pitbullpoker

pharwood

Dormant account
PABnonaccred
Joined
Mar 20, 2009
Location
australia
hello fellow members i have a message to people in regards to pitbullpoker and the tricks they have been doing
yesterday i registered for a buyin of $3.00 to a sit and go tourny and as soon as the game started to load i then got redirected to a alternate site called blockdos.net i was getting this site for over a hour and after the hour passed i noticed the tourny had ended and my fee was taken i then contacted support who said that there was no reported outages on the site and that they never heard of blockdos.net so i did a antimalware scan on my computer and installed a good virus checker still nothing found so after a while i was able to login again to the site i noticed the live chat had about 12 in que before me usualy theres 1 or 2 at most after 20 min i asked them again whats wrong they still say no problems on our site its your computer only sir

so i entered into another tourny and while there i noticed everyone chatting about this blockdos site and they say they all got told the same excuse as me there computer is the only one affected everyone lost there buyin fees for the tournys they entered into

also i noticed over the past few weeks there site has been running extremly sluggish and games freeze constantly

i have included a screen shot of the error page i was redirected to if you do a search in google and type pitbullpoker and blockdos it clearly shows this site as been linked with pitbullpoker but they say never heard of blockdos

also included is the 2 chats i had with pitbullpoker staff who state its only my computer and my version of flash player



first chat with nichole
Please wait while we find an agent to assist you...
You are currently at position number 4 in the queue.
All agents are currently busy. Please stand by.
You are currently at position number 1 in the queue.
An agent will be with you in a moment. Thank you for your patience.
You have been connected to Nicole ..
Nicole .: Hello, philip! Welcome to Live Customer Support! How may I be of your assistance?
philip: i dont know whats happening but i registered for a $3.00 tourny and as soon as the game started i was booted offline and had some weird website from blockdos saying the site has errors
philip: the tournys gone ended now just thought you should know
Nicole .: If you are sure you registered please log out, close all the windows and open it again. If that doesn't work please turn off the computer and try again.
Nicole .: Also try to delete the cookies
philip: whats blockdos
Nicole .: I am going to suggest you the following options that should help you to resolve your problem.
1. Please disable the pop-up blocker for this website or simply hold down the Ctrl key when clicking to play poker. To change your settings select "tools" from the menu at the top, then "Pop Up Blocker", then "Pop Up Blocker Settings". There you can add Web sites to always allow pop ups or change the intensity of the pop up blocker. Add www.pitbullpoker.com as a trusted site. For more info. please check this link
You do not have permission to view link Log in or register now.

2. Please check you have Flash Player 10 installed. You can install Flash Player for Free by clicking on this link:
You do not have permission to view link Log in or register now.

3. Please erase all the browsing history, and then delete your cache. Go to TOOLS, Internet Options and delete the cookies and the files then log in again.
4. Please reboot your computer as it seems there is a connection not being made correctly between your computer and the site
philip: seems strange as soon as i clicked register for the tourny and the game started to seat i was booted
philip: i have just been chatting to other players they say they had similar errors
Nicole .: Please tray what I just told you
Nicole .: Is there anything else I can assist you with at this time?
philip: no i definatly wont deposit funds into this site and will make sure everyone i chat with to warn them that as soon as they enter a cash tourny they will get ripped
philip: whats a backend server
Nicole .: Sir, the site is fine
philip: will tell you what the error says
Nicole .: So please try with what I just told you
philip: the backend server is having dificulties causing the site not to load please contact the host support and coma back later
philip: message automaticaly generated by blockdos.net
philip: i rebooted the computer many times
Nicole .: Please try that
philip: i know you know the site was down i think you do it from time to time to steal tournament funds then make these excuses i noticed when i entered live support there was 9 in front of me
philip: usualy theres 1
Nicole .: Sir, I gave you all the advices I can, please try what I told you
Nicole .: Is there anything else I can assist you with at this time?
philip: im not worried about the stupid $3.00 just think its wrong the way you ppl lie
philip: i will give you a list of all the other members who also had this ereror


email from support

Hello,

We received your information. Thank you very much for your time!

