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Players Accounts closed for "RISK MANAGEMENT"

Discussion in 'Bingo!' started by Sissy, Oct 21, 2007.

    Oct 21, 2007
  1. Sissy

    Sissy Dormant account

    Occupation:
    self employed
    Location:
    Arkansas
    BPU has had several complaints lately about Bingozest.com, BingoZest.co.uk, AlphaBingo.net, CyberBingo.com, CyberBingo.co.uk, BingoSky.com and dailyexpress-bingo.com There have been several complaints in the last few days that the above sites are closing accounts for a reason called "RISK MANAGEMENT". The players say that just "all of a sudden" their accounts were closed and that was the reason they were given!!

    There was a statement posted by one of BPU members that the sites would "cruise" the forums and any member name they found matching one of their players would result in the player account being closed with no warning. Some still had funds in their account and some didn't.

    As the Meister and your members know, most players do whatever they know to do at any given site before they turn to our forums for help. When the player has exhausted every avenue, they then turn to a public forum trying to get help. One player states they have sent 72 emails without a response . These sites listed above have punished those who feel the need to speak on a public forum by closing their accounts. THIS IS WRONG! What their players do outside of their site is NO business of the site! This is all about freedom of speech!

    It seems that if they feel threatened by one of their players posting at forums, they close their accounts! I have sent emails TWICE to Bingozest.co.uk AND bingozest.com and one time to the others listed above.

    The last I heard, BingoZest manager's name is Jason, but he absolutely REFUSES to have the common courtesy to respond to ANY issue! Even the players are asking if he exists, and if so,WHY does he not answer their emails. So far it seems I am having the same results with the others as well.
    It seems these particular sites do not want anyone playing in their sites who have a mind and life of their own outside of the site.

    It seems to me that if players allow this kind of treatment without standing up to the industry, more than just the bingo sites will adopt this invasive behavior. Who is to say that the online Poker sites won't do the same? We feel, under the circustances, these sites should be blacklisted by every forum and more important, EVERY PLAYER!


    We are asking players to put their focus on the following sites............ Bingozest.com, BingoZest.co.uk, AlphaBingo.net, CyberBingo.com, CyberBingo.co.uk , BingoSky.com and dailyexpress-bingo.com. Stop playing there or don't start! The only way players can change things like this is to stand up and tell them we won't take it!! Hit them where it hurts the most.... $$$$$$$$$$.

    Thanks to the Meister for letting me post this on his forum! We are trying to get the word out to as many online players as we can!
     
  2. Oct 21, 2007
  3. Wild Heart

    Wild Heart Dormant account

    Occupation:
    customer support
    Location:
    PA, USA
    Did these sites actually tell you that accounts were closed due to posting on forums? :eek2:
     
  4. Oct 21, 2007
  5. Sissy

    Sissy Dormant account

    Occupation:
    self employed
    Location:
    Arkansas
    As I said in the post above, these sites have not had the common courtesy to even repond to our emails. BPU has several, if not MANY posts with proof that players accounts have been closed BECAUSE they participated in forum discussions.
     
  6. Oct 21, 2007
  7. silkprint

    silkprint Dormant account

    Occupation:
    Yup ...I work
    Location:
    Mass
    When did this start?
     
  8. Oct 21, 2007
  9. Sissy

    Sissy Dormant account

    Occupation:
    self employed
    Location:
    Arkansas
    Looks like the first complaint we had was July 13, 2007 and the number of complaints have escalated since then. Several have posted in the last week, mostly about BingoZest. NAVYMOM is a respected poster and always has back up to her statements, so we have no reason not to believe this.

    Please notice than even back then she get's "NO REPLY" from Zest management, Jason.

     
  10. Oct 22, 2007
  11. Wild Heart

    Wild Heart Dormant account

    Occupation:
    customer support
    Location:
    PA, USA
    So you're "assuming" the accounts were closed for participating in forum discussions. This is not verified information. Gotcha.
     
    Last edited: Oct 22, 2007
  12. Oct 22, 2007
  13. Sissy

    Sissy Dormant account

    Occupation:
    self employed
    Location:
    Arkansas
    No, I am not assuming anything. May I ask what kind of verification do you need? The word of a long standing respected member of BPU is enough for me. The complaints of SEVERAL other players is also enough to make me dig as deep as I can go to find out.

