Omni Casino tricks

[Dirk Diggler]

I'll give them a go then - what email address did you send your mail to?

 

[dirk_dangerous]

The bad part about all this is that Omni isn't answering Emails in a timely manner. Players have to email Omni two or three times to get a response. This isnt acceptable customer service for a casino with Omnis reputation.

 

[evoid]

Digler, I emailed them at promotions@omnicasino.com.
They answered me in less than 24 hours. Good luck.

 

[seanjohn]

There are some people posting here who would argue to the end of time that the world is flat.

Please note that these people are the ones who will lose $8xx to a casino and still unashamed enough to brawl about it. Where does part of that money go? Our pockets.

Do you mind the existence of losers?
I don't.

 

[CJack]

These folks really do not have a clue.
I deposited and wagered. No communications from the Omni but after reading the messages here, just withdrew my balance.

I checked the log viewer after wagering and it showed $2785 wagered.in November. After my funds arrived in Neteller I went back to the casino to see if the bonus had been added. It was not. In checking the log viewer I now did not have any entries for November !!!

Tough to argue about a bonus if no wagering is shown.
Paranoid that I am about casinos I sent the following email and received their reply.

(They never answered my questioned but answered one I did not ask.
Contacting the CSRs is a waste of time.)
====
To: <pitboss@omnicasino.com>
Sent: Friday, November 19, 2004 12:47 AM
Subject: Wagering in November
Account - 'XXXXX
I made a deposit and wagered in November.
Deposit $200 - wagered $2785.
The casino bank shows entries.
The log viewer shows no wagering in November.
Please advise
====
Omnis answer (from 49erCasino)
Good morning XXXXX
Thank you for taking the time to contact us and I apologize for the late reply.
I took a look at your account and it seems that it has a temporary block from
receiving Novembers promotion.

What I can suggest you do is contact our promotions department
by calling: Toll free 888 477 2239 or by clicking on the live help option available at

You do not have permission to view link Log in or register now.

between 9am and 4pm EST, Monday through to Saturday for the details on your account and to assist in having this issue resolved.

XXXXX, I apologize for any inconveniences caused, and I look forward to hearing
about a resolution.

Cheers and Good Luck,
Amaya
Customer Care Agent
49erCasino

 

[Dirk Diggler]

The bad part about all this is that Omni isn't answering Emails in a timely manner. Players have to email Omni two or three times to get a response. This isnt acceptable customer service for a casino with Omnis reputation.

Although I agree that their email reponse time is extremely poor (same as all other Crypto's), I really don't think that's the bad part of all this.

That is plain and simply that they advertised a promotion (even sent emails to many players) and then refused to give the bonus when the players met the terms and conditions.

That is just totally wrong - if they don't resolve this and do the right thing (i.e give ALL the players who met the terms the bonus) I really don't see how Bryan can possibly keep these in his recommended section.

 

[Stanford]

That is just totally wrong - if they don't resolve this and do the right thing (i.e give ALL the players who met the terms the bonus) I really don't see how Bryan can possibly keep these in his recommended section.

Another player just showed up with the same story at WOL. I too am curious what CasinoMeister is finding out.

Stanford.

 

[fredb]

Omni pulled their dirty trick on me too.

I spoke to a CSR from the promo dept. and she categorically refused to give me the bonus for this month even though I have wagered at least 2500$.

She claims I have been abusing their promotions although I have always followed the rules by the book.

 

[Stanford]

Omni pulled their dirty trick on me too.

I spoke to a CSR from the promo dept. and she categorically refused to give me the bonus for this month even though I have wagered at least 2500$.

She claims I have been abusing their promotions although I have always followed the rules by the book.

At WOL, I see they got GrandMaster also. Another person at WOL just posted the chat with an Omni CSR.

Time to use the "R" word. This is really to bad.

Stanford.

 

[Dirk Diggler]

Just to let everyone know I have now been given the bonus.

Thank you to everyone who has helped - especially Sirius at faircasinos.com

Still doesn't justify how they've treated me or anyone else though.

 

[Casinomeister]

And I've been assured that the complaints that have either been posted or submitted to me will be answered.

Just so you know there are things happening behind the scenes...

