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NETELLER WARNING!!!!!!!!!!!!!

Discussion in 'Online Casino and Poker Complaints - old section' started by scrollock, Aug 9, 2005.

    Aug 9, 2005
  1. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i have just had this happen for the 3rd time in a week.

    i have deposited by neteller and have recieved a "we have been experiencing a problem contacting neteller, please try again later"

    after the first 2 times this happened, i found out later that i still had the money taken from my neteller account.

    because of this, i have just went and checked my account, sure enough it had been taken out.

    this has happened now at more than one casino group.

    if you have had this message please check your accounts
     
  2. Aug 9, 2005
  3. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    And contact the casino support immediately to check on your deposits. They should be there.
     
  4. Aug 9, 2005
  5. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i just did CM and funds were credited before my eyes without a fuss, i was told that this sometimes happens & that funds end up automatically being credited eventually anyway.

    but this now leaves me with a problem, in that when this happened before, it was sometime before i realised, so i have a few questions

    1) as it was sometime before i realised what had happened why hadnt the funds been credited before i found out?

    2) when i contacted CS why werent they able to sort this out, like vegas affiliates were able to just now in a few minutes, instead i was told i had to get the NT numbers to prove the transactions myself.

    3) when i got the transactions numbers and gave them to the casino, why was I then told they would have to "investigate" ?

    or should i just some it up into one question ? i.e. were you just hoping i wouldnt realise or forget ? especially since this is the same casino i had trouble with before when they were basically hoping i would forget about a cashout

    i will PM the rep of the said casino ( as i had to through this site last week to retrieve my funds) to find out. if a unsatisfactory answer is not forthcoming i will name & shame.

    p.s. i was going to name them, till i just seen they have given me what i presume is a 25 goodwill gesture in my account so i will give them a chance. maybe they might not be that bad afterall? or is it because i kick up a fuss when these things happen?
     
  6. Aug 9, 2005
  7. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    This problem happens on occasion, and I for one don't really find the solution satisfactory - but there is little one can do about an internet connectivity problem like that. The only thing I can think of, and probably need to check with Neteller, is to see if they can require an ACK from the casino/software BEFORE funds are actually deducted from the Neteller account. At present, I think it deducts the funds, then sends a message to the casino software and doesn't wait for an ACK (acknowledgement).

    Of course, something like this could possibly over-complicate the process - since I am not aware what is actually being sent in the transaction, I have no way of knowing whether this would be complicated to do or not - but under normal circumstances this is a very simple process.
     
  8. Aug 9, 2005
  9. phynqster

    phynqster Dormant account

    Occupation:
    Manager
    Location:
    los angeles, ca
    Scrollock and others,
    Be aware that when you contact the casino and automatically credit your account, you may be in trouble if
    1. The casino never gets the funds from Neteller, so they do not cash out your win. Or
    2. You may be credited twice for the deposit once from the casino rep, and once when Neteller realizes the deposit did not go through. If you are playing with a bonus this could void your play.
    Make sure you get something in writting.
    BTW this would happen at least a few times a day on deposits, so it is not an isolated event.
     
  10. Aug 10, 2005
  11. 120sam

    120sam Banned User

    Location:
    Germany
    This has happened to me a few times. Now, whenever I get the "we have been experiencing a problem contacting neteller, please try again later" message or anything similar, the first thing I do is go to my neteller account and see if the money has been taken out. If it has, I then contact neteller for the transaction number and send it to the casino, who can then trace the money and credit it to my casino account.

    On the subject of neteller, this morning I went to their site, clicked on the "sign in" button and was redirected to a site called "neteler" with one "l". Looks like someone was trying to hijack them, so be careful. I phoned neteller immediately and they now have "scheduled outage" so hopefully they're working on it.
     
  12. Aug 10, 2005
  13. raol

    raol Dormant account

    Occupation:
    Student
    Location:
    Sweden
    This outage was already scheduled.

    Neteller Maintenance Notice


    Dear Valued Customer,

    Neteller will be performing a scheduled database maintenance and enhancements to the NETELLER system on the following dates:


    Wednesday 3 August

    Wednesday 10 August

    Wednesday 17 August

    Wednesday 31 August




    These will begin at approximately 11:00 PM PST and may last up to four hours each.

    Please accept our apologies for any inconvenience this may cause.
     
  14. Aug 10, 2005
  15. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    Now that is strange. I presume this email came directly from Neteller?

    If so, I apologize for slagging them in the other thread - but then they need to explain why I did not get this email :)
     
  16. Aug 10, 2005
  17. Casinomeister

    Casinomeister Forum Cheermeister Staff Member

    Occupation:
    Homemaker
    Location:
    Bierland
    You're not a valued customer. raol is probably a Neteller whale :D
     
  18. Aug 10, 2005
  19. spearmaster

    spearmaster RIP Ted

    Occupation:
    Devil's Advocate
    Location:
    Heaven
    KMA! Go take a vacation, or jump in the lake, or something ;)
     
  20. Aug 10, 2005
  21. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Yep Neteller has been performing maintenance today. But I didn't get an email - only knew this when I hit the site and was unable to login and got the maintenance message instead.
     
