Playojo suddenly blocked my access to everything

Malami01

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May 2, 2023
Location
Aberdeen
Hi, I have a problem with ojoplay casino. I win some money from this casino and suddenly they blocked my access to everything. To withdrawals and to play. I've never before had a problem with withdrawing money. No one responds to chat or email. I don't know what to do. Please help me
 
Playojo is a recommended Accredited Casino at Casinomeister
Hello,

Your first step should be to contact the casino rep for assistance. The rep's page is here -- iGaming reps -- and the person you want to send a Private Message to is @EGO .

If that doesn't work out and we can offer assistance with your problem please feel free to use our Complaints service. That process starts here: Submit Your Online Casino Complaint .

If you do proceed please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, stall or even cancel your complaint here at Casinomeister.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com
 
hi i won on play ojo earlier a sum of 150 its been over 5 hours no withdrawal made ive emailed contacted through chat bot and now it wont let me on the website at all i put my last 50 pound in to see if i could win some to do a food shop for my children, they are normally quick at withdrawals but now i cant even see whats going on get intouch can someone help me ?
 
hi i won on play ojo earlier a sum of 150 its been over 5 hours no withdrawal made ive emailed contacted through chat bot and now it wont let me on the website at all i put my last 50 pound in to see if i could win some to do a food shop for my children, they are normally quick at withdrawals but now i cant even see whats going on get intouch can someone help me ?
Have you contacted the rep here, @EGO, as suggested above ? They are usually able to handle player issues quite quickly.

- Max
 
hi i have been playing play ojo and i won 150 pound this morning its been over 6 hourd and they havent processed the withdrawal? ive emailed spoken to a chat bot and asked to speak to a real person and nothing has been done at all now it wont even let me login i have used my last 50 pound to try and get some more more too get food shopping for my kids ? has anyone experienced this i cant get intouch or login in to my account at all now ?
 
There's been a run of these threads of late where people are chasing up withdrawals after 6, 12, 24 hours - rather than wait for it to be resolved naturally.

As with any risk management, a methodical and/or random sample of withdrawals can be reviewed manually - which will understandably take more time than an automatically approved one. If the withdrawal was still pending after 48 or 72 hours then there's more of a question mark - but 6 hours is far too early to be chasing...

It's also concerning that you mentioned gambling money to buy food shopping for your children - and if you've said similar to CS then they have probably locked your account as a precaution because you are exhibiting behaviour that may indicate problem gambling. If that is the case, they will probably want to talk to you (e.g. by phone) in due course.
 
hi i have been playing play ojo and i won 150 pound this morning its been over 6 hourd and they havent processed the withdrawal? ive emailed spoken to a chat bot and asked to speak to a real person and nothing has been done at all now it wont even let me login i have used my last 50 pound to try and get some more more too get food shopping for my kids ? has anyone experienced this i cant get intouch or login in to my account at all now ?
your withdrawal was paid earlier by wire transfer
 
There's been a run of these threads of late where people are chasing up withdrawals after 6, 12, 24 hours - rather than wait for it to be resolved naturally.

As with any risk management, a methodical and/or random sample of withdrawals can be reviewed manually - which will understandably take more time than an automatically approved one. If the withdrawal was still pending after 48 or 72 hours then there's more of a question mark - but 6 hours is far too early to be chasing...

It's also concerning that you mentioned gambling money to buy food shopping for your children - and if you've said similar to CS then they have probably locked your account as a precaution because you are exhibiting behaviour that may indicate problem gambling. If that is the case, they will probably want to talk to you (e.g. by phone) in due course.

your withdrawal was paid earlier by wire transfer
i have not recieved this as of yet
 
hi i have been playing play ojo and i won 150 pound this morning its been over 6 hourd and they havent processed the withdrawal? ive emailed spoken to a chat bot and asked to speak to a real person and nothing has been done at all now it wont even let me login i have used my last 50 pound to try and get some more more too get food shopping for my kids ? has anyone experienced this i cant get intouch or login in to my account at all now ?
You shouldn't be gambling away food money, especially if it's for your kids. Hopefully they lock your account moving forward until you can get things in order.
 
Playojo is a recommended Accredited Casino at Casinomeister

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