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Resolved Planet Casino refuses to pay profit made in Slots

Discussion in 'Casino Complaints - Bonus Issues' started by edwardmill, May 21, 2012.

    May 21, 2012
  1. edwardmill

    edwardmill Dormant account

    Occupation:
    Work part time as a DJ
    Location:
    Bogota Colombia
    I found a new casino, the bonuses published were excellent and I decided to give them a try

    I deposited a total of 730 dollars and earn 4,200 dollars. I got 3 signup bonuses which were between 50-150%

    The casino required documents. I sent my ID card along with a letter from the bank but the Casino insisted on passport.

    I told them that I have no passport but I have a document certified by a notary

    I sent them the notarized documents and they said they are sending an email to the notary to make sure they are authentic

    I contacted the notary's office and made ​​sure they will answer emails from the casino

    Out of the blue they sent this Email

    Dear C,

    Our risk management department has audited your account and documents, following your withdrawal and highlighted you as a high risk user.

    Please note that your account has been found in breach of our terms and conditions, due to a connection to other casino accounts.

    As a result your withdrawals have been cancelled and will not be paid.

    We have however, already initiated a full refund of your purchases into your Neteller account, but your account have been permanently locked.


    I tried to get further explanations and got another Email saying my pattern of play connected me to other players.

    I am not connected to any other players and when I asked them to clarify they just ignored my Emails.
     
  2. May 21, 2012
  3. KasinoKing

    KasinoKing WebMeister & Slotaholic.. CAG MM PABnonaccred webmeister

    Occupation:
    House-Husband and Casino Advisor
    Location:
    Bexhill on sea, England
    Another new casino I've never heard of!

    I think you should Pitch-A-Bitch.
    This is CasinoMeister's FREE service to help players with problems at non-rogue casinos.

    To submit your PAB, click here: Pitch-A-Bitch
    Be sure to read ALL the terms for submitting a PAB, including the Frequently Asked Questions here: PAB FAQs

    In future, please stick to only reputable casinos, such as those on CasinoMeister's Accredited list.

    Finally - welcome to the forum! :thumbsup:
    KK
     
  4. May 21, 2012
  5. harrys99

    harrys99 Dormant account

    Occupation:
    Bar Business/Office Management
    Location:
    Wherever I Want
    KK-I just looked them up for fun-it says they are powered by Betonsoft

    Also hello to OP
     
  6. May 22, 2012
  7. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    Remember, if you ARE connected in ANY way to other accounts, such as in the same house or even the same family, then you WILL be caught out during the PAB process.

    The casino WILL provide all information including from their fraud detection systems to Max. If you're confirmed as a fraudster, then you will lose your membership here and most likely be placed on a fraudsters database and be barred from receiving winnings at other casinos in the future.

    I am not saying you're guilty. I'm simply giving you the facts to help you decide whether to proceed.

    If you're innocent, then I hope you are paid.
     
  8. May 22, 2012
  9. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    This Casino is connected to the Freespin Casino group. I never have personally had any issues getting paid by them. They seem to be one of the fastest paying casinos out there dare I say for an RTG based casino.
    As for Planet Casino personally, I haven't' had any experience with a cashout. Other than a free chip I got mailed to me, which I tried and busted on. Yet I would find it odd for them just not to pay without any rather good excuse. Seeing how this is your first post, are you sure you haven't had any connections to anyone in the past.
    Are you sure you haven't had any issues of chargebacks or abusing a bonus with Free Spin or Golden Cherry casino?
     
  10. May 22, 2012
  11. edwardmill

    edwardmill Dormant account

    Occupation:
    Work part time as a DJ
    Location:
    Bogota Colombia
    I will follow the procedure to pitch a bitch. I am not connected to any other players from my house, it is only me playing.
     
  12. May 22, 2012
  13. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.
    Then you will have nothing to fear ;), once you PAB refrain from posting here anymore.
     
  14. May 22, 2012
  15. Seventh777

    Seventh777 RIP Roy

    Occupation:
    Builder, mainly renovations.
    Location:
    Planet Tharg, dark side, where nothing grows.

    I think you maybe getting your wires crossed with Planet7 and Planet casino ;).
     
  16. May 22, 2012
  17. cheetahwind

    cheetahwind Wind Blade Maker MM

    Occupation:
    Wind Blade Maker
    Location:
    Iowa
    Actually I just got a CD in the mail about a week ago.
    The letter at the bottom says that Planet Casino is connected with Free Spin, Cherry Gold (my mistake on the wrong casino name), and Binary Betting.
    They told if I like Planet Casino, then I should try one of there sister properties.
     
  18. Jun 7, 2012
  19. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    This is normal in this Group if somone win to much they Tell you - You have Multiaccont - you are conected with other player - Of corse you are not coneccted but - they say our decison is finall

    Look

    http://www.casinomeister.com/forums...-steal-my-winnigs-fake-false-accusations.html


    Same situations but lower winn amount in my case - of corse im not recived my prize .

    This is Very Bad place with unethical Bisnes Practice ! - They channge rulez after im play to excluded Poland Players - but im was have print scrint with orginal terms and conditions -( IM knowed can be problems with this place so do print screans all importand things for rulez - but this not help ) all show im my post where can see all was good with terms when im starts play . ( My country eglible to play)- when im show them this then next they try tell me im connected with other accont player - and alll other stupid idea to no pay - Of corse im was no connected - but what we can do - Only Warning Other players abaout this PLACE !

    If You win using you deposit to Much - you play good with terms and conditons - then they no pay you and only back deposit - becose -" you connected with other accont - players ...... "of corse this is not true"

    Im win using free money playing good with terms and conditons - in eglible games and my contry was eglible to play and use bonus when im joined and use promotions.
    im make withdrawal 150 e ask him do you wont deposit to unlocked me money bookers withdrawal methods - they answer not neccesary ( Strange.....) and after few days blocked me and say - You country not eglible (suddenly changed the rules in terms and conditons) - after im show my print sscrean with orginal terms and conditions- they say You are connected with other player - the same as you So im think They very often say for Winners magic worlds - Coneccted with other player Sorry no pay - we can only back you deposit - In this place you can only lose becose if you win to much sudennly you will be conected with other player - multiaconts ! Sorry for bad english - But this is horrible what they do.
     
  20. Jun 25, 2012
  21. edwardmill

    edwardmill Dormant account

    Occupation:
    Work part time as a DJ
    Location:
    Bogota Colombia
    Planet Casino paid in full

    Thanks to Max and the pitch a bitch process
     
  22. Jun 25, 2012
  23. LaHutti

    LaHutti Sr. ÜberUnter Ass. Man. webby PABnonaccred PABaccred

    Occupation:
    .
    Location:
    East and West
  24. Jun 26, 2012
  25. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    hm Is possible olso open PAB For this casino if im olso feel cheting? and they dont pay me 150 e? but my case is old ? becose im was think this place i with no chance to get money from them ... but im see they somtimes pay players.

    Can somone send me priv how open Pab then im olso do this if this is possible and send all improtand informations abaout my problem with them.
     
  26. Jun 26, 2012
  27. Nifty29

    Nifty29 Dormant account

    Occupation:
    PAID CASINO SHILL
    Location:
    Turn right, then right. then right again
    http://www.casinomeister.com/problems.php

    Please make sure you read ALL the instructions.
     
    2 people like this.
  28. Jun 26, 2012
  29. FAZI1

    FAZI1 Experienced Member

    Occupation:
    worker
    Location:
    Punta Cana
    Thanks for answers im alredy Open PAB and send all informations.
     

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