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Phoenician/Nostalgia Switch to MG! (was no more Neteller instant withdrawals)

Discussion in 'Online Casinos' started by ftg, Nov 26, 2004.

    Nov 26, 2004
  1. ftg

    ftg Banned User - bogus claim - violation of <a href="

    I deposited to Phoenician today and when I tried to withdraw usint Neteller instant, I only found out that:


    I contacted Live Chat and the customer care immediately responded with

    Customer Care: We are currently reviewing the Neteller agreement and until this has been completed I am afraid that the Instant Neteller option is unavailable. If you would like to make a Neteller withdrawal then please use the Neteller Manual Approval option. Your Withdrawal will go through the manual processing channels and will be processed as soon as possible. We apologize for this inconvenience.

    The Neteller Manual Approval includes 2 days pending period. Since the only reason I played at this casino is their instant withdrawal facility, I asked whether they can process my cashin immediately ( I mean Instant Mannual option) and I only get the reply repeatedly:

    Customer Care: Unfortunately we cannot offer Neteller Instant anymore until management have reviewed the Neteller Agreement. I apologize for any inconvenience.

    I specifically asked to shorten the 2 days pending period, the reply is still:

    Customer Care: You will have to make a Neteller Manual withdrawal. This will then be processed by finance for you after 2 working days.

    I asked to talk to their manager but was refused.

    I am quite disappointed at this. They are not very helpful. They have not informed me of the suspension of Neteller Instant withdrawal option and when I asked them to process the withdrawal asap, they just refused saying that this has to be processed after 2 days pending period.

    If it were not the Neteller Instant option, I would go for InetBet since they have much fast payout.
    Last edited: Nov 26, 2004
  2. Nov 26, 2004
  3. ftg

    ftg Banned User - bogus claim - violation of <a href="

    By the way, anyone knows whether Inetbet process cashin during weekends? and how about Captain Cooks?
  4. Nov 26, 2004
  5. cajj

    cajj Dormant account

    i got the same experience in nostalgiacasino

    maybe we have to gone away with them.
  6. Nov 26, 2004
  7. slotchik

    slotchik Dormant account

    2 Days is not alot of time to wait, is it?
  8. Nov 26, 2004
  9. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    Please wait for a site operator to respond.
    You are now chatting with 'Customer Care 3'
    Customer Care 3: Hello, how may I help you today?
    you: i was told in casinomeister forum
    you: that there no more istant payment is this true
    you: and will this be peremant
    Customer Care 3: We are currently reviewing the Neteller agreement and until this has been completed I am afraid that the Instant Neteller option is unavailable.
    you: why didnt the players get emailed about this
    Customer Care 3: You can still make a withdrawal using the Neteller manual approval method.
    Customer Care 3: I am not sure why an email was not sent out.
    you: will i get paid in less than hour
    Customer Care 3: There is a 48 hour pending period for the manual approval method.
    you: ok thanks so much
    Last edited: Nov 26, 2004
  10. Nov 26, 2004
  11. universexf6

    universexf6 Dormant account

    A Country Called Full Of Geld
    Is there any meaning of visiting them now? Nope. :oops:
  12. Nov 26, 2004
  13. Black21Jack

    Black21Jack Dormant account

    Courier driver
    Toronto, Ontario, Canada
    I do not understand this. Why are casinos constantly changing the way they do business and their terms and conditions? I have yet to see a casino make changes that improves the business, it is always for the worse. Until I get the official information on why they have gotten rid of the instant withdrawals, I can't say too much but I can say that if it is permanent I will not play there anymore. I gave up on RTG's but when I do feel like playing I play at Phoenician Group casinos. Main reason was the instant withdrawals, and good CS. It would be a major step back to remove the instant withdrawal feature, but like I said most casinos move in reverse when it comes to their business practices instead of moving forward.
    Last edited: Nov 26, 2004
  14. Nov 26, 2004
  15. universexf6

    universexf6 Dormant account

    A Country Called Full Of Geld
    Hope the last remaining castle Inetbet will not follow such disappointing tendency!
  16. Nov 26, 2004
  17. bethug

    bethug Banned User - Winner of the "<a href="http://www.c

    Thereis bodog, which paid me 8000 in a day and wagerstreet

    So you have three good rtg that pay in one day and that is safe
  18. Nov 26, 2004
  19. cipher

    cipher Banned member - being a jerk

    At this point I've got to consider that the jury is still out on this one. It may very well be that this has been perpetuated by Neteller rather than the folks at the Phoenician.

