vinylweatherman
You type well loads
- Joined
- Oct 14, 2004
- Location
- United Kingdom
Consequences
I am not happy with this practice of the casino refusing to refund double deposits caused by this persitent unsolved Neteller problem. The error message is highly misleading, it is reasonable for a player to try again, as this is EXACTLY what the error message says to do! No indication is given that the inability to contact Neteller can still lead to the money being removed from Neteller (clearly, contact must have been made to do this).
If the casino suffers losses, it is Neteller that should make them good, as it is the E-Cash deposit software that causes the problems.
I would suggest that players ignore the message until they have logged into Neteller and verified whether the deposit has been removed from the account before deciding what action to take.
I have raised the issue of displaying the Transaction number on the account statement. As this problem is common though, I find that casino CS are getting good at fixing the deposit without needing the NT No at some venues.
Neteller VIP tell me that the E-mail notifications could come from a "legacy" mailing list they had some time ago, so Neteller customers of old may get this, but there is no facility to include new recipients at present, the large number of customers adding to the logistical problems of individual E-mail notification. I suggested that the outages should be displayed on the Neteller home page, which would work as the scheduled outages seem to be planned at least one month ahead.
The problems during Monday & Tuesday may have lead to the unscheduled outage late Tuesday (EST).
Despite all this, I have yet to permanently lose funds, although I have occasinonally become seriously worried that they may be difficult to trace.
UK depositors who lose funds, or incurr costs (perhaps including being unable to get back the double-deposits from merchants), can complain to the FSA. They will need to complain to Neteller first, and have suffered a loss due to the errors in processing the transaction (not just because they got unlucky at the casino!). The FSA may also require that the error message is altered so that it correctly asks customers to check their Neteller account before trying again in case the funds are simply stuck in transit.
Incidentally, Neteller VIP had not heard of this forum till I mentioned it last week, so I am surprised to hear that a Neteller rep is on here. If they are, why the silence!
I am not happy with this practice of the casino refusing to refund double deposits caused by this persitent unsolved Neteller problem. The error message is highly misleading, it is reasonable for a player to try again, as this is EXACTLY what the error message says to do! No indication is given that the inability to contact Neteller can still lead to the money being removed from Neteller (clearly, contact must have been made to do this).
If the casino suffers losses, it is Neteller that should make them good, as it is the E-Cash deposit software that causes the problems.
I would suggest that players ignore the message until they have logged into Neteller and verified whether the deposit has been removed from the account before deciding what action to take.
I have raised the issue of displaying the Transaction number on the account statement. As this problem is common though, I find that casino CS are getting good at fixing the deposit without needing the NT No at some venues.
Neteller VIP tell me that the E-mail notifications could come from a "legacy" mailing list they had some time ago, so Neteller customers of old may get this, but there is no facility to include new recipients at present, the large number of customers adding to the logistical problems of individual E-mail notification. I suggested that the outages should be displayed on the Neteller home page, which would work as the scheduled outages seem to be planned at least one month ahead.
The problems during Monday & Tuesday may have lead to the unscheduled outage late Tuesday (EST).
Despite all this, I have yet to permanently lose funds, although I have occasinonally become seriously worried that they may be difficult to trace.
UK depositors who lose funds, or incurr costs (perhaps including being unable to get back the double-deposits from merchants), can complain to the FSA. They will need to complain to Neteller first, and have suffered a loss due to the errors in processing the transaction (not just because they got unlucky at the casino!). The FSA may also require that the error message is altered so that it correctly asks customers to check their Neteller account before trying again in case the funds are simply stuck in transit.
Incidentally, Neteller VIP had not heard of this forum till I mentioned it last week, so I am surprised to hear that a Neteller rep is on here. If they are, why the silence!