Ntt261290 vs Casumo

[maxd]

... I appreciated for your help but I expected more than this. Give me some details of what I’m missing...

I think we were perfectly clear about your situation. You claim a family member is funding your casino play but cannot prove to the casino's satisfaction that that is legitimate.

I told you flat out that your situation is very unusual and that the casino is perfectly justified IN THIS CASE to be unusually thorough in their SOW demands.

The bottom line in your case is simple: either satisfy the casino's requirements -- which you've already said were unreasonable and that you would not comply -- or accept the fact that they will not pay you because you've failed SOW. Complaining here that you've been poorly served is BS.

 

[Jhonson90]

...excuse me...double

 

[Jhonson90]

Hello , clarifying that Max's job is essential for all players, and has helped a great deal to get their money, but honestly, for an accredited casino, beyond who is right, five months to define the situation of a payment I they seem many.

 

[maxd]

The casino did not take five months to respond. It's fairer to say that over a period of five months they gave the OP multiple opportunities to satisfy their SOW requests and the OP has done everything but. If the OP is complaining that this took 5 months to come to a conclusion then they should look back over the case and see who's fault it is for not providing the casino with the documentation they said they require.

Let me be clear, I am absolutely NOT saying Casumo's SOW practices are wonderful. What I am saying is that in this case the OP's situation required an exceptionally thorough SOW procedure and the OP basically refused to comply but instead offered other things, repeatedly.

In the end the casino basically said "pony up or piss off" and I support them in doing so. Other people's complaints are not connected to this particular issue, what I say here applies to this case and this case alone.

 

[colinsunderland]

Did they refund the OP's deposits?

 

[maxd]

Did they refund the OP's deposits?

TBH I have no idea. The discussions between them went on so long that I left them to it as I had other matters to attend to.

 

[maxd]

I should add that dealing with the OP was particularly frustrating because they refused to follow the PAB procedures. I had to remind them at least three if not four times to read the Player Arbitration Policies and Procedures and they still ignored the bits they didn't like. IMO Casumo was -- and I stress that I base my comment on THIS case and THIS case alone -- perfectly patient and reasonable with the OP.

Anyone that failed to comply with my requests for specific documents so repeatedly would have been shown the door early on. Casumo put up with it for months and for that (at least) they deserve credit. IMHO.

 

[maxd]

And last but not least I've changed the title of this thread because I suspect the OP is simply using it to pressure the casino and given the circumstances that is not on.

Original thread title was "CASUMO stopped reply me after verified my documents and not paying me my $6000".

 

[mack341]

And yet is it the case in the uk they'd be required to pay the money or refer the case onwards to the authorities [sar?] if the SOW could not be completed?

[ is the op playing as a MGA customer? not sure how it works if based in canada, under what/whose rules are you gambling, that appy to the casino/yourself]

can anyone shine a light on this

 

[GameRoom]

The Casinomeister rating of 9.3 and comment regarding "Fast Payouts" is looking dodgier by the day from what I have seen across the net

of cours he will rate 9.3 he makes money from Casumo,we get withdraw hold,we get feed up dealing with Casumo blow al balance and Casumo and Casinomeister make money from are lost

 

[dionysus]

and with that, we're done here; Bryan can address it on his return (or max should he wish)

 

[maxd]

of cours he will rate 9.3 he makes money from Casumo,we get withdraw hold,we get feed up dealing with Casumo blow al balance and Casumo and Casinomeister make money from are lost

You are relatively new here so I'll make this a Warning rather than a full ban:

If you've spent any time on the site, or paid much attention to the way things work around here, you'd know full well that that what you are saying is a load of rubbish.

Casinos get their ratings per the description Bryan has given here: Casino Reviews: Rating System Explanation - Casinomeister. You'll see that most of the rating is determined automatically, in other words by the criteria specified. Bryan does reserve a small percentage of the Rating for personal discretion but I believe that is around 10% or less of the overall Rating.

