Online Casino Complaints

[jyde]

I would be interesting if someone could find the damn magazine ad, since it seems crucial.

Of course noone should claim two signups - but what vcmav describes shouldn't be possible if both were signup coupons. The way I understand it he deposited and claimed the coupon on their site. Lost it all, made a new deposit and used the coupon from the magazine. If the magazine ad was a new user coupon it wouldn't be possible to claim it - according to the casino: Our rules on our website clearly state that you can only use one signup bonus. As this is automated in the software, and once the coupon is presented and no initial play has taken place, following the deposit, the coupon will be credited

At least that's how I read it. If the coupons were claimed on two different occasions AND the magazine doesn't say it's a new user coupon I really can't see the problem. Even if the coupon in the ad says "new user" - the system should have rejected the second coupon - since there already had been activity in his account. Doesn't the RTG bonussystem usually work like this? I would be surpriced if it doesn't. I would be an audit nightmare if it was possible to claim multiple new user bonuses.

(Message edited by jyde on February 20, 2003)

(Message edited by jyde on February 20, 2003)

 

[Casinomeister]

How about donating the money to Casinomeister for being wrong about me deleting posts???

 

[vcmav]

From: Crown Vegas Casino Manager
Sent: Thursday, February 20, 2003 2:15 PM
Subject: Your withdrawal


Hello Sean,

I hope you are doing well.

Unfortunately I don't have good news for you. We have discussed your issue again and have agreed that since the terms and conditions for this promotion were clearly stated in our publicity, the winnings for this promotion need to be considered void.

We cannot make an exception in your case because we would have to pay out to the few other customers who also requested this bonus after having received already an initial deposit bonus.

We cannot send you the winnings after the other customers have agreed to have their deposits returned and winnings cancelled.

I truly apologize for this misunderstanding and appreciate beforehand your comprehension.

Regards,

Steve Bennett
Crown Vegas Casino Manager

------------------------------------------


Am I the only one who finds this completely outrageous?

"..the terms and conditions for this promotion were clearly stated in our publicity."

Absolutely false. The terms and conditions were NOT stated clearly in thier "publicity". That is a bold faced lie.

"We cannot send you the winnings after the other customers have agreed to have their deposits returned and winnings cancelled."

h0 h0 h0 h0. Steve are you a comedian now? I'm sure your customers just bent over for you and *agreed* to have their deposits returned and their winnings canceled.

 

[jyde]

As far as I know the other few customers didn't exactly agree to this - and I can probably dig up a few players that in fact got paid in full on both promotions.

How about that Gambling Magazine ad? Did anyone contact the address Jetset posted?

 

[Casinomeister]

I have the ad. And as far as I can tell, it clearly states that the heutv bonus is for first time players.

Now this is from the Jan-Feb 2003 issue which I have on hand. But I believe the ad is probably the same that was posted the previous issue. Was that the issue in question? I'm not sure.
https://casinomeister.com/static/images/screenshots/crownvegas.html

(Message edited by admin on May 21, 2003)

 

[jetset]

Eric at GOM will be able to confirm that easily enough. What about scanning it on so the remaining Doubting Thomases can see it?

 

[Casinomeister]

That's why you need to click this link. It's the scanned ad
https://casinomeister.com/static/images/screenshots/crownvegas.html

(Message edited by admin on May 21, 2003)

(Message edited by admin on May 21, 2003)

 

[Casinomeister]

And Jesus! There's even one for existing players! Why didn't you use that one instead??

~b

 

[jyde]

Since they had lots of troubles with that coupon back in December I think we would have to see the add from November/December. If there was a "bug" in the old add - there's a good chance it was corrected in the January edition.

 

[jyde]

And there's a fantastic 125% bonus!!!!!

 

[Casinomeister]

Yes, but this is the Jan-Feb edition and I believe this hits the stands in December (just like all magazines, they're post dated) . I'm trying to find out.

 

[Casinomeister]

I also have "The Yearbook Edition" which hit the stands in November I believe, and there is no ad.

 

[jetset]

If this is the right ad. then it clearly states "new account bonus" alright.

 

[jetset]

Did you ever get an apology on that "deleted posts" allegation btw Bryan?

