New member New to online gaming aswell.


Feb 28, 2024
Milton Keynes
Hi everyone I am a new member who is relatively new to the online casino world so really need guidance as I am battling to understand how things work. Slowly getting there and am finding that this is a great way to have a bit of alone time. Beats going to the casino as I can do it from my armchair. I joined play ojo in February 2024 and had restrictions imposed by management on a brand new account with no instruction on how to get the restriction removed so that I can make use of the benefits. Didn’t even get my joining Bonus free spins. Tried the chat and same generic response management decision but no reason or way to get it removed. However happy to tell me you can still deposit and play. Tried email the day I joined and still haven’t had a response to that a month later. I have some money in there at the moment not loads but a fair amount for me and am not sure if I should just withdraw it and go somewhere else, might not even get that approved considering the way they have been. What would you guys suggest as I really don’t know what to do here. I like the platform just wish they were better at resolving issues.
Hello and Welcome to Casinomeister.

Regarding PlayOJO: we have a section for casino reps which can be very useful: iGaming reps .

In there you'll see that we have a rep for PlayOJO -- he's @EGO -- and is quite helpful in getting player issues resolved. Click on that link and send him a Private Message and he may be able to get things sorted for you.

In case you run into real problems and need some professional help getting an issue resolved we have our Player Arbitration (PAB) service which is free to all forum members. You can find the link to that in the main menu:


Or if you could use a detailed description of submitting a PAB you can use this: How to submit a Player Arbitration (PAB) Ticket - Casinomeister Forum .

Any questions? Feel free to ask.

Max Drayman
Senior Forum Moderator
Totally agree with the two comments above, if they being like that soon after joining, what‘s it going to be like if you have a big win?

Get out before you find out would be my move.

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