And no, casinos can't buy, barter or bribe their way into a higher rating. Some sites do that, we don't.

If in the end you insist on believing otherwise you are welcome to take your forum time elsewhere.

If you persist in slagging off the site you'll discover that you are in violation of the Forum Rules:

1.19 - Posting defamatory comments or conducting malicious attacks directed at Casinomeister: members who slander, post defamatory comments or other personal garbage directed toward the Casinomeister brand, its owner, employees, or moderators, anywhere on the Internet will be swiftly booted from the site. ....

So, fair warning, a repeat performance of the above is going to see you sitting curbside. 'Nuff said about that.

Also, I've already said more than once that Casumo's Rating is going to be reviewed by Bryan given the current state of affairs. I believe that process is already underway.

 

[GameRoom]

You are relatively new here so I'll make this a Warning rather than a full ban:

If you've spent any time on the site, or paid much attention to the way things work around here, you'd know full well that that what you are saying is a load of rubbish.

Casinos get their ratings per the description Bryan has given here: Casino Reviews: Rating System Explanation - Casinomeister. You'll see that most of the rating is determined automatically, in other words by the criteria specified. Bryan does reserve a small percentage of the Rating for personal discretion but I believe that is around 10% or less of the overall Rating.

And no, casinos can't buy, barter or bribe their way into a higher rating. Some sites do that, we don't.

If in the end you insist on believing otherwise you are welcome to take your forum time elsewhere.

If you persist in slagging off the site you'll discover that you are in violation of the Forum Rules:


So, fair warning, a repeat performance of the above is going to see you sitting curbside. 'Nuff said about that.

Also, I've already said more than once that Casumo's Rating is going to be reviewed by Bryan given the current state of affairs. I believe that process is already underway.

lol stop making fake Casino reviews,we the one join from links and you guys make income from are lost,lol you realy think I care if you threat me to ban me get life mate,and go do real reviews so players dont get scam

 

[maxd]

lol stop making fake Casino reviews,we the one join from links and you guys make income from are lost,lol you realy think I care if you threat me to ban me get life mate,and go do real reviews so players dont get scam

Adios cupcake.

 

[Ntt261290]

I think we were perfectly clear about your situation. You claim a family member is funding your casino play but cannot prove to the casino's satisfaction that that is legitimate.

I told you flat out that your situation is very unusual and that the casino is perfectly justified IN THIS CASE to be unusually thorough in their SOW demands.

The bottom line in your case is simple: either satisfy the casino's requirements -- which you've already said were unreasonable and that you would not comply -- or accept the fact that they will not pay you because you've failed SOW. Complaining here that you've been poorly served is BS.

Hi ! The problem is not about prove the Casino the funds that I got from my family member. They are very clear about that also. But what they asked me is : “ all the deposits that I put into my bank account from December 2019 till February 2020, and I opened the account with Casumo on February 14. If you want to make some justice here you need to look into details by what I send them or what they emailed back. Not just listening to what they said to you and now you are saying I can not prove them the funds from Family member. Let me remind you that I did send them everything related to the funds from my family member and I have no problem with that ! By the way even if I don’t qualify for their sow, do they have right to keep my winning money ? If you want I can post all the emails in here for everyone to read. $6000 is not a big deal but if you want to help then do it right. I’m not waiting for 6 months for something like this. Basically you just repeat what Casuno said to you to me !

 

[maxd]

Say what you like but you signed on to the casino knowing that SOW could be and probably would be part of the KYC process. Whether you want to deny it now or not the bottom line is that you have not provided sufficient documentation of your gambling funds to satisfy the casino. Until that happens there is no way on earth you should receive your winnings.

For all they know, or us for that matter, you are laundering money and trying to use the complaints path to pressure the casino into paying you. I sincerely hope they stick to their current position and do not pay you until they get the SOW documentation they require.

