Mar 17, 2005
  5. kavaman

    kavaman Senior Member PABnononaccred2 PABnononaccred3 MM PABinit

    Occupation:
    It
    Location:
    finland
    2 cents

    2 cents can be cleared. Wager it on cleopatras gold slot on minimum bet, i dont know any other game they have that can clear amounts below dollar on rtg softaware, but it should do it when you are betting 2 lines on the minimum bet.
    I think the csr you talked to was not too good on knowing how and when wagering requirements are zeroed out. It should definately clear the requirements when your balance reaches 0$. However i dont think playing on a casino like portofino is a good thing in any case. There are a couple much better Realtimegaming casinos out there. Scifi, Breakaway, Or inetbet. Those are my choices for the moment.

    -kavaman
     
  6. Mar 17, 2005
  7. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    She did zero out.

    "suzecat: I did see terms that said a zero balance is any amount under $1."

    Going by that, she is in the right.
     
  8. Mar 17, 2005
  9. kavaman

    kavaman Senior Member PABnononaccred2 PABnononaccred3 MM PABinit

    Occupation:
    It
    Location:
    finland
    yeah

    I read the post. According to the terms yes she did zero out. However sometimes the software sees that only 0.00$ =zero out, even though the terms might say differently. That is why i pointed out that if she wishes to she may get his balance to exactly 0.00$. I got the impression from her post, that it is what she wanted to do.

    -kavaman
     
  10. Mar 17, 2005
  11. realwtfsup

    realwtfsup Experienced Member

    Occupation:
    Laborer
    Location:
    Tacoma
    Wierd. Have had no problems getting wagering requirments lifted at Inetbet. Just asked and they said ok.
     
  12. Mar 17, 2005
  13. Black21Jack

    Black21Jack Dormant account

    Occupation:
    Courier driver
    Location:
    Toronto, Ontario, Canada
    Don't forget who we are talking about here, they are no iNetBet that's for sure. I would not go anywhere near Portofino.
     
  14. Mar 17, 2005
  15. winbig

    winbig Keep winning this amount. webby PABnononaccred

    Occupation:
    Bum
    Location:
    Pennsylvania

    True, true, but really it all boils down to:

    "suzecat: I read T&C very carefully and did not see any terms that said if I lose I need to deposit until playthrough is cleared before I can use another bonus."

    And their T&C verifies this at: You must register/login in order to see the link.


    "Playthrough requirements DON'T carry forward:
    You deposit $ 100 and redeem 100% bonus on it making a total of $ 200. Let's assume the playthrough/wagering requirements are 30X which means you have to wager the deposit + bonus 30 times i.e. $ 200 x 30 = $ 6000. So you wager $ 500 and are left with a balance of $ 1. At this time your playthrough requirements reset. You no longer need to wager the remaining $ 4500 of the original $ 6000 requirements. If you redeem another bonus coupon on a deposit of $ 100 for say 200% and wagering requirements are again say 30X you'll need to wager $ 300 x 30 = $ 9000 ONLY and not $ 4500 (old requirement) + $ 3000 (new requirement)"


    The only time (going by their t&c) the WR's do carry forward is when you have a balance of $1.01+. Farther down the page, it goes as far as to give exceptions to the 'zero out'. It even goes to say that if you *don't* take a bonus on your next deposit, then the WR carry forward. (typo?)

    Exceptions to the zero out rule
    Playthrough requirements carry over even if your account balance reflects a zero balance (after logging out and back in) if any or all of the conditions mentioned below are satisfied:

    1. If you zero out, deposit again and don't take a bonus on your next deposit
    2. If you zero out and your next deposit is less than a quarter of your previous deposit



    It just seems to me that the CSR is changing the T&C's as they saw fit. She has every right to claim another bonus.......*unless* they play their hand as this being a case of abusing their bonuses. Then they can do whatever they want.
     
    Last edited: Mar 17, 2005
  16. Mar 21, 2005
  17. moonchica

    moonchica Stiletto Bandita

    Occupation:
    PR Consultant
    Location:
    D.C. Area
    Easily solved

    Go to Cleo's gold, move the bet down to .20, select 2 lines, hit spin. Balance and WRs cleared.
     

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