    Having said that, I find it more than just a little disconcerting to find that no one heretofore at the Phoenician and/or Neteller has had the common sense to advise their clients/players of this not so slight development and substantially in advance of it's implementation. Afterall, it borders on the ridiculous for one to think for even a minute that one or both of these entities didn't have any prior knowledge of this change. Have a good one.
    Last edited: Nov 26, 2004
  20. Nov 26, 2004
  21. paul02085

    paul02085 Senior Member

    Fishing :)
    If this is permanent, they are losing the one thing that put them up there with the best online casinos.

    If it is not permanent, they were very wrong not to notify their players either via email or at time deposit was to be made.

    I am very interested what this "reviewing the neteller agreement" is all about.
  22. Nov 26, 2004
  23. Weedlayer

    Weedlayer Dormant account

    Wonder if this has anything to do with Dean leaving Phoenician. Perhaps new management has made this change.
  24. Nov 26, 2004
  25. sw2003

    sw2003 Dormant account

    somewhere :)
    I wonder if it has to do with the recent NETeller problem where withdraws and deposits either didn't gone through or gone through multiple times?
    Think about it, if every instant payout/deposit gets done multiple times, someone is going to lose a lot of money fast within a very short time with the instant payout feature.

    Just a thought ....
  26. Nov 26, 2004
  27. ftg

    ftg Banned User - bogus claim - violation of <a href="

    A bad feeling about the change is that while I haven't received any promotion e-mails for the last two months(though I still continue to play there regularly), I received a 50% match offer today. I made a deposit, met the WR and tried to cashin only to find that the Neteller instant option is not available.

    Another bad feeling is the support seems don't listen to their customers. Just repeatedly saying that (1) Neteller Instant is temporarily unavailable and (2) the Neteller Manual option includes 2 days pending period which they can't change.
  28. Nov 26, 2004
  29. sw2003

    sw2003 Dormant account

    somewhere :)
    Now Phoenician and Nostalgia are just your regular run-of-the-mill casinos! Nothing special about these two any more!
  30. Nov 26, 2004
  31. Aindreas_Daoc

    Aindreas_Daoc Dormant account

    The main reason I play at Phoenician was that withdrawals were instant, just like at a land based casino. This sets them apart from all other casinos.

    With this change, there is virtually nothing that tells it apart from dozens of other online casinos. Quite frankly if I have to wait 2 working days for my money anyway, there are quite a few other places (Microgaming and Cryptologic) where I feel much more secure depositing my money than some RTG outfit.
  32. Nov 27, 2004
  33. ryder1

    ryder1 Dormant account

    Phoenician Problem

    More than likely the neteller fees got to be too much for these casinos . It was too good to last. Hopefully they will get it worked out , and resume neteller instant pay.
  34. Nov 27, 2004
  35. sw2003

    sw2003 Dormant account

    somewhere :)
    But they must have an account at NETeller and member to member transfer at NETeller is free, no?
  36. Nov 27, 2004
  37. paul02085

    paul02085 Senior Member

    Fishing :)
    I am sure the people they advertise with will find out pronto if this is a permanent change since their big advertising message (all over the place) is their instant Neteller withdrawals.

    This would mean alot of ads will have to be changed or their advertisers will be getting lots of complaints real quick.

    I also have a feeling this has to do with neteller costs.

    I am sure we will find out soon.
  38. Nov 27, 2004
  39. mitch

    mitch Dormant account

    Don't merchants have to pay something like 2.7% per transanction?

    Bigger than the casinos house edge when you think about it. Perhaps casinos negotiate better rates given that they supply most of Netellers business.


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