As to your repeated accusation that I'm only repeating to you what the casino has already told you: yes, quite right, that's what happens when the casino has a legitimate case and you don't. Provide the necessary documentation and things may change. Do nothing but keep repeating the same rubbish and you'll get nowhere with me or your complaint. And you'll likely get kicked to the curb per the Forum Rules, items 1.11, 1.18 and 1.19.

Also, taking a week off and then coming back to repeat the same BS is a pretty classic fraudster tactic. FYI.

 

[X-Raided]

So, this money is still currently in limbo and until NTT261290 can satisfy the SOW in full, he then receives his 6K?

If that's the case, my time wouldn't be allocated anywhere but being in contact with my bank to
get all that's needed and get my winnings. By OP not doing this, it shows maybe there's more to
the story than meets the eye. Every transaction ever made can be dug up and proven with a little
bit of maneuvering and patience.

 

[maxd]

Exactly! Early on the OP said "the casino doesn't need that information and I won't give it to them" (I've paraphrased). Anything else he says or has said thereafter is beside the point. Not to put too fine a point on it but "change your position or piss off" is pretty much where this issue has come to rest. And it will stay there until the OP delivers what the casino requires. Full stop.

Later addition: at this point the OP has stalled for so long in getting the casino the SOW documentation they asked for months and months ago that they would be perfectly justified in ignoring him if he suddenly did produce said documents. One of the unwritten rules of Fraud Detection is that anyone can forge anything if they have enough time to do so. The OP has had 6 months and anything that suddenly popped up would, and should, be highly suspect.

 

[X-Raided]

Exactly! Early on the OP said "the casino doesn't need that information and I won't give it to them". Anything else he says or has said thereafter is beside the point. Not to put too fine a point on it but "change your position or piss off" is pretty much where this issue has come to rest. And it will stay there until the OP delivers what the casino requires. Full stop.

Yeah, I agree. I went through a PAB years and years ago and felt that CM was always on my side.
The process works if you're in the right. Period.

Family funding casino play, can't get info on previous transactions, "$6000 is not a big deal".. When someone
says that, there's more than meets the eye. Fuggedaboutit!

 

[Robert Rabbit]

Yeah, I agree. I went through a PAB years and years ago and felt that CM was always on my side.
The process works if you're in the right. Period.

Family funding casino play, can't get info on previous transactions, "$6000 is not a big deal".. When someone
says that, there's more than meets the eye. Fuggedaboutit!

Also note his original comment that this wife deposited $60,000 in 3 weeks. I'm struggling to see the issue here. Happy to give bank statements from Feb but not the 2 months before - why the hell not, did Pablo Escobar make his annual deposits in Dec and Jan . Jeez, I would just send them the bank statements and get my money, only one losing out her is the OP

 

[X-Raided]

Also note his original comment that this wife deposited $60,000 in 3 weeks. I'm struggling to see the issue here. Happy to give bank statements from Feb but not the 2 months before - why the hell not, did Pablo Escobar make his annual deposits in Dec and Jan . Jeez, I would just send them the bank statements and get my money, only one losing out her is the OP

Yep! Red flag city. The casino is just trying to protect themselves, as any business would. They don't want potential money launderers bringing money in from oversees and potentially being gambled on their site. They suspected something from the jump and if the OP has nothing to hide, he could of satisfied their demands without any issues. I would of jumped through hoops to comply for my $600 in winnings but $6,000? I would walk through walls to get my winnings.

 

[goatwack]

My gripe would be how in subsequent exchanges the OP mentioned 'Money Laundering' rather a lot, which might not be the most prudent thing to do prior to a SoW shakedown.

Almost on par with walking through an airport and uttering "Did you see that documentary on the history of explosives last night?"

And as much as Casumo has a painted history, and would likely allow players to deposit funds despite supposed AML triggers being exceeded ('it ain't dirty money if it's not theirs!'), I shouldn't imagine printing a bank statement PDF for a couple of people would prove too troublesome. Not 'six months' troublesome anyway

And will people stop with the cross-people gambling already. Just use your own dodgy money on your account will ya

 

[maxd]

... I would just send them the bank statements and get my money ...

