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Play7777 not fair, 3000e deleted.

Discussion in 'Casino Complaints - Bonus Issues' started by sylwek1988, Nov 17, 2016.

    Nov 17, 2016
  1. sylwek1988

    sylwek1988 Dormant account

    Location:
    Poland
    I use the bonus on first deposit in Play7777, receives a bonus, and began playing the

    creature black of lagoon and win big win about 3000e, after this win I changed ge on Wild

    Rockets, Elements and Reel Rush, I always play max bet 5e in Spin.

    Terms:
    Max bet/stake when playing with bonus is 0.50 EUR per betline with a total maximum of

    5.00 EUR per Spin.

    They block my account and confiscate money and gives stupid reason after 4 days.

    Hi,
    regarding the account block this was done due to irregular game play (playing multiple

    games at the same time and exceeding the max. bet by using multiple games at the same

    time) and on behalf of our bonus terms u changed the game after a big win which is only

    valid when u change to a similar game, actually u got the win on creature of the black

    lagoon which is a 20 liner to wild rockets which is a 720 line game and therefore totally

    different.


    This is the cheapest and most foolish answer which I have ever heard, he never broke the

    rules, because it is not in the rules prohibited allowed to play several games at the

    same time, Such a provision does not exist, why the casino does not apply its own rules?

    Creature black of lagon not is totally different, it is also a slot.
    after that there is no provision in the rules that does not allow for such a way of

    playing.

    The casino is not fair and closes the account only because he reached the big win.
     
  2. Nov 18, 2016
  3. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    FWIW we have other unresolved player issues at Play7777, so you're not alone in the problems you are having with them.
     
  4. Nov 18, 2016
  5. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    So you cant change to a different style of game?
    So if you play Gonzo, then you would have to play all symbol fall games.
    Thats a new one on me.

    And very professional using "u" in the emails
     
  6. Nov 18, 2016
  7. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Ugh, these t&c's are getting outta hand.
     
  8. Nov 18, 2016
  9. Jd666

    Jd666 RiffRaff CAG mm4

    Occupation:
    Maggot Farmer
    Location:
    Republic Of West Yorkshire
    Yeah.

    Im glad I do 95% of my play at Videoslots now.

    Dont have to worry about T&C there
     
  10. Nov 18, 2016
  11. jjezebel37

    jjezebel37 Meister Member mm1

    Occupation:
    sales/marketing
    Location:
    Belfast (Northern Ireland)
    Same here. It gives me a headache reading them so I can't be arsed half the time.

    The majority of my deposits are now straight.
     
  12. Nov 23, 2016
  13. sylwek1988

    sylwek1988 Dormant account

    Location:
    Poland
    after writing a complaint in several places, Casino unlock my account, and pays all money from my casino accout.
     

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