Portofino Insanity?

suzecat

Dormant account
Joined
Sep 18, 2004
Location
California
I have deposited and played at Portofino for many months. Sometimes I use a bonus with deposit, sometimes not. I redeem free chips when they are offered. I haven't won off a free chip, just find it fun to play for "free." So I am confused with their T&C cited during a chat session today with their live help. I wanted to redeem code for St. Paddy's day free chip of $17. I checked my account and had two cents left to play from previous deposit, which was a free chip, that I had lost all but two cents. The wagering requirements of $800 was cleared down to about $700 left and system would not let me redeem chip until I cleared wagering requirement. I did live chat to ask that my account be cleared so I could deposit and play. This is what happened:

Please wait for a site operator to respond.
All operators are currently assisting others. Thanks for your patience. An operator will be with you shortly.
You are now chatting with 'Casino Help'
Casino Help: Hello! Welcome to our Live Help Service. How may I help?
suzecat: Please clear the penny from my account so playthrough clears.
Casino Help: Playthrough won`t clear if I remove the 2 penny, only you can zero out your playthrough balance by wagering the remaining amount shown there
suzecat: How can I wager 2 penny?
Casino Help: you can`t, but you can deposit, since you still have to wager $695.05
suzecat: The system won't take deposit because it says I must clear the playthrough.
suzecat: I lost previous deposit so should playthrough be void?
Casino Help: It will take it, please try it again. Playthrough is created by the previously used bonus amount.
suzecat: So you want me to deposit again to clear previous playthrough on bonus that I lost?
Casino Help: You used a bonus. Each bonus has a wagering requirement, until fulfilling it you are unable to use a bonus again. If you have no money on your playable balance, the only way to fulfill the wagering requirement is to deposit.
suzecat: This will be an interesting item for Casinomeister forum.
Casino Help: Please read the terms and conditions before you use bonuses
suzecat: I read T&C very carefully and did not see any terms that said if I lose I need to deposit until playthrough is cleared before I can use another bonus.
suzecat: I did see terms that said a zero balance is any amount under $1.
Casino Help: That does not matter.I can clear the remaining $0.02 for you, but still bonuses can be used only if the previous one`s wagering requirement is completed.
suzecat: I appreciate you clearing the pennies.
suzecat: I wish I had won enough to have cleared the wagering requirement but I lost instead.
Casino Help: Sorry, but I was unable to clear it since I have no authority to deduct any money from your account. But still if I have been able to do so, the playthrough amount would be still there as remaining wagering requirement.
suzecat: If you cleared the penny from my account the wagering requirement would also clear.
suzecat: How can you have a wagering requirement on zero dollars?
Casino Help: I did this several times before, please believe me. It is not on the zero dollars, it is on the previously redeemed bonus amount. You redeemed the bonus RM97J on 3/12/2005 1:39:05 AM, the wagering requirement was $800. You already wagered $104.95. Therefore, you still have to wager $695.05.
suzecat: OK, but I lost the money already and can't wager any more of it since it is gone.
suzecat: If I deposit money and lose it it is gone.
Casino Help: This is gambling, it depends on luck. Someone fulfills the wagering requirement easily, some not.
suzecat: I understand the concept. I have deposited and won sometimes, lost sometimes. But if I lose before meeting wager requirements how can I be expected to meet them?
suzecat: You want me to deposit and clear wager requirements on bonus money that I already lost?
Casino Help: I don`t want you to deposit, but this is the only way to clear wagering requirements if you don`t have money on your playable balance.
suzecat: This seems to be going in circles. I think I will say goodbye and try another casino. Thank you for your time.


If I had been only using free chips at Portofino, I guess I could understand the treatment. However, I had deposited "real money" in the past and usually lost it. What am I missing? :what:
 
What's the problem? You have to zero out to reset the wager-requirement. You didn't zero out so the wager-requirement stands. Of course, it's unfortunate that you can't play 2 cent but that's the rules - you simply have to make a deposit to meet the wager-requirement or zero out. Intercasino has the same system I believe. Seems to me the casino is in the right and that the guy you talked to was actually explaining the situation quite clearly. Or am I missing the point???
 
2 cents

2 cents can be cleared. Wager it on cleopatras gold slot on minimum bet, i dont know any other game they have that can clear amounts below dollar on rtg softaware, but it should do it when you are betting 2 lines on the minimum bet.
I think the csr you talked to was not too good on knowing how and when wagering requirements are zeroed out. It should definately clear the requirements when your balance reaches 0$. However i dont think playing on a casino like portofino is a good thing in any case. There are a couple much better Realtimegaming casinos out there. Scifi, Breakaway, Or inetbet. Those are my choices for the moment.

-kavaman
 
jpsartre said:
What's the problem? You have to zero out to reset the wager-requirement. You didn't zero out so the wager-requirement stands. Of course, it's unfortunate that you can't play 2 cent but that's the rules - you simply have to make a deposit to meet the wager-requirement or zero out. Intercasino has the same system I believe. Seems to me the casino is in the right and that the guy you talked to was actually explaining the situation quite clearly. Or am I missing the point???


She did zero out.

"suzecat: I did see terms that said a zero balance is any amount under $1."

Going by that, she is in the right.
 
yeah

I read the post. According to the terms yes she did zero out. However sometimes the software sees that only 0.00$ =zero out, even though the terms might say differently. That is why i pointed out that if she wishes to she may get his balance to exactly 0.00$. I got the impression from her post, that it is what she wanted to do.

-kavaman
 
kavaman said:
I read the post. According to the terms yes she did zero out. However sometimes the software sees that only 0.00$ =zero out, even though the terms might say differently. That is why i pointed out that if she wishes to she may get his balance to exactly 0.00$. I got the impression from her post, that it is what she wanted to do.

-kavaman


True, true, but really it all boils down to:

"suzecat: I read T&C very carefully and did not see any terms that said if I lose I need to deposit until playthrough is cleared before I can use another bonus."

And their T&C verifies this at:
You do not have permission to view link Log in or register now.



"Playthrough requirements DON'T carry forward:
You deposit $ 100 and redeem 100% bonus on it making a total of $ 200. Let's assume the playthrough/wagering requirements are 30X which means you have to wager the deposit + bonus 30 times i.e. $ 200 x 30 = $ 6000. So you wager $ 500 and are left with a balance of $ 1. At this time your playthrough requirements reset. You no longer need to wager the remaining $ 4500 of the original $ 6000 requirements. If you redeem another bonus coupon on a deposit of $ 100 for say 200% and wagering requirements are again say 30X you'll need to wager $ 300 x 30 = $ 9000 ONLY and not $ 4500 (old requirement) + $ 3000 (new requirement)"


The only time (going by their t&c) the WR's do carry forward is when you have a balance of $1.01+. Farther down the page, it goes as far as to give exceptions to the 'zero out'. It even goes to say that if you *don't* take a bonus on your next deposit, then the WR carry forward. (typo?)

Exceptions to the zero out rule
Playthrough requirements carry over even if your account balance reflects a zero balance (after logging out and back in) if any or all of the conditions mentioned below are satisfied:

1. If you zero out, deposit again and don't take a bonus on your next deposit
2. If you zero out and your next deposit is less than a quarter of your previous deposit



It just seems to me that the CSR is changing the T&C's as they saw fit. She has every right to claim another bonus.......*unless* they play their hand as this being a case of abusing their bonuses. Then they can do whatever they want.
 
Last edited:
Easily solved

Go to Cleo's gold, move the bet down to .20, select 2 lines, hit spin. Balance and WRs cleared.
 

Users who are viewing this thread

Meister Ratings

Back
Top