Condor Malta Limited Not Paying players? MGA not interested.

[Uffboy22]

Hi all,

Myself like many others out there are having a heck of an issue getting any money out of the MGA licensed condor malta limited group (B bets in my case).

Withdrawal never arrived in my bank just under two months ago. Contacted support, a sleuth of 'reasons' then followed, 'human error' , 'processed successfully from our side', 'will be in in 5 to 10 days'. Then it changed to 'will contact the relevant department', 'you are our highest priority'. I then used the ADR the site lists, they ignored the ADR.

I contacted the MGA and this was their response -

Dear Michael,

Ticket Ref. NNL-HQVQL-676.

Please note our email dated 11th July 2023.

Based on the information we provided we regret to inform you that we are unable to uphold your claim and will therefore consider your case closed, with no further means of appeal however your statutory rights are unaffected.

----

What is a player supposed to do in this situation?

Thanks

 

[Avernite]

Had a horrible experience with that group years ago. MGA refused to help there too.

I hope you can get a resolution out of this, but recommend you look for somewhere else to play.

 

[maxd]

... What is a player supposed to do in this situation?

Hello,

If we can offer assistance with your problem you're welcome to use our complaints service called Player Arbitration (PAB), always free of charge to Casinomeister members in good standing. You'll find an introduction to the PAB process here: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Given that the ADR has apparently already been involved I can't promise that we can make a difference here BUT if we get to look into the problem and see the same ongoing issues that you've mentioned then we can post a Casinomeister Warning to alert other players to the difficulties they can expect at these casinos.

If you do decide to proceed with the PAB please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, stall or even cancel your complaint here at Casinomeister.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

PS. This is the group we're talking about:
24Bettle
BBets
Big5 Casino
Casino Sieger
Gambeta10
Lucky Bull
Pedalanda10
Rembrandt Casino
Tournaverse

We've already had issues reported on those in bold, not usually resolved IIRC.

 

[Uffboy22]

Hello,

If we can offer assistance with your problem you're welcome to use our complaints service called Player Arbitration (PAB), always free of charge to Casinomeister members in good standing. You'll find an introduction to the PAB process here: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Given that the ADR has apparently already been involved I can't promise that we can make a difference here BUT if we get to look into the problem and see the same ongoing issues that you've mentioned then we can post a Casinomeister Warning to alert other players to the difficulties they can expect at these casinos.

If you do decide to proceed with the PAB please ensure that you have read and will comply with the Player Arbitration Policies and Procedures . Failure to comply could slow, stall or even cancel your complaint here at Casinomeister.

Regards,
Max Drayman
Player Arbitration (PAB) Manager, Casinomeister.com

PS. This is the group we're talking about:
24Bettle
BBets
Big5 Casino
Casino Sieger
Gambeta10
Lucky Bull
Pedalanda10
Rembrandt Casino
Tournaverse

We've already had issues reported on those in bold, not usually resolved IIRC.

Hi Max,

MGA simply refused to help. The casino ignored Askgamblers so case went unresolved, MADRE their ADR has done nothing.

Currently with the casino its the same stress. Emails everyother day saying its being looked into (had this since may). Today i recieve an email saying 'its been processed successfully from our side to skrill, please send a statement to prove it has not'. Which highlights once again they are lying as the withdrawal was processed to bank and never made it, hence why i provided a statement proving this over a month ago. Looking online the group is doing it to sooooo many players. Seems like a cash flow issue/solvency issue.

Before I do a PAB could you actually confirm if this group engages with you? They don't seem to engage with any other ADR.

Thanks

 

[Casinomeister]

I believe I might know one of the owners, so that'll help. Go ahead and submit a PAB and we can take a look at it.

 

[Uffboy22]

I believe I might know one of the owners, so that'll help. Go ahead and submit a PAB and we can take a look at it.

Thanks in advance!

Im going ahead with this now and will stop discussing on the forum.

 

[OliverCooper]

Hi all,

Myself like many others out there are having a heck of an issue getting any money out of the MGA licensed condor malta limited group (B bets in my case).

Withdrawal never arrived in my bank just under two months ago. Contacted support, a sleuth of 'reasons' then followed, 'human error' , 'processed successfully from our side', 'will be in in 5 to 10 days'. Then it changed to 'will contact the relevant department', 'you are our highest priority'. I then used the ADR the site lists, they ignored the ADR.

I contacted the MGA and this was their response -

Dear Michael,

Ticket Ref. NNL-HQVQL-676.

Please note our email dated 11th July 2023.

