Omni Casino confiscated my winnings

[Paimonah]

Hello!

I have make a deposit of 50,00€ and i had 90,00€ Bonus (180% Welcome Bonus)!
After that i have wager my deposit + Bonus 40x (5600,00€). I have played for a while and after my playthrough i had 1.200,37€. Than i have make the withdrawal, but i couldn't cashout that. The bonus is "sticky" :-(
Ok, than i have make a withdrawal of 1.110,37€. GREAT!!!
Today i have an email that my winnings are confiscated and i had the "gratulation" for the 50,00€ payout (my deposit)! lol?
The way is: I have played a wrong slot ... Queen of the Pyramids .... (progressive).
I don't know that is a progressive game, i have not seen this :-( ... Perhaps 5-10 spins only.
And my winnings was not from this game!!!!
I could cry!!!!!!!!!!!

I have really NO CHANCE to payout the other 1.060,37€ ???
Or can somebody help me for this please?

 

[The Viking]

im sorry to say that but im afraid you wont get your money
its in the t/c about progressive.
also how did you not notice it was a progressive ?
there is a rolling text on the game saying progressive jackpot and how much it is.

 

[Paimonah]

Sorry, but i have not looking for this.
I have take a look that i make the max bet for 5,00€ per spin and not more.
That i have done, for all games.
As i say: Only 5-10 spins for this game and i have lost 1.060,37€!!!


It can't be true

 

[Harry_BKK]

Sorry but it is in their terms:

5. Allowed Games: The bonus and your deposit amount is only to be played on slot machines, kenos, Asian games and non-progressive scratch cards offered by Omni Casino until you meet the wagering requirement in full. Please note that with the EXCEPTION of "Marvel Jackpot, MGM, Universal themed games", (Thor, Pink Panther, Punisher, Iron Man, Iron Man2 & 3, Hulk, Blade, Elektra, Fantastic 4, X-men, Daredevil, everybody’s jackpot), bets placed on any Progressive slot machine and or "activating" the Dollar Side Ball Progressive option at anytime while playing is wholly restricted.

8. The Casino reserves the right to withhold any winnings or bonus amounts from a player's withdrawal if ANY restricted games are wagered upon before the wagering requirement(s) is completed in full.

But they are CM accredited since 1999! Their rep was last online more than one year ago: https://www.casinomeister.com/forums/members/ ...write him a PM, he will get a notification via email and maybe he can review your case. You have nothing to lose anyway.

Their term 8. does not say they will always confiscate winnings maybe the rep can do something for you, especially if you played the slot only a few spins and had no winnings from them.

 

[jjezebel37]

You would think in this day n age, casinos could put something into place that stops folk from playing the non allowed games.

I have fell into this trap years ago and I had to suck it up as it was in the terms.

As Harry says, it will do no harm sending the rep a pm.

 

[Harry_BKK]

You would think in this day n age, casinos could put something into place that stops folk from playing the non allowed games.

I have fell into this trap years ago and I had to suck it up as it was in the terms.

As Harry says, it will do no harm sending the rep a pm.

The only ones i know are CL/Next, your balance will show '0.00' when you open a restricted slot. Looks so easy, yet most casinos don't bother to do something. You get the feeling it is on purpose.

 

[Jono777]

The only ones i know are CL/Next, your balance will show '0.00' when you open a restricted slot. Looks so easy, yet most casinos don't bother to do something. You get the feeling it is on purpose.

That's because it IS!

Let's not pull any punches here matey lol.

Won't mention any names ( ) but there's been another negative thread this week and I'm convinced they rely on part written terms and their inaction to benefit from rather than prevent mishaps.

'Prevention is better than cure' is one of my fave mottos, along with 'Don't fix something which in not broken' - Certain casinos take these to the next level

 

[Harry_BKK]

That's because it IS!

Let's not pull any punches here matey lol.

Won't mention any names ( ) but there's been another negative thread this week and I'm convinced they rely on part written terms and their inaction to prevent mishaps rather than action.

