I got an Email from them
Glad to help
The way it looks here they will help you out.
I'm done with this I got my proof.
~~~~~~~
Hi Tom, we sent proof to the admin at BPU that the player in question was wrong in their accusations and had the data to prove it. The BPU to date not chosen to post our response to their inquiry which just shows what type of group they are. I have posted our response back to “RICHARD” from the BPU in yellow.
We proved that the player in question was not only not blocked/banned from our site but was allowed to play AND DID SO that same day they accused us of banning them. We sent this proof to "Richard" at the BPU but he has decided not to post it.
Their response:
Admin@bingoplayersunion.com wrote:
There is no issue with the player not being able to cash out on
“FREE MONEY”! We told the player: Payout will be not approved if winnings
come from bonus offered as non-depositing promotion. That is pretty cut
and dry and she had no leg to stand on. That is not the issue here!
This is the real issue: When she complained to support, her chat was
disabled. (TUES BUT WAS ENABLED THAT SAME DAY AND PLAYED THAT EVENING WITH FULL CHAT ENABLED – WE HAVE THE DATA TO PROVE THIS.) This action is also understandable because no site wants an angry player in their chat room. After awhile, I’m sure the player would
have calmed down and hopefully allowed back in chat!
She continued to voice her opinions in BPU, than you disabled her account
all together! (NOT TRUE AS SHE WAS ENABLED AND PLAYING THAT SAME DAY) This is the major issue here! You disabled her chat, than
disable her whole account after she made a few posts in BPU! In other
words she was banned from your site. I’m asking you to point out the
specific posted rule that you employed to make this determination.
Frankly! I’m not satisfied that you don’t ban players who post
dissatisfaction with your site.
regards,
Richard
admin
AS YOU CAN SEE THE MAIN ISSUE THAT WE WERE ACCUSED OF NEVER OCCURRED AS SHE WAS ABLE TO PLAY THAT SAME EVENING. THE REAL ISSUE WITH THIS PLAYER IS THAT SHE TRIED TO COLLECT A PAYOUT THAT SHE WAS NOT ALLOWED TO.
Here is the email we sent "Richard" at the BPU on Fri, 12 Oct 2007 19:08:21 -0700 (PDT)
Richard I hate to say it but if the issue is when the player was disable you are 100% wrong. Her account was disabled just after the payout was declined - this is our procedure. The Payout was declined
Deposit made 10/12/2007 7:58:23 PM
Verified:20071013005243426765000000
30.00
Last game played
669717
10/9/2007
2:17AM
her account was closed that same day when the office staff came in. Her post was 2 days later. That said, your theory that WE ACT BASED ON COMMENTS ON YOUR FORUM is just wrong!
Now just a FYI, when I went to look at this players account I noticed that:
1) her account and chat were enabled
2) she is playing right now – the time and date above
3) she made another deposit earlier today – the time and date above
10/12/2007 8:54:34 PM
BUYCARDS
0.03
59.22
For someone who is so upset with AmigoBingo, does this make ANY SENSE that she want to continue playing here. I mean if it was you and the site "TOOK YOUR MONEY" as she stated, would you then go back to that same site and deposit again just 2 days after the payout issue?????
Richard you made some very strong Accusations about Amigo and how we run our business. I think both you and this player owe us an apology!
Hopefully you will do what is right and update your site with the proper information for your members.
Richard promised to get back to us once he “talk with the player” about our evidence – to this date he has not!
Tom, I would like you to ask “Richard” at the BPU to answer the question and the email answer above as we are awaiting a response to decide how we will handle this.
In short the BPU seems to be a good way for the players to express themselves – we have no issues with this and agree on this type of site review. The issue that we have is when we can prove that we are not at fault and they chose not to tell their member’s the “REAL STORY” on what happened.
We have been in business since 1999 and have not had ANY ISSUES with members unless they tried or did break the rules. This member is not an exception. If a player’s feels that they do not have to follow the rules that they agreed to when they became a member then we prefer they play at our competition. We will and can defend 100% of any dispute that occurs within our networks.
In the past, if our senior management believes that there an error with a decision they will over rule it. The have done this many times in the past and most likely will continue to do so in the future.
We are one of the largest and longest lasting online bingos on the net being in business for over 7 years. We did not get to our size or longevity by not treating players fairly.
Regards,
Hall Manager
hallmanager@thebingoaffiliates.com