  22. Aug 10, 2005
  23. Mousey

    Mousey Ueber Meister Mouse CAG

    Occupation:
    Pencil Pusher
    Location:
    Up$hitCreek
    Mummy's Gold posts NETeller maintenance schedules on their Message of the Day splash. The only place I've seen it, but it is a nice thing to do.

     
  24. Aug 11, 2005
  25. liquidsoap

    liquidsoap Dormant account

    Occupation:
    my self
    Location:
    home
    this just happened to me today

    this happened to me today at a playtech, i wanted to deposit 25 but it said that, three times later lets say i deposited 100 dollars only wanting to deposit 25
     
  26. Aug 12, 2005
  27. scrollock

    scrollock Senior Member

    Occupation:
    google
    Location:
    boro, uk
    i havnt Pm the said casino rep, but i have just spoken on live chat to one of their CS.

    first off the 25 WAS NOT a goodwill gesture, but a bonus i did not request and a bonus which is now preventing me from wiithdrawing 2 deposits that i didnt even want to make in the first place.

    i had tried to withdraw my unwanted deposits, but they were reversed back to my account without an email or explanation. similar to the withdrawal problems i had at this group in the past.

    so a general question to all casinos when this scenario happens, why when your software says that a deposit has been declined, do you then put the money into a persons casino account when it is discovered instead of retuning it to neteller, especially as a played who has got this message believes that the money has never left his neteller account in the first place.
    is it a case of you hoping that they play with the funds or hope they forget it? or a combination of both?

    and for this particular casino in my instance, quite clever wasnt it it, to stick on a bonus i dont want on a deposit i didnt want to make in the first place.

    anyway the T+C's of the bonus are not to harsh.so i'm going to play it.
     
  28. Aug 18, 2005
  29. vinylweatherman

    vinylweatherman You type well loads CAG MM

    Occupation:
    STILL At Leisure
    Location:
    United Kingdom
    Neteller

    Neteller may suck at times, but the alternatives are worse!!
    I am a VIP at Neteller, and have frequently complained about the total lack of notice of outages, but CS do not seem too interested in making the sending of the E-mails routine. They have not even implemented my suggestion of posting a list somewhere on the home page so users can check the dates.
    I have used Neteller for a while, and the "we have experienced a problem......." message does appear at times. The money never really vanishes, but no system is in place to catch this all too common error. Often I have been told to wait a while and the funds will be credited later, rather than instantly. Other than once, this has not happened, I have had to chase it up. I have asked Neteller if they could have the NT number listed on the statement page against each transaction, as this is the first thing the casino CS will ask for.
    I have the opposite problem with inexia, who process the transactions for the Jackpot Factory. The cash-out will fail, but appears on my Neteller as "declined". Neteller have not been able to explain this, and claim the merchant is at fault, the merchant does not realise a problem has happened as no "receipt" comes back to them for a failure, but an NT number will be returned for a success. Failures seem to sit permanently in a state of pending till I ask the casino CS to give it a shove, and it then goes through on the second attempt. Jackpot Factory accept this is unsatisfactory, and have often credited me with an extra random cash type bonus to make up for the hassle. Neteller VIP admit that problems have resulted from the recent expansion into Asia, and the launch of Neteller UK, which had to be reprogrammed to satisfy our FSA regulators. This has meant that some problems have had to wait for a solution, and these maintenance outages are to implement the changes in a controlled manner.
    Perhaps the outages can be posted on this forum under Casinomeister Announcements. We could bookmark the link and checking up would be easy.
     
  30. Aug 18, 2005
  31. esquirexx

    esquirexx Banned User

    Occupation:
    Manager
    Location:
    Istanbul
    Yes,this happened to me,too.I wanted to deposit only100$ to yukongold but they take 200$ because I deposited again after the warning message.

    I thought that it was a problem from casino,now understand the problem was with neteller.

    But now everything is ok with them.
     
  32. Aug 22, 2005
  33. irebal

    irebal Dormant account

    Location:
    usa
    Is the Neteller web site down? I haven't been able to access it for several days on either comp.
     
  34. Aug 22, 2005
  35. raol

    raol Dormant account

    Occupation:
    Student
    Location:
    Sweden
    Works fine from here.
     
  36. Aug 22, 2005
  37. irebal

    irebal Dormant account

    Location:
    usa
    Weird. Anyone have any idea what would make me get 'page unavailable' ? I'm getting it on both pc's here. :confused:
     
  38. Aug 22, 2005
  39. Webzcas

    Webzcas Winter is Coming! Staff Member

    Occupation:
    Webmaster
    Location:
    Block S25, South Stand, Ashton Gate, BS3
    Working fine from Sunny Spain :)
     

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