The site is working fine

You will need the following two things to play with our poker software:
1. Flashplayer 10, if you don't have it go to
You do not have permission to view link Log in or register now.

2. No pop-up blockers, these pop-up blockers can be disabled on TOOLS.

I am going to suggest you the following options that should help you to resolve your problem.

1. Please disable the pop-up blocker for this website or simply hold down the Ctrl key when clicking to play poker. To change your settings select "tools" from the menu at the top, then "Pop Up Blocker", then "Pop Up Blocker Settings". There you can add Web sites to always allow pop ups or change the intensity of the pop up blocker. Add www.pitbullpoker.com as a trusted site. For more info. please check this link
You do not have permission to view link Log in or register now.


2. Please check you have Flash Player 10 installed. You can install Flash Player for Free by clicking on this link:
You do not have permission to view link Log in or register now.


3. Please erase all the browsing history, and then delete your cache. Go to TOOLS, Internet Options and delete the cookies and the files then log in again.

4. Please reboot your computer as it seems there is a connection not being made correctly between your computer and the site

Please feel free to contact 24/7 live chat customer service so they can give all the instructions and information you may need.



Thank you for contact us







last chat transcript from live support julie

You have been connected to Julie ..
Julie .: Hello, philip! Welcome to Live Customer Support! How may I be of your assistance?
philip: i have a question lastnight i paid for a tourny entry and the site crashed and i lost the entry fee because the game had finished because i was blocked out of pitbullpoker for over 1 hour
Julie .: Do you have the tournament number, table name, or time and date it was playing so I can check it out for you.
philip: pitbull staff said it was my computer and no other reports of site outage has been reported i was getting a error from a site called blockdos you ppl say ya never heard of it
philip: FREE $10 NO DEPOSIT and FREEROLLS at Pitbull PokerNew players at Pitbull Poker get with special bonus code $10 no deposit ... BlockDOS.net The absolute best DDOS Protection at the most affordable prices. ...
208.101.11.124:54321/forum/r227073-.html - Similar pages
More results from 208.101.11.124
philip: google search shows its clearly linked to pitbullpoker as dos protection
Julie .: Do you have the tournament number, table name, or time and date it was playing so I can check it out for you.
philip: was like 12 hours ago
philip: it was not just the 1 tourny i recieved emails from other players who encountered the same error messages
Julie .: are you asking for refund
philip: i have a list of 22 users who i chatted with lastnight and they all said the same site showing the same errors
philip: no i am not going to worry about a refund i am sick of ppl lying to me and saying i saved all the chat replys and the messages showing nichole and dereck stating no reports of site outages were reported atall
philip: but these other players said they were told the same thing they were told its there version of flash players
Julie .: sir I have our IT staff looking into this right now
philip: i sent a email with the screen shot of the error site
philip: but the reply email i recieved still stated its my computer
Julie .: the site is working properly
philip: so i am in process of putting a list on casinomeister and i have 22 ppl who are going to also make a note of the errors
philip: ok then its my computer is affected only
Julie .: as I said
Julie .: I have our IT staff looking into this right now
philip: so if its only mine then no one will respond to my casinomeister section
philip: thanx
philip: i shall go now i will send you the link to the site after completed
Julie .: sir
Julie .: they will get back to you
Julie .: by email
Julie .: by tomorrow
philip: whatever
Julie .: Have Fun and Good Luck! Should you have any questions or comments please do not hesitate to contact us anytime, we are here 24/7! We truly value your opinion and would love to hear your thoughts on how we can make this your favorite place to play!
Thank you for using Live Chat Customer Support. You may now close this window
 

pbdave

Dormant account
Joined
Mar 23, 2009
Location
San Jose
Clarification

Hi pharwood,

Im Dave Brenes, a rep for Pitbull Poker and Id like to look after your case. I want to offer our sincere apologies for the trouble and the confusion. First, I will have your account credited with the tournament buy and the entry fee and as well as another buy and fee for the same amount as a token of appreciation. Second, I will explain to you what that message was.