 

[Tekman]

Me too

Omni are refusing to pay me the November bonus too, and I only joined 13th October this year (as somni). I withdrew most of my money at the end of October to check the casino was on the ball with withdrawals, but put it back at the start of November. Having played my November wagering requirements, Live Chat told me I had shown a pattern of bonus abuse (in 3 weeks?) and was blocked from receiving bonuses. I emailed support 2 weeks ago to put my case and ask them to reconsider. I explained I was keen to start playing on the site again but wanted the matter resolved first. They have not replied. Add me to the list of disappointed disillusioned omni players please <sigh>

 

[Stanford]

And I've been assured that the complaints that have either been posted or submitted to me will be answered.

Just so you know there are things happening behind the scenes...

Glad you are on the job.

My concern is that they will take care of those you champion but leave others to flounder. Note Tekman's post immediatly above.

Will Omni as a matter of policy always award the bonus to non fraudulent players who meet the wagering requirements? Or will they continue with the "pattern of abuse" excuse.

Stanford.

 

[Casinomeister]

Glad you are on the job.

My concern is that they will take care of those you champion but leave others to flounder. Note Tekman's post immediatly above.

Will Omni as a matter of policy always award the bonus to non fraudulent players who meet the wagering requirements? Or will they continue with the "pattern of abuse" excuse.

Stanford.

As far as I know, They are looking at these on a case-by-case basis. The complaints I receive may get precedence, but I don't know. I hope they are reviewing them all. I've only received a handful (literally) by the way (via the PAB). I can count them on one hand.

 

[halix]

I got my November bonus credited after an app. 20 minutes phone conversation with them. (Btw, they don't really discuss this matter with you on live chat or email - you have to phone them to get a serious conversation partner...)

Don't know, if this helps - but I drew their attention to the ongoing complaining threads at CM and Winneronline.
Plus, I didn't withhold my opinion, that they risk their reputation as one of the most-respected casinos.

Lost not only 400$ during November - gambled my 100$ bonus away as well - to keep them happy...

 

[fredb]

I just pitched an official bitch.

 

[Casinomeister]

Well, so far there are 11 aggrieved players who have come through me. These have all been forwarded to the casino.

 

[Petunia]

** It is a process, and nothing is going to happen immediately. We have all seen this before... So hang in there fellas. I believe that if you give them enough rope, they will either start reeling themselves in, or hang themselves. I am curious to see which way they go... **

 

[paul1]

Perhaps they should go back to the 30% monthly bonus and stop with this policy that was obviously going to upset some players. Either that, or do away with the monthly bonus all together if that is what they want. It's their show, run it the way they want. But for the life of me I do not understand why they would consciously change their policy in a manner that was obviously going to ruffle a lot of feathers. WHAT were they thinking?

I hope they resolve this. I think they will. I still think they are a class act. They just had a lapse of judgement. None of us are perfect.

 

[Dirk Diggler]

They aren't going to resolve this - all they'll do is payup to the players that have complained on the likes of here and screw everyone else.

The fact that they're still refusing the bonus to players who have met the requirements weeks after it has been brought up on here and WOL says it all IMO.

 

[DiePolizeiistda]

Brian,
I am wondering whether Omni casino deserves still a place in your list of very reputable casinos given the number of complaints.

 

[Casinomeister]

Brian,
I am wondering whether Omni casino deserves still a place in your list of very reputable casinos given the number of complaints.

To be fair, I don't see a fall from grace with 11 complaints - all of these complaints should be taken care of on an individual basis. I believe the management has realized that they errored in their ways, and they are resolving these issues.

 

[largeeyes]

Got my bonus without a problem this month.


I did notice that Caribbean sun completely scratched their monthly. Kinda odd

 

[DealerBusts]

Brian,
I am wondering whether Omni casino deserves still a place in your list of very reputable casinos given the number of complaints.

Maybe they should be removed for a month or two from the list as punishment and to prove that they've shown a change of attitude towards players during that period.

 

[Dirk Diggler]

For me they shouldn't be on there - I certainly wouldn't recommend them to anyone.

The bottom line is they refused bonuses AFTER the terms had been met, and then only gave it to players who complained to the likes of here. Only last week players were still being refused who had met the terms - weeks after it had been brought to their attention.

Its just like a Warren Cloud casinos behaviour (possibly worse - at least they do give you the bonus when you meet the terms) where you email them to find out what is going on with your cashin, are totally ignored and then ONLY when you post on here does anything get done.

Now, would anyone recommend them?