Phoenician/Nostalgia Switch to MG! (was no more Neteller instant withdrawals)

[Casinomeister]

I hate when sites lie to my face. What discussions with Neteller? There is no reason that they cannot offer instant cashouts if they desire. I've read the Neteller agreement, there is nothing there preventing them from doing this. It's well known that other casino's offer instant cashouts. Their new software may prevent it but I think it's BS to try to pass the blame off onto Neteller.

Then why don't you explain how this all functions from the backend. Since you feel that this is a lie, explain to us how Microgaming handles pending cashouts and their working relationship with Neteller. I'm sure you have experience as an operator or manager and can clue us in.

Sure they could hire some monkey to hit the "send" button and do a manual Neteller transfer. But that would take a lot of monkeys to do this since people are making cashins consistanty.

I'm also really surprised at the lack of patience and understanding that some of you are exhibiting - as if this migration sort of thing happens on a daily basis. In fact, I think this is a first that a casino has migrated from RTG to Microgaming. No one has done this before. And yet some of you don't hesitate in the least bit to start freaking out in public when things do go perfectly as planned. Sheesh! Give them some credit were credit is due for Christ's sake.

Well....48 hours won't mean anything to you if you get more familiar with other stools.

I like your dictionary.

 

[Weedlayer]

The lack of notification emails may be because you had a zero balance in your account. I'm checking on this as I type.

My Balance would be zero, but I've had a pending cashout since November 26. I'm being patient with this change even though they could have given some warning. Just hope my cashout doesn't get goofed up in the shuffle.

Also my cashout was partly sticky bonus. I'm curious to see what will become of that.

Patiently waiting.

 

[Casinomeister]

...I'm being patient with this change even though they could have given some warning. Just hope my cashout doesn't get goofed up in the shuffle.

Yeah, it would have been nice to be warned but.....

RTG didn't find out about this until you did. Just think what they're going through

 

[chuchu59]

Yeah, it would have been nice to be warned but.....

RTG didn't find out about this until you did. Just think what they're going through

Some posters at this forum already knew of the switch to Microgaming. If the poeple at RTG didnt know,they deserve a rap in the knuckles.

 

[universexf6]

Some posters at this forum already knew of the switch to Microgaming. If the poeple at RTG didnt know,they deserve a rap in the knuckles.

Whaaat???? RTG didn't know this happened???

 

[JimMorrison]

Then why don't you explain how this all functions from the backend. Since you feel that this is a lie, explain to us how Microgaming handles pending cashouts and their working relationship with Neteller. I'm sure you have experience as an operator or manager and can clue us in.

Sure they could hire some monkey to hit the "send" button and do a manual Neteller transfer. But that would take a lot of monkeys to do this since people are making cashins consistanty.

Bryan,

I have no problem believing that their new software won't work with the instant cashins. But that's not what they are saying. They are saying that it was a problem with the "Neteller agreement" and they are in negotiations with Neteller. That is BS. I don't know how their backend works. But I did own and run a decent sized internet company that processed all payments online through our merchant account and third party services. So I am a little familiar with merchant agreements, capabilities, etc. Again, if they came out and said it wasn't possible with the new software then I would accept that. But they seem to be passing the blame to Neteller and that is wrong and misleading.

 

[bethug]

Why did they move from rtg and that not cool not given a notice.

 

[ciraman]

My Balance would be zero, but I've had a pending cashout since November 26. I'm being patient with this change even though they could have given some warning. Just hope my cashout doesn't get goofed up in the shuffle.

Also my cashout was partly sticky bonus. I'm curious to see what will become of that.

Weedlayer,

I also had pending cashouts with sticky bonuses at both casinos. After emailing customer service with your same question they replied as follows:

Dear XXXX,

Thank you for contacting Customer Support.

Your new account numbers are:

Nostalgia: Nosrxxxxxxxx
Phoenician: Phcrxxxxxxxx

Please use your existing passwords to access these accounts.

Any pending withdrawals, bonuses and funds you had previous to our software upgrade will be available in your new real accounts without any outstanding wagering requirements.

Please do not hesitate in contacting us if you have any further questions or comments.

Kind Regards

Daniel

Customer Support

I assume this means the sticky bonus is now yours to keep. I tried to cashout last night, but the cashier was not working at either casino. Will try again today. I'll definitely take the extra $150 though.