    The fact that these sites do not respond with answers to end this issue and to save their reputation bothers me. The fact that these players cannot get into their accounts because they have been closed for "Risk Management" reasons bothers me.

    I do not believe I know you, but if you came to me with this same complaint I would try to help you, just like I am trying to help players coming to BPU when they have problems. If the sites would tend to their business and take care of their players..... public forums would not be getting involved. Do you agree?

    I am no expert at anything and won't swear one person or the other is lying.
    But I will continue to ask questions and make comments about issues that are ignored for what ever reason, until I do get some answers. I am a firm believer that when these people go to sites to play, if they enter the chatroom, they should read chat ettiquette rules of that particular place and follow them.

    I believe when they are NOT in that chatroom , what they say and where they say it is their own business. In the USA we have freedom of speech. Many freedoms are lost everyday, but this is one I intend to keep fighting for.

    Please forgive me if I sound "hard" but it is hard to be a player advocate to begin with. For those who are okay with being told what they can or cannot say, play on! For those who are tired of it, help us get the word out.

    BPU has just begun this fight, we still need lots of answers and/or explanations. We are in hopes that enough public attention will "back these particular sites" into a corner, and they will respond!
    Thanks
     
  14. Oct 22, 2007
  15. chuchu59

    chuchu59 gambling addict CAG PABnonaccred

    Occupation:
    EXECUTIVE
    Location:
    SOMEWHERE IN ASIA
    Did you manage to get a copy of the live chat?
     
  16. Oct 22, 2007
  17. Wild Heart

    Wild Heart Dormant account

    Occupation:
    customer support
    Location:
    PA, USA
    The only member I see that claimed their account was closed due to posting on your forum is NavyMom. From what I saw the other members 1st posts on your board were about their accounts being closed already. Therefore, I'm not understanding why you insist their accounts are closed for posting on your forum. :confused:
     
  18. Oct 22, 2007
  19. NAVYMANS-MOM

    NAVYMANS-MOM Dormant account PABnononaccred

    Occupation:
    Computer Tech Support
    Location:
    Southwest Virginia
    I have copy/pasted here

    This may get a little lengthy so please bear with me....When this activity was happening to me, the term "Risk Management" hadn't been 'invented' yet by the sites and is only new over the last week or two as managers of online sites scramble to try to shut up their now knowledgeable membership from informing their still unsuspecting membership.

    The first instance BPU and the rest of the online gamblers becoming aware of players' accounts being disabled was through my notification. I had only been a member here for a couple of weeks and yet had been a member in very good standing with AlphaBingo for over a year, depositing and winning regularly. I posted what happened when I tried to log into my account at Alpha: You must register/login in order to see the link.

    (I neglected to copy/paste chat at that time because I was so shocked at the reply I got; however, I DID make sure when it happened again at BingoSky to copy/paste that chat....I NEVER heard from Jason or anybody else at Alpha as a reply to my email to him, although that's who I was told to email when I was in the discussion with LiveHelp because that person said she couldn't help me get the account re-enabled)

    I then, a few days later, discovered my account at BingoSky had also been disabled for the same reason and posted that here as well: You must register/login in order to see the link.

    Also...according to a live chat I had with BingoSky previous to all this discussion here regarding their being connected to Cyber, Alpha, etc. BingoSky is a stand alone site and has no sister sites: You must register/login in order to see the link. and I've copied/pasted it again here (this chat was in July of this year):

    Copied/pasted from LiveChat at Bingo Sky...

    Breanna: Welcome to BingoSKY Support. How may I help you today?
    you: Hi, I need some information about your site
    you: I heard you were a sister site of Cyberbingo to which I also belong and am afraid I might be breaking a 'multiple accounts' rule if you are
    Breanna: No, we are a stand alone site
    you: I try to be an honest player but find that sometimes I trip over myself without meaning to
    Breanna: so there would be no rules broken
    Breanna: i understand
    you: Thank you very much....I feel much better now
    Breanna: you're fine :)

    I now have two sites out of the ones mentioned in this thread disabled for being a member here at BPU so this morning I went to Cyberbingo and tested my log in there. I've never deposited at any of the long list of Cyberbingo sites (I'll list those below as well), but was surprised that my login went just fine and I was able to get in with no problems....the account has not been disabled at least for now. I wonder if I made a deposit and actually tried to do a cashout if that's when the bomb would fall though.