A couple of months ago or so, our ISP (which hosts several clients) was target of a DDos attack, which basically is is an attempt to make a computer resource unavailable to its intended users. Although the means to carry out, motives for, and targets of a DoS attack may vary, it generally consists of the concerted efforts of a person or persons to prevent an Internet site or service from functioning efficiently or at all, temporarily or indefinitely. This caused our servers to be significantly slow and some tournaments had to be suspended. So since then, we put in place a protection against such attacks.

This does not necessarily mean that we were victim of a DDoS attack, but certainly the system detected a high volume of queries coming through our port, therefore it took preventive measures to control the traffic flow. Reason why you and some others players saw that error message.

So in essence what you saw was the system protection active to maintain the integrity and functionality of the site, however you possible were part of the section of queries that the blockdos.net chose to deny entry while keeping the servers stable.

Please PM with your Pitbull username and Ill make sure to compensate you. Cheers!

Dave Brenes
Network Manager
Affiliate Media Relations Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
 

maxd

Complaints (PAB) Manager
Staff member
Joined
Jan 20, 2004
Location
Saltirelandia
@pharwood: As you will have seen in the Pitch-A-Bitch FAQ we don't like having PAB-related issues on the message boards while we are trying to handle the PAB. Since you've got a representative's attention here I am suspending your PAB. Good luck!

Furthermore such issues belong in the Complaints section which is where I'm moving this now. If it so happens that you do not have posting rights in the Complaints section and you'd like access to that thread drop me a PM and I'll see what I can do for you.
 

jas2587

Ueber Meister
Joined
Apr 25, 2006
Location
FL
Hi pharwood,

Im Dave Brenes, a rep for Pitbull Poker and Id like to look after your case. I want to offer our sincere apologies for the trouble and the confusion. First, I will have your account credited with the tournament buy and the entry fee and as well as another buy and fee for the same amount as a token of appreciation. Second, I will explain to you what that message was.

A couple of months ago or so, our ISP (which hosts several clients) was target of a DDos attack, which basically is is an attempt to make a computer resource unavailable to its intended users. Although the means to carry out, motives for, and targets of a DoS attack may vary, it generally consists of the concerted efforts of a person or persons to prevent an Internet site or service from functioning efficiently or at all, temporarily or indefinitely. This caused our servers to be significantly slow and some tournaments had to be suspended. So since then, we put in place a protection against such attacks.

This does not necessarily mean that we were victim of a DDoS attack, but certainly the system detected a high volume of queries coming through our port, therefore it took preventive measures to control the traffic flow. Reason why you and some others players saw that error message.

So in essence what you saw was the system protection active to maintain the integrity and functionality of the site, however you possible were part of the section of queries that the blockdos.net chose to deny entry while keeping the servers stable.

Please PM with your Pitbull username and Ill make sure to compensate you. Cheers!

Dave Brenes
Network Manager
Affiliate Media Relations Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners

Why is it when ever a site has a problem it is the customers pc they all say reboot delete cookies an temp files it is always blamed on our pc's??
As for the Blockdos bit that sounds like a bunch of crock considering the OP said there were like 20 or more that had the same problem
well I know not to reinstall your poker site as you have a standoffish attitude about the whole thing a high # od quries coming thru your site gee what if several 100 wanted to play at the same time would it kick them all?

Cindy
 

pbdave

Dormant account
Joined
Mar 23, 2009
Location
San Jose
Hi Cindy,

Certainly you have a point there.

Like I said, our support was not properly addressing the issue in question. It was not the player's PC. This is why I am willing to extend a compensation to him and if he has the list of players he mentioned I will follow through with those members too.