'Prevention is better than cure' is one of my fave mottos, along with 'Don't fix something which in not broken' - Certain casinos take these to the next level

Agree mate.

These days, if you are not a super regular at a casino to know the T&C's perfectly and decide to return because of some bonus offer you have to sit down and read for the first hour the T&C's, just to be sure you don't break any rules. Even then, some casinos are very creative in hiding certain rules in a myriad of links and subpages that even the most avid reader of T&C's (if such people exist ) will miss them.

It used to be sooooo straight forward claiming and playing with a bonus and today it is very often a dreadful experience. Resulted in that i take them now only at 32RED, CL/Next and Betat. I want to enjoy my gaming, not thinking about dozens of rules and restrictions.

 

[Paimonah]

I have tried to send the rep a pm .... because he hasn't delete messages = message-box is too full

And now?


I think that some casinos LOST customers if they only be waiting for an "little error" from side of the customer.
Surely i have read the T & C's but i don't had a look for this game!
Only a few spins of max 5,00€ can lost 1,000€ ... omg

 

[Jasminebed]

Are you sure you sent a message to the correct rep? https://www.casinomeister.com/forums/members/

I just sent a PM asking him to get in touch with you. And I show last activity about 2 weeks ago.

 

[Harry_BKK]

I have tried to send the rep a pm .... because he hasn't delete messages = message-box is too full

And now?

EDIT: See Jasmine's post for a more active rep link.

You could submit a PAB if you really did play only a few spins on the slot and had no significant winnings from those. READ ALL RULES before you fill out the form: https://www.casinomeister.com/forums/help/pab-rules/. They are accredited, hence will discuss your case with CM.

 

[Harry_BKK]

Are you sure you sent a message to the correct rep? https://www.casinomeister.com/forums/members/

I just sent a PM asking him to get in touch with you. And I show last activity about 2 weeks ago.

Thank you Jazzy. I did not see that.

I took the one from the Omni review page, who hasn't been online since April 2015: https://www.casinomeister.com/forums/threads/i-won-at-star-luck-casino.214/

 

[Paimonah]

Thank you for your answer @Jasminebed
I have try it now ... now I must wait for an answer

 

[dunover]

TBH it's a shite term, basically you can't win progressives with bonus cash. OK, fair enough but most casinos if you open excluded games your cash-only balance will show with your bonus put aside or they simply don't open at all.

It's much the same trap RTG casinos spring on the unwary, and that's why I don't spend a cent at either of those developer sites.

 

[Paimonah]

But why all these casinos are accredited than?
I don't understand this

 

[Jasminebed]

But why all these casinos are accredited than?
I don't understand this

It is really on us to read and understand terms. Just a few years ago NO sites offered any blocking of disallowed games.

 

[Jono777]

Agree mate.

These days, if you are not a super regular at a casino to know the T&C's perfectly and decide to return because of some bonus offer you have to sit down and read for the first hour the T&C's, just to be sure you don't break any rules. Even then, some casinos are very creative in hiding certain rules in a myriad of links and subpages that even the most avid reader of T&C's (if such people exist ) will miss them.

It used to be sooooo straight forward claiming and playing with a bonus and today it is very often a dreadful experience. Resulted in that i take them now only at 32RED, CL/Next and Betat. I want to enjoy my gaming, not thinking about dozens of rules and restrictions.

Lets just hope Dunover doesn't spot this

 

[chiya]

Strange to see that Omni does not restrict play on progressive slots because we know for a fact it is possible within the Playtech software. I've seen it apply even in somewhat "dubious" (at least by CM standards) casinos (iirc EuroGrand for example has/had this system - haven't played there in ages) yet somehow Omni does not have this system at place? Clearly designed to trap players that do not read the rules, and because they're accredited here maybe players will be less vary.

 

[vinylweatherman]

It is really on us to read and understand terms. Just a few years ago NO sites offered any blocking of disallowed games.

A few years ago, a "slots bonus" meant just that, you could play slots, any slots, and it was pretty easy for players because a slot is visually very different from the other games.