The OP will say "I did provide those bank statements" but that is not the point. This is a SOW investigation, and where the OP's incoming money came from is the exactly question the casino has asked and the OP has not sufficiently answered.

What the OP has said is "my rich uncle gave it to me". The casino says "prove that your rich uncle has the means to do so". Invasive yes but WTF, that's what SOW is! Anyway the OP said "not their business, I won't do it".

Well, guess what, that's a bucket of water in the gastank insofar as getting your money goes. If nothing happens thereafter who exactly do you have to blame? And dragging the moaning out for 6 months is not going to improve your chances any.

IMO it's time to stick a fork in this one because it's DOA.

 

[colinsunderland]

Surely the right thing to do here though, is for the casino to submit a SAR.
What if the rich Uncle said, piss off I'm not giving you my bank statements etc to pass to a casino?

 

[X-Raided]

Surely the right thing to do here though, is for the casino to submit a SAR.
What if the rich Uncle said, piss off I'm not giving you my bank statements etc to pass to a casino?

Don't gamble with your rich uncle's money.

Do you think the "rich uncle" had knowledge that his nephew was gambling money he was sending?
Who's to say that his "rich uncle" wasn't sending money to help fund a business their involved in, or
help with some sort of financial situation?

I mean, if I didn't have the money to gamble, and was so addicted that I had to ask a wealthy family member for money to help fund my sickness, they would tell me to piss off and get some help.

 

[colinsunderland]

Don't gamble with your rich uncle's money.

Do you think the "rich uncle" had knowledge that his nephew was gambling money he was sending?
Who's to say that his "rich uncle" wasn't sending money to help fund a business their involved in, or
help with some sort of financial situation?

I mean, if I didn't have the money to gamble, and was so addicted that I had to ask a wealthy family member for money to help fund my sickness, they would tell me to piss off and get some help.

But (unless I missed something) the first post states this is an anti money laundering request, so what has affordability or addiction got to do with it?

If Casumo have genuine concerns the money he is using isn't legitimate, then they should submit a SAR and get clear guidance on how to proceed from the relevant authority. If they don't have a genuine concern then they should pay him surely?

 

[Robert Rabbit]

My gripe would be how in subsequent exchanges the OP mentioned 'Money Laundering' rather a lot, which might not be the most prudent thing to do prior to a SoW shakedown.

Almost on par with walking through an airport and uttering "Did you see that documentary on the history of explosives last night?"

And as much as Casumo has a painted history, and would likely allow players to deposit funds despite supposed AML triggers being exceeded ('it ain't dirty money if it's not theirs!'), I shouldn't imagine printing a bank statement PDF for a couple of people would prove too troublesome. Not 'six months' troublesome anyway

And will people stop with the cross-people gambling already. Just use your own dodgy money on your account will ya

My gripe would be how in subsequent exchanges the OP mentioned 'Money Laundering' rather a lot, which might not be the most prudent thing to do prior to a SoW shakedown.

Almost on par with walking through an airport and uttering "Did you see that documentary on the history of explosives last night?"

And as much as Casumo has a painted history, and would likely allow players to deposit funds despite supposed AML triggers being exceeded ('it ain't dirty money if it's not theirs!'), I shouldn't imagine printing a bank statement PDF for a couple of people would prove too troublesome. Not 'six months' troublesome anyway

And will people stop with the cross-people gambling already. Just use your own dodgy money on your account will ya

Surely the right thing to do here though, is for the casino to submit a SAR.
What if the rich Uncle said, piss off I'm not giving you my bank statements etc to pass to a casino?

He couldn't anyway - he deals strictly in cash when the speedboats come racing across from Amsterdam while the coastguard are otherwise engaged

 

[Playford7]

OP is full of it.
Close the thread and let the clown moan elsewhere.
He’s either stupid rich not to care for 6k or as said a blatant fraud.