Based on the information we provided we regret to inform you that we are unable to uphold your claim and will therefore consider your case closed, with no further means of appeal however your statutory rights are unaffected.

----

What is a player supposed to do in this situation?

Thanks

So interesting what they mean by: "your statutory rights are unaffected"

 

[maxd]

... Im going ahead with this now and will stop discussing on the forum.

PAB received and in progress.

- Max

 

[Uffboy22]

Thank you. Good luck!

 

[Uffboy22]

So interesting what they mean by: "your statutory rights are unaffected"

I think it means nothing. The MGA is kindly letting me know that even though they have decided not to do anything as it didn't meet their criteria (they refused to tell me why), I still have the privilege (which i had before) to make a consumer or legal claim....

 

[maxd]

I think it means nothing. The MGA is kindly letting me know that even though they have decided not to do anything as it didn't meet their criteria (they refused to tell me why), I still have the privilege (which i had before) to make a consumer or legal claim....

You are aware that part of the Player Arbitration Policies and Procedures is this, yes?:

1.9 - While your PAB with us is active and open please do not post on our forums regarding your case, nor on other forums regarding your case, nor file your complaint with another 3rd party arbitration service(s): we strive to get your issue resolved ASAP so please respect our efforts and don't confuse things through continued public debate of your issue nor by asking for outside assistance while we are engaged on your behalf. Failure to comply will, at our discretion, result in your complaint being cancelled and discarded.

Will you continue posting and thus cancel your PAB? Or will you stop posting and let us continue with your PAB? Please choose one.

- Max

 

[Uffboy22]

Im aware. Where does my post infringe upon the PAB? My post was in reference to the MGA who are not involved in my PAB...? My PAB is with Condor Malta Limited. My post doesnt mention them and I won't be whilst the PAB is open...

 

[maxd]

Any post from you regarding your issue has the potential to interfere with our pursuit of its resolution. That is the problem and why we make this request. If that request is too much for you to agree to then you're free to pursue your complaint elsewhere. Again, it's one way or the other: choose.

I remind you that the PAB service is free. All that we ask is that you comply with the PAB Rules, as you had agreed to when you posted your PAB.

- Max

 

[Uffboy22]

If this is the employees interpretation of the term, I will refrain from posting or engaging on the forum until the PAB is resolved to ensure I comply.

Thanks.

 

[maxd]

... the employees interpretation of the term ...

FYI I am the PAB Manager, have been for 15 years, and I wrote those Terms. The purpose of trying to wind me up escapes me.

- Max

 

[Uffboy22]

Max, I have just said I will comply as this is your view of the term and thanked you?

I'm unsure as to what the issue is here.

Thank you for taking the PAB and educating me on the Do's and Don'ts when using the service (I am a new member).

 

[maxd]

The "issue"? Ignoring the PAB Rules when you'd already agreed to comply. Attempting to tell us how the Rules should be interpreted. Trying the passive/aggressive "employee" diss. I'm sure there's more in there somewhere, but no matter.

Anyway, yes, you have agreed to respect "your view of the term" so we'll proceed. Any further discussion between us should be confined to the PAB, please and thank you.

- Max

 

[OliverCooper]

I think it means nothing. The MGA is kindly letting me know that even though they have decided not to do anything as it didn't meet their criteria (they refused to tell me why), I still have the privilege (which i had before) to make a consumer or legal claim....

I hope your claim will be approved. No matter how long it takes (but still as soon as possible)

 

[Uffboy22]

I can confirm, after two months of trying to get this resolved myself, it has taken less then a week after my PAB opened for the funds to be sent to my skrill.

Thanks to max and casinomeister.

I hope other players see my experience and stay away. Looking across the internet all the excuses I was given have been given to 100s of players.

 

[Avernite]

I can confirm, after two months of trying to get this resolved myself, it has taken less then a week after my PAB opened for the funds to be sent to my skrill.

Thanks to max and casinomeister.

I hope other players see my experience and stay away. Looking across the internet all the excuses I was given have been given to 100s of players.

Glad to hear the good news!

 

[Webzcas]

Woah that is great news!!!! Happy for you and congrats to @maxd and team!!

 

[OliverCooper]

I can confirm, after two months of trying to get this resolved myself, it has taken less then a week after my PAB opened for the funds to be sent to my skrill.

Thanks to max and casinomeister.

I hope other players see my experience and stay away. Looking across the internet all the excuses I was given have been given to 100s of players.

I sincerely congratulate you! It's always nice to read news like this.