As for the DDoS and the blockdos.net, it is not crooked or anything, actually DDoS is more common than you think, however the ISP was the one who received a massive attack to their connecting ports which through their clientele is connecting the servers, including us. We are not talking about a few hundreds, we are talking of dozens of thousands queries at the same time attempting to access the servers, enough to crash practically any poker room's servers.

We have not determined yet what caused the system to be activated in such way, but the most likely reason was an elevated traffic query that attempted to access our servers and therefore the protection cut off some of that traffic, including some of our players.

I hope I was able to explain properly what happened. Let me know if you have any more questions. Cheers!

Dave Brenes
Network Manager
Affiliate Media Relations Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
 

winbig

Keep winning this amount.
Joined
Mar 10, 2005
Location
Pennsylvania
We have not determined yet what caused the system to be activated in such way, but the most likely reason was an elevated traffic query that attempted to access our servers and therefore the protection cut off some of that traffic, including some of our players.

This sounds like a flawed system to me. As an ex-sysadmin, I know about DDoS attacks oh too well. But the problem lies in the fact that blockdos.net should be able to filter out 'bad' packets being sent to your servers instead of blocking all traffic, in which results in your site taking 'collateral damage' as is the case here.
 

spearmaster

RIP Ted
Joined
Jan 12, 2001
Location
Heaven
This sounds like a flawed system to me. As an ex-sysadmin, I know about DDoS attacks oh too well. But the problem lies in the fact that blockdos.net should be able to filter out 'bad' packets being sent to your servers instead of blocking all traffic, in which results in your site taking 'collateral damage' as is the case here.

Blockdos does indeed claim to filter bad packets. However, it is entirely possible that normal traffic somehow got flagged as bad traffic... and do note that pbdave said "significantly slow" as opposed to "not accessible".

If you look at the graphic in the first post - that doesn't look at all like a 404. There is a good chance that is the page which is served by blockdos when it has determined that a packet was bad.

So yeah - flawed system - but probably for a different reason.
 

pbdave

Dormant account
Joined
Mar 23, 2009
Location
San Jose
Hi ,

Cool follow up from you guys, thanks for that.:thumbsup:

Like I said it was some 2 months ago, we are still testing the setup of the blockdos.net, but based on this issue we will check the configuration of the same to avoid having our players experiencing what was described originally.

We continually look for new, improved and better services to work with, and the DDoS protection is no exception. We will follow through with the results and continue to improve.

Thanks again!

Dave Brenes
Network Manager
Affiliate Media Relations Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
 

sorrelltop

Dormant account
Joined
Jul 25, 2003
Location
United States
We have worked closely with Pitbull Poker for a long time. You won't find a management team who is more dedicated to their players then Dave and the rest of the group at Pitbull. :thumbsup:
 

NewOrleans

Banned User
Joined
Oct 16, 2008
Location
Canada New Brunswick
So in essence what you saw was the system protection active to maintain the integrity and functionality of the site, however you possible were part of the sectio...blah blah

Damage control attempt? What about the rest of the people they robbed? Do they get their buy ins back too? Or maybe this guy can gather all the people that are complaining to this forum and 20 of them can attest to this.
 

pbdave

Dormant account
Joined
Mar 23, 2009
Location
San Jose
Hi All,

Unfortunately we keep seeing users that attempt against our integrity in a malicious way.

To user "NewOrleans" I can only refer based on his member status:

Banned user - troll posts - multiple accounts

So, during the problem we had no player was "robbed" of his money. Any member of our poker community who experienced a problem and contacted us was taken care of by our Customer Support or myself.

If there is anyone who still has not resolved any pending issue related to the described situation please feel free to contact and I will follow through to resolve the matter.

Thank you.

Dave Brenes
Network Manager
Pitbull Poker
Pitbull Casino
Pitbull Partners
 
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