 

[Casinomeister]

No. I'm just waiting for the $105 he's going to Paypal to bbailey@blitz21.com >,img src="http://www.casinomeister.com/discus/discusdiscus/discus/clipart/eek2.gif" border=0<,

I covered some of this in yesterday's newsletter. If you haven't read it yet, a copy is posted here:
https://casinomeister.com/static/newsletter/2003/20february2003.html



(Message edited by admin on July 31, 2003)

 

[Casinomeister]

Okay,

I've just spoken with Eric Morris, VP of GOM. Crown Vegas has only advertised once with GOM, so the ad that I've scanned and posted here is the ad in question.

Like I have always stated, players need to read the ads, read the terms and conditions, and play by them. The terms are pretty apparent in this ad. If you missed them, you must have been totaly wasted while playing. Gambling and mind altering drugs don't mix.

I am so convinced you won't find that the coupon in the magainze says it's a new user bonus on the advertisement that i'll gladly donate my 105.00 (what i'm out) to casinomeister if i'm wrong.

I'm waiting, Rainfall. You know where to send it.

 

[rainfall]

When they return my deposits like they promised i will paypal it to you... But i'm doubting crown will honor their word or do what is right and return all deposits on these coupons.

There are two things however that interest me. This coupon was played in late november or the first days of december. Is that the Jan/Feb Issue? It's possible because every magazine these days seems to be a month ahead.


Also note discrepancy and lack of general clarity.
It says right on the coupon that the 20% is for existing players, but in very very very small print it says new users only?? There we start another circus of confusion.

The fact that ANY casino will steal winnings and not return deposits of losers make them evil.

If i went into las vegas and they comped me a 50.00 signup on and then realized i had been there they would not void all my winnings. They would ask for the 50.00 back. If i was up 500 they would not steal it all. They definitely wouldn't return losses. I assure you of that and that is why crown vegas, nor any unregulated online casino will never be a "las vegas feeling".



(Message edited by rainfall on February 21, 2003)

 

[meatball]

I had a problem with Crown Vegas also a month or two ago, was the biggest hassle I've had to do with all year. They are NOT a honest operation to say the least although I did eventually get paid.
When the problems arose I could NEVER get a hold of the manager, about 10 calls total. Many lies from CS, they would say he just stepped out for lunch, they when I call 30 minutes later a different CS agent would tell me he was never in that day, call an hour later and they would say he just left for the day 15 minutes ago.
Typical RTG scumbag way of running a business when they owe you money.

 

[jpm]

I don't see how you can still be accusing Crown Vegas of "stealing your winnings" when it is so obvious that you were in the wrong here. A couple of days ago, you said:

"I think you need to be some kind of online casino expert to know when a restriction is implied versus one that is explicit. And there was no explicit new user restriction indicated on the second bonus I used. I am not fool enough to bet big money and think that a casino will pay off winnings from mutiple new user bonuses. "

But according to the scan of the ad Bryan posted, it was quite explicit. There's no stealing going on here, you broke the rules and unfortunately won. While it is confusing about the 20% bonus being for new players in the fine print, and the coupon says its for existing players, there is no such ambiguity about the 100% coupon.

As a fellow gambler, I can empathize for your loss of such a good win, but I can't sympathize since you did break the rules that were clearly posted. The analogy to this happening at a land based casino doesn't really hold much water, since they ask you for a photo ID and SS# before you get any comps or club points/cards. They'd check to see if you're already in the system, and you wouldn't get a second new player comp to begin with and the whole problem wouldn't occur.

There are plenty of crooked online casinos out there, but in your particular instance that's not the case. Unless of course they do not return your deposit from the banned promotion, then they'd be stealing.

 

[rainfall]

Which is exactly what they are doing.

Taking winnings and deposits..

 

[Casinomeister]

This is addressd primarily to Rainfall who tried to stir the shit with slandorous accusations concerning me at WOL and over here. These are a few comments that he's made over the course of a week. And frankly, I am fed up with his bullshit:

Bitches were pitched and bryan responded to none according to several people who pitched bitches. Many got nowhere with crown vegas. They'll change terms when they realize they made a term they didn't like and you won big
Liar. You haven't proved this and no one has stepped up and stated that I had not responded. There were flat out no complaints.