    CYBERBINGO NETWORK * if this network is also associated with BingoZest, Alpha Bingo, Bingofest, and BingoSky, and is owned by CB Corporation as mentioned in another area of this site, add the rest of the Cyberbingo Network to that list
    Cyberbingo
    WorldBingoHall
    BingoBunnies
    4BingoBingo
    4LiveBingo
    BingoBingo
    BingoJackpots.com
    Playbingoonline.com
    ZingoBingo
    BingoWay
    BingoTastic
    BingoStorm
    MasterBingo
    ExclaimBingo
    HookedOnBingo
    LadyluckBingo
    Bahama-Bingo
    ArcadeBingo

    NOTE BY ME: Since my accounts began being disabled in July with the very explicit reason given that I was a member of BPU, the term Risk Management has begun popping up as a vague reason to other BPU members who have now begun having their own accounts disabled at these sites. There have been subtle changes being made very quickly at various sites to include disabling accounts in their rules....most of which now claim to be able to close accounts FOR ANY REASON without notice...and once the account has been closed NO CONTACT can be made to find out why since you are totally ignored. LiveHelp when it's available just repeats the statement that it's a decision made by the Risk Management Dept and emails are ignored or dumped into a delete/spam folder at their end and if there is no LiveHelp available, you can't send a trouble ticket because you can't log in.

    My personal opinion is that once you complain via a trouble ticket or LiveHelp at these sites, you are automatically red-flagged as a possible trouble maker at their site so by disabling your account, you cannot enter their chat rooms to either publicly complain where other players can see it or to ask a chat host what needs to be done to get a problem resolved. If you go to a site such as BPU or here to complain about anything before your account is disabled because you are getting the run-around with support at the site itself, you are again faced with a closed account at the site, even if you have funds on deposit there.

    This is totally unacceptable behavior giving the site itself complete power over your ability to deal with issues with them including being forced to forfeit all money in your account, and they are now using Risk Management as a vague blanket response to closing your account with them leaving you in the lurch, and they believe they aren't accountable to anybody for this behavior because most of the sites aren't governed or regulated. They may be regulated by the laws of the UK, but if they are actually based in Antigua or Costa Rica, they figure they are home free doing whatever they want.
    _________________
    A J (TONI)
    "People may not always remember what you said, but they will always remember how you treated them"
     
  20. Oct 22, 2007
  21. NAVYMANS-MOM

    NAVYMANS-MOM Dormant account PABnononaccred

    Occupation:
    Computer Tech Support
    Location:
    Southwest Virginia
    Also, Wild Heart

    You stated: "The only member I see that claimed their account was closed due to posting on your forum is NavyMom. From what I saw the other members 1st posts on your board were about their accounts being closed already. Therefore, I'm not understanding why you insist their accounts are closed for posting on your forum."

    BPU is not the only bingo complaint forum on the internet...there is every possibility that they have posted a complaint asking for help somewhere other than BPU. However, if they also complained at the bingo site itself, either via the chatroom, LiveHelp, a trouble ticket, or emails long enough without getting a problem resolved, that site will view that member/player as a 'risk' to informing other unsuspecting players and will shut down that voice pretty quickly.

    Here is a short list of sites that I personally have had experience with regarding either accounts or chat disabled and once I posted about them at BPU, other members also told their stories of the same things happening to them. If you can't resolve a problem with support at a site, what recourse do YOU use to get to the bottom of it?

    I strongly urge everyone to never use the same username they use at a bingo site when they need to post a complaint in a public forum about that site....use a different username at the forum so you can't be tracked and risk having your accounts disabled at the site because they ARE tracking their database of member usernames.

    Sites that disabled chat or accounts when complaints are filed against them either at their own site or publicly in another forum type site such as BPU, cashouts are requested and stalled with one excuse after another by the site, multiple accounts that are inadvertently opened at a sister site, or if they are members of sites such as BPU and publicly post in them, even if the posts are not complaints against the bingo site or if they are merely registered at those sites without posting anything. Just mentioning their name or just registering using the same username you use at the bingo site is enough.

