To: The Bingo Player's Union
This letter is in response to emails received from your organization on October 19th and 20th related to the disabling of certain player accounts within our organization. To begin, I would like to clarify a couple of inaccuracies. Firstly, although dozens of accounts have been disabled by our Risk Management department in recent days, it should be noted that one of the primary reasons is that they were all interrelated accounts and in violation of multiple account rules among other things. This is something that the posters in question conveniently forget to mention on your forum and I assume they did not inform you of that fact. Simply put, they are not strangers to each other. They are in fact all part of one group sharing surnames, address information, etc. Secondly, the accusation that these individuals were disabled for posting on your forum is completely false as we were not aware of their postings until after we were contacted by you and the accounts were already disabled.
As far as why we have a Risk Management department, we are happy to explain. A risk management department (in one form or another) is not a new concept for pay-to-play online gambling websites. There is a need for all websites to solidly verify the identities of their customers and monitor all purchases and game activity. The obvious reason for this is the prevention of fraud. This is not only for our own safety, but that of our clientele and those people who may be victims of identity theft and whose information is being used online. Furthermore, beyond this being good policy for our own sake, it is required by all reputable online gambling authorities worldwide.
As part of the operations management team, we welcome the recommendations from our risk management department. They asses the existence of risk by:
- Identifying concerns such as the examples already given
- Concerns that are escalated as 'risk' require additional due diligence and may require additional documentation from the player and the monitoring player activity.
- Re-asses options for accommodating the risks
- Consultation session with the operations management
- Decision that may include the disabling of an account
The level of risk that determines the disabling of a players account is solely based on the comfort level and/or acceptability of the operator. This is an industry standard and is acknowledged by all members upon registration as per our rules and regulations. More specifically our Limits of Liability and Indemnification Statement states; The operator shall have the right to suspend or withdraw any participation at its absolute discretion. Personal details of all Players will remain confidential unless Players agree to their details being used for future publicity purposes.
In short, if a players identity, funding methods, or playing habits (including exhibiting signs of problem gambling) rise to a level where they are deemed more of a risk to our business than an asset, we are well within our rights to stop that player from playing on our sites and it is our responsibility to protect ourselves, our other members, our 3rd party funding partners, our affiliates, and our marketing partners from potential fraud.
We have thousands of satisfied clients, all of which continue playing without triggering our risk management filters. If there was no risk involved in this situation, naturally we would welcome these members as we do all our clients. We are in the online entertainment business and look to increase our membership. Disabling a player account without cause would hinder this goal. However, we do recognize the need to disable a high risk player.
We would like to further comment that all members who have been closed from our website have been paid any legitimate moneys owed to them. Specifics have been disclosed to the ring of players in this case that were affected by the use of our policy. As Im sure you would agree, we cannot disclose the specifics concerning the disabling of these members to a public forum as it would violate the privacy rights held by all members whether disabled or not.
We trust that this satisfies your enquiries and would ask that all debasing and unjust comments concerning our websites use of a sound risk management policy within our corporation be removed from your website. No malpractice has taken place and we are certain any online bingo operator would surely agree with our policy.
Regards,
CB Corporation Management
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And Bingo Hall is a good one for the player too.I'm an affiliate for many places But you can bet your @ if you get into any ^%$# with any of them I will fight to the end for ya.
