Seems to me a lot of unsubstantiated accusations.
@maxd tbh I'm surprised you haven't stopped this thread.
I know you guys have a gripe against Del Oro and I'm not trying to defend them. I'm also not saying the accusations in this thread aren't true BUT in my opinion a chat message showing someone giving their bank details isn't proof of all the accusations. If the OP offered a tip and the CS agent sent their bank details to receive it wouldn't that explain that message?
Surely for this forum to have credibility there has to be proper proof. Where's proof of a whistle blower or people being unverified? Thats a serious allegation. The simple act of accepting a tip might be against company policy but otherwise isn't morally wrong.
Also to me fake pictures for CS agents is IMO no big deal....I would always assume they are fake. Especially when I've seen images of the same pictures with different names being used. So in my opinion finding out an agent is male is no big deal. Tbh I don't understand why you would think a casino agent is your friend or be sharing personal details with them. It's obvious a casino will try to encourage you to play. But wheres your proof of the accusations.
@maxd your experiences are both real and trustworthy. I value your wisdom and experience. I don't know the ins and outs but from what I've read Del Oro may have had a reason to be upset with the other players conduct but based on the posting I think you came up with a more than fair solution. In fact I would have said a 100% payout is fair. So I get why you put them in the rogue pit. It’s important how a casino behaves when there are issues and I get that but also some players have reported good experiences with Del Oro. So please can we stick to substantiated postings. It’s only with proper substantiated info that players can make reasoned choices.