    AlphaBingo - being a member at BPU
    BingoZest - now in the UK and sister to Alpha - being a member of BPU or accused of multiple accounts
    BingoFest - sister site to Alpha and BingoZest
    BingoSky - being a member at BPU
    123Bingo - sister site to BingoIsUs and BingoKnights - being a member at BPU and complaining
    BingoIsUs - being a member at BPU and complaining
    BingoKnights - being a member at BPU and complaining
    CanadianBingo and all sister sites (looking them up)
    VicsBingo and BingoHall - disabled if not logging in every 30 days and have to email support to turn it back on
    BigTimeBingo and OnlineBingo - sister sites; multiple accounts rule
    A2ZBingo and all sister sites at the same time - chat disabled for various reasons eliminating you from taking advantage of their large chatroom games and chat deposit specials since you can't see them or play them
    AmigoBingo - sister to BingoDiner - request cashout and used multiple accounts rule as reason for denial - evidently you have to ask permission prior to opening a second account in the same household but nowhere on their site does it state that.
     
  22. Oct 22, 2007
  23. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    No disrespect if I'm mistaken... but haven't I read accusations that BPU makes unsubstantiaited claims and gets all riled up before the facts are in? Could be mistaken, anyone else ever read this?

    Of course it may be a freedom of speech issue to you, but it is any business's right to accept or decline customers for any or no reason. It is another thing all together if they are seizing funds, or not paying after they are 'bad-mouthed'.

    If i own a burger stand and you always buy your lunch there and then tell the neighborhood how terrible my food is, I'm not going to sell you a burger again, period.

    I strongly suggest not playing at non-accredited casinos of any sort and USING your username everywhere to carry clout.
     
    2 people like this.
  24. Oct 22, 2007
  25. Wild Heart

    Wild Heart Dormant account

    Occupation:
    customer support
    Location:
    PA, USA


    I agree with you 100% :thumbsup:
     
    1 person likes this.
  26. Oct 22, 2007
  27. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Me too!!!
    I sent out afew Emails
    I don't promote them but I will help on this.
    Lets see if I get a reply.
     
    1 person likes this.
  28. Oct 22, 2007
  29. NAVYMANS-MOM

    NAVYMANS-MOM Dormant account PABnononaccred

    Occupation:
    Computer Tech Support
    Location:
    Southwest Virginia
    I have substantiated my accusation

    regarding Alpha and BingoSky since both of their LiveHelp told me specifically why my account was disabled. They both mentioned BPU by name as the reason, and even though I was able to prove to both of them that I had never bad mouthed either of their sites by emailing the copy/paste posts that I had posted at BPU, the accounts were disabled without them ever even have read them prior to the copy/paste that I did for their benefit to show THEY had no substantiated evidence to show I bad mouthed them. Just the fact that I was a registered member at BPU was enough for them, and the ONLY way they knew about that membership was by matching my username at their site with what I had ALSO used originally at BPU. Immediately after my realizing that they had 'stalked' BPU and other bingo complaint forums and compared their username database to a search on those sites, I notified the bingo complaint forums to have my username at those forums changed to what I use now so that other bingo/casino sites wouldn't also close my accounts with them.

    The fact that Alpha is owned by the same company that owns Cyberbingo, BingoZest, etc. and the fact that BingoSky lied in the copy/paste LiveHelp stating that they were in no way connected to Cyberbingo and was a stand-alone site and closed my account with them immediately after I posted that chat conversation at BPU, only indicates to me that the entire corporation with sister sites listed previously are following suit in closing accounts in order to restrict membership from spreading the word among their unsuspecting players.

    When I complained to BingoSky and proved that I had never said anything against their site, their un-named manager (he refused to sign his email to me so I never knew who I was dealing with) sent me an email telling me to write a short explanation about why I felt I would be a good member at their site. The fact that I was expected to plead my case when I had already proved they were wrong about closing my account just because I was a member at BPU smacked of my having to beg them to take me back when I had done nothing wrong.....if they wanted my money, they had an obligation to ME to explain why THEY thought THEY were worthy of my investing in their site, not the other way around.