CC

 

[spearmaster]

JimMorrison -

Phoenician and Nostalgia created special scripts which they integrated with their RTG software which allowed immediate checking of playthrough requirements (if any) and thus immediate payments.

These scripts cannot be used with Microgaming's custom integration with Neteller - that's what's causing the problem. All of the Microgaming payment connections to Neteller run through a single backend, which is probably in keeping with their agreement.

Phoenician and Nostalgia almost certainly do not have access to this back end - and might not be able to gain this access without Neteller's permission, and possibly Microgaming's.

Your familiarity with your own backend systems does not apply here - you are not aware of the agreements which are involved. Sure they can script it - if they did it for RTG, they can for Microgaming as well.

The problem, however, is not the script. It's the AGREEMENT. This is what Meister is trying to tell you.

Therefore - you are out of line by calling their explanation BS, because that is not necessarily the case.

<edited - wrong target, sorry bpb LOL>

 

[bpb]

bpb -

Phoenician and Nostalgia created special scripts which they integrated with their RTG software which allowed immediate checking of playthrough requirements (if any) and thus immediate payments.

These scripts cannot be used with Microgaming's custom integration with Neteller - that's what's causing the problem. All of the Microgaming payment connections to Neteller run through a single backend, which is probably in keeping with their agreement.

Phoenician and Nostalgia almost certainly do not have access to this back end - and might not be able to gain this access without Neteller's permission, and possibly Microgaming's.

Your familiarity with your own backend systems does not apply here - you are not aware of the agreements which are involved. Sure they can script it - if they did it for RTG, they can for Microgaming as well.

The problem, however, is not the script. It's the AGREEMENT. This is what Meister is trying to tell you.

Therefore - you are out of line by calling their explanation BS, because that is not necessarily the case.

I think you got the wrong poster, I didn't call anyone's explanation BS. (At least not in this thread )

But I would still like to know what's wrong with the Casino Extreme/Casino Heat group, as they appear to be the only remaining RTG with (almost) instant cashout. I've recommended this casino to people, and don't want to continue doing so if there's something I've missed.

 

[largeeyes]

Yeah, it would have been nice to be warned but.....

RTG didn't find out about this until you did. Just think what they're going through

You know, there's so many things wrong with this and so many different things being said about RTG, these casinos, and the industry as a whole I don't even know where to start.........

 

[bethug]

black, you right, that why i dont play there worst table limits online

 

[Casinomeister]

Spilt Thread

But I would still like to know what's wrong with the Casino Extreme/Casino Heat group, as they appear to be the only remaining RTG with (almost) instant cashout. I've recommended this casino to people, and don't want to continue doing so if there's something I've missed.

Further discussion on Casino Heat etc. has been moved here to allow us to stay on topic:
https://www.casinomeister.com/forums/threads/casino-heat-discussion.6501/?t=6501
Thanks!

 

[patient77]

Can someone help me out with this?

I get an email from Nostalgia and Phoenician that:

Dear XXXX, Thank you for taking advantage of our exciting new Cashin Reversal Promotion. I am happy to advise that we have credited your Bonus account with $4XX.XX00 This amount equates to 15% of your reversed cashin for $ 4XX.XX00 Please refer to the email offer you received for Terms and Conditions surrounding this promotion. Thank you Kind Regards Nostalgia Casino Management


I requested my withdrawal yesterday morning and got this email this morning. I did not request a reverse withdrawal, so I have no idea what they are talking about. When I logged into the casino, it still lists my withdrawal as pending. not sure if this is just a glitch email, but they had better not send my money to the bonus account or back to my casino account for the SECOND time.

anyone else get this after requesting a withdrawal and submitting your documents?

patient77

 

[wobble33]

patient77
yes, i got it as well. i cashed my winnings in last friday off the old software! my winnings were put into the new casino, (although i was promised these to hit my neteller on tuesday!) so cashed out on wednesday, and 48 hours later its still in reversible mode! then i wake up this morning to get the same e-mail as you! had a live chat, put the person i had a chat to, didnt have a clue about the 15% reverse offer!, no way am i reversing my money either, but it better come out of this reverse mode, and very sharpish! this is now over a week since i cashed my winnings in! getting to be a joke now! and i have also noiced when i log into the casino, it minimizes, maybe just teething problems though. this casino has now gone from instant withdrawls, to a mare withdrawing!