 

[goatwack]

OP is full of it.
Close the thread and let the clown moan elsewhere.
He’s either stupid rich not to care for 6k or as said a blatant fraud.

You haven't really told us what you think. Could you elaborate a little?

 

[Jono777]

You haven't really told us what you think. Could you elaborate a little?

I did hear on the grapevine OP maybe a streamer who uses his kids to spin when his fingers get tired

 

[pinnit2014]

I did hear on the grapevine OP maybe a streamer who uses his kids to spin when his fingers get tired

To be fair, that's what i do during the videoslots battle weekends

 

[Jono777]

To be fair, that's what i do during the videoslots battle weekends

Stop giving me ideas

 

[wizzy]

.test

 

[Ntt261290]

I actually proved the Funds that I got from family a member. I also proved Casumo my uncles statements and prove that Money came directly from his Bank Account to My bank account. it’s one of a biggest bank in Canada, from the first sigh this is can’t be Dirty money because it wired from bank to bank. Secondly, what is wrong what me spending money for gambling ? As long as I can prove the $20000 that is clean money. And that is what the main reason why Casumo blocked my account. So after I approved them the funds is clear then the next thing they asked me : give them details and sources that funds into my bank account 2 months before I opened the account with Casumo . Then I denied to do that because how the hell I can remember all of that and what if someone etransfer me $200 and if Casumo wants me to go take their driver license with bank statements to prove that fun the way they did it to my uncle then I have to do that ??? And Max, do you actually seem the conversation between me and Casumo and the documents I emailed to them or you just heard from what they say. Everyone can see that they want to spin players around and don’t pay the wining.

 

[Ntt261290]

Don't gamble with your rich uncle's money.

Do you think the "rich uncle" had knowledge that his nephew was gambling money he was sending?
Who's to say that his "rich uncle" wasn't sending money to help fund a business their involved in, or
help with some sort of financial situation?

I mean, if I didn't have the money to gamble, and was so addicted that I had to ask a wealthy family member for money to help fund my sickness, they would tell me to piss off and get some help.

that’s not a point here. If my family is rich. Whatever I want to do is my problem as long as I don’t do illegal things or harms anyone. If you guys blame me for gambling with money because my family is rich then I think it’s just jealous.

 

[Ntt261290]

Exactly! Early on the OP said "the casino doesn't need that information and I won't give it to them" (I've paraphrased). Anything else he says or has said thereafter is beside the point. Not to put too fine a point on it but "change your position or piss off" is pretty much where this issue has come to rest. And it will stay there until the OP delivers what the casino requires. Full stop.

Later addition: at this point the OP has stalled for so long in getting the casino the SOW documentation they asked for months and months ago that they would be perfectly justified in ignoring him if he suddenly did produce said documents. One of the unwritten rules of Fraud Detection is that anyone can forge anything if they have enough time to do so. The OP has had 6 months and anything that suddenly popped up would, and should, be highly suspect.

Are you sure about this ? I’m the one who always begging them to process it faster and they reply my email once a week. Alright , I’ll put up some emails here. Do not kick me out of this group , let’s we are all clear about this. Whatever I talk is just straight from inside. Ok

 

[Ntt261290]

Look at the email between me and Casumo ! Does it look like I tried to get more time to fake the documents or they barely reply my email. A Kid still can see how it is in this situation ! @maxd

 

[maxd]

As stated time and time again, they asked for SOW info on specific transactions and you never provided that. Most of what you've posted above pre-dates those requests. When I inquired re your PAB you told me "they don't need that info, I'm not giving it to them". As far as I'm concerned that's it, you had the chance -- multiple chances really -- to give them what they wanted and you didn't. Fine, your choice, but the buck stops there.

And I believe we're done here. If anyone has a desperate need to see this re-opened send me a PM and give your reasons.

@Ntt261290 : if you think you've got a case against the casino get a lawyer and best of luck to you. If you repost on this topic here you'll be in violation of the Forum Rules and that will be dealt with accordingly.