    Damage control by closing accounts, ignoring emails, and forcing members to forfeit funds by doing so is NOT the way to go in order to settle disputes. The ONLY way to settle the disputes is to work with the player and/or have management at the sites go into the bingo complaint forums and state their side with facts to back themselves up. Ignoring paying membership will NOT make the problem go away as more and more players are getting smarter and smarter about rip-off sites. Like the movie said...."We're mad as hell and we're not gonna take it anymore"....and we are NOT going away no matter how much those sites wish we would.
     
  30. Oct 22, 2007
  31. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    Regardless of whether you 'bad-mouthed' them, they have the right for any or no reason to close your accounts.

    Regardless of whether you 'bad-mouthed' them, they do not have the right to withhold valid winnings.

    If you got stolen from that's theft and should be dealt with.

    Is this about theft or a misguided concept of freedom of speech and the "right" to play wherever you want to?

    Now if you got kicked out of a forum for reporting your experiences, that would be another story.
     
    1 person likes this.
  32. Oct 22, 2007
  33. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    A Tip to all that join any Gaming site.
    Don't pick a name that's around any forum.
    They may use it against you :lolup:
    This is to far fetched I think.Has to be other reasons.
     
  34. Oct 22, 2007
  35. lojo

    lojo Banned User - repetitive violations of <a href="ht

    Occupation:
    Tradesman
    Location:
    USA
    What if I signed up as say... absolutpoker, or bingoamI, or pistolcrallys?

    I'll probably bow out until you hear back from the sites Tom, I've made my points :)
     
  36. Oct 22, 2007
  37. BingoT

    BingoT Nurses love to give shots webmeister

    Occupation:
    Nursing & Run Bus Trips
    Location:
    Hartford,Ct
    Use BingoT :lolup: i'm sure you will get a better bonus :lolup:
    A Big kick in the @ :lolup:
    I would never use a name that I use around town.
     
  38. Oct 22, 2007
  39. NAVYMANS-MOM

    NAVYMANS-MOM Dormant account PABnononaccred

    Occupation:
    Computer Tech Support
    Location:
    Southwest Virginia
    Sites that accept you

    as a member, accept your deposits, and then make an arbitrary decision to close your account without any type of explanation, whether they owe you money or not, should be shut down. They have convicted you of a crime against their site without your ability to even ask what the charge is the majority of the time because many sites don't have a LiveHelp to go to in order to ask....and you are ignored by management when LiveHelp tells you to email them.

    I never talked in chat rooms against either of these sites...in their own rooms or elsewhere, and I never talked against either of the sites at BPU until I was told in LiveHelp why my accounts were disabled when I was a member in good standing with both of them as a depositing player just the day before. For them to dictate to members where on a world wide internet they are allowed to be members and NOT put that into their rules that they insist you accept upon registration is placing their membership into a precarious position in trying to figure out rules that aren't spelled out and if they trip over the site rules without having them spelled out in the first place puts the player's money at risk of being stolen by the site when they close you out. What part of that don't you understand?

    Not only is this a violation of free speech if I wished to complain about a site that has ignored communicating with me to resolve a problem or deny me a payout when I've complied with their rules, I have that right to ask for help from an outside source if I need to. I wouldn't have asked for help in the first place if site management had been professional about dealing with my problem. However, the fact that I NEVER had a problem with either of those sites until I registered at BPU and used the same username there that I used at their site. I did a google search for that username and the first one on the results page to show up was a post I made at BPU and it had nothing to do with either of those sites....all a site has to do in order to check their database of members is do the same thing or actually have someone in management come in as a guest at BPU and do a search on any name in their database to locate posts made by that member.

    This is not paranoia on my part....this is FACT....try it yourself if you don't believe me and you'll find out how easy it is for sites to find you and then kick you to the curb with no warning at their site because now YOU are a risk to them strictly on speculation that you COULD be a risk to their bottom line.

    Think whatever you want....I KNOW FOR A FACT WHAT THEY DID TO ME. You could easily be next and if warning you with proof that I've provided isn't good enough, you have no one to blame but yourself.
     

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