Dirk Diggler
Dormant account
- Joined
- Mar 21, 2004
- Location
- UK
I'll give them a go then - what email address did you send your mail to?
KasinoKing said:There are some people posting here who would argue to the end of time that the world is flat.
dirk_dangerous said:The bad part about all this is that Omni isn't answering Emails in a timely manner. Players have to email Omni two or three times to get a response. This isnt acceptable customer service for a casino with Omnis reputation.
Dirk Diggler said:That is just totally wrong - if they don't resolve this and do the right thing (i.e give ALL the players who met the terms the bonus) I really don't see how Bryan can possibly keep these in his recommended section.
fredb said:Omni pulled their dirty trick on me too.
I spoke to a CSR from the promo dept. and she categorically refused to give me the bonus for this month even though I have wagered at least 2500$.
She claims I have been abusing their promotions although I have always followed the rules by the book.
casinomeister said:And I've been assured that the complaints that have either been posted or submitted to me will be answered.
Just so you know there are things happening behind the scenes...
As far as I know, They are looking at these on a case-by-case basis. The complaints I receive may get precedence, but I don't know. I hope they are reviewing them all. I've only received a handful (literally) by the way (via the PAB). I can count them on one hand.Stanford said:Glad you are on the job.
My concern is that they will take care of those you champion but leave others to flounder. Note Tekman's post immediatly above.
Will Omni as a matter of policy always award the bonus to non fraudulent players who meet the wagering requirements? Or will they continue with the "pattern of abuse" excuse.
Stanford.
To be fair, I don't see a fall from grace with 11 complaints - all of these complaints should be taken care of on an individual basis. I believe the management has realized that they errored in their ways, and they are resolving these issues.DiePolizeiistda said:Brian,
I am wondering whether Omni casino deserves still a place in your list of very reputable casinos given the number of complaints.
DiePolizeiistda said:Brian,
I am wondering whether Omni casino deserves still a place in your list of very reputable casinos given the number of complaints.