edwardmill
Dormant account
- Joined
- May 19, 2012
- Location
- Bogota Colombia
I found a new casino, the bonuses published were excellent and I decided to give them a try
I deposited a total of 730 dollars and earn 4,200 dollars. I got 3 signup bonuses which were between 50-150%
The casino required documents. I sent my ID card along with a letter from the bank but the Casino insisted on passport.
I told them that I have no passport but I have a document certified by a notary
I sent them the notarized documents and they said they are sending an email to the notary to make sure they are authentic
I contacted the notary's office and made sure they will answer emails from the casino
Out of the blue they sent this Email
Dear C,
Our risk management department has audited your account and documents, following your withdrawal and highlighted you as a high risk user.
Please note that your account has been found in breach of our terms and conditions, due to a connection to other casino accounts.
As a result your withdrawals have been cancelled and will not be paid.
We have however, already initiated a full refund of your purchases into your Neteller account, but your account have been permanently locked.
I tried to get further explanations and got another Email saying my pattern of play connected me to other players.
I am not connected to any other players and when I asked them to clarify they just ignored my Emails.
I deposited a total of 730 dollars and earn 4,200 dollars. I got 3 signup bonuses which were between 50-150%
The casino required documents. I sent my ID card along with a letter from the bank but the Casino insisted on passport.
I told them that I have no passport but I have a document certified by a notary
I sent them the notarized documents and they said they are sending an email to the notary to make sure they are authentic
I contacted the notary's office and made sure they will answer emails from the casino
Out of the blue they sent this Email
Dear C,
Our risk management department has audited your account and documents, following your withdrawal and highlighted you as a high risk user.
Please note that your account has been found in breach of our terms and conditions, due to a connection to other casino accounts.
As a result your withdrawals have been cancelled and will not be paid.
We have however, already initiated a full refund of your purchases into your Neteller account, but your account have been permanently locked.
I tried to get further explanations and got another Email saying my pattern of play connected me to other players.
I am not connected to any other players and when I asked them to clarify they just ignored my Emails.