Neteller pisses me off...

[Marie2473]

Well, like the title says, neteller really pisses me off.
I do understand that things can go wrong, however when they do there should be someone to talk to and clear things out.
Well, to make a long story short, my creditcard expired so i asked my mom to make a deposit to her neteller and transfer it to mine (and I gave her cash)
She did, however something went wrong. After clicking transfer she got an erroe saying "transfer error, please check details and try again" so she did.. all was correct and she sent the data again... this time Insufficient funds appeard and she went into her account and saw that the money had been deducted and lables as "approved"
she called me and told me it was done, however the money was not in my neteller.
We waited for a while and then emailed, facebooked and twittered but nothing. through their webpage we tried to make a "callback" and got the info that she would be called back in 1-3 hours.
9 hours later, facebook, twitter and the email remains unanswered, and there was also no callback!

This along with all the slow updates they´ve had the last few weeks had made me wanna change... so what is the best ? Moneybookers?
I just wanna have a service that works... (I do understand that things can go wrong, but when they do, I wanna be able to talk to someone in a short matter of time)
So what is your input?

 

[johnsteed]

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I can't recommend another service, but I can certainly complain about NeTeller any day of the week!



I'd swear that in the entire NeTeller company, no more than 2 people know what they're doing. I'm thinking that they have an incredibly high turnover rate in employment. The 2 people who know what they're doing, don't work on the weekends, when they go on vacation (seems like every time I have a major problem with them) there's no one competent enough to fix mistakes that shouldn't be mistakes. And during the week, when the 2 people who know what they're doing ARE working, they're only in the office for a brief amount of time.



If you call their 24-hour support team, they'll put you on hold anywhere from 20-45 minutes, and once you do get through, they're unequipped to deal with your issue (literally any issue other than being able to tell you what they're online help address is, and what your balance is... absolutely useless). They'll simply say that you can send the details by email (which isn't good enough in the first place... and besides, the online support team told you to contact the support team via phone).



For me personally, I've had my account periodically locked, w/o warning, because I've occasionally been told that I have to send them my personal information (passport ID pic every several months). They want to make sure I am who I am (absurd), despite that it's my money that they're holding. Again, no warning, and EACH time they say that all of that is done for my benefit. Security measures to protect the customer... blah-blah-blah. I guess doing business with them for the better part of 10 years, still warrants being flagged for reasons that I still can't quite grasp.



NeTeller would be better to be called 'NoTellanythingbecausewereabsofuckinglutelyuseless'.



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[Jasminebed]

Marie, I've been happy enough with Moneybookers. I haven't transferred funds to another person often, but I have transferred to my daughter, and once to another player (also Canadian). Fees are modest. Once I had a withdrawal held up for a couple of days with further verification, but it was resolved reasonably quickly, and was actually processed on a Saturday.

I did have problems initially verifying my Mastercard, because the sum was withdrawn in GBP, and my card does not have a printed statement, and it only showed at CDN. So I never did get it set up to deposit, but I was able to withdraw from casinos to it, and arrange for bank wires to my account. Verification worked okay for my prepaid Visa, but I've never deposited to MB that way, as it involves another level of fee; I deposit directly to casinos via Visa.