That term is quite complex, it's not even as simple as a blanket progressives ban, it has an exception for a class of "marvel" based slots, but the player has to remember a list of specific slots that this includes as assuming that marvel allowed means all superhero themed slots are allowed is not necessarily true - you need to know your superheroes fairly well, and even this isn't foolproof because some have changed hands from their origin due to corporate actions. DC Comics superheroes are an example.

These complex terms do not seem to offer any protection against "bonus abuse", but they DO create several traps for the unwary player. However, these traps are also a nice little earner for the casino because they benefit from hapless players falling into them.

Setting traps for the unwary is typical Playtech behaviour, so it's not a software I would recommend for the newbie recreational player who is looking for straightforward "walk in and play" entertainment. We don't see this problem in land casinos, if it's switched on you can play it, and if it doesn't accept player card comps it won't allow them to be played.

Land casinos use layout to steer players towards the highest earning games, and also use high RTP games in prominent positions to give players a sense that winning isn't too hard.

 

[OC Elliott]

Hi Paimonah,

I've replied to your PM. Not sure why you got a message stating my inbox was full but anyway. You'll find I'm normally straight over here once I get notification of a PM or a thread similar to this.

I will get back to you via PM today.

Warm Regards,

OC Elliott

 

[Paimonah]

First: Thank you for your answer @OC Elliott

No, sry - The inbox from https://www.casinomeister.com/forums/members/ was full, not yours ;-)


I have pm'd you

 

[KasinoKing]

SClearly designed to trap players that do not read the rules, and because they're accredited here maybe players will be less vary.

Sorry, but it's not a "trap" if the player does not read the rules - it's sheer laziness.
There could be an number of "player unfriendly" terms in the rules - but if you don't read them, how would you know?

Accredited or not, players should ALWAYS read the terms if they take a bonus.
Don't read the T&Cs? Then don't complain if you break the rules!

KK

 

[Harry_BKK]

Sorry KK but in this case i have to say that it is a kind of trap, especially for new or unexperienced players.

Read the T&C's, they are pretty hilarious mentioning progressives, non-progressives, progressive Marvel slots and what not in one paragraph. Any normal reader will have some problems understanding those chaotic sentences, let alone a newbie.

 

[sueyh]

Sorry, but it's not a "trap" if the player does not read the rules - it's sheer laziness.
There could be an number of "player unfriendly" terms in the rules - but if you don't read them, how would you know?

Accredited or not, players should ALWAYS read the terms if they take a bonus.
Don't read the T&Cs? Then don't complain if you break the rules!

KK

You are right, players have to read T&C.

How about the casino?

Don't they need to try to protect customers from breaking the rule?

Some casinos have installed programmes in their system to stop players from playing restricted games which means every casino can do it.

What is the excuse for not doing it?

Laziness? I have to agree with Harry. It's just trap..another excuse for not paying the winning.

 

[vinylweatherman]

Sorry KK but in this case i have to say that it is a kind of trap, especially for new or unexperienced players.

Read the T&C's, they are pretty hilarious mentioning progressives, non-progressives, progressive Marvel slots and what not in one paragraph. Any normal reader will have some problems understanding those chaotic sentences, let alone a newbie.

That's the problem I see. They could at least have kept it as a less complicated "no progressives", but now they have to add yet another layer of complication by adding a sub list of progressives that are NOT excluded under the "no progressives" rule.

It should be a simple "slots bonus, slots count 100% towards WR, other games count 0% and play on them is prohibited until WR has been met". Are they worried that if the terms are too simple, too many players will abide by them.

The other benefit of such simplicity is that players would only need to understand the headline advert of "slots bonus" in order to figure out that they should only be playing the slots, this would ensure compliance by default with the "slots only" term without the need to read it.

It shouldn't be a problem because this is how it used to be some years ago. All this complication and "trap setting" seems to have come after the loss of the US market, which was originally 80% to 90% of the entire customer base.