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Be Aware Pinnacle.com won't discuss player complaints

Discussion in 'Casinomeister Warnings' started by maxd, Jun 30, 2017.

    Jun 30, 2017
  1. maxd

    maxd Complaints (PAB) Manager Staff Member

    Occupation:
    The PAB Guy
    Location:
    Saltirelandia
    In the pursuit of a recent PAB regarding non-payment of $25,000+ at Pinnacle (pinnacle.com) we received the following after several attempts to raise the issue with them:

    In other words "talk to the hand".

    As it happens, the same is in their Terms, section 21: Complaints:

    Be Aware: if you've got problems with Pinnacle.com your only recourse is to take it to their licensor. In the case of the MGA you have a good chance at a fair hearing. Not so with Curacao. Either way we can't help you because they won't let us.

    It's worth mentioning that Curacao has never been responsive to player complaints: it's just a big black hole. Pinnacle certainly knows this. To say "take it to Curacao" is simply being dismissive. Potential customers need to decide for themselves if that's the level of service they're comfortable with.
     
    Last edited: Jun 30, 2017

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