A guy here posted a complaint a couple days ago and bryan removed it. It seemed well mannered. He's getting the shaft for over 4k from crown vegas? Bryan please tell us why you deleted the post?
Liar. Nothing has been deleted and I proved this last week. Not one of the 600+ people who are copied on to these posts has stepped up with ANY deleted post.

I personally bitched about crown vegas. It seems your pitch a bitch isn't working. Word around is you don't reply to many bitches at all. So it would only seem right that you wouldn't appropriate time to "sponsor" bitches.
Liar.

But from talking to many people who have pitched bitches i have never heard of one being solved that was from a sponsoring or "OPA approved" or casino you've plugged. I have no reason to lie.
Bullshit. You are a lying sack of shit.

If you look at the ad it will say nowhere that it is a new user bonus.
Liar

I am so convinced you won't find that the coupon in the magainze says it's a new user bonus on the advertisement that i'll gladly donate my 105.00 (what i'm out) to casinomeister if i'm wrong.
Enough lies already.

Obviously "Rainfall", has an issue with honesty. And beside thieves, what I hate most are liars. He hasn't been honest with the casino, he hasn't been honest with other players, he hasn't been honest with MY visitors, nor with me. I won't stand for it. And I'll be damned if Rainfall thinks he can walk away from here unscathed.

I've decided that he will be added to our "evil players" section at Casinomeister, but before this is done, I would like to hear something from Rainfall:

I would like to know why I shouldn't contact every casino operator that I know and request that your accounts be shut down and have you 86ed out on the curb. Give me a reason why I shouldn't make this request, because believe me--it's going to happen.

 

[linda7]

Hi Bryan,
This is Linda7. I have read all the posts regarding Crown Vegas and I must say that I am shocked at these posts. My husband and I love Crown Vegas. The account is in my husband's name. I made sure not to open one in my name also, since the rules clearly state only one account per household.

When we first started playing, we played keno and video poker. They have the best payoffs on keno I have ever seen. Well, we built up our money and requested a withdrawal. Bryan, believe it or not, I was the one who registered the account and when I typed his name, I typed MY MAIDEN name instead of my married name. We called customer service and I told them the story. They laughed and said no problem, we will fix it from this end. Then they asked that we send a copy of hubby's driver's license, a utility bill, and for extra precaution I sent a copy of our bank statement. To top everything off, since we are newly married, we moved over the summer to a new home. Barry (my husband) has not gone to the motor vehicle dept yet to change the address on his license. I wrote to the manager at Crown Vegas explaining this entire mess. Steve received all our documents, and emailed us and said everything is in order please go ahead and make your withdrawal.

Bryan, this casino bent over backwards for us. I think you are totally correct for recommending them in your website. By the way, the money was in hubby's neteller account within a couple of days.

Now everyone realize...first I type the wrong last name, then hubby's license has the wrong address on it and Crown Vegas was understanding and helpful.

I would like to address Rainfall now.

Let me tell you something...Byran has helped me in the past. I was locked out of Paradise Poker because I played in a tournament with my Aunt. I had no idea I was breaking any rules, and I contacted Byran immediately. In less than 2 days my account was opened and Bryan emailed me to make sure all was okay. Rainfall, Bryan does not have to do all that he does. I truely believe he does it because he is a man of integrity and gets real mad when online casinos take advantage of their players. He is forever keeping us all abreast of what is going on in the gambling circle, which gives us knowledge and knowledge is power. Therefore, I think you owe this very decent man an apology to say the least. As far as deleting posts, I know Bryan would NEVER do that. I am certain of it. Lastly, if you want to take on anyone's reputation, I recommend you find someone else....Bryan Bailey is way out of your league.

Thanks Bryan for all you do.}

 

[spearmaster]

WTG Linda

And WTG Bryan, of course!

 

[valles]

Still, I don't like the way Crown Vegas handled this situation.

They kept the losing players money and did not pay the winnings. All losing players should have had their deposits returned too.

 

[jpm]

Very well said Linda and Bryan!

And I agree valles, they should have handled all the players who abused the new played bonus coupons the same way. Void all plays, whether winning or losing, and return the deposit. Anything else just isn't fair. Maybe Bryan can mention that to management there.

Rainfall seems to think that the casino did nothing right, and he did nothing wrong. But clearly, trying to claim a new player bonus twice is nothing short of fraud. You can't be a new player twice!