 

[patient77]

hey wobble,
i found out from others on different forums that they received this email as well. hopefully its just an email glitch or something. will wait a few more days i guess and hope we finally get paid.


patient77

 

[Black21Jack]

patient77
yes, i got it as well. i cashed my winnings in last friday off the old software! my winnings were put into the new casino, (although i was promised these to hit my neteller on tuesday!) so cashed out on wednesday, and 48 hours later its still in reversible mode! then i wake up this morning to get the same e-mail as you! had a live chat, put the person i had a chat to, didnt have a clue about the 15% reverse offer!, no way am i reversing my money either, but it better come out of this reverse mode, and very sharpish! this is now over a week since i cashed my winnings in! getting to be a joke now! and i have also noiced when i log into the casino, it minimizes, maybe just teething problems though. this casino has now gone from instant withdrawls, to a mare withdrawing!

Did you ever think that maybe the switch over to another software is a major process? It has been a few days, give them a chance. Should they have informed everyone before the switch? yes, should they have reversed cashins prior to the change over and sent emails explaining why? yes. There are going to be some glitches especially with such a big change. If they just implemented the reversal of withdrawals and there was nothing going on at the casino then I would say that it has become a nightmare to withdrawal. But in the wake of such a major update I would expect some delays and I am sure that a casino that once offered an instant withdrawal feature, but cannot now due to software change will get their withdrawal process along the lines of Vegas Partner Lounge who after the 24 hour reversal period expires has my money into my Neteller within a few hours. There must be a large backlog of pending withdrawals that needed to be reversed. I would also assume that the pendings needed to be reversed due to the fact that MG uses a totally different system for making withdrawals, not to mention the Cashcheck audit system that allows you to track your transactions. Let them get through the backlog and I am sure you will be pleased with cashout times once everything is running smoothly.

 

[patient77]

anyone get paid by nostalgia or phoenician yet since the software change?

patient77

 

[wobble33]

patient77
go into the casino, click on bank, and you will probally see the money still in reversible mode, mine has being in that mode since wednesday, i have had 4 live chats, and all saying the same thing, your winnings will be processed in the next batch of cash ins, hmmm, i told them my money better be out of this mode by MONDAY! i also noticed on live chat you are speaking to the same people that do challenge, aztec etc etc cash ins. i am foaming with this casino.

 

[KasinoKing]

He he he! I got an e-mail from Phoenician which includes the following:-

"You still have $0 in your account and we have credited your Account with $2 So you have a total of $0 to try out the new Software!"

Hope their future bonuses are better than their maths!

 

[sw2003]

He he he! I got an e-mail from Phoenician which includes the following:-

"You still have $0 in your account and we have credited your Account with $2 So you have a total of $0 to try out the new Software!"

Hope their future bonuses are better than their maths!

Is their new MG software available for download yet?

 

[chuchu59]

Is their new MG software available for download yet?

Yup,I have downloaded both although the screen is minimised. The slots,though,are all back to their normal speed and most of them are available with 1c options. If you had an account with them at RTG,you can talk to their CSR and he will credit you with a dollar value to your new MG account. Good luck.

 

[sw2003]

Yup,I have downloaded both although the screen is minimised. The slots,though,are all back to their normal speed and most of them are available with 1c options. If you had an account with them at RTG,you can talk to their CSR and he will credit you with a dollar value to your new MG account. Good luck.

But they use different account names, no? At MG casinos, they are all the casino's initials followed by a bunch of digits! I guess you have to ask them for your new account id, huh!

 

[chuchu59]

But they use different account names, no? At MG casinos, they are all the casino's initials followed by a bunch of digits! I guess you have to ask them for your new account id, huh!

A bit of a mix-up from them on this. I had accounts at both casinos but only Phoenician sent me an e-mail outlining my new account number with prefix of Phcrxxxxxxx. The old password is still usable. However,nostalgia didnt send me anything. Anyway,just contact their live chat. Quick and couteous service and they should be able to give you your details. Remeber to ask for your comps to be delivered to your new account.

 

[wobble33]

higuys
paid me today into my neteller account, i knew i would get paid no problems, i just wasn't expecting having to wait that long for it. so really guys with this teething problems, if you have not being paid yet, you will.